IT Systems Engineer

ABOUT UPSUN (FORMERLY PLATFORM.SH)  Upsun is the cloud application platform humans and robots love. It is built for today’s hybrid teams, where AI agents write and test code and humans focus on solving the problems that really matter. Developers, DevOps engineers, and platform teams use Upsun to build, ship, and scale confidently without wrestling with backend infrastructure. We give you your time back. You get: * Predictable performance, even at scale * Secure, compliant environments by default  * Real-time observability and profiling built in * Cloning, configuration, and provisioning in seconds  * AI-ready features that plug directly into your stack The name says it all. "Up" means uptime, reliability, and acceleration. "Sun" reflects our follow-the-sun-support, a 24x7, globally distributed support team keeping the lights on while you rest. Our core belief is that software should power brighter solutions and greater innovation. Upsunners are a remote, global workforce, and we thrive in a multicultural team. We are committed to open source and an open, welcoming environment. Our team spans the globe and the experience spectrum. What's our commonality, our cultural fabric? A curious spirit and a thirst for knowledge; an eagerness for innovative ideas and cultures. We believe we can build anything together in an environment that frees you to do your best work. Our values:  🌿 We make a positive impact. ✨ We aim for the stars. 💚 We care for each other.  IMPACT OF AN IT SYSTEMS ENGINEER As an IT Systems Engineer you take the identity plane from working to well-run: automated, governed, and consistent, so access is correct by default, and our auditors find evidence rather than surprises. Reporting to the IT Director, you play a pivotal role in a growing internal IT department, driving the internal systems layer around identity—from our SaaS estate to Google Workspace. You are the person who makes identity quietly reliable: predictable, documented, and automated, while remaining flexible enough to support the wider IT function as our scaling remote organization evolves. WHAT TO EXPECT * Identity and access management: Own Okta as the backbone of how people get access, managing the app catalog (SSO integrations for new SaaS tools), policy management (MFA, device trust), and directory hygiene (Universal Directory, group management, breakglass access). Run identity day to day, refine our SSO and SCIM integrations, and keep joiner, mover, and leaver flows accurate from our HR system.   * Lifecycle and access automation: Automate provisioning and deprovisioning so access is granted and revoked automatically, not by hand. Build and maintain workflows with tools like Okta Workflows and n8n, manage access configuration as code, and keep SCIM provisioning in sync with our HR system.   * Process and governance: Structure and harmonize clear procedures around the identity plane, so access requests, approvals, and reviews follow one consistent, documented path instead of ad hoc steps.   * Internal IT systems and SaaS administration: Own our internal systems end to end. Integrate, secure, and validate our SaaS stack, administer Google Workspace as our core collaboration suite, connect our tools through Okta and our HR system, and own the application validation process.   * Compliance engineering: Implement and evidence access controls for ISO 27001 and SOC 2 Type 2 with our Security team, ensuring access reviews and audit logs are a by-product of well-built systems, not a quarterly scramble.   * Endpoint and device management (shared): Partner on administrating Jumpcloud our MDM across macOS, Windows, and Linux, sharing endpoint and device management with our IT Operations and Endpoint Manager so coverage scales with the team.   * Where the team needs you: We are a small, growing IT team, so scope will flex over time. You are happy to pick up adjacent systems work and support across the wider IT function as our needs evolve. WHAT YOU BRING * Identity expertise: Deep, hands-on experience with Okta or a comparable identity provider, including SSO, SCIM, lifecycle automation, and API-driven provisioning * IT Experience: Typically 5 or more years in IT systems, identity, or access engineering, including time in a developer-heavy or engineering-led environment. * Automation skills: You build automation with tools like Okta Workflows, n8n, or similar, you are comfortable with APIs and webhooks, and you script in Python or a comparable language. * Process optimization: You bring order to environments that grew quickly. You write clear procedures, standardize how things are done, and leave systems better documented than you found them. * SaaS-first operations: You have run and integrated a SaaS-based environment, where identity and APIs matter more than racks and networks. * Compliance fluency: You have worked inside ISO 27001 or SOC 2, ideally Type 2 where evidence is continuous, and you understand what auditors actually need. * Remote collaboration: You work well without close supervision in a fully remote team, and you communicate clearly with technical and non-technical colleagues alike * Google Workspace administration: We are a Google shop, so hands-on Google Workspace administration is core to this role: users, groups, policies, and security settings. * Working style: You are comfortable wearing several hats in a small IT team, picking up adjacent systems and endpoint work, and flexing as priorities shift. BONUS POINTS * Comfort managing configuration through Git-based workflows, or infrastructure as code with Terraform.   * Professional proficiency in French.  WHERE WE HIRE At Upsun, remote work isn't just a trend - it's our foundation. The freedom of remote work with the support of a diverse, global team has been our successful model for over a decade. Our culture celebrates flexibility and collaboration, and while we have team members in over 30 countries around the globe, we are currently focused on hiring for this role in Canada, France, Germany, Spain, and the United Kingdom. Although we’re unable to provide visa sponsorship at this time, we welcome applications from all qualified candidates who are legally authorized to work in these countries.  HOW WE HIRE We know that a great hire won’t meet every requirement that we’ve outlined. If you can see yourself elevating the team, we want to hear your story. Few of us would be here had we not taken a chance.    You can expect 4 interviews on Google Meet to follow the order below. Should you successfully move through the entire process you will have the opportunity to meet with a variety of Upsunners. Our goal is to ensure you can make the most informed decision on whether this role, and our culture aligns with what you’re looking for in your future working environment.  1. 45 Minutes with Talent Acquisition  2. 60 Minutes with Hiring Manager (Director, IT) 3. 60 Minutes with Team (Senior Director, Site Reliability Engineering & Senior IT Manager) 4. 45 Minutes with Executive (Senior Director, FP&A & IT) All roles require background checks. WHAT WE OFFER 💡 A product you can believe in - Join us in transforming how businesses build and manage web applications, driven making a positive impact as a proud B Corp. 🏆 An Award-Winning Workplace - We’ve been recognized by Forbes’ Top 30 Companies for Remote Jobs and France’s Best Workplaces for Women. 🗣️ A culture that values your voice - Join a flexible, open, and inclusive work environment where your voice is encouraged, and your ideas shape our growth and evolution. 🌎 A global team - Collaborate with colleagues from diverse backgrounds across the world, embracing different perspectives 🎉 Benefits and perks - Make the most of what matters to you > 🏝 Flexible PTO > > 🩺 Comprehensive healthcare coverage (UK, Canada, France, Spain) > > 📈 Company stock options > > 🧠 Professional development budget > > 💻 Office equipment budget > > 💆‍♀️ Wellness budget > > 🧳 Annual team gatherings > > 🛜 Internet reimbursement > > 👶 Inclusive parental leave > > ✈️ Remote work travel program YOU BELONG HERE At Upsun, we celebrate diversity in all its forms and are committed to fostering an inclusive, equitable, and supportive workplace where everyone can thrive. We embrace and value different perspectives, backgrounds, and experiences, because they make us stronger as a team. Whoever you are, wherever you're from, and whatever path you've taken, you are welcome here. We encourage you to bring your whole self to work, connect with others, and share your passion. If you need accommodations at any stage of our hiring process, please let us know. We're here to ensure an accessible and comfortable experience for you.

ABOUT VERCEL: Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience. Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents. We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next. About the Role: We're hiring an IT Systems Engineer to help us improve the way our tools, systems, and processes work together. This role is hands-on and technical, with a focus on automation, integrations, and cleaning up some of the complexity that’s built up as we’ve grown. In the near term, you’ll spend most of your time building scripts and improving workflows while leveraging AI, and helping us reduce tool sprawl and vendor noise. Over time, we’re looking for someone who can help bring more structure and long-term thinking to how our team operates. If you like solving real problems, working across teams, and turning messy systems into something that just works, we’d love to talk. This is an in-person role based at our San Francisco headquarters.  The successful candidate will be expected to work onsite to effectively collaborate with our team and support our office's IT needs. What You Will Do: * Design, build, and maintain automation workflows across core IT systems * Lead tool consolidation and SaaS lifecycle improvements * Own and improve vendor management processes including procurement, renewals, intake, and documentation * Partner with Security, Compliance, and People Operations on cross-functional workflow optimization * Build and maintain integrations between systems such as Okta, Google Workspace, Slack, MDM, and ITSM * Contribute to and help enforce IT documentation standards * Identify and address tech debt especially in high-friction workflows * Help shift IT from reactive support to a proactive, strategic partner About You: * Technically strong: Fluent in scripting (Bash, Python, etc.), APIs, and automation platforms like Workato or Zapier * Process and project-oriented: Skilled at designing and implementing scalable systems * AI and Automation Expertise: Able to leverage generative AI tools to improve IT workflows and automation * Cross-functional communicator: Comfortable collaborating with other teams and and other stakeholders * Hands-on: Willing to roll up your sleeves and build, implement, and maintain critical systems * Proactive and strategic: Able to focus on immediate needs while aligning with long-term IT goals * Documentation-forward: Values clarity and scales knowledge effectively within the team Success in This Role Looks Like: * Identify and automate at least one high-impact IT workflow that improves team efficiency or reduces manual overhead * Reduce SaaS tool sprawl by identifying redundant or low-use apps and driving at least one deprecation or consolidation * Improve perception of IT by delivering quick wins that make internal tools and processes easier to work with * Collaborate with other teams to improve at least one shared process, such as access reviews or procurement requests * Contribute to a growing internal knowledge base with reliable documentation for systems, processes, and automations   BENEFITS: * Competitive compensation package, including equity. * Inclusive Healthcare Package. * Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. * Flexible Time Off. * We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA base pay range for this role is $116,000.00 - $174,000.00. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.  Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.