
RFA · London
Our ideal candidate will be a strategic, execution-oriented Client Relationship Manager with experience in a Technical Account Managerial role with a focus in I...
Our ideal candidate will be a strategic, execution-oriented Client Relationship Manager with experience in a Technical Account Managerial role with a focus in Information Technology. In addition to staying abreast of industry trends, RFA’s competition and best practices, they will help build and manage existing accounts by striving to understand clients’ overall business requirements and technology needs.
Sonata One is a rapidly scaling, regulated fund services and technology (fintech) business. We're The Private Funds Clearinghouse, connecting more than 53,000 investors with 6,500 funds and 180 fund managers around the globe. Our vision is to change the paradigm of private markets investing through harmonising the end-to-end investment process within one platform. Investors benefit from a seamless, one & done experience across the fund lifecycle (from fund selection and subscription through to settlement and reporting) underpinned by a globally compliant KYC passport and 24/5 support. Fund managers can raise capital faster at a lower cost from a wider pool of pre-approved investors. Founded in 2015, Sonata One has a presence in eight locations worldwide including the US, UK and Luxembourg, Guernsey, South Africa and Mauritius. We operate as #OneGlobalThread in line with our values: We challenge the norm, we change the way we think and work, by connecting systems and people, while committing to our vision and each other. We are now looking to recruit an experienced Client Relationship Manager to join our global team. Position Overview: Reporting to the Managing Director – Global Growth, the Client Relationship Manager will be responsible for developing and growing relationships with Sonata One's existing clients, ensuring they maximise the value of our platform while identifying opportunities to expand commercial relationships. This is a revenue-generating role focused on client growth, retention and strategic relationship management. Working closely with the New Business, Partnerships and Product teams, you'll develop trusted relationships with key stakeholders across fund managers, institutional investors and other organisations operating within the private markets ecosystem. This is an exciting opportunity to join Sonata One as we continue investing in building a world-class commercial organisation, where you'll play a key role in strengthening client relationships and supporting our ambitious growth strategy. Responsibilities: Client Relationship Management * Develop and maintain strong relationships with assigned clients, becoming a trusted commercial advisor. * Act as the primary commercial contact for your portfolio, ensuring an exceptional client experience. * Understand each client's business objectives and identify opportunities to increase value from the Sonata One platform. * Deliver regular account reviews and strategic planning sessions with clients. * Ensure a seamless client experience by working closely with internal operational and product teams. Commercial Growth * Identify opportunities for account growth through cross-selling and upselling Sonata One's products and services. * Collaborate with the New Business and Partnerships teams to maximise commercial opportunities. * Develop account plans focused on long-term growth and client retention. * Support the delivery of commercial revenue targets through expansion of existing client relationships. Strategic Partnership & Collaboration * Build strong relationships with senior stakeholders across fund managers, administrators and strategic partners. * Collaborate with Marketing on client engagement initiatives and industry events. * Represent Sonata One professionally at client meetings, conferences and networking events. * Share market insights and client feedback to support product development and future commercial strategy. Performance & Account Management * Monitor account health, client engagement and commercial performance across your portfolio. * Maintain accurate CRM records, forecasts and account plans. * Identify risks to client retention and proactively implement mitigation plans. * Use commercial data and client insights to continuously improve account performance. Continuous Improvement * Stay informed on developments across private markets, fintech and the regulatory landscape. * Contribute ideas that improve client experience and commercial effectiveness. * Support the wider Commercial Development team in achieving Sonata One's strategic objectives. Qualifications: * Proven experience in Client Relationship Management, Strategic Account Management or Customer Success within fintech, financial services, SaaS or private markets. * Strong commercial mindset with experience identifying growth opportunities within existing client accounts. * Experience managing relationships with enterprise clients and senior stakeholders. * Excellent communication, negotiation and relationship-building skills. * Ability to manage multiple strategic client relationships simultaneously. * Experience working within private markets, fund administration, asset management or financial technology would be highly advantageous. * Strong commercial awareness and a consultative approach to client engagement. * Experience using CRM platforms such as Salesforce or HubSpot. * Bachelor's degree (or equivalent experience) in Business, Finance, Marketing or a related discipline. Being part of Sonata One provides a collaborative and inclusive work culture that values innovation and diversity. We believe in the power of our unique mission and we all work together towards that one single goal. We also believe in being real. We’re not a big corporate. Everyone has an important role to fulfil, and your contribution will be an integral part of our success story. Benefits: * Life Insurance – Peace of mind for you and your loved ones * Income Protection – Financial support when you need it most * Hybrid Working – Supporting work/Life Balance * Annual Leave – With extra days that grow the longer you’re with us * Pension Scheme – Employee matched helping you plan confidently for the future * Employee Assistance Program – Confidential, 24/7 support for life’s ups and downs * Enhanced Maternity, Paternity & Adoption Leave – Because family matters * Career Training & Development – Ongoing learning opportunities to help you grow * Paid Volunteering Day – Take time to give back to causes you care about * Cycle to work Scheme – Employees can benefit from significant tax savings on bicycles and cycling equipment * Work From Anywhere – choose your backdrop
CONSTRÓI O TEU FUTURO PROFISSIONAL NO SETOR FINANCEIRO O ComparaJá é a plataforma líder em Portugal na comparação de produtos financeiros. A nossa missão é simplificar a vida dos consumidores, ajudando-os a poupar tempo e dinheiro através de uma decisão imparcial e gratuita das melhores ofertas de mercado. Com uma forte base tecnológica e uma abordagem de venda consultiva, ligamos as necessidades dos clientes às soluções mais competitivas (crédito, seguros e energia), garantindo transparência e eficácia em cada decisão financeira. ---------------------------------------------------------------------------------------------------------------------------------- Função: Serás responsável pela gestão integral e autónoma do ciclo de crédito. A função exige a condução técnica do processo desde a qualificação financeira à formalização da escritura, atuando como elo estratégico entre o cliente e as instituições bancárias parceiras. Responsabilidades: ● Análise e diagnóstico financeiro: Avaliar a viabilidade da operação; ● Intermediação e negociação das condições contratuais com os parceiros bancários; ● Validar a conformidade de toda a documentação associada; ● Coordenar integralmente a jornada do cliente, garantindo o cumprimento dos prazos legais e operacionais. Requisitos/Competências: ● Formação Académica nas áreas de Gestão, Economia, Finanças ou outras áreas de estudo relevantes para a função; ● Experiência prévia na área de vendas e/ou comercial; ● Ambição e foco em resultados; ● Comunicação clara e escuta ativa. O que oferecemos: ● Plano de carreira e formação intensiva; ● Pacote salarial com valor fixo + variável sem teto indexado ao volume de crédito escriturado; ● Subsídio de alimentação no valor de 10,20€/dia; ● Seguro de saúde; ● Apoio psicológico gratuito e ilimitado; ● Ambiente energético num escritório central e bem localizado. ---------------------------------------------------------------------------------------------------------------------------------- QUERES FAZER PARTE DA EQUIPA? Candidata-te já ou envia o teu currículo para people.culture@comparaja.pt!
LOCATION: Hybrid, Chicago, IL Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen. Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team! JOB OVERVIEW: The Relationship Manager in EPIC Private Client is responsible for providing exceptional service and guidance to a group of private clients by providing professional advice and demonstrating advocacy for the client at all times. The Relationship Manager works independently and must be an excellent problem solver. This is a full-time exempt position. RESPONSIBILITIES: * Become a trusted advisor and provide exemplary service in all aspects to our Private Clients. * Work as a team with other Private Client Relationship Managers and Account Managers, Private Client Associates, Private Client Advisors and EPIC Private Client leadership team. * Actively participate in thought leadership as EPIC grows and optimizes the private client practice * Provide mentorship and leadership to Private Client Associates * Develop cooperative and professional relationships with our carriers. * Manage renewal activity from start to close. * Deliver complete and accurate renewal reviews according to agency guidelines. * Look for sales opportunities by account rounding and selling additional coverage. * Assume ownership of customer concerns and feedback until completion. * Remarket accounts according to agency guidelines or at the request of the producer or insured. * Assist Private Client Advisors in initial discussions with prospective clients and the onboarding of new clients when needed. * Take on additional responsibilities. Manage projects as directed by EPIC Private Client Leadership. * Comply with all internal procedures and practices while demonstrating the ability to meet performance and quality standards. EDUCATION AND EXPERIENCE * High School / GED Education required / P&C Insurance License required * 5 + years Client Management Experience * Working knowledge of computers and relevant software applications, i.e., MS Office, Outlook, etc. * Sagitta (ATS) and ImageRight experience is preferred. SKILLS AND ABILITIES * Possess excellent written, verbal, and organizational skills. * Must be able to work within a team environment. * Account Executives are expected to avoid E&O situations. * Demonstrate a sense of urgency when responding to an inquiry. * Must possess the ability to multi-task and prioritize multiple projects. * Must possess attention to detail. * Must be punctual and reliable. * Must be able to keep information confidential. COMPENSATION: Exempt: The base salary range for this position is $95,000 – $115,000. This range represents the employer’s good faith estimate of the compensation for this role at the time of posting. Actual compensation will be determined based on factors such as experience, skills, training, certifications, education, internal equity, and market data. This role may also be eligible for bonuses and a comprehensive benefits package. WHY EPIC: EPIC has over 60 offices and 4,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer: * Generous Paid Time off * Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days * Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave * Generous employee referral bonus program of $1,500 per hired referral * Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!) * Employee Resource Groups: Women’s Coalition, EPIC Veterans Group * Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development * Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support * Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs * 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC! * EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation * We’re in the top 10 of property/casualty agencies according to “Insurance Journal” To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/ [https://www.epicbrokers.com/about/epic-careers/]. EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf [https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf]. Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #LI-TM1 #LI-Hybrid