
Spotify · London
Come shape the conversational experiences at the heart of Spotify's AI-driven products. You'll design how people talk with Spotify — the flows, the voice, the m...
Come shape the conversational experiences at the heart of Spotify's AI-driven products. You'll design how people talk with Spotify — the flows, the voice, the moment-to-moment interactions that make AI feel natural, useful, and unmistakably Spotify.
This role sits at the intersection of writing and system design. You'll bring sharp editorial instincts and real writing chops, but you'll spend your time designing how conversations work — not producing UI copy. Whether you come from editorial, linguistics, interaction design, or an engineering background with a strong feel for language, you'll have room to experiment, prototype, and define how the next generation of Spotify products talk back.
We design Spotify’s consumer experience—end to end, moment to moment, across every screen, platform, and partner integration. Our mission is to make listening feel effortless, personal, and joyful for billions of users around the world. That means turning complexity into clarity across hundreds of touchpoints—from our mobile and desktop apps to the smart speakers, TVs, cars, and integrations where Spotify shows up every day. If it touches a consumer, we shape it. We bring deep insight into human behavior, design, and technology to craft experiences that feel intuitive, expressive, and unmistakably Spotify. The Policy & Safety team sits within Content Platform in the Experience Mission, building the systems that keep Spotify safe, compliant, and trusted by millions of users and creators. This team owns Spotify’s content moderation infrastructure — from detection models to policy enforcement systems and compliance data pipelines. Working at the intersection of machine learning, platform engineering, and regulatory compliance, the team partners closely with Trust & Safety, Legal, and Public Affairs. They’re on the critical path for every new content type and social feature — including messaging, comments, and collaborative experiences — ensuring safety is built in from day one. With a strong focus on “safety by default,” the team is investing in large-scale rearchitecture and ML-driven systems to proactively protect users and empower safer interactions across the platform.
We design Spotify’s consumer experience—end to end, moment to moment, across every screen, platform, and partner integration. Our mission is to make listening feel effortless, personal, and joyful for billions of users around the world. That means turning complexity into clarity across hundreds of touchpoints—from our mobile and desktop apps to the smart speakers, TVs, cars, and integrations where Spotify shows up every day. If it touches a consumer, we shape it. We bring deep insight into human behavior, design, and technology to craft experiences that feel intuitive, expressive, and unmistakably Spotify. The Content Platform team powers the full lifecycle of content across music, podcasts, audiobooks, and emerging formats at Spotify. We ensure that everything from licensed catalog to user-generated content is trusted, safe, and high quality for millions of listeners worldwide. Our systems are responsible for how content is ingested, understood, enriched, governed, and distributed across the platform. As the scale and diversity of content continues to grow—driven by advances in AI and new creation tools—we’re building intelligent systems that can evaluate, manage, and route content reliably at global scale. We’re seeking a Senior Staff Machine Learning Engineer to build and scale foundational ML systems that power content understanding, safety, and decisioning across the platform. In this role, you’ll shape the architecture and technical strategy that ensures content is evaluated, governed, and safely delivered at global scale. This work is foundational to delivering safe, high-quality experiences for both listeners and creators, while enabling new ways to interact with content across Spotify.
We design Spotify’s consumer experience—end to end, moment to moment, across every screen, platform, and partner integration. Our mission is to make listening feel effortless, personal, and joyful for billions of users around the world. That means turning complexity into clarity across hundreds of touchpoints—from our mobile and desktop apps to the smart speakers, TVs, cars, and integrations where Spotify shows up every day. If it touches a consumer, we shape it. We bring deep insight into human behavior, design, and technology to craft experiences that feel intuitive, expressive, and unmistakably Spotify. The Content Platform team powers the full lifecycle of content across music, podcasts, audiobooks, and emerging formats at Spotify. We ensure that everything from licensed catalog to user-generated content is trusted, safe, and high quality for millions of listeners worldwide. Our systems are responsible for how content is ingested, understood, enriched, governed, and distributed across the platform. As the scale and diversity of content continues to grow, driven by advances in AI and new creation tools—we’re investing in systems that ensure content remains safe, compliant, and high quality. We’re seeking a Senior Staff Machine Learning Engineer to build and scale ML systems that power safety, policy enforcement, and compliance across Spotify. In this role, you’ll shape how automated systems evaluate and act on content—ensuring decisions are consistent, explainable, and reliable at global scale. This work is critical to maintaining trust for both listeners and creators.