Lead Supplier API Account Manager (Viator)

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and

experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich

content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories.

The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor,

Viator, and TheFork.

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel

is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the

niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry-leading

flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel

experiences you’ll remember

Viator is seeking a Lead Supplier API Account Manager who has a strong understanding of API integration technology and can manage

the technical onboarding of new supplier integration accounts for the purpose of electronic communications between Viator and

supplier reservation systems.

The ideal candidate will have thorough knowledge of how APIs operate and will be able to communicate effectively with tour

operators and other system providers.

Reporting to the Associate Director, Supplier Connectivity, this role manages technical implementation across simultaneous

connectivity projects for a portfolio of high-value accounts. The successful candidate will resolve complex integration issues

effectively while working closely with team members and collaborating with senior stakeholders across product, engineering,

customer service, and the wider supply business unit.

A strong knowledge of API technologies including web service communication protocols SOAP and REST along with integration

technologies such as XML, JSON, are fundamental to this role.  The successful applicant will be a great communicator who will

manage the end-to-end process of collecting requirements, configuration details, expansion plans through to testing and monitoring

the successful operations of the supplier connectivity platform.  This role will be part of an existing team for a high profile

product.

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual

bonuses

• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration

across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.

• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

• Liaise with systems and suppliers to collect API specs, review specifications and recommend integration approaches to the

product and engineering teams.

• Understand and communicate the Viator API specifications to all internal and external stakeholders and assist with any

technical questions.

• Lead end-to-end API integration testing for new partners, while proactively contributing to the design and optimization of

internal testing and monitoring tools.

• 5+ years IT support, operations or account management preferably with web services or similar B2B technical environment

exposure.

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their

collective behaviors and insights are what drives us.

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business.

Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish

what can be done today, knowing tomorrow will bring fresh challenges.

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate

relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a

clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort,

our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the

application or the recruiting process, please make sure to reach out to your individual recruiter or our team at

AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the

answers!