Lead, Strategic Finance - Deals (International)

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity Elevate your career here at New Relic, where you'll make a significant impact as the Senior Revenue Operations Manager for our critical Strategic and Enterprise segments in EMEA. You will serve as a strategic business partner to both the Senior Director of Strategic Sales and the VP of Enterprise Sales, ensuring operational rigor, optimizing the rhythm of business, and enhancing sales productivity across a go-to-market team of around eighty strong spanning Europe, Middle East and Africa. This opportunity is perfect for those who possess natural leadership qualities and have the apt to deliver with minimal steer. You have the strength to excel in navigating complex sales environments and extracting high-level strategic insights. Collaboration, critical thinking, and a growth mindset will be essential as you architect tools, reporting, and governance to support scalable growth in the Strategic Enterprise space. Your curiosity and innovative approach will help provide sophisticated analyses and recommendations, contributing to the accelerated growth of our largest customers. This hybrid role offers flexibility, with an expectation to work from our local office 1-2 days a week as required, balancing teamwork and independence. What you'll do Strategic Business Partnering & Forecast Rigour: * Drive the weekly, monthly, and quarterly forecasting cadence specifically for the Strategic and Enterprise business units; ensure accuracy in predicting closure of complex, high-value deals. * Partner with Sales Leadership to conduct deep-dive pipeline analysis, identifying risks in opportunities, advising on deal health and providing cross-functional counsel. * Apply advanced statistical rigor to the weekly and quarterly forecasting cadence, moving beyond intuition to provide data-backed predictions for high-value Enterprise deals. * Conduct deep-dive analyses on forecast-to-actual variances to identify systemic risks and improve the overall predictability of the book of business. * Lead the preparation and execution of Quarterly Business Reviews (QBRs) for the sectors, presenting actionable insights to executive leadership. Enterprise Deal Strategy & Operational Excellence: * Act as a trusted advisor on large deal structures, collaborating with Legal, Finance, and Deal Desk to streamline non-standard approvals and complex contracting processes. * Analyze whitespace and penetration within Strategic & Enterprise accounts to support Account Executives in maximizing revenue potential. * Ensure effective governance and compliance within the Enterprise deal cycle while maintaining sales velocity. Data, Systems, and Advanced Analytics: * Standardize and optimize CRM processes specifically for Enterprise selling motions (e.g., multi-stakeholder mapping, complex buying centers). * Provide ad-hoc, high-level reporting for insights and recommendations on trends, consumption, churn risk, and expansion opportunities. * Track and communicate key performance indicators, as well as critical leading indicators, ensuring their mathematical integrity. * Architect and maintain complex financial and operational models that track consumption trends, churn risk, and expansion opportunities across the EMEA region. Sales Enablement & Process Architecture: * Drive and influence process improvements to systems and workflows to suit the specific needs of long-cycle Enterprise sales. * Propose enhancements for better user experiences and efficiency for Sales Executives and Account Managers. * Support initiatives for application enhancement and process automation to reduce administrative burden on high-performing sales teams. * Collaborate with Enablement teams to ensure the field is proficient across the sales process, playbooks and tools required to excel in their roles. Fiscal Year Planning & Territory Design: * Lead the coordination of sales plans and segmentation for the Strategic & Enterprise business, designing equitable territories and quotas. * Advise on international commission splits and rules relevant to multi-regional Strategic accounts. * Maintain mid-year cycles to ensure optimal coverage across the segments and territories. This role requires * Extensive Operations Experience: Deep background in sales or revenue operations, specifically supporting Enterprise or Strategic customer segments in the technology sector. * Scale & Complexity: Proven experience managing a complex book of business in excess of $200M+ in revenue. * Strategic Data Storytelling: Advanced numerical literacy with the proven ability to influence Executive Sales Leaders (Strategic Account Directors and VPs) by translating complex data sets into a clear strategic narrative. * Quantitative & Statistical Rigor: Demonstrated expertise in applying advanced statistical models to forecasting cadence, moving beyond intuition to provide data-backed predictive accuracy for high-value Enterprise deals. * Analytical Execution & Integrity: A meticulous approach to maintaining the mathematical integrity of KPIs and architecting complex financial/operational models that track consumption trends and churn. * SaaS & Consumption Acumen: Deep familiarity with Consumption and SaaS go-to-market models, particularly "LAER" strategies, and the mathematical drivers behind them (e.g., NRR, CAC, and LTV). * Strategic Fiscal Planning: Hands-on experience in the mathematical architecture of territory design, equitable quota setting, and complex international commission splits. * Technical Proficiency: High proficiency in leading GTM Tech Stack tooling, including Salesforce and Tableau, with the ability to navigate the full lead-to-cash journey. * Cross-Functional Influence: Demonstrated skill in complex analysis and influencing cross-functional teams such as Finance, Legal, and Deal Desk to streamline high-stakes account management. Bonus points if you have * Hold a professional certification such as a CFA (Chartered Financial Analyst), CPA, or a degree in a quantitative field (Economics, Statistics, Finance, or Engineering). * Proficiency of financial modeling, including the ability to build automated, dynamic models with complex logic (VBA, Macros, or advanced Google Apps Script). * Experience with advanced Revenue Operations frameworks (e.g., Salesforce Certified Advanced Administrator, or Tableau Desktop Specialist). * Direct experience in a high-growth, consumption-driven or usage-based business model (e.g., Snowflake, Datadog, AWS). * Deep understanding of the Observability or Monitoring landscape and the specific commercial metrics that drive the sector. * Prior experience in formal people management or as a project lead for global GTM transformation initiatives. * Proficiency in a second European language, specifically German, French, or Spanish, to support the wider EMEA region. #LI-JJ2   Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.  If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.  Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

ABOUT US Every company that scales lives or dies by its procurement function. It manages the vendor relationships that keep operations running, the financial guardrails that prevent overspend, and the supply chain resilience that determines whether a company survives a crisis or folds under one. And yet, the people doing this work spend 80% of their time in spreadsheets. Not because they lack ambition, because the tools haven't changed in 25 years. Pivot is building the AI operating system for procurement: enterprise-grade infrastructure that hands the manual grind to AI agents so procurement teams can do what they were actually hired to do, shape the strategic future of their companies. Our platform combines intake, approvals, vendor management, invoice matching, and ERP integrations in a single AI-native platform. We've lived this frustration firsthand. We built Pivot because we couldn't find what we needed, and because we believe procurement shouldn't be the last function to enter the AI era. It should be the first. The adventure started mid-2023 with three founders, former C-levels from fintech unicorns (Qonto and Swile) and highly experienced engineers from top-notch tech companies. We’ve since raised $40M in a Series B round, totaling our funding to $70M, coming from tier-1 investors. We’ve built a team of 70, are operating across 25+ countries, and are trusted by enterprise leaders like DoorDash, Lemonade, Wolt, and Flix We're looking for smart, execution-driven people who care about building something exceptional. YOUR ROLE Join us as a Customer Operations Manager and lead the delivery of Pivot’ implementation for Enterprise customers. You will combine structured problem-solving, stakeholder management, and AI-enabled delivery to accelerate time-to-value. KEY RESPONSIBILITIES * Pre-sales engagement * Partner with the Sales team during the pre-sales phase on implementation scope and timeline questions, helping shape realistic delivery commitments before deals close * Post-sales engagement: * Tailored client set-up: capture new Enterprise client needs and data to design bespoke configurations, ensuring our solution meets the complex requirements of clients with 5,000+ employees * Own end-to-end delivery of Pivot’s implementation * Configure Pivot platform based on clients context and setup all the required integrations (e.g., HRIS, ERP) - with support from the tech team * Structure complex business problems into tailored and scalable solutions * Lead executive workshops (Procurement and Finance Directors) * Coordinate cross-functional teams (Tech, Product, CSM) on integrations and custom workflows * Conduct onboarding sessions and comprehensive training for users, making their transition to our platform as smooth as possible * Product collaboration: * Act as the voice of our customers within the company, leveraging insights to steer the development of new features and product improvements * Process building and documentation: * Innovate and refine scalable operations processes and documentation that grow with our client base, maintaining efficiency and quality YOUR MINDSET * A relentless doer who prioritises customer success above all * A solver who sees every challenge as an opportunity * A relationship builder who values strong connections with customers * A growth-minded individual eager to scale with a dynamic company * A team player keen on collaborating closely with product and engineering to shape our future REQUIREMENTS * You have a Master’s Degree in Business or Engineering * You have 6/8 years of experience in project management within a scale-up or consulting firm * You have experience in deploying SaaS solutions for Enterprise clients (5,000+ employees) with complex, tailored configurations * You have excellent communication & presentation skills and strong client-facing & project management skills * You are proactive, able to prioritise, and willing to thrive in our rapidly growing startup environment and contribute energetically to our collective success * You have a strong passion for ensuring customer success, with a keen focus on quickly delivering and maintaining exceptional standards * You pay close attention to details, an excellent listener, and a valuable team member * You build trusted relationships with a deep sense of empathy and dedication * You are able to adapt to a rapidly changing product and respond strategically to customer needs * You are a native English speaker * Nice to have: familiarity with AI tools and no-code platforms (e.g., N8N) WHAT YOU WILL GET (LONDON) * A competitive salary package plus equity (ESOP) * Pension plan * Private medical insurance * 25 days of annual leave + 8 public holidays * Enhanced sick leave * 2 days of remote work per week * The richness of a multicultural and international team (more than 15 nationalities). * A unique chance to grow with a fast-scaling innovator