Customer Solutions Consultant - French Market

Account Manager - SMB - French Market

Agicap

Created in Lyon in 2016 by three French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 8000 customers, 650 employees and fast revenue growth (7x between 2021 and 2024). Agicap is part of the French Tech 120, rewarding the most promising startups in France.   Agicap allows Finance teams of Mid-Market companies to efficiently manage and forecast their cash, pay their suppliers and get paid. By combining a Treasury Management System, and Accounts Payable and Accounts Receivable solutions into a single platform, Agicap aims at becoming the next leading Treasury Management platform for mid-market companies.   We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and BlackFin, with a last round in November 2024.   These additional resources further fuel our product innovation, allowing us to grow significantly and accelerate our international expansion across the world.   We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!     As an Account Manager, your primary mission is to drive growth and retention on your portfolio.     To achieve this, you focus on 3 pillars :    Trusted advisor posture :  - Support customer lifecycle as soon as onboarding ends by organizing regular EBRs - Build 6-12 months retroplannings with clients by coordinating an action plan with other internal teams (CSC, implementation team...) - Anticipate and resolve frictions   Sales process: - Own the client relationship with a specific focus on sourcing and/or qualifying upsell opportunities (no closing)  - Handover qualified upsells leads to Expansion Managers - Anticipate and handle customer renewals - Handle churn requests   Sales excellence: - Respect and suggest improvement of actual process to boost prioritization and efficiency - Fill in properly CRM to have the most updated data - Report regularly on performance  - Share your expertise and best practices with the team - Provide qualitative handovers to the teams you are working with to increase quality and speed of action of those teams

Customer Solutions Consultant - Italy

Agicap

About Agicap Created in Lyon in 2016 by three French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 8000 customers, 650 employees and fast revenue growth (7x between 2021 and 2024). Agicap is part of the French Tech 120, rewarding the most promising startups in France. Agicap allows Finance teams of Mid-Market companies to efficiently manage and forecast their cash, pay their suppliers and get paid. By combining a Treasury Management System, and Accounts Payable and Accounts Receivable solutions into a single platform, Agicap aims at becoming the next leading Treasury Management platform for mid-market companies. We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and BlackFin, with a last round in November 2024. These additional resources further fuel our product innovation, allowing us to grow significantly and accelerate our international expansion across the world. We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!

Lead Solutions Consultant - Middle East

DeepL

MEET DEEPL DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation. Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL now has around 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures. Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you’re ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination. WHAT SETS US APART What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected. When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being. Discover more about life at DeepL onLinkedIn,Instagram, and our Blog. A NEW CHAPTER: BUILDING DEEPL IN THE MIDDLE EAST At DeepL, we're embarking on an exciting new chapter: building our presence in the Middle East from the ground up. As we expand our operations to match our ambitious growth plans, we're creating a brand-new Sales team in Dubai - and we want you to be part of this pioneering journey. Our mission is clear: to establish DeepL as the go-to language AI solution in the Middle East. As a founding member of our regional team, you will be at the forefront of driving growth in this exciting new market - shaping our entry strategy, building technical narratives from scratch, and establishing the playbooks that will define how we scale. ABOUT THE ROLE As the Lead Solutions Consultant for the Middle East, you will be the senior technical voice for DeepL's full product range across the region - spanning AI translation, Language AI workflows, and DeepL Voice for real-time multilingual communication. This is not a slide-deck role. You will sit at the intersection of enterprise strategy, solution architecture, and complex deal execution - engaging directly with enterprise customers, partners, and key stakeholders from day one. Working in close partnership with Account Executives, Marketing, Product, and Customer Success, you will deliver tailored solutions that meet the needs of clients across the region. You will also play a critical role in shaping how we build the regional SC practice itself: defining discovery frameworks, building reusable assets, and feeding structured field insight back to global Product and Engineering teams. YOUR RESPONSIBILITIES * Act as a trusted technical advisor, elevating conversations by mapping DeepL's Language AI and Voice platform to customer business goals and integration needs. * Lead technical discovery and deliver highly tailored demos, presentations, and prototypes that showcase how DeepL integrates into enterprise environments. * Design, scope, and execute POCs and proof-of-value engagements across DeepL's full Language AI platform - including Voice for Meetings, Conversations, and API - demonstrating, not just describing, how DeepL fits into complex enterprise workflows. * Partner with Account Executives throughout complex sales cycles, providing expert guidance on APIs, SSO (SAML, OAuth, OpenID Connect), real-time streaming, and enterprise security and compliance requirements. * Serve as the voice of the customer internally, surfacing feedback and market insights to Product and Engineering teams to help shape roadmap priorities. * Build and maintain a library of enablement resources - demo environments, best-practice guides, and technical collateral WHAT YOU BRING * 7-10+ years of client-facing technical experience in a Solutions Consulting, Solutions Engineering, or Pre-Sales ideally within language technology, enterprise SaaS, CCaaS, or AI environment * A proven track record - you designed customer solutions, built technical credibility with prospects, and impacted deal closure * Strong technical foundation - you are comfortable talking about REST APIs, authentication and SSO frameworks (SAML, OAuth, OpenID Connect, Azure AD), and common SaaS integration patterns * A workflow transformation mindset - you think in before-and-after states, can map a complex enterprise workflow, and know how to make the case for changing something an organisation has relied on for years * Strong enterprise instincts - you have navigated programme managers, IT architects, and C-level buyers in the same deal. You simplify complexity and make platform transformation feel achievable * Security and compliance fluency - comfortable discussing data residency, security posture, and governance frameworks with IT and legal audiences * Fluency in English, Arabic fluency - highly preferred; additional language proficiency (German, French, Spanish, Italian, or Japanese) nice to have given our customer base WHAT WE OFFER * Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network. * Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together. * Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team's general locations and time zones to foster effective and seamless collaboration. * Virtual Shares - An ownership mindset in every role. We believe everyone should share in our success, and that's why every employee receives Virtual Shares, linking your contribution directly to DeepL's growth and rewarding you with a stake in our future. * Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally. * Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity. * 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally. * Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way. If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together. We can't wait to meet you! #LI-JW2 WE ARE AN EQUAL OPPORTUNITY EMPLOYER You are welcome at DeepL for who you are - we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.