Customer Account Manager at HRtechX

HRtechX

ABOUT US HRtechX is a world leading HRtech community, connecting industry executives, entrepreneurs and professionals. We are a start-up on a growth journey who help leaders evolve and create stronger businesses through people and technology. We aim to address the challenges and opportunities for HR and HR Tech. We bring together the most influential executives, investors, and entrepreneurs to share their insights on how technology will shape the future of HR, as well as forge long lasting partnerships and client relationships. HRtechX is part of United Media (https://www.united-media.com/) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc.  WHAT WE OFFER YOU As our Client Success, you get the unique opportunity to take ownership of our success. To ensure a never-ending growth curve, we provide you with: * The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business. * Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally. * Travel opportunity: You will be joining our conferences overseas. * Invaluable transferable skills - boost your interpersonal, organisation and project management skills through experience  * Attractive compensation package. * Gain a lot of new relationships with global industry leaders while growing your personal brand. RESPONSIBILITIES:  * Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients. * Aligning on Sponsors expectations - pre & post sale, ensuring the sales process is deliverable.  * Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events. * Maintain accurate records of client interactions, contracts, and agreements using our CRM. * Providing daily support to sponsors to facilitate their registration through our internal management systems. * Building an internal knowledge base and helping with the onboarding of new clients. * Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement. WHAT WE EXPECT FROM YOU we are looking for candidates who: * Take ownership of everything you do, be proactive and follow through on commitments. * Are well-organised, and detail-focused and display the ability to structure and prioritise their work. * Have acquired a bachelor’s or master’s degree with outstanding results * Have a UK work permit * Fast learning and competent with new systems * Proficiency in CRM software and Google Docs Editors suite. * 3+ years of experience in client management, account management, or customer success roles.

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Senior Manager, Customer First Operations, EMEA will play a pivotal role in shaping and scaling our rapidly growing EMEA Customer First organisation. Sitting within our EMEA GTM Operations team, working closely with the Global CX Operations team, this role acts as the primary operational partner for the EMEA VP of Customer First and other senior CX leadership. You will be responsible for establishing and implementing operations rigour and standards for the CX team, spanning Customer Success and Technical Account Management (TAM), while working closely with adjacent teams including Renewals, Support, and Professional Services. In this role, you will design, refine, and continuously optimise our Management Systems, bridging the gap between corporate strategy and regional execution to maximise Net Revenue Retention (NRR). We are looking for an experienced, highly collaborative candidate with a growth mindset, exceptional analytical skills, and an appetite for constant improvement. You will be tasked with integrating the customer journey from sales through to customer success, ensuring that global and local standards are consistently adhered to and operate in support of our aggressive growth targets.  Job Duties and Responsibilities: * Be a trusted operational guardrail: Partner deeply with Global Operations to define and maintain strict consistency across processes, preventing regional drift or siloed operations while ensuring global standards support EMEA growth. * Establish and govern the Operating Rhythm: Maintain and govern the "operating rhythm" of the CX organisation. Ensure critical cadences (e.g. Get Well Plans, Account Reviews, Path to Green reviews, and Leader Cadences) run effectively with 100% execution and high data quality. * Drive Management System Optimisation: Act as the operational owner of the EMEA Customer First Management System. Working closely with the Global CX Operations team to translate strategy into predictable regional execution across three core pillars: KPIs, Standards, and Operating Cadences. * Enable Cross-Functional Handoffs: Actively drive Customer First execution by working with operations peers to improve critical intersections. Optimise the handoffs and alignment between Sales, Renewals, Support, Professional Services, and Customer Success. * Maintain Customer Lifecycle Visibility: Keep an uncompromised view of the broader customer lifecycle through every major phase: Purchase & Plan, Learn, Deploy & Adopt, Use & Grow, Renew & Expand, and Advocate. * Mitigate Risk via "Path to Green": Oversee the execution and accountability of regional "Get Well Plans", tracking Churn Dollars Saved against regional worst-case boundaries to proactively transition at-risk segments back to health. * Shift to Leading Metrics: Drive the regional shift from lagging performance indicators (Renewal & Expansion rates) to leading ones (Stakeholder Expansion, Outcome Attainment, Customer Health targets >80% Green, and Lead Pass generation). * Provide Operational Muscle for Scaling: Evaluate operational experiments (e.g. Key Account initiatives) to test new methodologies, optimise workflows, and scale the organisation efficiently. * Deliver Executive Read-outs: Prepare and lead comprehensive Monthly and Quarterly Business Reviews (MBR/QBR) for regional and global stakeholders, delivering a unified, metrics-driven narrative of EMEA performance. * Manage Documentation Lifecycle: Own the quality, freshness, and accuracy of the internal documentation repository, including playbooks, customer asset standards (SBRs, MBRs, QBRs), and operational frameworks. * Capacity and Coverage Planning: Drive and support the resource planning process to ensure effective and efficient coverage of top priority accounts aligning with aligned coverage strategies and priorities Minimum Required Knowledge, Skills, and Abilities: * Demonstrated experience and success in GTM operations, customer success operations, or revenue operations, preferably within a SaaS and Enterprise business model. * Exceptional analytical and quantitative skills; good with numbers, highly logical in thinking, and capable of driving sound decision-making from complex data. * Deep understanding of the end-to-end customer journey, the enterprise software lifecycle, and business outcome attainment. * Strong proficiency in leveraging AI tools and applications to drive operational efficiency, process automation, and data analysis. * Outstanding collaboration and communication skills (both written and verbal), with a proven ability to partner with cross-functional teams, bridge gaps, and gain buy-in. * A strong growth mindset with an appetite for constant improvement, change management, and navigating high-growth, performance-focused environments. * Extreme attention to detail, specifically regarding data hygiene, governance, and operational rigour. * Deep experience with CRM and CS platforms (e.g. Salesforce.com, Gainsight) and data visualisation/reporting tools. * Proven track record of evaluating operational experiments and implementing successful learnings to optimise workflows. * True team player who is comfortable working with both global and local stakeholders to unify strategies. #LI-Onsite P25439_3488294 Below is the annual salary range for candidates located in the United Kingdom. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/gbr. The annual base salary range for this position for candidates located in the United Kingdom is between: £74,000—£101,000 GBP The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Databricks

CSQ327R152 About the Team The FDE (Forward Deployed Engineering) team is a new, strategic initiative sponsored from the CEO and Founders down. Our mission is to win C-suite-sponsored, high-value AI opportunities by selling and delivering outcomes, not just a platform. You will be part of the founding team, embedded with our most strategic customers from the very first sales call, all the way through to a production-ready solution. You will be the "product manager" for the customer's problem, responsible for the "why" and "what," while our FDEs (Engineers) will be your partners responsible for the "how." Role Description As a Deployment Strategist (DS), you are the critical bridge between a customer's multi-million dollar business problem and Databricks' technical solution. You are a "product manager for the field," owning the entire non-technical lifecycle of an FDE engagement. You will partner with our Account Executives to build C-suite trust, perform deep discovery to map the customer's political and technical landscape, and, most importantly, scope the value. You will define the Minimum Viable Product for a pilot, write the PRD that guides the engineering team, and manage the project to a successful landing. This role requires a rare mix of C-suite gravitas, deep product-style thinking, and a hands-on, "get it done" execution mindset. The impact you will have: * C-Suite Scoping & Value Definition: Partner with Sales to perform deep discovery, map the customer's organization, quantify the business value ($10M+ problems), and define the pilot (MVP, success criteria, timeline). * End-to-End Product Ownership: Act as the "CEO" of the project by authoring the PRD, prioritizing the engineering backlog, relentlessly managing scope, and acting as the primary hands-on QA tester. * Agile Project Execution & Delivery: Drive the FDE build team via an agile process, manage all stakeholder communications from the C-suite to individual engineers, and act as the "escalation manager" to unblock all technical or political issues. * Solution Launch & Landing: Own the "Day 0" launch, manage the war room, and drive the solution from launch to full adoption by capturing user feedback, iterating, and proving the defined business value. * Strategic Handoff & Growth: Scope the ongoing maintenance plan, create customer documentation/training, and leverage your trusted advisor status to identify the next high-value FDE engagement. What we look for: * Executive Presence & Communication: A "Trusted Advisor" with C-suite gravitas and superb communication skills. You are opinionated, humble, and can build rapport and drive decisions in days, not weeks. * Product & Strategy Mindset: A "Product Thinker" and "Systems Thinker" who can perform a SWOT analysis, understand a competitive landscape, and define "what" to build and "why." * Relentless Execution: An "Execution Driver" with a "Hands-On" mentality. You are relentless, an expert at escalation, and willing to do the unglamorous work to get the project done. * Ideal Experience: Proven experience as a Deployment Strategist or in a high-growth startup environment in a hands-on ‘builder’ or ‘founder’ capacity. Alternatively, strong background in senior, client-facing product or delivery roles within leading technology companies or top-tier consultancies. * Proven Skills: Demonstrated experience in value-based scoping (TCO/ROI), managing agile software projects, writing PRDs, and the ability/interest to travel up to 50%. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.