Fraud Team Leader – Investigations

Lendable

ABOUT LENDABLE Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: * One of the UK’s newest unicorns with a team of just over 700 people * Among the fastest-growing tech companies in the UK * Profitable since 2017 * Backed by top investors including Balderton Capital and Goldman Sachs * Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. JOIN US IF YOU WANT TO 1. Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 2. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo 3. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting This role will be based out of our Chatham office About the role: As the Financial Crime Team Leader, you will play a pivotal role in managing Financial Crime Operations to support and protect our customers. Your primary responsibility will be to ensure that we meet our legal and regulatory obligations regarding transaction monitoring and raising suspicious activity reports. Additionally, you will drive improvements as the financial crime landscape changes and when you identify efficiency opportunities. Your team’s objectives: The Fraud and Financial Crime Team aims to build and enhance an effective framework to combat fraud and financial crime while balancing the needs of our customers. Risk mitigation is a key objective, and we also focus on data analysis and automation to deliver solutions efficiently and effectively. The team works closely with all areas of the business to support initiatives that enable secure growth for the bank, providing advice and solutions. How you’ll impact those objectives: In this role, you will have a significant impact on the development of the Fraud and Financial Crime function across the firm. Your key responsibilities will include: * Monitoring the day-to-day performance and service position of Transaction Monitoring and Financial Crime Referrals as well as Suspicious Activity Reports (SAR’s) addressing identified challenges. * Overseeing the financial crime transaction monitoring team, providing direction and assisting with complex cases. * Equipping the Financial Crime operations teams with effective training and guidance. * Leading your team to conduct accurate and efficient investigations. * Supporting senior management in developing, communicating, and implementing operational changes, including multiple projects simultaneously. * Building and maintaining a high-performance, agile, and empathetic management culture consistent with our values. * Managing the personal and professional development of your direct reports. * Contributing to a strong control environment by minimising breaches and risk events, and resolving operational incidents. * Providing timely and useful operational management information to senior management. * Working closely and collaboratively with control owners responsible for financial crime controls that drive operational demand, including relevant product teams. Necessary deliverables within the role: * Working with the Head of Department, Managers and key stakeholders, including the Second Line Financial Crime function to implement an effective financial crime screening operation. * Collaborating with analytics to identify internal and external data sources that provide insights for identifying high-risk/criminal activity and integrating them into our overall data insight and profiling. * Collaborating with senior product stakeholders to ensure a cohesive approach from application to the existing customer life cycle. * Managing Financial Crime processes to optimise the operations function. LIFE AT LENDABLE * Winning team: the opportunity to scale up one of the world’s most successful fintech companies * Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites * Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls * Health coverage: support for your physical and mental wellbeing, including private health cover * Retirement & savings: long-term financial wellbeing through retirement savings plans * Employee referral programme: earn a competitive bonus when you refer successful new team members * Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations * Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner. Check out our blog!

Trustpilot

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!   At Trustpilot, trust is our product. Protecting the integrity of our platform is critical to maintaining the confidence of millions of consumers and businesses around the world. As fraud and abuse tactics continue to evolve in sophistication and scale, we’re investing in stronger, smarter capabilities to detect threats, prevent harm, and reinforce trust across our ecosystem. We’re now looking for a Senior Director of Fraud & Investigations to lead and evolve Trustpilot’s global fraud and investigative capabilities. This role sits at the centre of some of the company’s most important trust challenges — shaping strategy, strengthening operational excellence, and partnering closely with Product, Engineering, Data Science, Legal, and Policy teams to stay ahead of increasingly complex threat actors. This is not just about enforcement. It’s about designing scalable systems, signals, and interventions that protect the platform while maintaining fairness for legitimate users and businesses. Reporting into senior leadership, you’ll combine strategic thinking with hands-on execution to build a modern, intelligence-led fraud function that enables Trustpilot to scale with confidence. What you’ll be doing: * Define and lead the fraud strategy: Develop and evolve Trustpilot’s global fraud and abuse strategy, identifying emerging threats, shaping risk frameworks, and providing meaningful insights and reporting to senior leadership. * Strengthen detection and prevention capabilities: Partner closely with Product, Engineering, and Data Science teams to build and optimise scalable fraud detection systems, balancing platform protection with user experience and fairness. * Lead complex investigations and enforcement actions: Oversee high-impact investigations into organised fraud and abuse, establishing clear investigative standards and ensuring consistent, defensible enforcement decisions. * Drive operational excellence across the function: Build efficient workflows, tooling, and case management processes that improve quality, speed, scalability, and operational efficiency across investigations and enforcement activities. * Build intelligence-led capabilities: Establish proactive intelligence and monitoring capabilities to identify emerging abuse vectors, detect patterns, and strengthen Trustpilot’s ability to prevent fraud before harm occurs. * Partner across the organisation: Collaborate closely with Legal, Policy, Communications, Product, and Trust teams, translating complex fraud and platform integrity issues into clear business, operational, and reputational risks. * Represent Trustpilot externally: Act as a senior voice on platform trust and fraud prevention with external stakeholders, including regulators, industry partners, media, and investors where appropriate. * Lead and develop a global team: Build, inspire, and develop a high-performing international team of fraud specialists and investigators, fostering a collaborative, accountable, and mission-driven culture. Who you are: * An experienced fraud, trust & safety, or investigations leader with a strong track record operating within scaled digital platforms, marketplaces, fintech, or high-growth technology environments. * Proven in building and leading high-performing fraud or investigations teams, balancing strategic direction with operational delivery and execution. * Highly credible working cross-functionally with Product, Engineering, and Data Science teams to develop modern fraud detection and prevention capabilities, including exposure to machine learning-driven approaches. * A strong investigator with sound judgement and experience leading complex, high-stakes investigations and enforcement decisions in ambiguous or fast-moving environments. * Strategic and commercially minded, able to think like an adversary while balancing platform protection, user experience, and business impact. * An influential communicator who can clearly articulate complex fraud trends, risks, and decisions to both technical and non-technical stakeholders, including executive leadership. * Operationally rigorous and solutions-oriented, with a passion for improving processes, tooling, scalability, and investigative effectiveness. * Calm under pressure, highly curious, and motivated by protecting platform integrity and strengthening trust for consumers and businesses globally. What’s in it for you: * A range of flexible working options to dedicate time to what matters to you * Competitive compensation package + bonus * Restricted Stock Units * 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)  * Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community * Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist * Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health * Paid parental leave * Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price * Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials * Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms  * Employee discounts to restaurants and shops  * Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you! #LI-SK1   About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.  Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.

Trustpilot

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! At Trustpilot, trust is our product. Protecting the integrity of our platform is critical to maintaining the confidence of millions of consumers and businesses around the world. As fraud and abuse tactics continue to evolve in sophistication and scale, we’re investing in stronger, smarter capabilities to detect threats, prevent harm, and reinforce trust across our ecosystem. We’re now looking for a Senior Director of Fraud & Investigations to lead and evolve Trustpilot’s global fraud and investigative capabilities. This role sits at the centre of some of the company’s most important trust challenges — shaping strategy, strengthening operational excellence, and partnering closely with Product, Engineering, Data Science, Legal, and Policy teams to stay ahead of increasingly complex threat actors. This is not just about enforcement. It’s about designing scalable systems, signals, and interventions that protect the platform while maintaining fairness for legitimate users and businesses. Reporting into senior leadership, you’ll combine strategic thinking with hands-on execution to build a modern, intelligence-led fraud function that enables Trustpilot to scale with confidence. What you’ll be doing: * Define and lead the fraud strategy: Develop and evolve Trustpilot’s global fraud and abuse strategy, identifying emerging threats, shaping risk frameworks, and providing meaningful insights and reporting to senior leadership. * Strengthen detection and prevention capabilities: Partner closely with Product, Engineering, and Data Science teams to build and optimise scalable fraud detection systems, balancing platform protection with user experience and fairness. * Lead complex investigations and enforcement actions: Oversee high-impact investigations into organised fraud and abuse, establishing clear investigative standards and ensuring consistent, defensible enforcement decisions. * Drive operational excellence across the function: Build efficient workflows, tooling, and case management processes that improve quality, speed, scalability, and operational efficiency across investigations and enforcement activities. * Build intelligence-led capabilities: Establish proactive intelligence and monitoring capabilities to identify emerging abuse vectors, detect patterns, and strengthen Trustpilot’s ability to prevent fraud before harm occurs. * Partner across the organisation: Collaborate closely with Legal, Policy, Communications, Product, and Trust teams, translating complex fraud and platform integrity issues into clear business, operational, and reputational risks. * Represent Trustpilot externally: Act as a senior voice on platform trust and fraud prevention with external stakeholders, including regulators, industry partners, media, and investors where appropriate. * Lead and develop a global team: Build, inspire, and develop a high-performing international team of fraud specialists and investigators, fostering a collaborative, accountable, and mission-driven culture. Who you are: * An experienced fraud, trust & safety, or investigations leader with a strong track record operating within scaled digital platforms, marketplaces, fintech, or high-growth technology environments. * Proven in building and leading high-performing fraud or investigations teams, balancing strategic direction with operational delivery and execution. * Highly credible working cross-functionally with Product, Engineering, and Data Science teams to develop modern fraud detection and prevention capabilities, including exposure to machine learning-driven approaches. * A strong investigator with sound judgement and experience leading complex, high-stakes investigations and enforcement decisions in ambiguous or fast-moving environments. * Strategic and commercially minded, able to think like an adversary while balancing platform protection, user experience, and business impact. * An influential communicator who can clearly articulate complex fraud trends, risks, and decisions to both technical and non-technical stakeholders, including executive leadership. * Operationally rigorous and solutions-oriented, with a passion for improving processes, tooling, scalability, and investigative effectiveness. * Calm under pressure, highly curious, and motivated by protecting platform integrity and strengthening trust for consumers and businesses globally. What’s in it for you: * A range of flexible working options to dedicate time to what matters to you * Competitive compensation package + bonus * Restricted Stock Units * Private Medical Insurance * Critical Illness Cover * 25 days holiday per year, increasing to 28 days after 2 years of employment  * Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community * Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist * Pension and life insurance * Health cash plan, online GP, 24/7, Employee Assistance Plan * Full access to Headspace, a popular mindfulness app to promote positive mental health * Paid parental leave * Season ticket loan and a cycle-to-work scheme * Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for * Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials. * Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. * Independent financial advice and free standard professional mortgage broker advice * Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career * Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you! #LI-SK1 About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.  Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.