Partner Program Manager

Bounce

💙 ABOUT BOUNCE… Bounce is building cloud storage for the physical world, starting with the largest global luggage storage network in existence. Bounce’s marketplace connects travelers with 33,000+ small business locations worldwide for hyper-local short-term baggage storage. With more locations globally than Burger King, and more locations in New York City than Starbucks, Bounce has served Millions of users, stored 10M+ bags, and paid over $10M to small business partners. To achieve this, Bounce is a fast-paced and scrappy team. We believe that experimentation fuels innovation, so we move quickly, testing new ideas and adapting in real time. If you’re ready to make an impact in a high-energy, close-knit, and collaborative environment, Bounce is the place where you can move fast, think big, and shape the future of travel. Join us as we make the world a lighter, more accessible place! Bounce has been named the Inc5000’s fastest-growing travel company in the USA in 2024 and is proudly backed by leading Silicon Valley investors, including Andreessen Horowitz, General Catalyst, and Sapphire. ABOUT THE ROLE… We are looking for a Partner Program Manager to join our global Partnerships team, reporting to the Global Head of Partnerships. The Partnerships team owns supply enterprise partnerships, demand partnerships, and new-vertical partnerships across both sides of the marketplace. This work is global and among the highest-impact levers on the business. Bounce’s marketplace runs on two kinds of partnerships: supply partners (the hotel groups, retailers, transit hubs, and venue networks that host our products) and demand partners (the OTAs, loyalty programmes, travel platforms, and affiliates that bring travelers to us). This role spans both sides and Bounce’s full product portfolio, which is expanding beyond our core Luggage Storage business into Luggage Delivery and Shipping, both likely to fall under this role’s scope. It is a strategic, expansion-focused role: rather than opening net-new, you deepen and grow our existing enterprise and strategic accounts. You find the highest-impact ways to expand each relationship, whether by building API integrations or by optimizing conversion, visibility, and GMV, and you run each partnership like a program with a plan, an owner, and a deadline, coordinating internal and external teams toward a common goal. This is a senior role with high autonomy. You are expected to understand the business impact behind each partnership and make independent calls on where to spend your time. A core part of the role is designing, building and operating the tooling and CRM that let us serve long-tail partners at scale through automation, while you personally drive retention and expansion for strategic accounts. WHERE YOU COME IN… PROGRAM MANAGEMENT (POST-SIGNATURE OWNERSHIP) * Own the full existing partnerships lifecycle, performing relationship, across supply, demand, and new-vertical partnerships. * Run each partnership as a program: define the plan, milestones, owners, and timeline, and drive delivery from kickoff to go-live and beyond. * Coordinate internal teams (Engineering, Product, Marketing, Ops, Legal, Finance) and external partner teams toward a shared, well-defined goal. * Scope and drive integrations and launches, remove blockers, manage risk, and keep every stakeholder aligned with no surprises. RETENTION & EXPANSION * Own retention and expansion strategy and execution for both strategic and long-tail accounts across both sides of the marketplace. * Run structured business reviews with strategic partners to monitor SLA and performance, surface issues early, and unlock growth. * Identify expansion opportunities (new geos, new products, new commercial structures) and drive them from idea to signed extension. * Define and track the KPIs that signal partnership health, and intervene before churn risk becomes churn. TOOLING, CRM & LONG-TAIL AUTOMATION * Be the expert who selects, establishes, and operates the tooling and CRM that enable automated, scalable management of long-tail partners. * Design workflows and automations that deliver a high-quality partner experience without one-to-one manual effort for every account. * Segment the partner base and build the systems, playbooks, and lifecycle programs that keep long-tail partners engaged, retained, and growing. * Continuously improve the operating model with data, and feed learnings back to Product and Engineering to improve the partner experience. CROSS-FUNCTIONAL COORDINATION & BUSINESS IMPACT * Act as the connective tissue between the Partnerships team and the rest of Bounce, translating partner needs into internal action. * Prioritize your work by business impact, balancing hands-on strategic accounts with scaled programs for the long tail. * Report on portfolio health, retention, and expansion to the Global Head of Partnerships and the wider business. YOUR PROFILE… * 8+ years in partnerships, partner/program management, partner success, or commercial operations, including senior ownership of the post-signature lifecycle. * Background in travel, consumer tech, marketplaces, mobility, hospitality, or platform businesses strongly preferred. * Proven track record of managing partnerships as programs and driving measurable retention and expansion across a portfolio. * Comfortable across both sides of the marketplace and all partnership types (supply, demand, new vertical); this is not a single-track role. * Expert at establishing and operating CRM and partner tooling, and at designing automation that scales management of long-tail accounts. * Expert in use and manipulation of AI tools. * Strong program and project management skills: you scope, plan, own, and ship, and keep internal and external teams aligned toward a common goal. * Commercially fluent: you understand unit economics and the business impact of each partnership and can hold a margin conversation. * Highly autonomous self-starter who sets priorities, manages ambiguity, and thrives in a fast-paced startup environment. * Excellent communication and stakeholder management across seniority levels, internally and externally. * Business-level fluency in English; an additional European or Asian language is a strong plus. * Open to travel for partner meetings across Europe, North America, and APAC.

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Partner Program Manager. About the job This position is needed to drive an exceptional experience for our Systems Integrators (SIs), Independent Software Vendors (ISVs), Resell, and Technology partners. This role focuses on optimizing partner onboarding, managing partner communications, supporting our partner tech stack and key vendor relationships, and executing strategic initiatives that enhance the partner journey. If you have experience in partner management, program development, and communication strategy, this role offers an exciting opportunity to make a significant impact in our partner ecosystem. Responsibilities In this role, you’ll: * Lead partner onboarding processes, optimize support workflows, and manage support ticket escalations to deliver a seamless partner experience. * Serve as the primary point of contact for partner and internal inquiries related to Twilio’s partner programs. * Collaborate with marketing to drive engagement through partner events and certifications. * Maintain and regularly update partner program documentation to ensure accuracy and alignment with Twilio’s latest offerings. * Collaborate with cross-functional teams to improve program guides and enablement materials, providing clear and accessible resources for partner success. * Develop and manage partner communications, including monthly newsletters, quarterly product webinars, and feedback surveys, to foster continuous, high-touch engagement across all partner segments. * Contribute to strategic projects aimed at enhancing the partner experience and overall program impact. * Identify areas for operational improvement and assist in implementing process enhancements to streamline workflows and boost program efficiency. * Develop and execute project plans for partner program initiatives, working closely with Product, Marketing, Sales, and Customer Success teams. * Track project progress, facilitate stakeholder updates, and ensure timely delivery of key milestones to support a coordinated approach to program success. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * Bachelor’s degree in Business, Marketing, Communications, or a related field; relevant experience may be considered. * 5-8 years of experience in project or program management, customer success, or a similar role focused on partner engagement and program operations. * Strong project management skills, with the ability to develop and execute project plans, track milestones, and work cross-functionally. * Excellent communication skills for delivering complex information clearly across various partner communications, including newsletters, webinars, and surveys. * Experience with documentation management and content creation for program guides and enablement resources. * Demonstrated ability to drive process improvements and contribute to strategic initiatives within partner or program environments.  Desired: * MBA is a plus  * Experience in SaaS or cloud-based technology environments. * Demonstrated understanding of partner programs and partner experience best practices. * Hands-on experience with partner or CRM technology stacks, specifically with tools like Impartner, MindTickle, Crossbeam and Salesforce (SFDC). * Proven expertise in partner onboarding, support management, and developing partner-focused workflows. * Familiarity with partner ecosystems, particularly working with Systems Integrators (SIs), ISVs, Resell, and Technology partners. * Experience in managing partner communications, tracking partner support tickets, and executing partner events. Location 1. This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960.00 - $146,200.00. * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760.00 - $154,700.00.  * Based in the San Francisco Bay area, California: $137,520.00 - $171,900.00. * This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until July 24, 2026, but may change based on business needs.  Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Sonar

Who is Sonar? Sonar is driving the future of agent-centric software development. As the leader in AI code verification and governance, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable. Integrating seamlessly with Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin, we help over 75% of the Fortune 100 build trusted, reliable, compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code. We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC). Industry giants like Nvidia, ServiceNow,Booking.com, Goldman Sachs, AstraZeneca, and Ford Motor Company count on us to provide independent, explainable, consistent review and governance of their AI-generated code via products like: SonarQube: The world’s leading AI code review and verification platform. SonarQube Foundation Agent: Currently topping the leaderboards for agentic software repair. SonarSweep & Sonar Context Augmentation: Providing the enterprise-grade context and constraints agents need to be truly effective. Our team operates across global hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C. We move with a mindset we call CODE: Committed to our customers and community. Obsessed with quality. Deliberate in our decisions. Effective as one team. With over $400M in revenue and profitable, fast-paced growth, we are building the backbone of the AI software revolution. If you’re hungry to have an impact, want to build at a fast pace, and ready to work at the forefront of AI, we want to hear from you.   Role Overview   As our Partner Program Manager, you will be the architect and operator of the ecosystem that scales our reach. We need someone who understands the partner journey and can build a value-based program that rewards technical excellence, brand awareness, community contribution, and services depth as much as it rewards revenue.   You will design the incentives, manage the infrastructure (PRM), and ensure our partners ranging from boutique DevSecOps VAR’s to Global SIs and Distribution have a frictionless experience.