Founding CS/Growth role with progression to Head of Customer Success & Growth

Kpler

At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.   Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 850 experts from 69 countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.   You will help customers achieve their goals, and this is only possible by understanding the users’ needs and by having an outstanding knowledge of the Kpler offering. Everyday is different for a Kplerian CSM!  

Humaans

ABOUT US Humaans is building the next generation of infrastructure for the workplace; software designed for companies that are scaling fast, operating globally, and pushing into new boundaries. What started as a system of record has evolved into a broader platform for operating people globally. With Athena, our agentic AI layer, Humaans moves beyond data management into intelligent orchestration, connecting workflows across HR, IT, Finance, and Operations so organisations can act faster and with greater confidence, redefining how work gets done. We work with ambitious teams across Europe and the US, from AI-native companies like Lovable, Poolside, Fyxer AI, and Tandem Health, to established, high-growth organisations scaling internationally and through acquisition, including Quantexa, Sellpy, Manychat, Gigs, Croud, and Threecolts. These teams don’t buy software for features,they buy leverage. The ability to run faster, cleaner, and with more control as complexity compounds. To date, we’ve raised $20m in venture funding from some of the most respected founders, operators, and funds in technology: Lachy Groom (Physical Intelligence), Stewart Butterfield (Slack), Tobias Lütke (Shopify), Dylan Field (Figma), Jeff Weiner (LinkedIn), Claire Johnson (Stripe), Oliver Jay (OpenAI), Jay Simmons (Bond) as well as Y Combinator, Moonfire, Frontline Ventures, Pathlight Ventures, and Exor. If you have massive ambition and want to work on a hard problem, with a small team that moves fast, at a moment when the category is genuinely up for grabs - this is it. THE ROLE After proving our product and operating model internationally, we're now expanding into the US from San Francisco. This role is about bringing Athena AI Agents there first. As a Founding Account Executive, you’ll be responsible for closing Athena’s first wave of US customers, companies that are ready to rethink how work gets done with agentic AI. You’ll help define the narrative, pressure-test our positioning, and turn early deals into repeatable patterns. This is a hands-on, high-ownership role. You’ll run full-cycle deals yourself, work closely with founders and product, and have meaningful influence on how we sell, who we sell to, and why we win. You’re not joining a mature sales machine, you’re helping build it. WHAT YOU’LL DO * Own a full-cycle Athena pipeline in the US * Run high-quality discovery with HR, Finance, Ops, and AI leaders * Sell outcomes, not features - autonomous workflows, not tools * Build and execute creative outbound strategies * Work directly with founders, Product, and CS on live deals * Turn early wins into repeatable patterns THE MINDSET WE’RE LOOKING FOR * A hunter mentality: you enjoy opening doors, staying persistent, and earning attention * High tolerance for rejection - “no” doesn’t slow you down, it sharpens your thinking * Comfort operating in ambiguity: changing priorities, evolving messaging, partial context * Bias toward action: you iterate rather than wait * You naturally use AI and data to work smarter and increase leverage WHAT WE’RE LOOKING FOR * 4-6 years of B2B SaaS sales experience * Consistent track record of hitting and exceeding quota in competitive environments * Proven track record closing $100k+ ARR deals with senior executives * Strong communication skills across executive and operator audiences * Ambitious, self-directed, and deeply curious WHY JOIN NOW * First Athena AE in the US * Real influence on product direction and GTM motion * Steep learning curve and high exposure * Clear growth path to Senior AE or Sales Leadership YOU MAY NOT BE A GREAT FIT IF * You dislike cold outreach. Hunting is a core part of the job, at this stage you'll own your pipeline coverage entirely. * You need strong brand recognition to sell. We're still establishing our US presence and need someone who thrives on evangelism. * You'd rather leave the AI conversation to someone else. Our product is technical and fast-moving, the best reps understand what Athena does and speak to it with conviction. * You need a fully built playbook before you can perform. We're building the US motion and need someone who thrives without structure. * You're not keen on travel. Getting in front of prospects, at their offices, events, and conferences, is a core part of how we win in the US. * You struggle with a GMT role covering international hours. Async communication, time zone discipline, and high self-management are non-negotiables. This is an in-person role. Our team comes together in the office Monday through Thursday, while most of the team collaborates in person on Mondays, Tuesdays, and Thursdays. PACKAGE & BENEFITS Early stage startups can be messy – we know that. We're putting effort in providing you with the best employee experience and a quality driven environment in exchange for trusting us. * Market-leading compensation that reflects your value * 25 days paid time off each year plus public holidays * Share Options with 5-year exercise window so you don’t feel pressure to exercise if you leave * Free Thursday lunches at HQ, quarterly team events, and company offsites. * Top tier private coverage for health, vision and dental care * A new MacBook and tools you need to do your best work * Enhanced parental leave with up to 16 weeks for primary and 4 weeks for secondary * Learning & development budget WHY JOIN HUMAANS TODAY? HR tech is having its AI moment and we’re positioned to own it. Humaans started as a next-gen HRIS taking on large incumbents in a massive market. We’ve since evolved into something even bigger: an AI platform that sits across workforce data and automates the operational layer of HR entirely; the natural progression of what we’ve been building toward. The product is highly differentiated. It’s built around a structured workforce data model that makes AI reliable in an HR context, something no one else has gotten right. Customers notice the difference immediately. We’re backed by Y Combinator, Lachy Groom, Moonfire, Frontline Ventures, and operators who’ve built some of the most consequential software companies of the last decade: the founders of Slack, Figma, and Shopify, and Asana’s former CRO and Head of OpenAI International. We’re a small team with an unapologetically high bar. It shows up in the product, in how we communicate, and in the standards we hold each other to. OUR COMMITMENT TO DIVERSITY At Humaans we’re looking for genuinely good people that are transparent and emphatic. We’re committed to providing equal opportunities, a diverse and inclusive work environment, and ensuring a fair interview process for everyone. You’re welcome to apply no matter your gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. PRIVACY NOTICE We care about your privacy. When you apply for a role at Humaans, we’ll collect and process your personal data as part of our recruitment process. This includes things like your CV, contact details, and any other information you choose to share. We may also contact you about future opportunities. You can ask us to delete your data at any time. For more details, see our Privacy Policy.

Humaans

ABOUT US Humaans is building the next generation of infrastructure for the workplace; software designed for companies that are scaling fast, operating globally, and pushing into new boundaries. What started as a system of record has evolved into a broader platform for operating people globally. With Athena, our agentic AI layer, Humaans moves beyond data management into intelligent orchestration, connecting workflows across HR, IT, Finance, and Operations so organisations can act faster and with greater confidence, redefining how work gets done. We work with ambitious teams across Europe and the US, from AI-native companies like Lovable, Poolside, Fyxer AI, and Tandem Health, to established, high-growth organisations scaling internationally and through acquisition, including Quantexa, Sellpy, Manychat, Gigs, Croud, and Threecolts. These teams don’t buy software for features,they buy leverage. The ability to run faster, cleaner, and with more control as complexity compounds. To date, we’ve raised $20m in venture funding from some of the most respected founders, operators, and funds in technology: Lachy Groom (Physical Intelligence), Stewart Butterfield (Slack), Tobias Lütke (Shopify), Dylan Field (Figma), Jeff Weiner (LinkedIn), Claire Johnson (Stripe), Oliver Jay (OpenAI), Jay Simmons (Bond) as well as Y Combinator, Moonfire, Frontline Ventures, Pathlight Ventures, and Exor. If you have massive ambition and want to work on a hard problem, with a small team that moves fast, at a moment when the category is genuinely up for grabs - this is it. THE ROLE You'll manage a portfolio of our strategic customers . But this isn't traditional CS, you'll be at the frontier of AI adoption in HR tech. * Own the end-to-end customer relationship for strategic accounts, from onboarding through renewal and expansion * Conduct deep-dive discovery to define customer objectives, requirements, and the operational landscape needed to successfully deploy our solutions. * Guide customers in tailoring and optimising our AI agent capabilities to solve unique operational challenges and maximise end-user resolution rates. * Use AI tools to draft QBR materials, summarise call transcripts, flag account risk signals, and build repeatable assets faster * Proactively analyse performance data to track AI effectiveness, drive continuous improvement, and ensure customers realise measurable value (e.g., deflection, quality, CSAT). * Build and execute success plans that tie platform usage and adoption to measurable business outcomes * Identify and close expansion opportunities across your portfolio, working closely with Sales on new logos * Act as the voice of the customer internally, closely collaborating with Product and Engineering to feed insights back and shape the roadmap * Develop playbooks, frameworks, and best practices for AI-enabled customer success as the function scales * Monitor account health proactively, mitigating churn risk before it materialises WHAT WE'RE LOOKING FOR * 4+ years of experience in Customer Success, Account Management, or a related customer-facing role, ideally in B2B SaaS. If you’ve not worked in customer facing roles but have people ops experience specifically in helping companies to drive AI efficiency, we’d be keen to hear from you. * Customer-Centric: Deeply customer-obsessed, driven by delivering real, measurable business outcomes and value * Genuinely product-centric — you understand how software works, you're curious about what's under the hood, and you can translate technical capability into business value * AI-experienced — Has meaningfully changed how they work using AI, and can walk us through what they built, what broke, and what the outcome was * Commercial instinct — enough CS and commercial experience to navigate enterprise relationships, drive expansion, and have confident commercial conversations * Comfortable with pace and ambiguity — startup experience is a plus; you thrive when the playbook hasn't been written yet * Excellent communication — you can run a room, write clearly, and earn trust quickly with senior stakeholders * High ceiling — we care more about your trajectory and potential than your tenure This is an in-person role. Our team comes together in the office Monday through Thursday, while most of the team collaborates in person on Mondays, Tuesdays, and Thursdays. PACKAGE & BENEFITS Early stage startups can be messy – we know that. We're putting effort in providing you with the best employee experience and a quality driven environment in exchange for trusting us. * Market-leading compensation that reflects your value * 25 days paid time off each year plus public holidays * Share Options with 5-year exercise window so you don’t feel pressure to exercise if you leave * Free Thursday lunches at HQ, quarterly team events, and company offsites. * Top tier private coverage for health, vision and dental care * A new MacBook and tools you need to do your best work * Enhanced parental leave with up to 16 weeks for primary and 4 weeks for secondary * Learning & development budget WHY JOIN HUMAANS TODAY? HR tech is having its AI moment and we’re positioned to own it. Humaans started as a next-gen HRIS taking on large incumbents in a massive market. We’ve since evolved into something even bigger: an AI platform that sits across workforce data and automates the operational layer of HR entirely; the natural progression of what we’ve been building toward. The product is highly differentiated. It’s built around a structured workforce data model that makes AI reliable in an HR context, something no one else has gotten right. Customers notice the difference immediately. We’re backed by Y Combinator, Lachy Groom, Moonfire, Frontline Ventures, and operators who’ve built some of the most consequential software companies of the last decade: the founders of Slack, Figma, and Shopify, and Asana’s former CRO and Head of OpenAI International. We’re a small team with an unapologetically high bar. It shows up in the product, in how we communicate, and in the standards we hold each other to. OUR COMMITMENT TO DIVERSITY At Humaans we’re looking for genuinely good people that are transparent and emphatic. We’re committed to providing equal opportunities, a diverse and inclusive work environment, and ensuring a fair interview process for everyone. You’re welcome to apply no matter your gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. PRIVACY NOTICE We care about your privacy. When you apply for a role at Humaans, we’ll collect and process your personal data as part of our recruitment process. This includes things like your CV, contact details, and any other information you choose to share. We may also contact you about future opportunities. You can ask us to delete your data at any time. For more details, see our Privacy Policy.