Quality Assurance & Release Engineer, Retail

Triple Point

Since 2004, we’ve been bringing investment ideas to life and connecting capital with the right people and opportunities. Today, we manage more than £2.5 billion for a broad range of investors across five key investment strategies: Private Credit, Social Housing, Clean Heat, Energy and Venture. These strategies underpin the innovative range of investments we offer to both private (retail) and institutional clients.  There are 230+ employees at Triple Point, all committed to leaving the world demonstrably better than we found it. That’s why we’re a certified B Corp, signed up to the Principles for Responsible Investment, and were named a Sunday Times 'Best Place to Work  2025 & 2026'. If this sounds like an environment where you would flourish, then read on… The Function  The Digital and Technology team designs, builds and maintains the systems that power Triple Point. The function enables seamless connectivity, security and innovation across the organisation, creating tools and platforms that help colleagues and partners work smarter and deliver excellent outcomes.  The Team  This role sits within Technical Operations & Cyber, within the wider Digital and Technology function. The role works closely with colleagues across D&T, our MSP, our SOC and stakeholders across the business. The team is responsible for keeping our technology secure, reliable and high performing while improving delivery pace through automation, cloud engineering and emerging technology.  The Role  We are seeking a Senior DevOps Engineer to lead hands-on DevOps and platform engineering across Triple Point’s Microsoft cloud and AI delivery landscape.  You will design, build and operate secure deployment pipelines, automation, monitoring and infrastructure-as-code patterns that enable cloud and AI workloads to move safely and at pace. As our use of Claude Code, AI agents and automation grows, this role will provide the engineering foundations to run these capabilities reliably, securely and with clear governance.  Working closely with the Head of Technical Operations & Cyber and our Senior Cyber Engineer, you will help enable pragmatic, risk-aware decisions on cloud and AI tooling, ensuring a balance between delivery pace and security, governance and operational sustainability.  This is a delivery-focused role owning engineering work end-to-end, from discovery and design through to implementation, documentation and transition into BAU. You will help remove delivery bottlenecks, strengthen platform maturity and make practical recommendations that balance pace, reliability, security and usability.  Key Responsibilities  DevOps, Cloud Platform & CI/CD Engineering  * Design, build, maintain and improve CI/CD pipelines for cloud, integration, automation and AI workloads.  * Create reusable infrastructure-as-code patterns, templates and standards for secure, consistent cloud deployments.  * Improve release management, environment management and deployment controls across development, test and production environments.  * Support source control, branching, build, test and deployment practices that help teams deliver safely and efficiently.  * Build practical engineering standards for service principals, managed identities, secrets, configuration, certificates and environment separation.    Automation, AI Enablement & Developer Experience  * Enable safe, reliable deployment and operation of Claude Code, AI agents and similar AI-assisted development tooling.  * Automate repeatable operational, deployment and monitoring tasks to reduce manual effort and improve consistency.  * Develop self-service patterns, reusable scripts and documentation that make it easier for colleagues to adopt approved engineering practices.  * Work with current and future AI Team colleagues to lay the technical foundations for agent automation and cloud-based AI delivery.  * Identify opportunities to simplify tooling, reduce friction and improve the developer and stakeholder experience.    Reliability, Monitoring & Operational Readiness  * Design and improve monitoring, logging, alerting and reporting across pipelines, platforms and cloud workloads.  * Create runbooks, deployment checklists and operational handover materials that support effective BAU ownership.  * Support incident response, root-cause analysis and continuous improvement for deployment or platform reliability issues.  * Improve resilience, recovery and performance practices for key services and automation workloads.  * Use data from monitoring and service performance to recommend improvements and prioritise platform work.    Security, Governance & Documentation  * Embed security-by-design into DevOps practices, including least privilege, secure configuration, secrets management and change control.  * Work closely with Technical Operations & Cyber, the SOC and MSP partners to ensure cloud and AI tooling is operated securely.  * Maintain clear documentation of pipeline designs, infrastructure standards, access models, monitoring arrangements and operational guardrails.  * Support audits, assurance activity and evidence gathering where DevOps, cloud or platform controls are in scope.  * Balance security, usability and delivery pace when assessing risks, trade-offs and recommendations.    Collaboration, Planning & Continuous Improvement  * Plan and prioritise DevOps improvements based on impact, value, risk and delivery needs.  * Translate technical complexity into clear recommendations for technical and non-technical stakeholders.  * Partner constructively across Digital and Technology, internal stakeholders and external technology partners.  * Challenge current ways of working where needed and recommend pragmatic improvements with clear rationale.  * Share knowledge generously and help raise DevOps capability across the function and organisation.    Knowledge & Experience  Essential  * Significant hands-on experience in DevOps, platform engineering, cloud engineering or a closely related engineering role.  * Strong experience designing and maintaining CI/CD pipelines using tools such as Azure DevOps, GitHub Actions, GitLab CI or equivalent.  * Good working knowledge of Microsoft Azure and Microsoft cloud services, including deployment, access, monitoring and governance considerations.  * Experience with infrastructure-as-code and automation tools such as Terraform, Bicep, ARM templates, PowerShell or equivalent.  * Proficiency in Python for scripting, automation and tooling able to write, read and maintain production-quality scripts, not just adapt examples.  * Working knowledge of core Azure networking concepts, including VNets, NSGs, DNS, private endpoints and load balancers, with practical experience applying these in cloud and containerised workloads.  * Strong understanding of Git, source control workflows, release management, environment management and secure software delivery practices.  * Experience implementing monitoring, logging and alerting for cloud platforms, pipelines or application workloads.  * Strong grounding in cloud security principles, including identity and access, least privilege, secrets management, network security and secure configuration.  * Awareness of cloud cost management principles, including resource tagging standards, right-sizing, and governance for spend able to recommend efficient, cost-conscious approaches rather than just functional ones.  * Ability to translate technical requirements and risk considerations into pragmatic, well-documented engineering solutions.  * Comfortable working with the Head of Technical Operations & Cyber to make pragmatic, risk-aware decisions that balance delivery pace with security and governance requirements.  * Excellent communication skills, with the ability to work effectively with technical teams, senior stakeholders and external partners.  * A self-starter mindset, with strong planning, problem-solving and ownership of delivery outcomes.    Desirable  AI & Automation  * Experience deploying, governing or operating AI-assisted development tools, agent automation or cloud-based AI workloads.  Microsoft Platform  * Experience working with Microsoft 365, Entra ID, Intune, Sentinel, Azure Monitor, Log Analytics or similar Microsoft tooling.  * Relevant certifications such as AZ-400, AZ-104, AZ-305, AZ-500, Terraform Associate, GitHub certifications or equivalent hands-on experience.  Containers & Orchestration  * Experience with containers and orchestration technologies such as Docker, Kubernetes or Azure Container Apps.  Broader Platform & Integrations  * Experience supporting Salesforce, data platform, integration or business automation workloads.  Regulated Environments  * Experience working in a regulated services environment, ideally FCA-regulated.  Why Join us?  This is a key role at the point where DevOps, cloud automation and AI capability are becoming central to how Triple Point delivers technology safely and effectively.  * You’ll join a talented, collaborative team in a connected environment where ideas and initiative are valued.  * Be part of a growing and innovative team.  * We offer a competitive salary, a comprehensive benefits package, and genuine opportunities for growth and progression.  * Opportunities for professional development and career progression.  At Triple Point, high performance means living our values every day:  * Stay Curious.  * Be Generous.  * Take Thoughtful Action.  * Pull Together.  * Own It.  In line with our values Stay Curious and Take Thoughtful Action every employee has access to AI tools.  We see technology as a co-pilot, helping us improve efficiency and insight while keeping decisions grounded in thoughtful human judgement.  Triple Point offers a wealth of benefits including a contributory pension, hybrid/flexible working and ongoing learning and development opportunities. Check out our comprehensive list of benefits HERE.  Apply today for further information! Triple Point is dedicated to providing fair and equal opportunities for all individuals, including both current and potential employees. Discrimination of any kind based on factors such as age, disability, gender, sexual orientation, pregnancy, race, ethnicity, religion, gender identity, or marital status is not tolerated by the company. Our aim is to create a welcoming and diverse work environment where people from all walks of life feel valued and supported. We actively encourage individuals from various backgrounds to apply for job vacancies and become part of our team.  STRICTLY NO AGENCIES

Triple Point

Since 2004, we’ve been bringing investment ideas to life and connecting capital with the right people and opportunities. Today, we manage more than £2.5 billion for a broad range of investors across five key investment strategies: Private Credit, Social Housing, Clean Heat, Energy and Venture. These strategies underpin the innovative range of investments we offer to both private (retail) and institutional clients.  There are 230+ employees at Triple Point, all committed to leaving the world demonstrably better than we found it. That’s why we’re a certified B Corp, signed up to the Principles for Responsible Investment, and were named a Sunday Times 'Best Place to Work  2025 & 2026'. If this sounds like an environment where you would flourish, then read on… The Function & Team The Digital and Technology team's purpose is to provide cutting-edge digital solutions that are safe and reliable whilst improving efficiency and reducing potential risks for everyone at Triple Point. The Digital Transformation team looks after our core systems, the integration between them, and all aspects of data, from the data warehouse to reporting that provides clear insight into trends. It automates manual business processes, adopts emerging technology such as Gen/Adaptive AI, and uses Microsoft 365 tooling to make TP and our TP'ers more efficient. It also manages our outsourced Salesforce developers and quality assurance specialists to ensure delivery quality and pace. The role As our Salesforce Administrator & Service Desk Lead you are the day-to-day owner and single front door for the Salesforce estate. Your primary focus is business-as-usual keeping the platform running, well-supported and well-administered, on clear ITSM principles. You work closely enough with the transformation to absorb its changes and sustain the modernised platform once it lands making this both a BAU-first role and an embedded part of the programme. The Role’s Key Responsibilities * Own day-to-day Salesforce administration and act as the single support front door across the estate. * Run the service desk on ITSM principles manage ticket queues, prioritisation and SLAs; triage and resolve incidents and requests; and escalate cleanly. * Build and maintain the knowledge base and runbooks turning fixes into self-service and repeatable process, and spreading knowledge across the team. * Configure and maintain the platform across Sales, Service and Experience Cloud (FSC preferred) users, profiles and permission sets, flows, page layouts, reports and dashboards. * Administer the tools that surround the platform telephony / CTI (e.g. Zoom Phone, Service Cloud Voice), e-signature and document generation (e.g. DocuSign) in support of the client journey. * Own data quality and hygiene deduplication and data-quality tooling, data loads, and monitoring of declarative integrations. * Support release management and deployments alongside the delivery partner; provide first-line security administration and uphold change control and governance. * Absorb knowledge transfer from the programme and delivery partner, sustaining BAU through and beyond the transformation. Experience * Salesforce Administrator certification, with strong hands-on administration across multiple clouds Sales, Service and Experience Cloud (FSC preferred). * Service-desk / BAU support experience with solid ITSM knowledge ticket-queue management, prioritisation, SLAs and incident / request handling. * Flow automation, security and sharing configuration, reports and dashboards, and data management. * Experience administering telephony / CTI and e-signature / document-generation tooling (e.g. DocuSign) in support of customer journeys. * Release and deployment support (change sets / SFDX awareness) and strong documentation and knowledge-base discipline. * Confident stakeholder support and communication the visible front door for platform users. Qualifications & Desirable * ITIL Foundation (v4) or equivalent ITSM grounding. * Further Salesforce certifications Advanced Administrator, Service Cloud Consultant and / or Platform App Builder. * Experience with ITSM / ticketing platforms (e.g. Jira, ServiceNow, Zendesk) and building service-desk reporting. * Financial services or other regulated environment. * Data-quality tooling (e.g. Cloudingo or similar) and awareness of adjacent finance and business systems. * Exposure to AI-assisted administration, operations and agentic solutioning. Why Join us? * You’ll join a talented, collaborative team in a connected environment where ideas and initiative are valued. * Be part of a growing and innovative team leading the way in tech solutions. * We offer a competitive salary, a comprehensive benefits package, and genuine opportunities for growth and progression. * Opportunities for professional development and career progression. At Triple Point, high performance means living our values every day: ·       Stay Curious. ·       Be Generous. ·       Take Thoughtful Action. ·       Pull Together. ·       Own It. In line with our values Stay Curious and Take Thoughtful Action every employee has access to AI tools. We see technology as a co-pilot, helping us improve efficiency and insight while keeping decisions grounded in thoughtful human judgement. Triple Point offers a wealth of benefits including a contributory pension, hybrid/flexible working and ongoing learning and development opportunities. Check out our comprehensive list of benefits HERE.  Apply today for further information! Triple Point is dedicated to providing fair and equal opportunities for all individuals, including both current and potential employees. Discrimination of any kind based on factors such as age, disability, gender, sexual orientation, pregnancy, race, ethnicity, religion, gender identity, or marital status is not tolerated by the company. Our aim is to create a welcoming and diverse work environment where people from all walks of life feel valued and supported. We actively encourage individuals from various backgrounds to apply for job vacancies and become part of our team.  STRICTLY NO AGENCIES

Triple Point

Since 2004, we’ve been bringing investment ideas to life and connecting capital with the right people and opportunities. Today, we manage more than £2.5 billion for a broad range of investors across five key investment strategies: Private Credit, Social Housing, Clean Heat, Energy and Venture. These strategies underpin the innovative range of investments we offer to both private (retail) and institutional clients.  There are 230+ employees at Triple Point, all committed to leaving the world demonstrably better than we found it. That’s why we’re a certified B Corp, signed up to the Principles for Responsible Investment, and were named a Sunday Times 'Best Place to Work  2025 & 2026'. If this sounds like an environment where you would flourish, then read on…   The Function & Team The Digital and Technology team's purpose is to provide cutting-edge digital solutions that are safe and reliable whilst improving efficiency and reducing potential risks for everyone at Triple Point. The Digital Transformation team looks after our core systems, the integration between them, and all aspects of data, from the data warehouse to reporting that provides clear insight into trends. It automates manual business processes, adopts emerging technology such as Gen/Adaptive AI tooling to make TP and our TP'ers more efficient. It also manages our outsourced Salesforce developers and quality assurance specialists to ensure delivery quality and pace. The role As our Salesforce Portal Owner / Developer you own the end-to-end client digital journey - the investor and adviser portals and the experiences behind them. You are hands-on in Experience Cloud, building the components and complex financial calculations that power onboarding, illustrations, applications and servicing, and you continually improve the platform. This is a high-trust role: the portals hold significant client and investor personal and financial data in a highly regulated, high-risk part of the business, and you are their day-to-day data owner. It blends Salesforce development, product ownership, UX design and a rigorous risk-and-compliance discipline. During the transformation you steer the partner-delivered rebuild; day to day you own and evolve the live client experience, and remain its in-house owner long after the programme completes. The Role’s Key Responsibilities Running the platform * Own the end-to-end client digital journey across the investor and adviser portals - roadmap, UX and delivery. * Act as day-to-day data owner for the portal estate, treating data protection as first-order - GDPR / UK GDPR and FCA obligations (including Consumer Duty), data-subject requests, retention and access control - and lead GDPR, security and regulatory incident management (containment, remediation and reporting) with the DPO and Compliance. * Build and maintain the portal hands-on in Experience Cloud - Lightning Web Components, Apex and scheduled jobs - across onboarding, illustrations, applications and servicing. * Own the complex client-facing financial calculations - illustrations and valuations, interest / return and payment schedules, withdrawals, and exit / buyback logic - keeping them accurate and well-tested. * Own onboarding and application journeys end to end - KYC / AML (e.g. LexisNexis), document generation and e-signature (e.g. DocuSign). * Design and continuously improve the user experience - journey design, usability, accessibility (WCAG) and prototyping - for an intuitive, self-service-first portal. * Keep the estate healthy - access and login (MFA / SSO), correspondence and notifications, tax / ISA statements, and data quality. * Lead market and competitor intelligence - benchmark peer offerings and feed findings into the product backlog. * Act as secondary deployer for portal releases under the Architect's DevOps and release model, and use AI to accelerate delivery and design (source control, DevOps agents, AI-generated prototypes). During the transformation * Partner with the Salesforce delivery partner on the portal rebuild - shape requirements, acceptance criteria and design, and provide product ownership and technical assurance. * Lead the modernisation of portal journeys - modern, reusable, composable experiences that re-use our existing Salesforce data. * Support portal DevOps (source control, CI/CD), under the architect's design authority. Experience * Strong, hands-on Experience Cloud (Community) development - LWC, JavaScript, HTML / CSS and Apex. * Proven experience building complex, client-facing financial calculations in Salesforce (e.g. illustrations, valuations, payment schedules, withdrawals, exit / buyback). * Data protection and regulatory rigour - hands-on experience safeguarding large volumes of personal and financial data under GDPR / UK GDPR and FCA obligations, managing data-subject requests, and handling security and privacy incidents in a regulated environment. * Hands-on integration of onboarding and application journeys end to end - KYC / AML providers (e.g. LexisNexis), document generation and e-signature (e.g. DocuSign), and payments. * Salesforce development across Service and Experience Cloud, with Sales Cloud awareness (FSC preferred). * Strong UX and product design - journey design, usability, accessibility (WCAG), prototyping and design tooling (e.g. Figma). * Market and competitor analysis - benchmarking portal and product offerings and translating findings into a backlog. * AI-assisted delivery and design - source control, DevOps agents and AI-generated prototypes. Essential Qualifications & Desirable Experience  Essential qualifications * Bachelor's degree of Computer Science, Software Engineering or a related technical discipline. * Salesforce Certified Administrator, Platform Developer I and Experience Cloud Consultant - core to this role. Desirable experience * Salesforce Platform Developer II and JavaScript Developer I - given the LWC / Apex build depth; Service Cloud Consultant; Application or System Architect a plus. * Financial Services Cloud (FSC) exposure - preferred, not essential. * Salesforce DevOps / release experience (source control, CI/CD) to support as secondary deployer. * A recognised data-protection / privacy qualification (e.g. BCS Foundation Certificate in Data Protection, or IAPP CIPP/E). * Financial services / wealth and investment products (e.g. VCTs, ISAs, income or lending products). * Composable / “headerless” front-end patterns and design systems. * Working knowledge of Jira and a controlled change / delivery process. What Success Looks Like Within the first year: a modernised, benchmarked client journey in delivery; accurate, well-tested financial calculations and a smooth onboarding-to-servicing experience; measurable gains in usability and self-service; and a secure, compliant, well-controlled portal estate (GDPR / UK GDPR and FCA), with clear in-house ownership of the client experience and its data. Why Join us? * You’ll join a talented, collaborative team in a connected environment where ideas and initiative are valued. * Be part of a growing and innovative team * We offer a competitive salary, a comprehensive benefits package, and genuine opportunities for growth and progression. * Opportunities for professional development and career progression. At Triple Point, high performance means living our values every day: * Stay Curious. * Be Generous. * Take Thoughtful Action. * Pull Together. * Own It. In line with our values Stay Curious and Take Thoughtful Action every employee has access to AI tools. We see technology as a co-pilot, helping us improve efficiency and insight while keeping decisions grounded in thoughtful human judgement.   Triple Point offers a wealth of benefits including a contributory pension, hybrid/flexible working and ongoing learning and development opportunities. Check out our comprehensive list of benefits HERE.  Apply today for further information! Triple Point is dedicated to providing fair and equal opportunities for all individuals, including both current and potential employees. Discrimination of any kind based on factors such as age, disability, gender, sexual orientation, pregnancy, race, ethnicity, religion, gender identity, or marital status is not tolerated by the company. Our aim is to create a welcoming and diverse work environment where people from all walks of life feel valued and supported. We actively encourage individuals from various backgrounds to apply for job vacancies and become part of our team.  STRICTLY NO AGENCIES