People Ops, Associate/Senior Associate (Expression of Interest)

Duffel

Travel Operations & Training Specialist 📍 London (Hybrid – 2 days in Shoreditch) ⏰ Must be able to work UK business hours (with some flexibility on shifts) Make travel effortless with us. Travel should be exciting, not stressful. Yet over 4 billion passengers every year rely on tech that hasn’t kept up. At Duffel, we’re rebuilding the systems that power travel — simplifying workflows and building tools that make the future of travel effortless. Backed by Benchmark, Blossom, Index Ventures, and Kima Ventures, we’re growing fast — and we’re looking for people who want to make a real impact. About the role The Travel Ops team is at the heart of keeping bookings smooth. From voluntary passenger changes to airline-initiated updates, we make sure travellers get great service. You’ll train, coach, and support the team while helping to improve processes and workflows, building a Travel Operations function that scales as we grow. What you’ll be doing • Deliver in-person and virtual training sessions: onboarding, upskilling, refresher courses • Turn policies, workflows, system updates, and supplier info into clear, engaging training content • Communicate performance expectations to leadership and agents • Develop, maintain, and improve training materials for all Travel Ops processes • Support daily queue work as needed • Help hire and onboard new agents • Iterate operational processes based on data, metrics, and feedback What we’re looking for • 3+ years in airline or travel agency ticketing (exchanges, refunds, reissues, EMDs, name corrections, etc.) • Proficiency in at least one GDS (Sabre, Amadeus, or Travelport); NDC knowledge is a plus • 2+ years designing engaging training content: presentations, job aids, knowledge base materials • 2+ years facilitating training (in-person and virtual) • Strong operational process experience and ability to iterate using data • Excellent cross-cultural communication skills • Self-starter with strong prioritisation, proactivity, and ability to meet deadlines independently • Adaptable, customer-first mindset; comfortable in a fast-changing environment • Willingness to travel domestically and internationally Bonus points if you have Experience leveraging AI or automation to improve workflows Previous work in customer support or operations teams Everyone who joins Duffel owns a share of the company. Your work matters, and your voice will be heard. We’re an equal opportunities employer — we hire for skill and potential, not background. If you can solve problems, build amazing things, and care about making travel better, we want you here.

Duffel

The candidate must be able to work UK business hours, with some flexibility on shift patterns. We are making travel effortless. Join us. Whether it’s to visit the people closest to us, starting an exciting adventure, or a career-defining business trip, travel is an essential part of our lives. Yet we've all experienced the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller. That’s why we’ve started to rebuild the infrastructure that underpins the travel industry. We’re on a mission to unravel travel — simplifying systems and building the tools that will make the future of travel effortless. We were part of Y Combinator S18's cohort and we are backed by Benchmark, Blossom, Index Ventures and Kima Ventures. A fantastic set of investors that has helped build some of the world's largest companies. Something to consider when reading this job advert We know people engage with job adverts differently. Some will view it as a checklist that needs to be at 100% before applying; others will see 60% as good enough. If you think you have what it takes but don't necessarily meet all the requirements on the job description, please still get in touch. We'd love to have a chat, learn more about you and see if it could be a great fit. Travel Operations at Duffel The Travel Ops team is there to handle all types of queries related to bookings - whether that's voluntary changes requested by the passenger or involuntary changes initiated from the airline's side. We work with our customers to make sure that their travellers receive great customer service. This role is more than a typical customer support job.  You may have experience of one or more of the following roles: Travel Advisor, Travel Agent, Travel Consultant, Travel Sales Consultant, Ticketing Agent, Travel Counsellor.

32Co

01Health is at an inflection point. The platform is built, revenue is accelerating, and we are moving from a single-specialty company to a multi-vertical specialist healthcare platform - with AI as embedded clinical infrastructure. Our vision is to help all clinicians deliver the latest innovations in healthcare, improving the standard of care for millions of people.  Backed by the investors behind Revolut, CityMapper, and Depop - we're scaling fast across the UK and beyond, and are looking for exceptional people to join us on our mission.  What is happening at 01Health right now: Balderton-backed Series A company 90% of UK patients can reach an 01Health–affiliated clinic within 30 minutes All growth has been inbound, ~50% word of mouth 4.98★ customer rating from the dentists who use us Aerox (sleep) ready for national rollout to top-performing 01 Partners, with a 300+ clinic waitlist US expansion live  New verticals being tested and prototyped We are not searching for product–market fit anymore. We are ready to dominate the market, and to do it across multiple medical specialties, transforming lives in the process. The Role: We're hiring for one of the most critical and exciting roles at 01Health.   As Head of Operations, you will report directly to the COO and own day-to-day operations, leading a team of 50+ people across clinical, support, treatment planning, supply chain, fulfilment, and specialist teams. You’ll play a crucial part in enabling our geographical (US) and product (Sleep) expansion. How we deliver the next 10x growth has AI at its core. Working with our COO and leadership team, your job is to take those plans and translate them into crisp, well-run execution on the ground - and to be the feedback loop back up: surfacing problems early, spotting where reality is diverging from the plan, and channelling ideas and intel from team leads back into leadership decisions. Operations is already performing strongly. We’re not hiring someone just to keep the lights on; we’re also looking for someone to play a key part in redesigning and scaling how operations works. What you'll do: Own and run day-to-day operations across our Orthodontic and Sleep products (UK and US), with full accountability for our high quality bar, performance, and output against agreed targets. Execute against the operations roadmap set by leadership. Break it down into clear workstreams, sequence the work, drive it through to completion, and report progress crisply. Manage and develop team leads across functions. Set clear expectations, hold a high bar on performance, and run a tight operating cadence (1:1s, weekly reviews, monthly business reviews). Hit SLAs and performance targets consistently. Track the numbers, understand why they are what they are, and act fast when they slip. Identify and unblock bottlenecks. Spot where work is getting stuck, get to the root cause, and fix it - whether that's a process change, a tooling tweak, or a difficult conversation. Treat operations as a product. Design, build, and continuously improve internal tools, workflows and systems. Drive adoption and impact of AI and automation across your teams. The COO and leadership team sets the AI build agenda; you make sure the tools land, get used, and translate into measurable change in how operations actually runs. Run capacity planning, forecasting, and resourcing across your three areas, partnering with leadership on hiring and headcount. Lead operational readiness for new markets and products, executing the rollout plan and surfacing what needs to change as you go. Manage day-to-day supplier and partner relationships across our manufacturers and product lines, with clear ownership of lead times, quality, and fulfilment reliability. What success looks like: Operations runs smoothly day-to-day without needing COO involvement in execution. SLAs and performance targets are consistently met across the three areas as volume scales. AI and automation tools the team is building are actually adopted, used well, and driving measurable improvement in throughput and quality. Team leads have a clear, supportive manager who holds them to a high standard - and they're getting better at their jobs because of it. Leadership has full, accurate visibility into what's happening on the ground: nothing is festering quietly, surprises are rare, problems are caught early. Roadmap items land on time, in scope, and with the team leads bought in. You're seen as the trusted operator the COO can hand a problem or a plan to and trust will get done well. You'll thrive in this role if… You have 5-8 years of experience, for example combining top-tier consulting or finance experience with at least one operations role in a high-growth environment. You are obsessive about execution and detail. You take pride in things being done well, on time, and to a high standard - not just done. You are hard-working and high-output. You don't need to be told twice, you don't drop balls, and you bring real energy and pace to the work. You're a natural project manager. You can take a messy goal, break it into a clear plan, run it, and report on it crisply. You're great with people. You can manage and develop team leads, hold a firm line on standards, and have hard conversations when needed. You're an excellent communicator - clear, concise, structured - and just as comfortable writing a sharp update to the leadership team as you are sitting next to a team lead unpicking a workflow. You operate well with ambiguity but you bring structure to it: you turn vague briefs into clear plans rather than waiting for clarity. You are AI-fluent and genuinely excited to drive AI adoption across your teams. You don't need to be the one building the tools, but you need to be a power user, a strong advocate, and the person who makes sure they actually land in the real workflow. You are commercially minded. You understand why operational metrics matter to the broader business and you make trade-offs accordingly. Why this role: You'll be the senior operations executor at a fast-scaling company, reporting directly to the COO with a clear seat at the table. You'll own day-to-day operations across three exciting frontiers from day one: our core business, our growing US operation, and our new Sleep product line. Few mid-level ops roles offer that kind of breadth and frontier exposure. You'll have a clear scope and a clear mandate: take strategy from leadership and turn it into excellent execution. No fuzzy lines. You'll work side-by-side with leadership and have real exposure to how a high-growth company is run from the top. AI is reshaping operations and you'll be on the front foot, driving adoption of tools and ways of working that will define how operations is run for the next decade. Clear path to grow as the company grows - whether that's deepening into Director-level ownership, scaling into new markets, or moving sideways into other parts of the business. Compensation is benchmarked to senior mid-level operator roles in the London market, with meaningful equity.