Implementation & Advanced Services Lead

Baringa

ABOUT BARINGA  Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms. OUR CUSTOMER PRACTICE ARE LOOKING FOR AN EXPERIENCED SENIOR CONSULTANT OR MANAGER TO JOIN THE TEAM.  Our Customer team is hiring a motivated and talented individual, from Senior Consultants to Manager, to help our clients evolve how they serve their customers in a world increasingly shaped by AI. From rethinking the end-to-end customer journey through to embedding AI into day-to-day operations, we help clients turn ambition into something that actually works.  WHAT YOU WILL BE DOING You’ll work side-by-side with clients to identify and drive improves in how customer service operates - understanding demand, journeys and pain points, and identifying where AI can genuinely add value to improve customer outcomes and efficiency.  You’ll be designing and delivering real change - not just strategy on paper - getting into the detail of how contact centres run today, and what it takes to make improvement stick.  You will be particularly focused on:  * Reimagining customer service: improving how contact centres operate - from demand management and journeys through to channel mix, automation and service design * Applying AI in customer environments: identifying and shaping where AI can add value across voice and digital channels (e.g. IVR, chat, agent assist), with a clear view on what will drive real operational impact * Hands-on end-to-end delivery: working across the lifecycle from strategy through to design and implementation - shaping roadmaps, standing up pilots and supporting real-world delivery * Owning delivery: leading workstreams or small pods - setting direction, driving progress and being accountable for outcomes * Working as one team with clients: leading workshops and aligning stakeholders across Product, Tech and Operations to move delivery forward at pace * Supporting growth: contributing to proposals and helping shape new opportunities across customer and AI * Supporting others: coaching junior team members and acting as a go-to within your area    YOUR SKILLS AND EXPERIENCE    We’re looking for people with strong foundations in customer and contact centre transformation, who bring a clear, practical perspective on how AI can be applied to improve service.  * Strong grounding in customer contact operations: deep understanding of how contact centres run day-to-day across voice and digital channels (sales, service, complaints), including demand drivers, KPIs and operational challenges  * Applied understanding of AI in service environments: able to identify, shape and prioritise AI use cases (e.g. IVR automation, chatbots, agent assist), with a clear view on feasibility, value and operational impact  * Experience with customer and AI technologies: understanding of the platforms that enable modern contact centres and AI capabilities, with a practical view of what works in the real world  * Structured thinking and clear point of view: able to frame problems, form recommendations and communicate clearly to senior stakeholders  * Strong client delivery: comfortable building high-quality outputs (strategies, roadmaps, business cases) and working at pace in delivery environments  * Data-driven decision making: using data and insight to identify opportunities, prioritise effectively and guide decisions  * Building value cases and buy-in: able to articulate clear value and bring stakeholders with you to support change  * Drive and ownership: comfortable navigating ambiguity, structuring problems and taking responsibility for outcomes  * Collaboration and stakeholder management: confident working across Product, Technology and Operations, bridging technical and non-technical teams  * Curiosity for how AI is evolving: keeps up to date with the space and brings practical insight into client work    WHAT A CAREER AT BARINGA WILL GIVE YOU  PUTTING PEOPLE FIRST. BARINGA IS A PEOPLE FIRST COMPANY AND WELLBEING IS AT THE FOREFRONT OF OUR CULTURE. WE RECOGNISE THE IMPORTANCE OF WORK-LIFE BALANCE AND FLEXIBLE WORKING AND PROVIDE OUR STAFF AMAZING BENEFITS. SOME OF THESE BENEFITS INCLUDE:  * Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service.  * Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave.  * Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us.  * Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice.  * Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success.  DIVERSITY AND INCLUSION We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people.  AN AWARD-WINNING WORKPLACE You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we’ve achieved this.  USING BUSINESS AS A FORCE FOR GOOD.  We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve.  We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have. JOIN US All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further.   BARINGA PRIVACY NOTICES For UK & EU Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at privacy@baringa.com For the USA Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact privacy@baringa.com For Australia & Singapore Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at privacy@baringa.com

Airtable

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. As one of Airtable's Partner Solutions Architects, you will serve as a critical technical bridge between our partner ecosystem and Enterprise clients. You'll work at the intersection of our Professional Services, Partner, Product and Account teams to design and deliver scalable solutions that ensure strong customer outcomes across Partner-delivered engagements. This role combines deep Airtable technical expertise, advanced AI fluency, partner enablement, and customer-facing solution architecture to accelerate value through our partner network. You'll play a crucial role in shaping how we scale our global partner-led delivery model, creating repeatable design and building frameworks for partner success. WHAT YOU'LL DO Solution Architecture & Design * Collaborate with Engagement Managers, Partner Success Managers and partner teams to validate scope and design for complex solutions  * Advise customers and partners on data governance models, API architecture, security frameworks, and enterprise deployment best practices * Develop solution architecture designs, technical specifications, and implementation roadmaps that support Airtable’s partner ecosystem * Create compelling technical narratives and demonstrations that showcase the power of Airtable + Partner solutions Customer & Partner Collaboration * Act as the technical advisor on strategic partner-led engagements with Enterprise clients * Support partners as needed in conducting deep discovery sessions to understand clients' technical environments, business requirements, and integration needs * Partner with Professional Services to ensure consistency in best practices across all delivery teams * Provide ongoing technical guidance and troubleshooting support for Partners throughout the implementation lifecycle * Gather and synthesize partner and customer feedback to inform product roadmap, partnership strategy and partner enablement * Manage and mitigate technical escalations that arise within partner-delivered engagements AI & Innovation Leadership * Champion the integration of AI capabilities within partner solutions, including agentic driven workflows * Ensure partners leverage Airtable's AI features to build innovative use cases that demonstrate cutting-edge capabilities * Advise partners on AI/ML best practices, responsible AI implementation, and emerging technologies that enhance the Airtable platform * Stay current with developments in generative AI, machine learning, and automation technologies relevant to the low-code/no-code space * Create thought leadership content showcasing Partner built AI-powered solutions built on Airtable  Partner Enablement & Technical Leadership * Serve as the technical subject matter expert on Airtable's platform for services and systems integration partners * Design and deliver technical training programs, workshops, and certifications that enable partners to architect and implement Enterprise-grade Airtable solution * Create technical enablement content including reference architectures, implementation guides, and build best practice documentation * Create standardized QA models and lead technical audits and reviews of partner-delivered solutions to ensure quality, performance, and adherence to Airtable standards * Support Partner Success Managers in qualifying additional delivery partnerships that expand Airtable's capabilities and reach Program Development & Scale * Establish technical standards, templates, and frameworks that partners can leverage across multiple client engagements * Identify and surface trends, common patterns, and opportunities for productization based on partner and customer feedback * Collaborate with Product, Engineering, and GTM teams to influence platform capabilities that support partner success * Contribute to the growth and maturation of our Partner Solutions Architecture practice as we scale WHO YOU ARE * 5+ years of solution engineering, solutions architecture, or technical consulting experience supporting Enterprise SaaS platforms * 3+ years of proven experience designing and implementing complex Airtable deployments that span use cases * 1+ years of experience working with partner ecosystems or systems integrators * Must be Airtable Builder, Admin and AI certified * AI fluency: Demonstrated understanding of AI/ML concepts, experience with generative AI tools (LLMs, AI assistants), and ability to articulate how AI can enhance business workflows and data solutions * Strong understanding of business workflows and proficiency with process mapping and documentation tools (LucidChart, Visio, Miro, etc.) * Experience creating technical documentation, enablement materials, and training content for diverse audiences * Experience balancing partner needs, customer requirements, and business priorities * Comfortable influencing stakeholders (both internal and external) and managing competing demands * Experience as a collaborative team player who thrives working across cross-functional teams (Sales, Product, Engineering, Marketing, Partner Management) * Comfortable with ambiguity, enjoys building processes and programs from the ground up * Passionate about solving customer problems and delivering exceptional experiences   Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.  VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. Please see our Privacy Notice for details regarding Airtable’s collection and use of personal data relating to the application and recruitment process by clicking here. For applicants that live in or have a link to Australia, please see this Privacy Collection Statement for details regarding Airtable's collection and use of personal data relating to the application and recruitment process. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at hr@airtable.com. Learn more about avoiding job scams here.

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. ABOUT THE ROLE: As a Senior Enterprise Engagement Manager, you will drive customer success, value realization, and long-term growth across Parloa’s enterprise customers. You’ll guide organizations from implementation through adoption and expansion, ensuring they unlock the full potential of agentic AI in their customer experience. This is your opportunity to partner with leading enterprises on their AI and CX transformation, shaping how they scale intelligent automation while delivering measurable business impact. AREAS OF OWNERSHIP: * Customer Success & Value Realization: Own the end-to-end customer journey post-sale, ensuring successful adoption, measurable outcomes, and long-term value realization. * Strategic Advisory: Act as a trusted advisor to enterprise clients, building strong relationships and guiding stakeholders through AI-driven transformation. * Account Growth & Expansion: Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives. * Implementation Oversight: Lead and coordinate cross-functional teams to ensure smooth, on-time implementations and successful go-lives. * Value Communication: Translate product capabilities and data into clear business impact through success plans, reporting, and executive storytelling. * Stakeholder Management: Align technical and business stakeholders, ensuring clarity, momentum, and accountability across all phases of the customer lifecycle. WHO YOU ARE: * 4+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments * Proven ability to drive strategic value and support digital transformation in complex organizations * Track record of turning customer success into measurable business impact and growth opportunities * Strong project and stakeholder management skills, with a focus on execution and outcomes * Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences * Technical curiosity and interest in AI, automation, and customer experience * Native or bilingual in English OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser   WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.   We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.     ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.