
Omnea · London
OUR MISSION At Omnea, we’re reinventing how enterprise businesses operate, starting with the most painful parts: procurement – where a single purchase can drag...
At Omnea, we’re reinventing how enterprise businesses operate, starting with the most painful parts: procurement – where a single
purchase can drag on for months, trigger 50+ emails, and pull in Finance, Legal, Security, and IT just to get something approved.
We’ve raised $75M from Khosla Ventures, Insight Partners, and Accel to change that. Our AI-native platform connects every person,
step, and system so buying is fast, safe, and efficient – one place to request, automated approvals and renewals, real-time
supplier risk, and complete spend visibility.
The opportunity is massive. Every enterprise on the planet has this problem and nobody has solved it. We’ve 10x’d ARR to
double-digit millions in 18 months and are trusted by global enterprises like Spotify, MongoDB, Monzo, and Albertsons. We’re now
the 4th fastest growing startup in Europe & the Sunday Times' #1 Best Medium Sized Tech Company To Work for.
Our team previously scaled Tessian (cybersecurity tech, backed by Sequoia, Balderton, Accel, acquired post-Series C), and our team
includes ex-founders operators who’ve grown unicorns, shipped world-class products, and executed at the highest levels. You’ll
work alongside leaders like Ben, Abs, Sabrina, and Rebe.
We’re looking for an exceptional Solution Architect to join Omnea’s customer team. You’ll be excited to deploy a product, build a
function, and have a massively accelerated career trajectory.
You will own the deployment of the Omnea platform and key strategic modules, features & integrations, advising on the optimal
solutions for our customers that deliver meaningful value and driving the implementation process acting as an extension of the
customer’s team. You’ll become a product expert and be the voice of the customer internally, working closely with teams across to
the business (both technical and commercial) to help ensure we are truly operating with Customer Centricity at our core.
You’ll be joining us at an incredibly exciting time, just as things are starting to take off! We're a Series A company having
raised $25m from Accel, Point Nine, First Round, and 50+ renowned founders and industry experts. We’ve built an incredible &
passionate team — every member was a top performer at their previous business - and our CEO, CCO & CFO went on a similar journey
with Tessian, going from $0-30m ARR / $8-$500m valuation, and from pre-seed to Series C (Sequoia, Accel, etc.).
We've spent the past 18 months building & deploying our platform to many of the greatest tech companies out there (Lookout,
McAfee, Onfido, Typeform, Proofpoint, etc.), all whilst managing to stay lean & operate efficiently.
Now we’re ready to scale. We are looking for the best Solution Architect out there to help make Omnea one of Europe’s leading tech
businesses: come build with us!
You’ll do whatever it takes to support & champion our customers in their journey with Omnea. There’ll be a constant mix of
strategic work (advising customers on product config, refining our implementation strategies & processes, etc.) and operational
work (managing onboarding & deployments, working with product to prioritise roadmap features for customers, etc.). And you’ll
consistently be building meaningful relationships with customers, becoming their go-to person for all things Omnea.
experienced team who have done this before, with the best investors and teams out there
it (we don’t expect you to know yet!)
stakeholders across Procurement, Finance, Legal, InfoSec, IT etc with your expert knowledge of best practices & our procurement
orchaetstration and automation platform
leveraging your deep knowledge of the product, expertise & best practices, and relaying customer stories to build deeper trust
and conviction in our platform
developing new use cases. Plus you’ll know the customers personally so can get direct feedback as we build!
customer’ voice of the customer internally, helping to prioritise our roadmap & run beta testing of new modules as they are
released
Solutions Consultants to implement complex integrations & configurations, future Customer Success Managers to strengthen and
expand business cases, and future Solutions Engineers to ensure optimal transition from pre to post customer contract
signature
team and focusing the customer’s key stakeholders on achieving key milestones in the deployment
CFOs / Board Members. You’ll be viewed as an extension of their teams & they will call upon you for advice & support, and
therefore build incredibly strong champions with the customer’s team
The future scope of this role will be defined by the person who takes on the challenge. It could lean into Sales/Solutions
Engineering, Technical Solutions Consulting, Customer Success leadership, Product Management, or other related areas. Ultimately,
it is hoped that this person will become a future leader at Omnea.
We don’t expect you to know exactly how to do absolutely everything when you join! We are looking for someone with the right
attitude & skillset to take on this challenge…
TL;DR: you’re ambitious & hard-working, and you’re as comfortable handling ‘nitty gritty’ product config as you are communicating
to Execs about a project plan. You make up for any potential lack of experience with hunger and a constant growth mindset. You are
someone who will succeed at whatever you put your mind to. You’re intelligent & can work stuff out. You derive energy from
building meaningful relationships, successfully completing projects, and pleasing customers/clients.
banking (or any prof services), or an entrepreneurial endeavour
point to examples where you have gone above & beyond for your clients
mind to
your job before (eg. Excel/SQL/Zapier, etc.), or just like the idea of using tech to solve problems. You’ll need the skillset,
patience, and desire to become an Omnea product expert
the gravitas to speak to anyone & can get on well with people
dedication but you think it’s worth it
projects yourself before, so you’re used to shifting gear between operational & strategic work
Promise
explaining complex things
At Omnea, we embrace diversity. To build a product that's loved by everyone, we're best served by a team with all sorts of
backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn't quite match the full job
spec! And regardless of your race, religion, colour, gender, or anything else! If you think you could be a good fit for Omnea,
please reach out.
here.
to us that we get this together-time, and you can read more about why we believe this is a winning move here
career-defining opportunity, with the hunger to be part of building something really impressive. You can see our values here
and our Omnea Future Founder's fund here!
like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise
we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the
background).
We are proud to be recognised for both our culture and product, and we are just getting started. Join us as we grow!
LEGAL NOTE: IF YOU ARE VIEWING THIS POSTING OUTSIDE OF THE OMNEA CAREERS' PAGE, THIS MAY BE AN AUTO-GENERATED ADVERTISEMENT AND
MAY LACK THE FULL RANGE OF ADVERTISED INFORMATION - PLEASE CLICK THROUGH TO THE POSTING AT HTTPS://JOBS.ASHBYHQ.COM/OMNEA TO VIEW
ADDITIONALLY, WHERE ROLES HAVE HARD-SPECIFIED REQUIREMENTS (E.G. [X] DAYS IN OFFICE, UNABLE TO PROVIDE VISAS, ETC), IF IN YOUR
APPLICATION YOU PROVIDE DETERMINISTIC CHECK-BOX CONFIRMATION THAT YOU DO NOT MEET THE HARD-SPECIFIED REQUIREMENTS, DETERMINISTIC
(NOT AI OR SUBJECTIVE) AUTOMATIC REJECTION CRITERIA ARE IN PLACE.
OUR MISSION At Omnea, we’re reinventing how enterprise businesses operate, starting with the most painful parts: procurement – where a single purchase can drag on for months, trigger 50+ emails, and pull in Finance, Legal, Security, and IT just to get something approved. We’ve raised $75M from Khosla Ventures, Insight Partners, and Accel to change that. Our AI-native platform connects every person, step, and system so buying is fast, safe, and efficient – one place to request, automated approvals and renewals, real-time supplier risk, and complete spend visibility. The opportunity is massive. Every enterprise on the planet has this problem and nobody has solved it. We’ve 10x’d ARR to double-digit millions in 18 months and are trusted by global enterprises like Spotify, MongoDB, Monzo, and Albertsons. We’re now the 4th fastest growing startup in Europe & the Sunday Times' #1 Best Medium Sized Tech Company To Work for. Our team previously scaled Tessian (cybersecurity tech, backed by Sequoia, Balderton, Accel, acquired post-Series C), and our team includes ex-founders operators who’ve grown unicorns, shipped world-class products, and executed at the highest levels. You’ll work alongside leaders like Ben, Abs, Sabrina, and Rebe. FIND OUT MORE ABOUT THE TEAM AND LIFE AT OMNEA HERE. OVERVIEW We’re looking for an exceptional Solutions Associate to join Omnea’s customer team. You’ll be excited to join an intense, fast-scaling enterprise SaaS startup with an experienced team and top-tier investors, and carve your path into startups and future Customer-team roles. You will work on the behind-the-scenes of the deployment of the Omnea platform and key strategic modules, features & integrations, implementing the optimal solutions for our customers that deliver meaningful value. You’ll become a product expert and be the voice of product depth, and secure a great grounding to move into broader customer team roles within 1-2 years of joining. You’ll be joining us at a pivotal time. We’ve just raised $50M in Series B funding from Khosla Ventures, Insight Partners, Accel, Point Nine, and First Round Capital. In the past year we’ve grown revenue 5x, tripled our customer base, and maintained >99% retention with enterprises like Spotify, Wise, Albertsons, Adecco, and McAfee. Our team is small but high-calibre -- it took over 10,000 interviews to hire our first 50 Omneans. Now we’re scaling fast and building the category of AI Supplier Relationship Management. And we are looking for the most driven Solutions Associate out there to help turn procurement into a true competitive advantage! WHAT YOU CAN EXPECT You’ll do whatever it takes to support & champion our customers in their journey with Omnea. You'll be supporting our S&I (Solutions & Implementation) Leads with product configuration, data preparation, and implementation over the first 12 months, as our S&I Leads mentor you into the more customer-facing aspects of the role, which you'll start to take on in months 12-24. Over time, you'll have pathway opportunities into full stack Customer Solutions & Implementation (trusted consultant, implementation project management and workflow designer), Customer Account Lead (ultimate commercial & relationship owner, driver of advocacy, engagement and customer revenue), Customer Technical Solutions (product expert, integration specialist and technical advisor) or Sales Engineering (prospect facing consultant, product & process transformation expert) roles within the customer team. The first 12-24 months will provide a great grounding in Omnea as both a product and a business, and you'll get to learn from a team of experts within our customer function. You might be a fresh grad wanting to get a broad range of experience whilst being hands on with a one of the most exciting and fast growing earlyy-stage Enterprise B2B SaaS companies around. Or perhaps you have 3 years post-uni working experience in a professional role looking to transition into startups and tech, and put in the year or so of Omnea grounding and mentoring before moving into the full-stack S&I role.. Please note: our compensation is based on levelling during the application process, but the advertised band is expected to roughly proxy 0 (lower end) to 3 (top end) years of professional experience. * You’ll join as an early hire in the Customer Team at one of Europe’s fastest-growing early-stage companies working alongside an experienced team who have done this before, with the best investors and teams out there * You’ll learn how to deploy a new & evolving SaaS product to some of the Europe’s most renowned tech companies by actually doing it (we don’t expect you to know yet!) * You’ll focus on setting customers up to be successful, ensuring their data is in great shape, and their configurations are implemented to the level of depth and sophistication to match the complexity of their companies * You’ll become a product expert and be one of the best people in the company at configuring the product, building workflows, and developing new use cases. * You’ll hone organisation and planning skills, as you help S&I leads in coordinating and driving towards launch, and achieving key milestones in the deployment ABOUT YOU We don’t expect you to know exactly how to do absolutely everything when you join! We are looking for someone with the right attitude & skillset to take on this challenge… TL;DR: you’re ambitious & hard-working, and you’re as comfortable handling ‘nitty gritty’ product config as you are communicating to more senior stakeholders. You make up for any potential lack of experience with hunger and a constant growth mindset. You are someone who will succeed at whatever you put your mind to. You’re intelligent & can work stuff out. You derive energy from building meaningful relationships, successfully completing projects, and pleasing customers/clients. * You have up to 3 years of experience in a top-tier & fast-paced environment; perhaps you had some excellent internships, maybe you've done a few years in consulting or been part of a start-up or scale-up. * More than 3y Experience? Check out our S&I role * You’ve got a track record of exceptional performance, whether it’s in academia, work, sport, or whatever else you’ve put your mind to * You are tech-savvy and can figure out new products / tools / processes quickly. Perhaps you’ve excelled with tech as part of your job before or in your degree, or just like the idea of using tech to solve problems. You’ll need the skillset, patience, and desire to become an Omnea product expert * You work hard & care lots about your work. You are ambitious & want to have a successful career. This requires sacrifice & dedication but you think it’s worth it, and you're willing to put in the effort over the first 12-24 months to get a great grounding in the nitty-gritty of our product * You’re highly organised and have an incredible attention to detail - you are a master of juggling lots of things at once * You're eager to learn. You're early in your career and are eager to soak up knowledge, and put in the work that will pay off down the line. * You care about good communication and how you present yourself, and you're keen to grow into roles within our Customer team, where communication is at the heart of what we do! * You’re entrepreneurial and want to be part of building something & making an impact. We've even signed up to the Future Founder Promise At Omnea, we embrace diversity. To build a product that's loved by everyone, we're best served by a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn't quite match the full job spec! And regardless of your race, religion, colour, gender, or anything else! If you think you could be a good fit for Omnea, please reach out. A FEW THINGS TO NOTE: * We offer competitive geo-localised benefits, and you can check out our UK Benefits Package here and our US Benefits Package here. * We work Tuesdays, Wednesdays & Thursdays in-person at our offices. At this early stage of our company life-cycle it's important to us that we get this together-time, and you can read more about why we believe this is a winning move here * We're commercial, ambitious and we don't pretend otherwise! We're actively seeking folks looking to make the most of a career-defining opportunity, with the hunger to be part of building something really impressive. You can see our values here and our Omnea Future Founder's fund here! * We sometimes use AI note-takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the background). We are proud to be recognised for both our culture and product, and we are just getting started. Join us as we grow! LEGAL NOTE: IF YOU ARE VIEWING THIS POSTING OUTSIDE OF THE OMNEA CAREERS' PAGE, THIS MAY BE AN AUTO-GENERATED ADVERTISEMENT AND MAY LACK THE FULL RANGE OF ADVERTISED INFORMATION - PLEASE CLICK THROUGH TO THE POSTING AT HTTPS://JOBS.ASHBYHQ.COM/OMNEA TO VIEW ADDITIONAL ADVERTISED INFORMATION ON THIS POSTING. ADDITIONALLY, WHERE ROLES HAVE HARD-SPECIFIED REQUIREMENTS (E.G. [X] DAYS IN OFFICE, UNABLE TO PROVIDE VISAS, ETC), IF IN YOUR APPLICATION YOU PROVIDE DETERMINISTIC CHECK-BOX CONFIRMATION THAT YOU DO NOT MEET THE HARD-SPECIFIED REQUIREMENTS, DETERMINISTIC (NOT AI OR SUBJECTIVE) AUTOMATIC REJECTION CRITERIA ARE IN PLACE.
OUR MISSION At Ophelos, we believe in a different way to deal with debt. One that puts empathy and understanding front and centre, approaching our customers as individuals — no matter what they’re going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That’s why we’re taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we’ve worked with some of the UK’s leading companies, including Octopus, Scottish Power and Philips — helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe’s biggest credit management service and have begun the next phase in our growth — expansion into 17 European markets over the next two years. FORWARD DEPLOYED ENGINEER London-based with European travel (UK, France, Portugal and beyond) ABOUT THE ROLE Ophelos is at a pivotal moment. We've built a market-leading, AI-first debt resolution platform — and now we're deploying it at scale across Intrum's European business. As our Forward Deployed Engineer, you'll lead that effort. Intrum, our parent company and one of Europe's largest credit management businesses, manages debt on behalf of a wide range of merchant clients — retailers, telcos, financial institutions, and more — across multiple European markets. Your job is to onboard those clients onto the Ophelos platform: understanding their data, their business logic, their customer portfolios, and their contractual and regulatory context, and making sure Ophelos works correctly for each of them. Every client is different. They come with different data formats and quality standards, different definitions of what a debt case looks like, different regulatory obligations depending on their sector and market, and different expectations of how their customers should be treated. Your job is to absorb all of that, map it clearly, and translate it into a solution that works — at scale, across many clients, across multiple countries. This role sits at the intersection of solution architecture, technical consulting, and product partnership. You'll spend as much time in discovery conversations and design workshops as you will in configuration files and integration specs. You'll need to be equally credible with a compliance lead in Paris, a data engineer in Lisbon, and a product manager in London. WHAT YOU'LL DO Onboard merchant clients onto Ophelos Each client Intrum brings to Ophelos has its own data structures, business rules, and portfolio characteristics. You'll lead the technical onboarding — understanding their data, designing the ingestion and mapping layer, and ensuring Ophelos represents their cases accurately and operates correctly on their behalf. Navigate localisation and regulatory complexity Operating across European markets means dealing with materially different regulatory frameworks, debt collection norms, and consumer protection requirements — which vary by country, and sometimes by client sector. You'll develop deep fluency in what those differences mean technically, and design the configuration and solution patterns that allow Ophelos to serve each context correctly. Design solutions, not just integrations You'll translate complex, sometimes ambiguous client requirements into clean solution designs — mapping existing data structures, business logic, and operational processes to Ophelos's platform. This isn't just about getting data from A to B; it's about understanding the business intent behind every field and flow, and making sure nothing gets lost in translation. Own the data ingestion layer A significant part of this role involves designing and owning how each client's data arrives into Ophelos — in the right shape, with the right validation, from the right sources. You'll work across varying data formats, system conventions, and quality standards, and build patterns that make future onboarding progressively more efficient. Close the feedback loop You're Ophelos's eyes and ears in the field. When you encounter a recurring client need, a gap in our product, a bug that only surfaces in a specific market context, or a feature that would unlock onboarding for a whole segment of clients — you bring that back clearly and systematically. You'll log issues, articulate feature requests with context and business case, and act as a structured conduit between the real world and Ophelos's product and engineering teams. Build the onboarding playbook Document what you learn. Build reusable patterns, data mapping frameworks, and localisation guides that make each subsequent client onboarding faster and more predictable than the last. Use LLM tooling as a force multiplier Like all Ophelos engineers, you'll work in an AI-first way — using Claude Code, Codex, and OpenSpec to accelerate integration work, draft specs, and explore solutions faster than traditional approaches allow. THE OPHELOS PLATFORM You'll need to develop deep familiarity with our stack — not necessarily to build core features, but to understand its capabilities, constraints, and integration surface thoroughly: * Languages: TypeScript, Python, Ruby * Backend frameworks: FastAPI, Ruby on Rails * Data: PostgreSQL (via PlanetScale), Databricks * Workflow orchestration: Temporal * Financial ledger: TigerBeetle * Infrastructure: AWS, Kubernetes * Observability: Datadog * LLM tooling: Claude Code, OpenSpec, Codex ABOUT YOU You're a systems thinker with technical depth and strong commercial instincts. You've probably worked in fintech, financial services, or enterprise SaaS — in a role that required you to get inside a client's world, understand it thoroughly, and design solutions that actually fit. You might come from a solutions engineering, implementation consulting, or technical architecture background. What matters is that you're equally comfortable shaping a solution design and getting hands-on with the data or configuration to make it real. You're energised by variety — different clients, different markets, different problems — rather than unsettled by it. You'll likely have: * Experience in a solutions architect, forward-deployed engineer, technical consultant, or implementation lead role — ideally at a fintech, payments, or financial services company * Strong systems thinking: you naturally map business processes, data flows, and client-specific logic into coherent technical designs * Comfort with data — understanding schemas, transformation logic, validation rules, and ingestion pipelines at a practical level * Experience navigating regulatory or compliance requirements that vary across markets, sectors, or client types * The ability to communicate complex technical concepts clearly to non-technical stakeholders, and business context clearly to engineers * A structured approach to discovery: you ask good questions, document rigorously, and turn ambiguity into clarity * Willingness to travel regularly across Europe (primarily UK, France, and Portugal, with further markets to follow) Bonus points for: * Background in debt management, credit, collections, or payments — understanding the domain accelerates everything * Working knowledge of French * Experience onboarding multiple enterprise clients with divergent data models or business logic onto a shared platform * A track record of feeding structured product feedback from deployments back into a product organisation WHY THIS ROLE This is a rare opportunity to operate at the centre of a major European expansion — with real complexity, real stakes, and direct influence over how a genuinely impactful product gets adopted across a continent. You'll develop a breadth of domain knowledge, technical context, and stakeholder experience that's hard to find anywhere else. And you'll be helping Ophelos do what it exists to do: support households and businesses in breaking the cycle of problem debt. WORKING ARRANGEMENTS Based in London, with regular travel across Europe — primarily UK, France, and Portugal, with other markets to follow as the rollout expands. Ophelos operates on a hybrid model with three days per week in our office near Liverpool Street; during active client onboardings, on-site presence will be required. Ophelos is an equal opportunities employer. We are committed to building a diverse and inclusive team. ABOUT OUR TEAM Ophelos launched in June of 2021, backed by investors such as AlbionVC, Connect Ventures and Fly Ventures. In 2023, we were acquired by Intrum, Europe’s biggest credit management service. Our growing team has team helped build some of the world’s most successful businesses, including the likes of Monzo, Google, Oracle, ASAPP, IBM and more — in addition to pioneering innovative products, sitting at the intersection of enterprise, financial technology, artificial intelligence and academia, working with institutions such as Oxford University, the University of Amsterdam and the University of Hong Kong. OUR VALUES Supporting customers and businesses to improve their financial health is a long-term mission. Our company values act as our north star, steering our every move as an organisation and are the backbone of our unique company culture. Our values and culture allow us to stay true to our larger purpose, even as we continue to grow at a rapid pace. Customers and Clients first – We exist to help real people move through debt and to get clients paid back. This commitment drives how we design products, deliver services, and interact with customers and clients daily. Dream big – We have ambition and drive to succeed - we’re not just raising the bar, we’re confidently asserting ourselves as the benchmark. Get it done – We’re decisive and embrace a sense of urgency; we don’t let opportunities get away from us. We’d rather act quickly and take informed risks, iterating and learning as we go. Win as one - We work as one team, supporting each other and aiming for shared goals. At Ophelos, the team isn’t just individual departments - it’s all of us together. We challenge and support each other because we care about everyone’s growth and success. Ophelos is committed to creating a diverse work environment and is proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to all team members. We are building an environment where every Ophelos team member can thrive, feel a sense of belonging, and do the best work of their careers. We value diversity and recruit, hire, and promote individuals solely based on talent, qualifications, competence, and merit. We evaluate candidates without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or other protected characteristics as required by law and as a matter of our company values. GDPR NOTICE When you apply to a job on this site, the personal data contained in your application will be collected by Ophelos ("Controller"), located at 1 Finsbury Ave, London EC2M 2PF, and can be contacted by emailing support@ophelos.com. Controller's data protection contact is Kofi Barnes, who can be contacted at support@ophelos.com. This notice explains how we process your personal data throughout our recruitment process, including at the interview stage described below. Applying for a role with Ophelos is subject to the practices described in this notice — it is not a separate agreement you sign, but a description of how the recruitment process works. You won't be given a separate notice at each stage; Ophelos retains discretion over which of the described tools and processes are applied to any given application or interview, within the purposes set out below. This discretion does not extend to introducing automated decision-making without human review — that is addressed separately below. What we use your data for Your personal data will be processed for the purposes of managing Controller's recruitment-related activities, which include reviewing applications, setting up and conducting interviews and tests, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring process. As part of this process, we use software tools — including AI-assisted tools — to help us organise, screen, and evaluate applications and interviews. This includes: * Automated analysis of CVs and application materials to identify relevant skills and experience * Automated analysis of interview transcripts to help summarise and score responses (see "Interviews" below) * Generating scores, summaries, or insights to assist our recruiters Currently, these AI-assisted outputs are advisory only. A human recruiter reviews every application and every AI-generated score or summary before any decision is made, and no application is filtered out or rejected by an automated process alone. We may in future use automated tools to make, or take part in making, decisions about your application without human review at that stage, if we do so in a way that complies with applicable law at the time — for example, by obtaining your explicit consent, or where the decision is necessary for entering into a contract with you, and in either case only with appropriate safeguards, including your ability to request human review of, and to contest, that decision. If we intend to introduce this, we will update this notice and separately inform you before it applies to your application — this notice alone does not authorise it. We also use historical, aggregated recruitment data to improve our processes generally — for example, to better understand which factors tend to be associated with successful hires. Where this involves data from past applicants, it is anonymised or aggregated before use, and is not used to make any decision about a specific individual. Such processing is legally permissible under Art. 6(1)(f) UK/EU GDPR as necessary for the legitimate interests pursued by the Controller: the solicitation, evaluation, and selection of applicants for employment, and the improvement of Controller's recruitment processes. Interviews — recording and transcription If you're invited to an interview conducted by video or phone call, it will be recorded and automatically transcribed as a standard part of our recruitment process — this is described in this notice, which applies to your application as explained above. Where an interview is recorded: * The interview will be recorded and transcribed using our video-calling provider (Google Meet). * The transcript will be processed by AI tools (including models provided by Anthropic and Google) to help generate a summary and structured notes for the interview panel, and to help train and improve our own recruitment tools as described above. * The recording, transcript, and any AI-generated summary will be stored on Ophelos's systems (hosted via Cloudflare) and in Greenhouse. * A human interviewer/panel always reviews the AI-generated summary as part of forming their own assessment — it is a starting point for the panel, not a decision in itself. Recording and transcribing interviews in this way is necessary for us to evaluate all candidates fairly and consistently, and is carried out under our legitimate interests (Art. 6(1)(f) GDPR) in running a fair, well-documented recruitment process. Who we share your data with Your personal data will be shared with the following processors, engaged by Controller to help manage its recruitment and hiring process: * Greenhouse Software, Inc. — applicant tracking system (United States) * Google LLC — video interview hosting/recording (Google Meet), and AI models used to help analyse application and interview materials (United States) * Anthropic, PBC — AI models used to help analyse and summarise application and interview materials (United States) * Cloudflare, Inc. — infrastructure and data storage supporting our recruitment tools [confirm storage region before publishing] We use application and interview data, including through AI-assisted tools, to train and improve our own internal recruitment tools and models — for example, to refine how we identify relevant skills and experience, and to better understand what tends to be associated with successful hires. This is part of how we evaluate and improve our recruitment process on an ongoing basis. The third-party AI providers who process this data on our behalf do not use it to train their own general-purpose AI models — it is used only to generate the specific outputs described in this notice. International data transfers Because the above providers are located in or transfer data to the United States, if you are located outside the United States, your personal data will be transferred to the United States once you submit it or once your interview is processed. Where the European Commission has not made an adequacy determination covering such a transfer, it is subject to appropriate safeguards, including Standard Contractual Clauses and/or the EU-U.S. Data Privacy Framework where the recipient is certified. You can obtain a copy of the relevant safeguards by contacting support@ophelos.com. How long we keep your data Your personal data, including any interview recordings, transcripts, and AI-generated summaries, will be retained for the duration of the recruitment process and for 24 months afterwards, to allow us to consider you for other roles and manage any related legal claims, after which it will be deleted or anonymised. You can request earlier deletion at any time by contacting support@ophelos.com. Your rights Under the GDPR, you have the right to request access to your personal data, to request that it be rectified or erased, and to request that processing be restricted. You also have the right to data portability and the right to object to processing based on legitimate interests, including interview recording — though for the reasons explained above, we may not be able to progress an application where a candidate objects to standard recording of the interview stage. In addition, you may lodge a complaint with an EU or UK supervisory authority (in the UK, the Information Commissioner's Office).
FEQ327R325 At Databricks, our core values are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers to make informed decisions that push their business forward. We provide a user-friendly and intuitive platform that makes it easy to turn insights into action and fosters a culture of creativity, experimentation, and continuous improvement. You will be an essential part of this mission, using your technical expertise to demonstrate how our Databricks Data Intelligence Platform can help customers solve their complex data challenges. You'll work with a collaborative, customer-focused team that values innovation and creativity, using your skills to create customised solutions to help our customers achieve their goals and guide their businesses forward. Join us in our quest to change how people work with data and make a better world! Reporting to the Manager, Field Engineering. The impact you will have: * Form successful relationships with clients throughout your assigned territory, providing technical and business value to Databricks customers in collaboration with Account Executives. * Operate as an expert in big data analytics to excite customers about Databricks. You will develop into a ‘champion’ and trusted advisor on architecture, design, and implementation to lead the successful adoption of the Databricks Data Intelligence Platform. * Author reference architectures, how-tos, and demo applications to scale best practices in your field and support customers. Lead workshops, seminars, and meet-ups to help build the Databricks community in your region and scale best practices in your field. * Act as a hands-on technical advisor, helping customers design, validate, and adopt modern data and AI architectures on the Databricks Data Intelligence Platform. * Grow your knowledge and expertise to the level of a technical and/or industry specialist. What we look for: * Experience in solutions architecture, technical consulting, or pre-sales, with a strong hands-on approach to solving customer problems. * Strong capability in at least one or two of the following areas: Data Engineering, Data Warehousing, AI/ML, GenAI, AI Agents, or application development, with interest in expanding into adjacent areas over time. * Exposure to domains such as CDP/Martech, customer data architectures, cybersecurity, or modern AI application patterns would be valuable, but is not required. * Engage customers in technical sales, challenge their questions, guide clear outcomes, and communicate technical and value propositions. * Develop customer relationships and build internal partnerships with account executives and teams. * Prior experience with coding in a core programming language (i.e., Python, SQL) and willingness to learn a base level of Spark. * Hands-on experience with modern data and analytics technologies, including public cloud platforms and technical validation work such as prototypes or proofs of concept. * Experienced in use case discovery, scoping, and delivering complex solution architecture designs to multiple audiences, requiring an ability to context switch in levels of technical depth. * Nice to have: Databricks Certification * The candidate must be able to commute to London offices regularly and travel approximately. * 20-30% of the time across UK&I for customer visits About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.