Senior GTM Systems Engineer

Fonoa

Senior Revenue Operations Manager Build the Operational Engine Behind Autonomous Tax Fonoa is the Tax Operating System for autonomous tax. AI that tracks every rule, acts on every obligation, and proves every decision, built on modular infrastructure. Fonoa’s modules cover the full indirect tax lifecycle: tax ID validation, real-time tax determination, e-invoicing, and returns. All on one shared data model and integration, with one audit trail. Each added capability makes the others stronger. Agents monitor obligations, populate returns, catch anomalies and assemble audit packs in seconds. The system does the work. Humans make the calls. That’s autonomous tax. We operate across 120+ countries, with clients going live in weeks, if not days. Trusted by Canva, Netflix, Spotify, Uber, Zoom and Booking.com. Find out more: www.fonoa.com The Role We're looking for a Revenue Operations Manager to help scale the processes, systems, and insights that power Fonoa's go-to-market organisation. This role sits at the centre of Sales, Marketing, Customer Success, and Partnerships. You'll work closely with GTM leadership to improve how we plan, forecast, measure performance, and execute across the customer lifecycle. You'll own key operational processes, drive cross-functional initiatives, and ensure our teams have the data, systems, and structure they need to perform at their best. This is a hands-on role for someone who enjoys solving operational challenges, improving how teams work together, and turning data into better decisions. What You'll Do Revenue Operations * Own and improve core GTM processes across Sales, Marketing, Customer Success, and Partnerships * Monitor pipeline health, conversion rates, and funnel performance across the customer lifecycle * Manage forecasting processes and support revenue planning activities * Support territory planning, account ownership, and capacity planning initiatives * Drive weekly, monthly, and quarterly business reviews with GTM leadership Process & Performance * Identify operational bottlenecks and implement scalable solutions * Standardise processes and ways of working across commercial teams * Build metrics and reporting that improve visibility into business performance * Ensure teams are operating against clear targets, definitions, and performance measures * Support planning cycles and strategic initiatives across the revenue organisation Systems & Tooling * Own and optimise the GTM technology stack, including Salesforce and supporting platforms * Manage system enhancements, integrations, workflows, and automation projects * Evaluate and implement tools that improve productivity, data quality, and operational efficiency * Partner with stakeholders to ensure systems support evolving business requirements Business Partnership * Partner with leaders across Sales, Marketing, Customer Success, Finance, and Operations * Deliver analysis and recommendations that influence business decisions * Support executive reporting, forecasting, and board-level insights * Act as a trusted operational advisor to GTM leadership What We're Looking For Required * 5+ years of experience in Revenue Operations, Business Operations, GTM Operations, or a similar role * Experience supporting high-growth B2B SaaS organisations * Strong Salesforce experience and a deep understanding of commercial processes * Experience building and scaling revenue processes, reporting frameworks, and operational infrastructure * Strong analytical skills with the ability to turn data into actionable recommendations * Experience managing cross-functional projects and stakeholder relationships * Excellent communication and organisational skills Strong Signals * Experience with Salesforce, HubSpot, Gong, Clay, and modern GTM technology platforms * Familiarity with automation tools and workflow optimisation * Experience with SQL, BI platforms, or advanced spreadsheet modelling * Experience supporting forecasting, territory planning, and executive reporting * Proven ability to improve operational efficiency and drive adoption of new processes What This Role Is Not * A Salesforce Administrator role with a different title * A reporting-only analyst position * A project management role without operational ownership * A systems engineering position focused primarily on integrations and architecture * A people management role Why Join Fonoa? We're building a modern, AI-enabled operating system for tax. Internally, we're applying the same principles: clarity, scalability, automation, and operational excellence. This is an opportunity to help shape how Fonoa's go-to-market organisation operates as we continue to grow globally. You'll work closely with senior leaders, influence how we measure and improve performance, and play a key role in building the operational foundations that support our next stage of growth. If you're excited by solving operational challenges, improving commercial performance, and helping teams execute more effectively, we'd love to hear from you. As part of the recruitment process at Fonoa, we process your personal data in accordance with our Privacy Notice for Job Applicants. This notice explains how and why your data is collected and used, and how you can contact us if you have any concerns.

Fonoa

Revenue Operations Manager Build the Operational Engine Behind Autonomous Tax Fonoa is the Tax Operating System for autonomous tax. AI that tracks every rule, acts on every obligation, and proves every decision, built on modular infrastructure. Fonoa’s modules cover the full indirect tax lifecycle: tax ID validation, real-time tax determination, e-invoicing, and returns. All on one shared data model and integration, with one audit trail. Each added capability makes the others stronger. Agents monitor obligations, populate returns, catch anomalies and assemble audit packs in seconds. The system does the work. Humans make the calls. That’s autonomous tax. We operate across 120+ countries, with clients going live in weeks, if not days. Trusted by Canva, Netflix, Spotify, Uber, Zoom and Booking.com. Find out more: www.fonoa.com The Role We're looking for a Revenue Operations Manager to help scale the processes, systems, and insights that power Fonoa's go-to-market organisation. This role sits at the centre of Sales, Marketing, Customer Success, and Partnerships. You'll work closely with GTM leadership to improve how we plan, forecast, measure performance, and execute across the customer lifecycle. You'll own key operational processes, drive cross-functional initiatives, and ensure our teams have the data, systems, and structure they need to perform at their best. This is a hands-on role for someone who enjoys solving operational challenges, improving how teams work together, and turning data into better decisions. What You'll Do Revenue Operations * Own and improve core GTM processes across Sales, Marketing, Customer Success, and Partnerships * Monitor pipeline health, conversion rates, and funnel performance across the customer lifecycle * Manage forecasting processes and support revenue planning activities * Support territory planning, account ownership, and capacity planning initiatives * Drive weekly, monthly, and quarterly business reviews with GTM leadership Process & Performance * Identify operational bottlenecks and implement scalable solutions * Standardise processes and ways of working across commercial teams * Build metrics and reporting that improve visibility into business performance * Ensure teams are operating against clear targets, definitions, and performance measures * Support planning cycles and strategic initiatives across the revenue organisation Systems & Tooling * Own and optimise the GTM technology stack, including Salesforce and supporting platforms * Manage system enhancements, integrations, workflows, and automation projects * Evaluate and implement tools that improve productivity, data quality, and operational efficiency * Partner with stakeholders to ensure systems support evolving business requirements Business Partnership * Partner with leaders across Sales, Marketing, Customer Success, Finance, and Operations * Deliver analysis and recommendations that influence business decisions * Support executive reporting, forecasting, and board-level insights * Act as a trusted operational advisor to GTM leadership What We're Looking For Required * 5+ years of experience in Revenue Operations, Business Operations, GTM Operations, or a similar role * Experience supporting high-growth B2B SaaS organisations * Strong Salesforce experience and a deep understanding of commercial processes * Experience building and scaling revenue processes, reporting frameworks, and operational infrastructure * Strong analytical skills with the ability to turn data into actionable recommendations * Experience managing cross-functional projects and stakeholder relationships * Excellent communication and organisational skills Strong Signals * Experience with Salesforce, HubSpot, Gong, Clay, and modern GTM technology platforms * Familiarity with automation tools and workflow optimisation * Experience with SQL, BI platforms, or advanced spreadsheet modelling * Experience supporting forecasting, territory planning, and executive reporting * Proven ability to improve operational efficiency and drive adoption of new processes What This Role Is Not * A Salesforce Administrator role with a different title * A reporting-only analyst position * A project management role without operational ownership * A systems engineering position focused primarily on integrations and architecture * A people management role Why Join Fonoa? We're building a modern, AI-enabled operating system for tax. Internally, we're applying the same principles: clarity, scalability, automation, and operational excellence. This is an opportunity to help shape how Fonoa's go-to-market organisation operates as we continue to grow globally. You'll work closely with senior leaders, influence how we measure and improve performance, and play a key role in building the operational foundations that support our next stage of growth. If you're excited by solving operational challenges, improving commercial performance, and helping teams execute more effectively, we'd love to hear from you. As part of the recruitment process at Fonoa, we process your personal data in accordance with our Privacy Notice for Job Applicants. This notice explains how and why your data is collected and used, and how you can contact us if you have any concerns.

Multiverse

Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. WHY THIS ROLE EXISTS Every foundation model lab is solving the same problem: build more capability. Almost nobody is solving the harder one — what happens when that capability meets a real organisation and real people who have to relearn how they work. That's the adoption layer, still wide open, and Multiverse sits in the unique position to solve this problem with ten years of proprietary learner and employer data driven from 1,500+ companies that no one else has. Diagnose & Prescribe (D&P) is the engine room of that problem. It works out what a learner or employer actually needs, then decides what they get funded for and which apprenticeship or learning path they're pointed to next. D&P is how we assess a learner's or employer's skill gaps, decide what they need, and point them to the right apprenticeship or learning path — so the blast radius here is human and financial, not just a dashboard metric. The line between leading this team and building the product has already blurred, which is why this role exists as it does. We need a leader who stays close enough to the work to have credible judgment in it, and who builds a high-trust team where diverse perspectives actually make the problem-solving better. This is a broad, domain-coherent, event-driven and increasingly AI-native estate. The dominant challenge isn't deep algorithmic difficulty in any single repo — it's holding the whole D&P picture, sequencing work across varied services, and keeping load-bearing decisions safe as the system evolves underneath you. WHAT YOU'RE SIGNING UP FOR * A genuinely unsolved problem — the constraint here is people and adoption, not model capability. * High agency. We set outcomes, not playbooks. You and your team define how this evolves. * Real commercial breadth. This team sits at the intersection of Product, go-to-market, and eligibility — closer to the customer than most engineering roles. * Craft that's respected, not traded off. Strict typing, layered testing, ADRs, observability — and AI-native ways of working as the baseline, not an experiment. * A company mid-transformation, told straight. Multiverse is rebuilding itself into a product-powered, AI-native company in real time. You're not inheriting a finished system — you're one of the people defining it. WHAT YOU'LL DO You will own delivery, technical direction, and team health in the D&P service estate — the full learner and customer journey from diagnosis through prescription to onboarding and growth tracking. Concretely, that means leading the team(s) across surfaces like: * Diagnosis & needs assessment — AI-heavy services (retrieval-augmented generation (RAG), LLM-scored assessment) that turn raw signal into a picture of where a learner or employer actually is. * Prescription & eligibility — build the product which helps learners and customers understand the best learning course for their skills and career development, that leverages a customer's levy funds. Much of this is load-bearing logic with a genuine financial and regulatory blast radius. * Recommendation & onboarding — turning a diagnosis into the right prescribed path and getting learners into it, where those decisions become visible to customers and learners. * The platform arc — continuing to carve D&P logic out of the shared legacy monolith into dedicated services, while backing the newer AI-native product from beta toward scale. * Coach and build the team. Hire well, give every report a real growth plan, and move the team into a high-performing, AI-native operating rhythm — promotions and performance issues are never a surprise. * Stay hands-on. Whiteboard distributed designs, review and negotiate the RabbitMQ event schemas and API contracts that ripple across services, and write production code yourself when it's the fastest way to de-risk or unblock. * Deliver predictably. Use cycle time, change failure rate, and MTTR to balance shipping speed, debt, and change-safety on logic with genuine financial and regulatory blast radius. * Raise the AI-native bar. Prove better discovery-to-build-to-review loops on your own team and share what works across engineering. * Partner on strategy. Work directly with Product and Design — and closely with go-to-market — to turn learner and customer behaviour into technical direction on the surfaces where eligibility and recommendation decisions become visible to real customers. WHAT WE NEED A few terms you'll see below: D&P (Diagnose & Prescribe, this team's name), BAM (our hiring framework — Behaviour, Achievement, Mastery), ADRs (architecture decision records), IfATE (the UK body governing apprenticeship standards). * Engineering management of full-stack teams shipping production software, with real technical depth to review architecture and challenge design. * A team you led has shipped AI features to real users and operated them — not a side experiment. * Strong Python/TypeScript (if you don’t have Typescript, you will need to learn): React/Next.js (App Router, RSC, server actions), tRPC/GraphQL, Node/Express. * PostgreSQL at scale via an ORM, with migration discipline on large, live schemas. * Event-driven systems on a message bus (we use RabbitMQ) — versioned events, idempotency, backward-compatible migration. * A high engineering maturity bar as second nature: typing, testing, feature flags, ADRs, CI/CD, observability. * AI-native delivery in practice — you build daily with Claude Code, Cursor, or the current best tool, and understand context management, model selection, tool design, and the token economics that separate a prototype from an affordable production system. WHAT SETS YOU APART * GTM/acquisition-funnel experience — you've owned surfaces where onboarding and eligibility meet real customers. * Strangler-pattern pragmatism — legacy monolith and greenfield edge-native product, at the same time. * Accessibility and UX as defaults on learner-facing surfaces, not afterthoughts. NOT FOR YOU IF This role won't fit if you'd rather run ceremonies than stay in the system, the design, and the code yourself. It also won't fit if you see AI tooling as a productivity tweak rather than a step change in how a team works. And it needs someone who renegotiates the scope out loud when it's wrong, not someone who absorbs it and hopes it works out. STACK & HOW WE LEAD TypeScript core (React/Next.js, Node) with PostgreSQL and RabbitMQ as the event backbone, plus Python and Elixir services — from RAG pipelines to a Claude-powered edge-native product. GitHub, CircleCI, Datadog. AI-assisted development is first-class, not bolted on. You'll lead full-stack engineers (with Python/Elixir specialists), report to the Senior Director of Engineering for Diagnose & Prescribe, and calibrate regularly with a peer group of EMs — you're not doing this alone. We reject micro-management: we set the objective, you and your team own the how. Kindness, candour, and curiosity over hierarchy — bad news travels as fast as good. Benefits * Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year * Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support * Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month * Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year * Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! Our Commitment to Diversity, Equity and Inclusion We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.