Base Optimization Specialist

Asana

(This is a fixed term role with a duration period of August 2026 - August 2027)    The Asana Customer Success Team is at the forefront of the next industrial revolution: helping the world’s most sophisticated organizations deploy Asana as the system for human + AI coordination at scale. As a Customer Success Manager for UK & Ireland, you are not just managing software; you are a strategic advisor helping our largest customers deploy Asana as the definitive system for AI coordination. You will lead the charge in building durable adoption and driving measurable business outcomes that define the future of work.   Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. You’ll exemplify an empathetic, customer-centric perspective to the entire Asana team.   This role will be a parental leave for a 12 months contract, to partner with customers in our UKI market. This role is based in our London office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.   WHAT YOU’LL ACHIEVE * Drive AI-First Adoption + Value Realization: Move beyond tactical support to become a trusted advisor on the collaborative work management space and AI operationalization. * Orchestrate Executive Relationship Management: Own high-stakes relationships across all organizational tiers, acting as a trusted advisor to C-Suite stakeholders on collaborative work management and the integration of Human + AI coordination. * Architect Strategic Success Planning: Partner with customers to design AI adoption roadmaps and Success Plans that align technical implementation with measurable business outcomes and strategic KPIs. * Manage Lifecycle Execution & Enablement: Drive the end-to-end customer journey, delivering value through complex change management, AI governance frameworks, workflow optimization, and business reviews. * Execute Commercial Strategy & Growth: Collaborate with Sales to engineer strategic account plans, securing renewals and identifying high-value expansion opportunities through deep executive alignment. * Scale Advocacy & Programs: Establish internal Centers of Excellence (CoE) and Champion Networks, transforming power users into brand advocates to generate high-impact case studies and testimonials. * Amplify Product Voice & Feedback Loops: Serve as a strategic conduit between customers and R&D, translating complex field requirements into actionable insights for product roadmaps and business strategy. * Engage in the Field: Execute high-touch, on-site engagements (up to 25% travel) to deepen partnerships and ensure successful deployment within the customer's physical environment. About you * Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. * Brings 8+ years of professional experience, featuring 5+ years of proven success driving retention and expansion within SaaS-based Customer Success or Account Management. * Acts as a forward-thinking strategic leader who embraces an evolving technology landscape and can translate complex workflows, including AI and work management capabilities, into tangible business value. * Shows deep expertise in executive leadership and strategic impact by orchestrating high-stakes enterprise accounts (including Fortune 500), leading complex technology implementations, and driving growth through both product-led and sales-led motions. * Masters executive storytelling, with a proven track record of leading C-suite business reviews that translate product impact into compelling ROI narratives aligned with organizational OKRs and KPIs. * Owns and scales high-value portfolios, delivering white-glove post-sales services that secure long-term advocacy across diverse stakeholder groups, from C-level to functional admins. * Future-proofs customer workflows by advising on AI-enabled SaaS, automation, and the operationalization of AI to drive efficiency and competitive advantage. * Serves as a customer-centric internal advocate, deeply committed to synthesizing field feedback into actionable insights for product and cross-functional teams. At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we’ll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between £104,000 - £118,400. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: * Mental health, wellness & fitness benefits * Career coaching & support * Inclusive family building benefits * Long-term savings or retirement plans * In-office culinary options to cater to your dietary preferences  These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. #LI-Hybrid About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.

Titan Wealth

Titan Wealth Consulting is a specialist financial planning business within Titan Wealth, supporting clients with international backgrounds and complex financial planning needs. Combining the agility and entrepreneurial spirit of a growing business with the backing of one of the UK's fastest-growing wealth management groups, Titan Wealth Consulting offers an opportunity to work with a unique client base, influence business processes, and play an active role in shaping the future of the organisation

Opentable

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.  Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. OpenTable is growing quickly so come join us and participate in the excitement! The most important thing you can bring to this role is a real passion for helping people. While there is some technical nature to the role, if you have an interest in connecting to people and the skills for logical thinking, we can teach you the rest. If you come with some computer networking or technical knowledge, even better. The goal is not to get the customer off the phone as fast as possible (unless that’s what the customer wants). We expect you to go out of your way to not only fix the problem, but have the customer finish the conversation with a smile and with restored faith in OpenTable. Our global customer base is diverse so you’ll need to be able to adapt to their various styles accordingly. You will become our best marketing tool, and will help foster a prosperous relationship with both customers! Please note we can only consider candidates who are able to speak and write in both German and English to a fluent / native level.  ---------------------------------------------------------------------------------------------------------------------------------- IN THIS ROLE, YOU WILL: Report to the Customer Support Supervisor, our Customer Support Representatives will be responsible for providing support to our customers, answering complex questions on function and usage of products. This person will be the primary contact for our large customer base in North America as well as for OpenTable customers worldwide with the goal of providing excellent service. (How cool that you might get to talk to someone in Australia?) * Answer customer and employee calls, emails, chats, WhatsApp (and any future form of contact we may come up with) * Provide outstanding service * Know your limitations and when you should ask for assistance * Own the resolution to the problem; don’t leave the customer hanging * Accurately and efficiently log all contacts in our CRM (Salesforce) ---------------------------------------------------------------------------------------------------------------------------------- WORKING HOURS:  * Our UK Customer Support function operates from 07:00 - 20:00, 7 days a week, 365 days a year. * Our Customer Support Representatives work 5 days a week, working 8.5 hour shifts (including break time) - the earliest shift is 07:00 - 15:30 & the latest is 11:30 - 20:00.  * Once you join, you'd be assigned a set shift, so it's important to be fully flexible with the days & times you can work.  * The team work 3 days a week in the London office  (Tues, Weds & Thurs) * You'll be required to work public holidays & on weekends too (usually Saturday or Sunday) START DATE:  * The intended start date is Monday 17th August 2026, the following 5 weeks will be for training.  * Training is Monday - Friday, 09:00 - 18:00 in the London office. * Successful candidates must attend all days of training for the 5 weeks. ---------------------------------------------------------------------------------------------------------------------------------- PLEASE APPLY IF: * You have an interest (or background) in the restaurant or hospitality industry (It’s certainly not mandatory, but we do appreciate any proven experience) * You start every single day with energy and enthusiasm (even if it takes a few cups of coffee to get there) * You have the ability to know what’s right for the customers and our company, and will lobby to ensure both needs are met - even if it means digging deep to find creative solutions * You’re the one your family and friends call when their electronics are acting up, or when they need help getting new devices set up * Value your integrity, and respect the trust our customers place in OpenTable’s products/ brands and would never lie to our clients just to make them happy * You enjoy the flexibility and challenges that come with a script free environment * You use your experience and personality to provide excellent service * You are not only receptive to feedback, but you actively seek it, and look for ways to implement it ---------------------------------------------------------------------------------------------------------------------------------- EXPERIENCE NEEDED: * Excellent communication skills, with a bias towards customer service * You have Strong communication skills: active listening, writing/typing, informal communications * Restaurant/ hospitality experience (or even just being a “foodie”) preferred * You have 1+ year experience providing customer support, by phone, email, chat, preferably in a software support environment * Have experience using current Microsoft Windows and Apple operating systems * You hold knowledge of iOS and Apple Hardware ---------------------------------------------------------------------------------------------------------------------------------- WHAT YOU’LL GET AT OPENTABLE We believe great work happens when people feel trusted, supported & excited about what they do — so we offer benefits designed to support your life, wellbeing & growth. 💷 ANNUAL SALARY * £30,000 per year 🌍 FLEXIBILITY THAT ACTUALLY FEELS FLEXIBLE * Work from (almost) anywhere for up to 20 days per year * Generous annual leave, plus your birthday off 🧠 SUPPORT FOR YOUR WELLBEING * Private health & dental insurance * Company-paid therapy through Spring Health * A Headspace subscription * An Employee Assistance Programme with 24/7 GP access, legal support & more * Income protection & life assurance * Discounted gym membership 🚀 INVESTMENT IN YOUR GROWTH * Development Dollars to support your learning * Leadership development opportunities * Access to thousands of on-demand courses & learning resources ✨ THE EXTRAS THAT MAKE A DIFFERENCE * Paid volunteer days * Paid parental leave * Competitive pension contributions * Bike2Work & season ticket loan schemes * Travel discounts * Employee Resource Groups & inclusive communities * Regular socials, Thursday happy hours & free office lunches twice a week Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. ---------------------------------------------------------------------------------------------------------------------------------- Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations. #LI-FF1