Head of Client Success at HRtechX

Intigriti

YOUR MISSION We are looking for a Head of Service Delivery to oversee Intigriti’s technology-driven services and the development of new offerings in line with customer needs and company strategy. You will own the end-to-end delivery of our services, from scoping and setup through to execution, technical support and review. Leading a team of Delivery Managers/Solutions Engineers, you will drive operational excellence and reduce manual effort through tooling, automation, and platform integration. The role requires close collaboration with Sales and Customer Success, to win business and accelerate time to value, and with Triage and Community Teams, to coordinate delivery of key components. You will also play a key role in shaping the future of our services portfolio. Working closely with our Product Team, you will mature our products, develop new service concepts, and build the technical and operational foundations required to productise them at scale. WHAT YOU’LL BE DOING * Oversee delivery of continuous programs (including Managed Vulnerability Disclosure Programs (VDP) and Bug Bounty), focused offerings such as Penetration Testing as a Service (PTaaS) and AI Safety and Security Testing, plus new services. * Manage Intigriti’s Solution Engineers and Pen Test Delivery Managers, driving innovation, and fostering professional and personal growth. * Collaborate with the Product Team to define and prioritise the roadmap for our product lines, providing guidance on the implementation of new features. * Develop and refine playbooks for various client-facing processes to ensure consistent and high-quality service delivery across the team. * Manage and coordinate delivery tasks for the preparation and execution of continuous and focused offerings, including scoping, setup and technical customer support. * Develop new offerings and other initiatives tailored to client needs and emerging technologies. Formalise and mature these initiatives for consistent delivery across multiple customers. * Lead Proof of Value initiatives and serve as the primary technical contact for high-profile prospects, ensuring their technical needs are understood and addressed to maximize the chance for prospect conversion. * Contribute to the development of the public-facing technical resources, while also supporting internal stakeholders such as Sales and Customer Success Managers to enhance their technical understanding of the platform and the bug bounty industry. WHAT YOU’LL BRING * Master's degree in computer science, software engineering, or a related field, or 5+ years of work experience. * Experience supporting the technology evaluation stage of the sales process with cybersecurity personas, advising the sales team on product sales, and being a trusted technical advisor to prospective customers. * Understanding the differences between product selling and solution selling, and architecting designs to meet the strategic and technical needs of clients. * Natural drive to build, improve and scale new products. * Technical cyber security literacy and curiousity, willing and able to become an expert in the functional applications offered by the Intigriti platform and its integration capabilities. * Ability to consult and provide guidance on complex matters to non-specialists and enable internal teams in developing technical fluency. * Ability to work with complex business and technical requirements, translating them into solution designs and creating customized, high-impact product demos. * Effective communicator with technical and domain skills to be consultative and credible in your approach. Advanced written and verbal communication skills. * Attention to detail, adaptability, and ability to manage deadline pressure, ambiguity, and change. * Passion for an exceptional customer experience with the ability to balance customer needs and business priorities. * Fluency in English (French, Dutch, and German are a plus) WHAT IS IN IT FOR YOU? ✅ Competitive salary ⏰ 26 days of annual leave and Bank Holidays  ⭐ Top-notch Private Healthcare and Health Cash Plan  ⭕ Hybrid working model  ☕ Initial home office budget   ✈️ 2-month work abroad policy  ✍ Great training and yearly learning budget  ⌛ Employer pension scheme  ❇️ Enhanced maternity pay ⛹ Social activities and team outings  ✨ Referral bonus  ❓ Employee Assistance Program   ⚡ Great hardware and access to the best tools to be successful in your role  ☎️ Mobile subscription contribution YOUR TEAM Supervision/management of: * Solutions Engineers, Pen Test Delivery Managers WHY JOIN US? Here are some great benefits of joining our team:  * Cybersecurity is a great place to be! The security industry is fast-paced and continues to grow even during times of economic uncertainty. * We provide a clear career path and learning budget to help set you up for success. * Join a company that’s making a real impact. In addition to our sustainability goals, we empower ethical hackers from all backgrounds to earn a living. * Be yourself! Our international team celebrates individuality and places a strong focus on diversity and inclusion. * We are the proud winners of the SC Awards Europe Best Security Company 2026, the Security Innovation of the Year 2025 at the UK IT Industry awards and recognised in the Deloitte EMEA Technology Fast 500 2025. * We’re backed by top investors who are enabling us to grow internationally.

HRtechX

This role offers you the opportunity to own the operational standard of every conference we run. You will be responsible for the end-to-end execution of 10 European private equity conferences a year - venues, suppliers, on-site teams, and the experience itself. Do you want to take part in defining the future of an industry? Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you the kind of operator who ships - obsessive about details, calm under hard deadlines, and energised by getting a thousand moving pieces to land in the right place at the right time? If so, you might be the next member of our global operations team.   WHY HRTECHX HRtechX is a world leading HRtech community, connecting industry executives, entrepreneurs and professionals. We are a start-up on a growth journey who help leaders evolve and create stronger businesses through people and technology. We aim to address the challenges and opportunities for HR and HR Tech. We bring together the most influential executives, investors, and entrepreneurs to share their insights on how technology will shape the future of HR, as well as forge long lasting partnerships and client relationships. HRtechX is part of United Media (https://www.united-media.com/) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc.   WHAT WE OFFER YOU You get the unique opportunity to take ownership of one of our key business areas. You’ll be working in-person in your HQ in London where you will constantly be pushed out of your comfort zone. To ensure a never-ending growth curve, we provide you with: * The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business. * Inspiration and guidance - A chance to work closely with our high performing team as well as with the CEO and founder of our company. * Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally. * Travel opportunity: You would be joining our conferences overseas. * Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training.   YOUR RESPONSIBILITIES Responsibilities in this job will vary; however, they will be mostly centered around the following: 1. Supplier Research and Management: * Source, compare, and find the best suppliers for various event needs. * Conduct thorough research to identify potential suppliers for add-ons, branding materials, and other event requirements. * Negotiate contracts and terms with suppliers to ensure cost-effectiveness and high-quality services. * Maintain positive relationships with suppliers, addressing any issues or concerns. * Budget review and management to ensure all changes are raised ahead of time. 2. Event Planning: * Planning sponsored VIP events, lunches, dinners, and after-hours activities. * Coordinating with venue staff to ensure all logistical details are in place. * Provide on-site support during events, ensuring everything runs smoothly. 3. Internal Team Support: * Keep track and condense internal team queries. * Maintain inventory tracking and regularly update event inventory sheets. * Quality check of design aspects such as banners, signage, brochures, and other promotional materials. 4. On-site Volunteer organisation  * Hire, train, and manage a 40-person organisation of volunteers.   WHAT THE FUTURE HOLD FOR YOU WITH OUR COMPANY Whether you are with or for 2 or 10+ years we believe this position to lay the foundation for a very successful career. We are strong believers of internal promotions and aim to land all management positions internally. WHAT WE EXPECT FROM YOU Please note that this job does not require any specific previous work experience as training is provided and we are looking to incorporate candidates across different levels of experience. However, we do require you to have a UK work permit.  Furthermore, we are looking for candidates who: * Have a relentless drive and desire to be the very best at what they do; * Possess and unparalleled work ethic with a high sense of urgency; * Take ownership of everything they do, are proactive and follow through on commitments; * Are curious about people and love to speak, build and nurture relations; * Are an excellent communicator (especially) verbally and in writing; * Are well-organised and display the ability to structure and prioritise their work. START DATE Flexible. The role is onsite Monday to Friday, based in our office 4 minute walk from London Victoria Station.

HRtechX

This role offers you the opportunity to own the operational standard of every conference we run. You will be responsible for the end-to-end execution of 10 European private equity conferences a year - venues, suppliers, on-site teams, and the experience itself. Do you want to take part in defining the future of an industry? Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you the kind of operator who ships - obsessive about details, calm under hard deadlines, and energised by getting a thousand moving pieces to land in the right place at the right time? If so, you might be the next member of our global operations team.   WHY HRTECHX HRtechX is a world leading HRtech community, connecting industry executives, entrepreneurs and professionals. We are a start-up on a growth journey who help leaders evolve and create stronger businesses through people and technology. We aim to address the challenges and opportunities for HR and HR Tech. We bring together the most influential executives, investors, and entrepreneurs to share their insights on how technology will shape the future of HR, as well as forge long lasting partnerships and client relationships. HRtechX is part of United Media (https://www.united-media.com/) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc.   WHAT WE OFFER YOU You get the unique opportunity to take ownership of one of our key business areas. You’ll be working in-person in your HQ in London where you will constantly be pushed out of your comfort zone. To ensure a never-ending growth curve, we provide you with: * The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business. * Inspiration and guidance - A chance to work closely with our high performing team as well as with the CEO and founder of our company. * Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally. * Travel opportunity: You would be joining our conferences overseas. * Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training.   YOUR RESPONSIBILITIES Responsibilities in this job will vary; however, they will be mostly centered around the following: 1. Supplier Research and Management: * Source, compare, and find the best suppliers for various event needs. * Conduct thorough research to identify potential suppliers for add-ons, branding materials, and other event requirements. * Negotiate contracts and terms with suppliers to ensure cost-effectiveness and high-quality services. * Maintain positive relationships with suppliers, addressing any issues or concerns. * Budget review and management to ensure all changes are raised ahead of time. 2. Event Planning: * Planning sponsored VIP events, lunches, dinners, and after-hours activities. * Coordinating with venue staff to ensure all logistical details are in place. * Provide on-site support during events, ensuring everything runs smoothly. 3. Internal Team Support: * Keep track and condense internal team queries. * Maintain inventory tracking and regularly update event inventory sheets. * Quality check of design aspects such as banners, signage, brochures, and other promotional materials. 4. On-site Volunteer organisation  * Hire, train, and manage a 40-person organisation of volunteers.   WHAT THE FUTURE HOLD FOR YOU WITH OUR COMPANY Whether you are with or for 2 or 10+ years we believe this position to lay the foundation for a very successful career. We are strong believers of internal promotions and aim to land all management positions internally. WHAT WE EXPECT FROM YOU Please note that this job does not require any specific previous work experience as training is provided and we are looking to incorporate candidates across different levels of experience. However, we do require you to have a UK work permit.  Furthermore, we are looking for candidates who: * Have a relentless drive and desire to be the very best at what they do; * Possess and unparalleled work ethic with a high sense of urgency; * Take ownership of everything they do, are proactive and follow through on commitments; * Are curious about people and love to speak, build and nurture relations; * Are an excellent communicator (especially) verbally and in writing; * Are well-organised and display the ability to structure and prioritise their work. START DATE Flexible. The role is onsite Monday to Friday, based in our office 4 minute walk from London Victoria Station.