
Pay.UK · London
Head of Operational Resilience (1st LoD), London, Permanent Join Pay.UK as Head of Operational Resilience 1LoD and focus on building resilience in an organisat...
Head of Operational Resilience (1st LoD), London, Permanent
Join Pay.UK as Head of Operational Resilience 1LoD and focus on building resilience in an organisation that supports the UK’s
retail payment systems. This is a senior leadership role for someone who can provide clear first line oversight, shape practical
risk management activity, and work closely with colleagues across the business to make sure important services remain robust,
tested and well governed.
You’ll apply your operational continuity knowledge in an organisation that supports the UK’s retail payment systems, helping keep
critical services reliable, tested, and well governed. You’ll be part of an organisation at the centre of payments infrastructure,
where 11 billion transactions worth over £10 trillion are processed annually.
clear, current and effective.
and regulatory expectations.
readiness.
actions.
plans, controls and governance.
settings.
environments.
At Pay.UK, our behaviours are central to who we are and how we operate. They bring our values to life, shape our culture, and
guide how we make decisions, collaborate, and respond to challenges across the payments ecosystem. All interview processes will
In addition, all leadership roles are expected to lead by example through the following behaviours:
At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to
apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely
their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming
environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values
everyone's unique input.
Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a
day-to-day basis.
From Bacs to Faster Payments and cheques – we act as the single operator for all UK retail payments. We put the needs of consumers
and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on
for its banking transactions are safe, open, innovative and resilient.
Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2024, the UK's
retail payment systems processed 11 billion transactions worth over £10 trillion through Bacs Direct Credit, Direct Debit, Faster
Payments, and cheques, and our Current Account Switch Service has facilitated over 9 million switches since it’s launch in 2013.
Every day, individuals and businesses use the services we provide to get their salaries, pay their bills and make online and
mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering robust payment
infrastructure and standards for the benefit of consumers and businesses nationwide.
Learn more about life at Pay.UK by hearing what employees have to say, click here to view videos.
Pemberton Asset Management is a leading European private credit manager. Built on more than a decade of experience and deep credit expertise, we provide innovative, cycle-tested private credit solutions for LPs and GPs. Pemberton’s extensive origination network of ten European offices, local market and sector expertise are core characteristics of Pemberton’s value proposition. A substantial investment team, a broad and independent credit function and rigorous credit analysis inform our investment approach. We are committed to advancing responsible investing in private credit and fostering long-term value through transparent partnerships. Pemberton manages USD $28.8bn in AuM and employs more than 200+ staff globally. (*As of 30th September 2025. Defined as capital committed since inception) Further information is available at www.pembertonam.com. Follow Pemberton on LinkedIn here. LEVEL: ASSOCIATE / ASSOCIATE DIRECTOR Functional Title: Associate / Associate Director, Operational Risk and Control (FTC) Location: London ROLE RELATIONSHIPS * Reports directly to the Head of Risk, London. * Works closely with: * Members of the Risk and Compliance team (London and Luxembourg) * 1st Line business control owners across the group * Technology team ROLE SPECIFICATION Core Responsibilities Control Report – ISAE3402 Type 1 and Type 1 Support * Assist in the design and execution of the Control assurance report for our investors, including gathering and aligning relevant key risk/control data, developing robust evidence log, providing guidance and challenge to business owners, and supporting the development of Management assertions. * Help maintain and update assurance logs and follow up on outstanding actions. Risk Oversight and Remediation * Monitoring and reporting of key risk remediation progress. * Support risk and control design and effectiveness reviews of inherent high-risk processes. * Third party risk management continual improvements. * Change risk. Risk and Control Data * Beyond ISAE3402 support maturity initiatives in aligning all risk and control data for Risk events (errors), Assessments, Third party risks, and Operational Resilience against common taxonomies. * Support design and development of GRC (Risk and control system) capabilities. Operational Risk Framework * Continual development of operational risk guidance and education e.g. RCSA, Change Risk and Risk Issue approaches. * Control Assurance methodologies for ISAE3402 embedding. Additional Responsibilities Additional responsibilities will include but not be limited to the following: * Support the implementation and updating of related Risk management policies and procedures as directed e.g. Risk Appetite, KRI development. * Support the production of Risk reports. * Help coordinate responses to internal and external audit requests. RISK AND ESG RESPONSIBILITIES In performing regulated and unregulated activities for the firm, the Operational Risk and Control AD will follow the firm’s conduct rules: * Act with integrity. * Act with due care, skill, and diligence. * Open and cooperative with the regulators. * Pay due regard to the interests of customers and treat them fairly. * Observe proper standards of market conduct. * Ensure all Compliance activity takes into consideration ESG factors to maximise corporate sustainability and support the firm’s diversity and inclusion objectives. PERSON SPECIFICATION Work Experience & Qualifications * Ideally 6+ years’ exposure to Operational risk in financial services preferably including experience in private finance and/or asset management. * Strong experience in Operational Risk methodologies and their deployment through guidance and training, including but not limited to: * Risk Identification and Risk Event management * Risk and Control Self-Assessment * Control assurance * Risk Issue and Action Management * Risk Reporting and Monitoring * GRC tool user experience. * Control Assurance experience (design and effectiveness) * Experience in supporting or leading agile change initiatives. * Strong stakeholder engagement with track record of influencing change. * Fluent in English and able to communicate effectively in a global organisation. * Strong IT skills, particularly with Microsoft Office (Excel, Word, Outlook) and document management systems such as SharePoint. Key Qualities * Strong organisational skills and attention to detail. * Ability to prioritise tasks and manage multiple responsibilities. * Good communication skills, both written and verbal. * Willingness to learn and develop compliance knowledge. * Collaborative, proactive, and able to work effectively as part of a team. * Appetite and/or ability to learn and deploy AI opportunities across Operational Risk processes CULTURE Everyone at Pemberton strives to and identifies with the following: * Builds trust and credibility. * Is polite, respectful, collaborative, with a strong service ethic. * Plans and prioritises effectively but is flexible and can work with complexity and ambiguity. * Identifies key issues and provides optimal, evidence-based solutions. * Is determined and resilient. * Brings innovative and transformational thinking. * Demonstrates a risk and compliance mindset. The duties and responsibilities described here are not exhaustive; additional assignments may be required. Duties and responsibilities may be changed at any time, with or without notice, at Pemberton’s sole discretion. Pemberton is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, national origin, ancestry, citizenship status, marital or civil partnership status, pregnancy or maternity, veteran or military status, genetic information, or any other characteristic protected by applicable law. We value diversity and are dedicated to creating an inclusive environment for all employees. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, transfer, termination, compensation, benefits, training, and development. Pemberton is also committed to making reasonable adjustments to accommodate the needs of disabled employees and applicants. All employees, managers, and those involved in recruitment or employment decisions are required to comply with this policy. If you need a reasonable accommodation to complete your application, please contact People and Performance at careers@pembertonam.com Depending on the position, you may be required to obtain certain regulatory licenses/certification if you are in a client facing role and/or if you are engaged in the following non exhaustive list: * Attending client meetings where you are discussing products and/or and client questions; and * Marketing funds to clients. Note: Please speak with your Pemberton Recruiting contact with any questions. To submit your application please complete the application form via 'Apply for this Job' below. Fields marked with a red asterisk * must be completed to be considered for employment (although some can be answered "prefer not to say"). Failure to provide this information may compromise the follow-up of your application. When you have finished click 'Submit Application' at the bottom of the application form.
Location: UK Department: Engineering Employment Type: Permanent ABOUT YLD: Our goal is to help our clients keep moving forward. We work with them to build the skills and capabilities they need to stay ahead of the competition, and we know our success only happens when they succeed. We’re a team of curious, talented people, and we’re committed to making YLD a place where great people want to work, grow, and stay. We’re a remote-first consultancy specialising in software engineering, product design, and data. Our teams are based across London, Lisbon, and Porto, and we create digital solutions that continue to deliver value long after our work is done. ABOUT THE ROLE: As a Senior Software Engineer at YLD, you’ll be part of a client team building innovative products. We’re looking for someone curious, passionate, driven, and enthusiastic. You should be skilled in problem-solving and experienced in designing scalable, resilient, and fault-tolerant architectures. You’re also an effective communicator and a strong team player. Together with your team, you’ll thrive in a fast-paced engineering environment, delivering outstanding results and exciting projects. YOUR DAY-TO-DAY RESPONSIBILITIES WILL LOOK LIKE THIS: * Crafting excellent products! You will be building new features that meet the needs of our clients and customers; * Continuously delivering changes to products, as our client is moving to a full CI/CD model; * Working closely with your team, regularly collaborating and on engineering initiatives, to continually push yourselves to be better; * Learning, growing, and mentoring the engineering team to accelerate their career growth and encourage them to progress; * Working with the Lead to architect, design, build, and deliver highly available, always-on, zero downtime products; * Being responsible for the production operation and monitoring of products in line with SLAs; * Driving good practices within your team, making an impact on the whole department; * Participating in regular show and tells, promoting your work to both your department and the wider company. PREFERRED SKILLS * Proficiency in JavaScript/TypeScript, Python, and/or Go, with the ability to rapidly learn new languages; * Experience with modern frameworks across the stack (FastAPI, Gin, Express, etc.); * Production experience with React, modern build tools, state management, responsive design, and accessibility standards; * Comprehensive testing experience (unit, integration, E2E, security) and performance optimization; * Scalable system design patterns, load balancing, and high-availability architectures; * Database design and optimization (both relational and NoSQL); * API development (REST, GraphQL, gRPC) and event-driven architectures; * Caching strategies and message queue systems (Redis, Kafka, RabbitMQ); * Cloud platforms (AWS, Azure, GCP) with containerisation (Docker, Kubernetes); * CI/CD pipelines and Infrastructure as Code (Terraform, CloudFormation); * Monitoring, observability, and performance optimisation tools; * You can keep a cool head when debugging production issues; * Use AI tools to augment your work, applying sound judgement to adopt emerging technologies where they genuinely add value and increase your impact as an engineer. YOU SHOULD APPLY IF YOU ARE: * Self-motivated, proactive and always looking for ways to improve and develop yourself; * A good communicator, both in writing and verbally. You’ll be able to explain technical ideas and concepts in business-friendly language. * Detail-oriented; * Possess strong problem-solving skills that balance innovation with pragmatic technology choices to solve business needs; * Used to working in a team-oriented, collaborative environment; * Analytical and problem-solving-oriented; * A genuine believer in diversity and fairness. Benefits you’ll receive: * Company Private Health care (currently provided by Vitality) * Enhanced fully paid maternity and paternity leave for up to 6 months * 25 days annual holiday (excluding Public Holidays) * £2000 annual allowance for Training/Conferences * £300 annual allowance for additional hardware * Mental Health support: access to Oli app * Meditation/Sleep support: Headspace or Calm app subscription * Bonus (depending on Company performance and results) * Company laptop * Generous referral schemes Our typical Recruitment Process looks like this: * 1st Interview with someone from the Talent team (30/45 mins) * Technical Interview with our Senior Developers (1h30) Get a glimpse of what it's like working at YLD! 🤳 Check out our LinkedIn page We live and breathe our values, and know you will too: * Growing every day * Including everyone * Relationships built on honesty and ethics * Inspiring solutions * Winning together We’re an equal-opportunity employer and value diversity in all its forms. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, pregnancy or maternity, age, marital status, or disability. We also offer a remote-first working environment, with flexible working and work–life balance as standard for all employees.
Location: Portugal Department: Engineering Employment Type: Permanent ABOUT YLD: Our goal is to help our clients keep moving forward. We work with them to build the skills and capabilities they need to stay ahead of the competition, and we know our success only happens when they succeed. We’re a team of curious, talented people, and we’re committed to making YLD a place where great people want to work, grow, and stay. We’re a remote-first consultancy specialising in software engineering, product design, and data. Our teams are based across London, Lisbon, and Porto, and we create digital solutions that continue to deliver value long after our work is done. ABOUT THE ROLE: As a Senior Software Engineer at YLD, you’ll be part of a client team building innovative products. We’re looking for someone curious, passionate, driven, and enthusiastic. You should be skilled in problem-solving and experienced in designing scalable, resilient, and fault-tolerant architectures. You’re also an effective communicator and a strong team player. Together with your team, you’ll thrive in a fast-paced engineering environment, delivering outstanding results and exciting projects. YOUR DAY-TO-DAY RESPONSIBILITIES WILL LOOK LIKE THIS: * Crafting excellent products! You will be building new features that meet the needs of our clients and customers; * Continuously delivering changes to products, as our client is moving to a full CI/CD model; * Working closely with your team, regularly collaborating and on engineering initiatives, to continually push yourselves to be better; * Learning, growing, and mentoring the engineering team to accelerate their career growth and encourage them to progress; * Working with the Lead to architect, design, build, and deliver highly available, always-on, zero downtime products; * Being responsible for the production operation and monitoring of products in line with SLAs; * Driving good practices within your team, making an impact on the whole department; * Participating in regular show and tells, promoting your work to both your department and the wider company. PREFERRED SKILLS * Proficiency in JavaScript/TypeScript, Python, and/or Go, with the ability to rapidly learn new languages; * Experience with modern frameworks across the stack (FastAPI, Gin, Express, etc.); * Production experience with React, modern build tools, state management, responsive design, and accessibility standards; * Comprehensive testing experience (unit, integration, E2E, security) and performance optimization; * Scalable system design patterns, load balancing, and high-availability architectures; * Database design and optimization (both relational and NoSQL); * API development (REST, GraphQL, gRPC) and event-driven architectures; * Caching strategies and message queue systems (Redis, Kafka, RabbitMQ); * Cloud platforms (AWS, Azure, GCP) with containerisation (Docker, Kubernetes); * CI/CD pipelines and Infrastructure as Code (Terraform, CloudFormation); * Monitoring, observability, and performance optimisation tools; * You can keep a cool head when debugging production issues; * Use AI tools to augment your work, applying sound judgement to adopt emerging technologies where they genuinely add value and increase your impact as an engineer. YOU SHOULD APPLY IF YOU ARE: * Self-motivated, proactive and always looking for ways to improve and develop yourself; * A good communicator, both in writing and verbally. You’ll be able to explain technical ideas and concepts in business-friendly language. * Detail-oriented; * Possess strong problem-solving skills that balance innovation with pragmatic technology choices to solve business needs; * Used to working in a team-oriented, collaborative environment; * Analytical and problem-solving-oriented; * A genuine believer in diversity and fairness. Benefits you’ll receive: * Company Private Health care * Enhanced fully paid maternity and paternity leave for up to 6 months * 25 days annual holiday (excluding Public Holidays) * €2000 annual allowance for Training/Conferences * €300 annual allowance for additional hardware * Mental Health support: access to Oli app * Meditation/Sleep support: Headspace or Calm app subscription * Bonus (depending on Company performance and results) * Company laptop * Generous referral schemes Our typical Recruitment Process looks like this: * 1st Interview with someone from the Talent team (30/45 mins) * Technical Interview with our Senior Developers (1h30) Get a glimpse of what it's like working at YLD! 🤳 Check out our LinkedIn page We live and breathe our values, and know you will too: * Growing every day * Including everyone * Relationships built on honesty and ethics * Inspiring solutions * Winning together We’re an equal-opportunity employer and value diversity in all its forms. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, pregnancy or maternity, age, marital status, or disability. We also offer a remote-first working environment, with flexible working and work–life balance as standard for all employees.