Director Solutions Design and Delivery

Disguise

Role: Director of Solutions and Delivery Location: USA (Atlanta, LA or New York) OR UK (London) Centre: Customer Excellence Reports: 20 FTEs across the Americas, EMEA, and APAC. Reports to: SVP Customer Excellence    About the role The Director of Solutions and Delivery leads a global function spanning key stages of the customer journey, from pre-sales and solution design through to on-site delivery and post-project handover. This person will have budget accountability for customer projects, as well as forecasting, and resource planning to support profitable project delivery. Partnering closely with Sales, Project Management, Creative Services, Customer Success, Customer Education, and Product teams, this function  supports the full spectrum of customer delivery—from complex RFPs and designing multi-surface LED environments to commissioning virtual production stages and supporting live broadcast deployments. This newly created role brings together the former Solutions Design Team  and Technical Services Team within the Customer Excellence Center. The Director of Solutions and Delivery will develop and mentor a high-performing team (20 FTEs) across the Americas, EMEA, and APAC. This person will have end-to-end accountability for this new team; its people, its quality standards, its commercial outcomes, and its culture. As well as ensuring the team is fully integrated within the broader Customer Excellence organisation and aligned with its strategic objectives. The Director of Solutions and Delivery will be responsible for developing the processes, standards, and tools that allow the team to operate efficiently and at scale. This person will be a recognised authority in their field, with deep technical expertise, strong commercial judgement, and extensive experience leading teams that bridge creative vision and technical delivery. They will bring an ambitious vision for a unified solutions and delivery function, together with the organisational and interpersonal skills to turn that vision into reality. What you will do  * Line manage leaders across the Americas, EMEA, and APAC regions, with accountability for the team's performance and development * Establish a team culture that values both technical excellence and commercial acumen — where every team member understands their impact on client outcomes and business results * Define and implement consistent ways of working, quality standards, and best practices across both design and delivery functions globally * Raise the commercial fluency of the team — building awareness of margin, pricing strategy, upsell opportunities, and competitive positioning within the Disguise portfolio * Act as a senior technical voice in client conversations, translating complex solutions for both technical and non-technical audiences * Lead the team in delivering detailed system designs, equipment specifications, ROMs, SOWs, and project documentation to a consistently high standard * Serve as the senior escalation point for complex or high-stakes technical issues across active projects globally * Champion a culture of customer excellence across the team — where exceeding client expectations is the baseline, not the stretch goal * Own the budgeting and forecasting for this new function in partnership with the SVP Customer Excellence * Work with Project Management to ensure resource allocation, capacity planning, and project financials are managed effectively Essential experience we are looking for  * 10+ years of experience in technical solutions, pre-sales, systems design, OR delivery within the entertainment technology, live events, broadcast, or immersive experience sectors * Proven track record of leading and developing high-performing technical teams including managers in a global, fast-paced environment * Strong technical foundation in one or more of: virtual production, LED stages, broadcast systems, real-time rendering, media servers, or immersive AV technologies * Demonstrated ability to operate across the full project lifecycle from first pitch through to post-delivery with fluency in both pre-sales and execution * Demonstrated ability to build bridges between creative and technical disciplines translating vision into executable solutions * Experience managing budgets, forecasting, and resource planning at a function or department level * Commercially astute: able to scope projects, assess margin, understand competitive positioning, and contribute to business development strategy * Experience with system design and diagramming tools such as Vectorworks, Lucidchart, or similar Skills, behaviours and values we are looking for  * Exceptional communicator and presenter: able to influence and inspire at all levels, from client stakeholders to executive leadership to individual contributors * Strong analytical and problem-solving skills: ability to make sound decisions under pressure * Driven: being proactive and passionate in seeking what might not immediately be apparent * Dynamic: being able to pivot quickly with an abundance of energy and resilience * No Ego: being approachable, authentic and humble * Willingness to travel globally as project and business needs require Even better if... * Experience with Disguise or equivalent media server platforms (Resolume, Green Hippo, Disguise, etc.) About Disguise Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle. We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment.    Don’t Disguise your differences. Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere.    Our values * Honest. We are real with ourselves and our clients and share our ideas with openness and transparency.  * Evolutionary. We innovate using our user’s ever-changing needs so our technology remains ahead-of-the-game. * Fearless. We take the best path, not the easiest, and innovate where it’s right, not where it’s simplest. * Resilience. We don’t give up until we find the right solution, even if it means going outside our remit. * Belong.  We create an environment where everyone feels like they belong and is empowered to do their best work.   Our benefits * We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include: * Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory * Hybrid working between home and our offices (dependent on role and location) * Mental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes * Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries * Belonging policies -  including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning * Training, coaching & mentoring

Disguise

Role: Director of Solutions and Delivery Location: USA (Atlanta, LA or New York) OR UK (London) Centre: Customer Excellence Reports: 20 FTEs across the Americas, EMEA, and APAC. Reports to: SVP Customer Excellence    About the role The Director of Solutions and Delivery leads a global function spanning key stages of the customer journey, from pre-sales and solution design through to on-site delivery and post-project handover. This person will have budget accountability for customer projects, as well as forecasting, and resource planning to support profitable project delivery. Partnering closely with Sales, Project Management, Creative Services, Customer Success, Customer Education, and Product teams, this function  supports the full spectrum of customer delivery—from complex RFPs and designing multi-surface LED environments to commissioning virtual production stages and supporting live broadcast deployments. This newly created role brings together the former Solutions Design Team  and Technical Services Team within the Customer Excellence Center. The Director of Solutions and Delivery will develop and mentor a high-performing team (20 FTEs) across the Americas, EMEA, and APAC. This person will have end-to-end accountability for this new team; its people, its quality standards, its commercial outcomes, and its culture. As well as ensuring the team is fully integrated within the broader Customer Excellence organisation and aligned with its strategic objectives. The Director of Solutions and Delivery will be responsible for developing the processes, standards, and tools that allow the team to operate efficiently and at scale. This person will be a recognised authority in their field, with deep technical expertise, strong commercial judgement, and extensive experience leading teams that bridge creative vision and technical delivery. They will bring an ambitious vision for a unified solutions and delivery function, together with the organisational and interpersonal skills to turn that vision into reality. What you will do  * Line manage leaders across the Americas, EMEA, and APAC regions, with accountability for the team's performance and development * Establish a team culture that values both technical excellence and commercial acumen — where every team member understands their impact on client outcomes and business results * Define and implement consistent ways of working, quality standards, and best practices across both design and delivery functions globally * Raise the commercial fluency of the team — building awareness of margin, pricing strategy, upsell opportunities, and competitive positioning within the Disguise portfolio * Act as a senior technical voice in client conversations, translating complex solutions for both technical and non-technical audiences * Lead the team in delivering detailed system designs, equipment specifications, ROMs, SOWs, and project documentation to a consistently high standard * Serve as the senior escalation point for complex or high-stakes technical issues across active projects globally * Champion a culture of customer excellence across the team — where exceeding client expectations is the baseline, not the stretch goal * Own the budgeting and forecasting for this new function in partnership with the SVP Customer Excellence * Work with Project Management to ensure resource allocation, capacity planning, and project financials are managed effectively Essential experience we are looking for  * 10+ years of experience in technical solutions, pre-sales, systems design, OR delivery within the entertainment technology, live events, broadcast, or immersive experience sectors * Proven track record of leading and developing high-performing technical teams including managers in a global, fast-paced environment * Strong technical foundation in one or more of: virtual production, LED stages, broadcast systems, real-time rendering, media servers, or immersive AV technologies * Demonstrated ability to operate across the full project lifecycle from first pitch through to post-delivery with fluency in both pre-sales and execution * Demonstrated ability to build bridges between creative and technical disciplines translating vision into executable solutions * Experience managing budgets, forecasting, and resource planning at a function or department level * Commercially astute: able to scope projects, assess margin, understand competitive positioning, and contribute to business development strategy * Experience with system design and diagramming tools such as Vectorworks, Lucidchart, or similar Skills, behaviours and values we are looking for  * Exceptional communicator and presenter: able to influence and inspire at all levels, from client stakeholders to executive leadership to individual contributors * Strong analytical and problem-solving skills: ability to make sound decisions under pressure * Driven: being proactive and passionate in seeking what might not immediately be apparent * Dynamic: being able to pivot quickly with an abundance of energy and resilience * No Ego: being approachable, authentic and humble * Willingness to travel globally as project and business needs require Even better if... * Experience with Disguise or equivalent media server platforms (Resolume, Green Hippo, Disguise, etc.) This is the the basic salary range  for U.S. based candidates Compensation for candidates based outside the U.S. will be determined in line with local market benchmarks and internal equity Basic Salary Range $140,000—$170,000 USD About Disguise Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle. We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment.    Don’t Disguise your differences. Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere.    Our values * Honest. We are real with ourselves and our clients and share our ideas with openness and transparency.  * Evolutionary. We innovate using our user’s ever-changing needs so our technology remains ahead-of-the-game. * Fearless. We take the best path, not the easiest, and innovate where it’s right, not where it’s simplest. * Resilience. We don’t give up until we find the right solution, even if it means going outside our remit. * Belong.  We create an environment where everyone feels like they belong and is empowered to do their best work.   Our benefits * We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include: * Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory * Hybrid working between home and our offices (dependent on role and location) * Mental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes * Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries * Belonging policies -  including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning * Training, coaching & mentoring

Hypatos

DEINE AUFGABEN About Us We are building next-generation AI-native automation products for enterprise finance and Global Business Services (GBS). Our focus is on intelligent document and process automation, combining cutting-edge AI research with real-world enterprise applications. We work with global consulting firms and multinational clients, and are now expanding our leadership capacity in AI. The Role: We are seeking a Director of AI to act as a key leader in our AI organization. You will drive innovation, productization, and delivery of AI automation solutions, working across R&D, product, and customer success. This is a highly hands-on role, combining technical depth with leadership responsibilities. What You’ll Do: * Lead applied AI research in LLMs, agent frameworks, RAG, embeddings, and multimodal document understanding. * Drive productization: transform prototypes into scalable, reliable SaaS and on-prem solutions. * Design and refine AI pipelines for automation (prompting, orchestration, validation, continuous learning). * Collaborate with Product, PS, and CS teams to ensure customer requirements translate into robust AI features. * Mentor and grow AI engineers, delivery specialists, and researchers; help define team structure. * Represent the company’s AI vision internally and externally, including with strategic partners and enterprise clients. * Balance experimentation and delivery: move fast, but with enterprise-grade quality. DEIN PROFIL What We’re Looking For: * Deep hands-on expertise with LLMs, AI agents, RAG, embeddings, and orchestration frameworks (LangChain, LangGraph, CrewAI, MCP, etc.). * Strong track record in AI productization (building features beyond prototypes). * Experience with enterprise automation domains (finance, GBS, ERP systems like SAP/Oracle/Workday, etc.) is a plus. * Proven ability to work cross-functionally with Product, Engineering, and Delivery teams. * Leadership qualities: able to coach, mentor, and inspire a growing AI team. * Pragmatic builder: combines research curiosity with execution discipline. Why Join Us: * Be at the forefront of AI-native enterprise automation. * Work with leading global clients and partners. * Shape the future of our AI organization and products. * Join a collaborative, ambitious, and international team UNSER VERSPRECHEN Our Promise   * You will receive Mentorship from our legal expert with software experience ·           * We trust amazing people to do amazing things and make a long-term impact - we give you Freedom and ownership of meaningful work that directly impacts the business  * We're building a positive organizational culture where personal and professional growth are just as important as business growth  * We believe different perspectives make Hypatos a better community - that is why we're committed to building a diverse and inclusive environment where you feel you belong  * Beyond a top market compensation package including company shares, you will enjoy a personal development budget, meal allowance, sporting activities and free beers :)