Senior Customer Success Manager

Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com [http://gomotive.com] to learn more. ABOUT THE ROLE: The Director of New Markets at Motive leads the strategy, launch, execution, reporting, and scale of Motive's presence across Mexico, the United Kingdom, and Canada — and drives the evaluation and expansion into the next wave of international markets, including LATAM, the EU, and beyond. This role owns the go-to-market roadmap for these markets end-to-end: from opportunity sizing and entry strategy through localized demand generation, sales enablement, and long-term growth. The Director operates as both strategic owner and hands-on leader, building the team, partnerships, and playbooks needed to establish Motive as a category leader in each region. This individual sets the vision for new market expansion and is accountable for commercial outcomes, not just program execution. Success requires a true startup mentality — comfort with ambiguity, a bias toward action, and a willingness to get their hands dirty. This is a builder's role: one day you're presenting expansion strategy to the executive team, the next you're on the ground running discovery calls, drafting localized collateral, or standing up an in-market process from scratch because no one has built it yet. There is no existing playbook to inherit; the Director writes it. The role requires strong executive presence, the ability to build and lead cross-functional and in-market teams, and the judgment to make high-stakes prioritization calls across distinct regulatory, cultural, and competitive environments — often with incomplete information and limited local infrastructure. WHAT YOU'LL DO: * Own the go-to-market strategy and P&L-adjacent growth targets for Motive's expansion across Mexico, the UK, and Canada * Define market entry and scaling plans for each region, including prioritization, sequencing, localization requirements, and investment cases presented to executive leadership. Act as the glue across the Marketing team, aligning demand gen, product marketing, brand, and ops behind a single regional roadmap. * Build, lead, and develop a small team of regional marketers and/or agency partners to execute campaigns, events, and demand generation programs tailored to each market * Set the operating cadence and strategic direction for Field Marketing, Sales, Partnerships, Demand Generation, Communications, and Product Marketing as they localize and activate programs in-region * Lead market research and competitive analysis to identify whitespace, regulatory considerations, buyer behavior, and regional needs that shape strategy * Establish and manage strategic partnerships (channel, technology, and regional partners) that accelerate credibility and pipeline in each market * Partner directly with regional and global Sales and Marketing leadership to build and drive pipeline coverage models, account targeting, and territory strategy * Own messaging and positioning adaptation for each market, ensuring brand consistency while addressing local buyer needs, language, and competitive dynamics * Define success metrics and reporting frameworks for market maturity, pipeline contribution, and ROI in partnership with Rev Ops and Marketing Ops; present results and recommendations to executive stakeholders. * Run structured test-and-learn programs across markets, using data to decide where to double down, pivot, or exit * Manage budget allocation across markets and vendors, ensuring efficient use of investment against growth targets * Build repeatable, scalable playbooks for market entry, corporate announcements, product announcements, and marketing and sales growth strategies that can be applied to future geographic expansion beyond Mexico, the UK, and Canada * Represent new markets strategy in leadership and board-level discussions and presentations as needed WHAT WE'RE LOOKING FOR: * 10+ years of experience in B2B marketing, with significant experience in international, regional, or new market leadership roles * 3+ years of experience directly managing people and/or leading cross-functional or matrixed teams * Proven track record of building and scaling go-to-market strategy in international markets, ideally including experience in LATAM, the EU/UK, Canada, or comparable regions * Demonstrated experience translating market strategy into measurable commercial outcomes (pipeline, revenue, market share) * Experience partnering with senior Sales, Marketing, and executive leadership to align marketing strategy with revenue goals * Strong command of budget management, vendor negotiation, and resource prioritization across multiple markets * Excellent executive communication and presentation skills, with experience presenting to senior leadership  * Energized by ambiguity, comfortable shifting between competing regional priorities, and quick to adapt as the business evolves. Builds where nothing exists rather than waiting for direction. * Ability to travel internationally quarterly and as needed to support in-market execution and relationship-building * Bachelor’s degree required; MBA or equivalent advanced experience preferred PREFERRED QUALIFICATIONS * Direct experience launching or scaling a company’s presence in LATAM, the EU/UK, and/or Canada * Fluency or working proficiency in Spanish, in addition to English * Experience in B2B enterprise tech, SaaS, technology; logistics, fleet, or related industrial sectors a nice to have but not mandatory  * Experience with account-based marketing and sales-led go-to-market motions at scale * Background in management consulting, corporate strategy, or international expansion functions * Experience establishing regulatory, compliance, or localization requirements for new-market launches Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.  Please review our Candidate Privacy Notice here [https://drive.google.com/file/d/1X9AbvQHki8zZCyjDjip1g0NtdZHcykJc/view?usp=drive_link]. UK Candidate Privacy Notice here [https://drive.google.com/file/d/1nqdWTJ7WJJikhj1Yhlo4jxDRA_6yXZbd/view]. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.  All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.

Why We Exist and What We Do: At Dr. Squatch (www.drsquatch.com [https://drsquatch.com/]), we’re raising the bar on men’s personal care with our line of natural, high-performance products. We’re on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, and growing internationally. We have been recognized and certified by Great Place to Work® multiple times, and we achieved status as a certified B Corp in 2023. We are looking for passionate, talented people who want to join us in our mission to inspire and educate men to be happier and healthier! About the Role:  Dr Squatch is seeking an experienced and commercially driven Senior Account Manager to support the continued expansion of our UK retail Grocery business. This role will be responsible for leading the management of our most significant UK retail accounts, including the development and execution of customer strategies that deliver sustainable, long-term growth. Reporting to the UK Retail Lead, the successful candidate will play a critical role in delivering against our UK expansion goals by strengthening strategic partnerships, driving performance at shelf, and leading cross-functional initiatives that support brand and category growth. This is a full-time hybrid role with benefits based out of our London office. Compensation will be commensurate with the candidate's experience and UK market rates. Key Responsibilities: * Retail Account Management: Full responsibility for the commercial performance and strategic development of key UK retail accounts across the grocery and high street channel. * Joint Business Planning: Lead the development and execution of robust joint business plans, including negotiation of annual terms, promotional strategies, and category growth initiatives. * P&L Ownership: Manage customer P&Ls, ensuring all activity is commercially viable and aligned with internal targets. * Forecasting & Budgeting: Lead accurate forecasting processes and manage promotional investment to optimise ROI and deliver budgeted sales and margin targets. * Cross-Functional Leadership: Work in close partnership with internal teams (e.g., supply chain, finance, marketing, and product) to ensure operational excellence and seamless customer delivery. * Category Insight & Planning: Utilise category and shopper insights to inform strategy, strengthen customer engagement, and identify opportunities for range, space, and display improvements. * Retailer Relationships: Establish and maintain strong, trusted relationships with retail buying, supply chain, and category teams.  Qualifications: * 5- 8 years of experience working with or within leading UK retailers, ideally with previous exposure to beauty and personal care categories. * Demonstrated capability in delivering joint business plans, negotiating terms, and managing promotional activity. * Previous experience in managing account-level P&Ls and using data to drive decision-making. * Excellent interpersonal and communication skills, with the ability to engage and influence at multiple levels internally and externally. * Highly organised with strong project management skills and the ability to manage multiple priorities in a dynamic environment. * Experience in getting things done without perfect resources in an innovative and timely manner. #LI-TC1 #LI-FULLTIME Who We Are: Our core values come naturally and make us a better, more whole, and unique team. We are Bold & Innovative - we are creative, rethink how things are done, and find a way. We Play to Win - we have high standards, we encourage ownership of work, we are scrappy, we act with urgency, and we invest in the outcome of our work. We are Team Squatch - we are humble, help others outside our own wheelhouse, stay positive, have fun, and have approachable and transparent leadership. We offer a competitive salary in a growth-focused & collaborative team environment. Benefits include medical, dental, vision, 401k with Squatch match, and PTO. We also have great perks like healthy snacks, frequent company events, and of course, free products! For Applicants with Disabilities. Reasonable accommodation will be made so that qualified applicants with disabilities may participate in the application process. If you need any accommodations during the hiring process, please let us know when you submit your application and we'll do our very best to adjust as needed. For Information regarding Data Privacy, please review https://privacy.drsquatch.com/ [https://privacy.drsquatch.com/].  Unsolicited Resume Policy. Dr. Squatch (“DRSQ”) employs an internal Talent Acquisition department. Exceptionally, DRSQ may choose to supplement that internal team with support from temporary staffing agencies, placement services, and/or recruiting agencies ("Agency"). Agencies are hereby specifically directed NOT to contact DRSQ employees directly in an attempt to present candidates. DRSQ’s Talent Acquisition team is responsible for all candidate presentations to our hiring managers. To protect the interests of all parties, Dr. Squatch will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to DRSQ, including unsolicited resumes sent to a DRSQ email address or mailing address, directly to DRSQ employees, or to DRSQ’s resume database will be considered property of Dr. Squatch. DRSQ will not pay a placement, service or other fee for any placement resulting from the receipt of an unsolicited resume. This also includes partial resumes, LinkedIn profiles, general candidate profiles, and/or candidate details or information. DRSQ will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. DRSQ’s Talent Acquisition team must provide advance written approval to an Agency to submit resumes and/or profiles for a specific job-opening, and the approval must be in conjunction with a valid fully executed staffing, placement or other service agreement. DRSQ will not pay a fee to any Agency that does not have a fully executed agreement in place prior to submission, receipt and placement of candidates.