Operations Insight & Strategy Lead (12 month FTC)

Customer Operations Specialist

Octopus Energy

What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. The Role, in a nutshell...   We are looking for a Customer Operations Specialist who is passionate about delivering exceptional, high-quality service. You are the primary point of contact for our drivers, guide them through their leasing journey, from the point they order the car to when it is returned, and everything in between, acting as their expert guide through the transition to zero-carbon driving.   At Octopus Electric Vehicles, our service happens on the front lines, primarily over the phone. We need someone who can turn a complex logistics update into a reassuring conversation and a potential complaint into a 5 star Trustpilot review. You will manage the driver’s journey from the moment we place their order, ensuring they feel supported every step of the way.   This is a hybrid role - 2 days in office per week minimum, in either London or Brighton

Vehicle Operations Specialist

Octopus Energy

What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. The Role, in a nutshell... We’re looking for a Vehicle Operations Specialist  to play a key role in protecting and elevating the driver experience across our growing fleet. When a vehicle goes off-road, whether due to an accident, service and maintenance, vehicle fault. This role ensures it is actively managed, progressed, and resolved with clarity and control. You will be the person who brings structure, direction, and momentum to situations that are often complex, time-sensitive, and involve multiple stakeholders. This isn’t just about handling incidents. It’s about managing downtime and delivering successful outcomes for our drivers. You’ll take ownership of drivers and their vehicles throughout their off-road journey, ensuring they feel supported and informed while building strong, accountable relationships with our partners/OEM’s to drive timely and effective resolutions. Your impact will be felt in reduced downtime, stronger partner performance, and drivers who stay with us because of how we showed up when it mattered most. You will play a pivotal role in driving change across the EV aftersales industry. 

Global Social Media Lead - 3 Month Fixed Term Contract

Trainline

About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.  Great journeys start with Trainline 🚄  Now Europe’s number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be.  Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.  Introducing the Trainline Brand Team 👋 We’re looking for a Global Social Media Lead to build the next chapter of Trainline’s social strategy. This isn’t a caretaker role. Over three months, you’ll define what social should look like at Trainline over the next 12 to 24 months, shaping a bold, scalable approach that reflects where culture, platforms and technology are heading, not where they’ve been. Working closely with Brand, Creative, Content Studio and AI teams, you’ll challenge how we create content, rethink how we work and identify where we can move faster, create smarter and make social a true driver of brand growth across Europe. This role is about building the blueprint: a clear strategy, a modern operating model and practical recommendations that enable us to produce more relevant, social-first content at scale. In this role as the Global Social Media Lead (3-Month FTC), you will...🚄 * Build a bold, actionable global social strategy for FY28, setting out where Trainline should play, how we should show up and what success looks like across markets. * Create a scalable content operating model that helps teams increase impact without increasing complexity. * Identify where AI can transform ideation, production, localisation and reporting, turning those opportunities into practical workflows that improve quality, speed and efficiency. * Review Trainline’s existing social media strategy, channel approach and content performance to identify opportunities to improve effectiveness, efficiency and audience engagement. * Develop clear recommendations for evolving our social strategy over the next 12 to 24 months, positioning social as a strategic growth channel across Europe. * Redesign how we plan, create and distribute social-first content, recommending ways of working that enable faster, more agile and culturally relevant output. * Define how Trainline can become more relevant with younger audiences by identifying platform behaviours, creator opportunities and emerging trends that should shape our future approach. * Provide guidance to the Social Media Executive, influence senior stakeholders across Brand, Creative and Marketing, and bring fresh external perspective that challenges existing thinking. We'd love to hear from you if you have...🔍 * Proven experience building social strategies for ambitious consumer brands, with a strong understanding of how social can drive brand growth and cultural relevance. * Deep expertise in social-first content, creators, cultural marketing and platform behaviour, with a clear view of where social is heading next. * Strong understanding of how AI is changing creative production, content operations, localisation and reporting, with ideas for how it can be applied responsibly and effectively. * Experience reviewing channel performance and turning insight into bold, practical recommendations that teams can act on. * Experience transforming content teams, improving workflows and introducing new ways of working that increase pace, creativity and impact. * Confidence influencing senior stakeholders, driving change at pace and making clear recommendations that leave a lasting impact. * A thoughtful leadership style, with the ability to coach others, bring teams with you and create clarity in fast-moving environments. * Ideally, experience shaping youth, creator or culture-led strategies across multiple European markets. More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.  We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!  We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:  * 💭 Think Big - We're building the future of rail  * ✔️ Own It - We focus on every customer, partner and journey  * 🤝  Travel Together - We're one team  * ♻️ Do Good - We make a positive impact  We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!