Senior Customer Onboarding Manager

Nory

Let’s fix hospitality, for good. Hospitality is tough – margins are thin, waste is high, and teams are stretched. But it doesn’t have to be this hard. That’s why we built Nory. Our CEO, Conor, knows the pain first-hand. After founding and scaling Mad Egg in Ireland, he got fed up with juggling “market-leading” systems, clunky spreadsheets, and endless printouts. So he set out to build the tool he wished he’d had from day one. Nory is an all-knowing restaurant management system. It blends real-time data with AI predictive analytics, giving operators control of their margins. From food prep to forecasting, it’s operational intelligence that helps restaurants run with consistency, certainty, and profit. The result? Thriving restaurants, better jobs, less waste, healthier margins. Now, with demand growing faster than we imagined, and a recent Series B led by Kinnevik, we’re scaling fast. We’ve grown to a team of 85+ across Ireland, the UK, Spain and the US, and we’re just getting started. We’re now hiring a Senior Onboarding Manager (Mid-Market) to join our Customer Success team. Location: Ideally this role will be located in London / Hybrid (2 days a week in office or onsite with clients), but for standout candidates we will consider remote in the UK or Dublin based. WHAT YOU’LL BE DOING You'll join Nory's UK team as a Senior Onboarding Manager, owning the full onboarding experience for our Mid-Market customers. You'll get customers up and running quickly, minimise time to value, and help scale a world-class onboarding function as we grow. If you love customer relationships, get a thrill out of helping customers adopt technology successfully, and want to be part of building the future of hospitality tech, we'd love to meet you. Your responsibilities * Lead onboardings: Manage the full customer journey from pre-sales through to rollout, and handover to Customer Success & Support. * Ensure successful adoption: Understand customer strategy, educate on best practice and ensure that projects are delivered in a way that enables long term product adoption and success. * Deliver world class projects: Ensure world class project & stakeholder management, minimising time to value and ensuring fantastic customer experience. * Develop scalable playbooks: Formalise SOPs and create documentation that allows us to grow our Mid-market onboarding function. * Improve cross-functional coordination: Partner closely with internal teams to streamline handovers, eliminate blockers, and close gaps between Sales and CS. * Voice of the customer: Surface insights that shape our product roadmap and help us better serve our most complex customers. WHAT YOU’LL BRING You bring structure to chaos, confidence to complexity, and empathy to every customer touchpoint. You know how to design and drive successful onboarding programs while continuously improving them. * Startup mindset: You thrive in fast-paced, early-stage environments, move quickly, and take initiative to maintain momentum and resolve issues efficiently. You are comfortable with ambiguous environments, multitask effectively, and remain calm under pressure. * SaaS Onboarding experience: You have multi-year experience in onboarding within SaaS, with a track record of managing complex, Mid-Market accounts end-to-end. * Hospitality background: Experience working with hospitality or restaurant clients. * Communication and stakeholder management: You communicate clearly and confidently, building strong relationships with stakeholders at all levels and acting as a trusted advisor. * Exceptional project management: Able to manage multiple work streams, coordinate cross-functional teams, and deliver exceptional time to value and successful product adoption outcomes. * Customer value driver: You'll be able to adapt your approach to the customer's strategy, offering best practice guidance and ensuring you are setting them up for long term success. * Drive to build: You have experience building and refining standard operating procedures and scalable processes that improve customer experience and internal efficiency. You take responsibility for solving problems and improving processes, and think long-term about impact. Nice to have: * Experience with a variety of customer onboarding management tools & methodologies. * Consulting or digital transformation background. * Familiarity with change management at scale. WHAT YOU’LL GET IN RETURN 📈 Meaningful equity, at Nory everyone is an owner! 🌴 35 days of paid leave per year (including bank holidays) 🏥 Comprehensive private health insurance via Axa 🍼 Enhanced parental leave and baby loss support 📚 Learning & development culture – £1000 personal annual budget + quarterly book budget 🖥️ £250 home office workspace budget 🥳 Regular team offsites & socials 📍 Hybrid role with 2-3 days working from our Holborn office 👏 And much more HOW WE WORK Our vision is to build a better future for the restaurant industry. One where operators are in control, margins are stronger, and frontline teams can build careers they’re proud of. To get there, we move fast, stay focused, and hold ourselves to a high bar. Our values guide how we work, grow, and win – together. These are the values we live by: * We serve up impact with a side of profit – We prioritise work that delivers real financial results for our restaurant partners. * We prioritise speed of service – We move fast, unblock quickly, and deliver with urgency. * We act like owners – We own problems, raise the bar, and build better every day. * We win as a crew – We grow stronger through feedback, collaboration, and shared wins. WE HIRE HUMANS. At Nory, we believe that diverse teams build better products. We welcome applicants from all backgrounds, identities, and walks of life. We do not discriminate based on gender, ethnicity, sexual orientation, religion, family status, age, disability, or race. What matters to us is how you think, how you work, and what you bring to the table. Please let us know if you require any adjustments so you can bring your best self to the interview process.

32Co

01Health is at an inflection point. The platform is built, revenue is accelerating, and we are moving from a single-specialty company to a multi-vertical specialist healthcare platform - with AI as embedded clinical infrastructure. Our vision is to help all clinicians deliver the latest innovations in healthcare, improving the standard of care for millions of people.  Backed by the investors behind Revolut, CityMapper, and Depop - we're scaling fast across the UK and beyond, and are looking for exceptional people to join us on our mission.  What is happening at 01 Health right now: Balderton-backed Series A company 90% of UK patients can reach an 01 Health–affiliated clinic within 30 minutes All growth has been inbound, ~50% word of mouth 4.98★ customer rating from the dentists who use us Aerox (sleep) ready for national rollout to top-performing 01 Partners, with a 300+ clinic waitlist US expansion live  New verticals being tested and prototyped We are not searching for product-market fit anymore. We are ready to dominate the market, and to do it across multiple medical specialties, transforming lives in the process.   We’re hiring at least two people into this role As 01Health’s Customer Success & Onboarding Manager, you’ll be at the frontline of transforming healthcare. You’ll help practices implement cutting-edge AI technology, enabling generalist clinicians to deliver specialist-level care to millions. Every rollout you lead has a direct, tangible impact on patient care. You’ll be leading our customer adoption and collaborating with Account Executives, Key Account Managers, and clinical practice teams to ensure smooth adoption, solve challenges in real time, and build scalable processes for long-term success. This is a high-impact role where your work translates into measurable results and meaningful change. You’ll be hands-on, spending time in practices to onboard and train teams, building strong relationships at every level, and driving deep adoption of the 01Health platform. We’re hiring into two streams for this role: Track 1: Aerox. Aerox is our new sleep product, built for clinicians treating snoring and sleep apnoea. We’re gearing up to roll out nationally to ~50 priority partners, with hundreds of clinicians on the waitlist and a US expansion imminent. The product is proven and ready to scale, and you'll be working closely with senior leaders to build and iterate the rollout playbook from the ground up. Sleep dentistry is a brand new, fast-growing market and you will be a first mover. We're looking for someone who has thrived in fast-paced, ambiguous environments - a startup generalist, early-stage commercial/ops, or someone who's just been the person who figures things out. You don't need to have done this exact job before. You need to be sharp, move fast, and make each rollout better than the last. Track 2: 32Co UK & US. Our first product focused on orthodontics / clear aligners. We’ve become the fastest growing UK provider while maintaining an incredibly high CSAT. This year we also launched a geographical expansion into the US. For this track we're looking for someone with proven experience in Customer Success, Onboarding or Post-Sales. You know how to drive adoption, delight customers, and turn onboarding into a smooth, high-impact experience.   What you'll be doing Lead the onboarding: Take ownership of new practice rollouts, ensuring every implementation runs smoothly and delivers an exceptional first experience. Train and inspire teams: Deliver engaging, hands-on sessions that turn new users into confident, enthusiastic platform champions.  Build strong relationships across all levels: Connect with everyone including Area Managers, Practice Managers, Owners, Dentists, Hygienists, Receptionists, Treatment Coordinators, and more, becoming a trusted partner they can rely on. Analyse usage and share insights: Put together and deliver monthly reports on product usage and customer feedback to practice stakeholders, including Practice Managers, to highlight impact and encourage continued adoption. Showcase and teach cutting-edge AI features: Help users understand and get excited about our AI tooling, demonstrating how they enhance patient care and make daily workflows smarter and easier. Partner with internal teams to drive success: Collaborate with colleagues across Sales and Product to ensure practices get the maximum value from 01Health. Shape scalable onboarding frameworks: Take lessons from each implementation to build repeatable, efficient processes that can scale as we grow across new practices and healthcare verticals.   What we’re looking for Excellent communication skills - you’re confident engaging stakeholders at all levels, building trust, and inspiring teams to embrace change. Problem-solver - comfortable creating processes from scratch, turning lessons into scalable frameworks, and finding creative solutions to real-world challenges. Builds, iterates, and validates fast - you're comfortable spinning something up, testing it in the real world, seeing what breaks, and improving it quickly. You’re already a pro at using AI to move faster - whether that's drafting comms, structuring playbooks, analysing feedback, or just getting things done in half the time. Thrives on face-to-face engagement - you enjoy visiting practices, building relationships in person, and seeing the real-world impact of your work firsthand. Healthcare or dental background (desirable but not essential) - if you’ve worked in healthtech, even better, but your passion for making healthcare better matters most. Location: Able to commute to our London office on Mondays, Wednesdays, and Fridays.   Why you’ll love working here Real impact, every day - your work directly changes patient outcomes. You'll feel it, and so will the people whose care you're improving. 25 days holiday + your birthday off - because no one should work on their birthday! Outsized leverage and full ownership - real authority today, lasting impact tomorrow; what you build now shapes how this company operates at every stage after. Grow fast - backed by top VCs and built by the best; you'll be learning from some of the sharpest minds in health-tech every single day. Vitality Health cover - private medical insurance, because we take care of the people who take care of the business. Team Perks - enjoy regular team lunches, quarterly socials, and an annual company retreat. Hybrid working - we all come together three days a week, but the rest of the time, enjoy the flexibility to work from home or our Hoxton office.

charles

FIXED-TERM CONTRACT (1 YEAR) · PARENTAL LEAVE COVER · FULL-TIME · BERLIN (HYBRID)  THE IMPACT YOU WILL MAKE Customer Success is central to how charles drives measurable value for Europe’s most innovative brands. As a Senior Customer Success Manager, you will own a portfolio of key accounts and guide customers toward maximizing the outcomes they achieve with our Conversational AI and CRM. You’ll develop account strategies, elevate performance across the customer journey, and help clients turn messaging into a reliable channel for attracting, converting, and retaining customers. You’ll build trust with senior stakeholders, shape value plans tailored to their goals, and ensure smooth adoption of our product across use cases. Your work will directly contribute to retention, expansion, and long-term partnerships — and you’ll play a key role in strengthening how Customer Success operates across the company. Join us in Berlin and help accelerate the impact of Conversational AI for leading consumer brands. ---------------------------------------------------------------------------------------------------------------------------------- WHAT YOU WILL BE DOING * Drive the onboarding process of new customers by understanding their business objectives and identifying value potential * Define use-case strategies and success plans that drive measurable impact for each client * Analyze product usage data and translate insights into actionable best practices in conversational marketing and commerce * Collaborate closely with Sales, Product, and Marketing to promote customer-centricity and ensure customers receive a unified, high-quality experience * Gather structured product feedback and provide clear insights that help improve usability, adoption, and feature development * Create compelling customer success stories and share learnings that raise the quality of execution across the team * Identify expansion opportunities and manage renewals, ensuring long-term account health and commercial success * Track market and industry trends to inform recommendations and strengthen client strategies * Continue building your expertise in Conversational AI and help shape internal best practices as you grow ---------------------------------------------------------------------------------------------------------------------------------- WHAT MAKES YOU A GREAT FIT * Bachelor’s degree in Business, Technology, or a related field * 2+ years in customer-facing roles (Customer Success, Account Management, Consulting, etc.) * Experience in B2B SaaS or strong domain knowledge in e-commerce/D2C * High levels of empathy and emotional intelligence to build trust-based relationships with senior stakeholders * Self-motivated and proactive attitude, with a strong sense of ownership and accountability * Effectively prioritize tasks and coordinate a portfolio of multiple clients and internal stakeholders * Clear and confident communicator in German and English * Tech-savviness (Knowledge of AI/CRM/marketing technology software is a plus) * Intrinsic motivation, attention to detail, and drive to deliver exceptional results * Trusted and collaborative team player with a warm, positive, and caring personality ---------------------------------------------------------------------------------------------------------------------------------- THINGS WE OFFER * Working on challenging and impactful projects at the forefront of one of the most innovative industries in Europe * Collaborate with experts in Conversational AI and shape a fast-growing industry * Work with a team of specialists across Tech, Product, Sales, Success, and Marketing to build the best product in the category * High visibility, impact, autonomy, and the ability to drive initiatives that matter * Multicultural team, regular team-building, and shared celebrations * A vibrant office in central Berlin overlooking the Wall memorial * Competitive compensation package What else we offer? * Urban Sports Club discounted membership * Free company lunch on Thursdays * Discounts on BVG tickets * Mental health support through our partnership with OpenUp * A friendly, open, multicultural work environment * Dog-friendly office ---------------------------------------------------------------------------------------------------------------------------------- ABOUT US It's better to have a conversation charles is a conversational AI and CRM that attracts, converts, services, and retains customers via AI agents and marketing automations. charles helps businesses to maximize customer engagement and revenue through conversational channels such as WhatsApp. Brands can reach customers in an interactive way, collect data to expand customer understanding and guide them to targeted offers that convert. charles’ AI Agents deliver hyperpersonalized experiences at scale while ensuring enterprise-grade security and GDPR compliance. Founded by Kapten & Son co-founder, Artjem Weissbeck, and ex-McKinsey ecommerce lead, Andreas Tussing. charles is backed by Salesforce Ventures, Accel and HV Capital and has raised over EUR 30 million to build the global leader in conversational marketing SaaS for global consumer brands. charles and diversity: be yourself and no-one else Different perspectives bring innovation and richer work environments. We’re committed to building an inclusive company where you always feel like you belong, whatever your age, gender identity, ethnicity, religion, sexual orientation, disability, status or neurodiversity. These values sit at the heart of our hiring process, so we can create a welcoming workplace where everyone feels valued and heard.