Roll
Associate Store Leader (Subdirector/a de tienda), Madrid
Kategori
Administration
Plats
Publicerad
14 juli
Sista ansökningsdag
16 augusti
Källa
TUS TAREAS En Flabelus buscamos un/a Supply Chain & Operations Associate para liderar la operativa logística de un área territorial, garantizando la omnicanalidad entre los canales Retail, Wholesale y Online. Será responsable de asegurar que toda la cadena logística funcione de forma eficiente, escalable y orientada al dato, gestionando la operativa diaria, analizando el rendimiento mediante KPIs y liderando proyectos de mejora continua y automatización. No buscamos únicamente a alguien que gestione procesos; buscamos a alguien que disfrute cuestionándolos, rediseñándolos y construyendo una operación cada vez más inteligente. Queremos incorporar una persona extremadamente analítica, curiosa y resolutiva. Alguien que se divierta entendiendo cómo funcionan las cosas, detectando ineficiencias y encontrando soluciones antes incluso de que aparezcan los problemas. Una persona capaz de convertir datos en decisiones y de construir procesos que permitan a Flabelus seguir creciendo de forma sostenible. Responsabilidades principales: 1. Gestión integral de Supply Chain - Gestionar de forma integral la operativa logística de un área territorial, garantizando la coordinación entre Retail, Wholesale y Online. - Coordinar los envíos nacionales e internacionales, asegurando el cumplimiento de los plazos, la calidad del servicio y la optimización de costes. - Gestionar toda la documentación necesaria para operaciones internacionales (aduanas, facturas comerciales, packing lists, certificados de origen, etc.). - Supervisar el correcto funcionamiento de los almacenes asignados y garantizar una gestión eficiente del stock. 2. Planificación y capacidad operativa - Participar junto a Producción, Compras, Retail y Wholesale en la planificación logística de las colecciones. - Analizar la capacidad operativa de almacenes, transporte y proveedores para anticipar necesidades y evitar cuellos de botella. - Asegurar que la cadena logística es capaz de absorber el crecimiento del negocio manteniendo los niveles de servicio. 3. Gestión de stock - Supervisar los niveles de stock de los distintos almacenes. - Analizar indicadores como rotación, exactitud de inventario, roturas de stock, mermas y cobertura. - Proponer acciones que optimicen la disponibilidad de producto en todos los canales. 4. Data Analytics y Business Intelligence - Definir, construir y mantener dashboards de seguimiento mediante Power BI y otras herramientas de Business Intelligence. - Diseñar y monitorizar los KPIs clave de Supply Chain. - Detectar tendencias, anomalías y oportunidades de mejora mediante el análisis de datos. - Elaborar planes de acción cuando los indicadores se desvíen de los objetivos establecidos. 5. Automatización y mejora continua - Identificar tareas repetitivas susceptibles de automatización. - Diseñar e implementar nuevas herramientas y procesos que eliminen trabajo manual y aumenten la eficiencia. - Liderar proyectos de mejora continua orientados a simplificar procesos y aumentar la escalabilidad de la operación. - Documentar procesos y actualizar los procedimientos operativos para garantizar una ejecución homogénea. 6. Gestión de proveedores logísticos - Evaluar el rendimiento de operadores logísticos y almacenes mediante KPIs de servicio. - Impulsar planes de mejora junto a los partners logísticos. - Colaborar en la optimización de costes sin comprometer la calidad del servicio. 7. Coordinación transversal - Trabajar de forma constante con los equipos de Producción, Retail, Wholesale, E-commerce, Customer Service, IT y Finanzas para asegurar una visión global de toda la cadena de suministro. - Actuar como punto de conexión entre departamentos para garantizar que los procesos funcionan de forma coordinada. 8. Calidad y resolución de incidencias - Analizar las incidencias operativas de forma estructurada. - Identificar la causa raíz de los problemas e implantar soluciones permanentes. - No limitarse a reportar incidencias, sino liderar su resolución. TU PERFIL - Ingeniería Industrial, Organización Industrial, Ingeniería de Telecomunicaciones, Ingeniería Matemática, Data Analytics o similar. - Mínimo 3 años de experiencia en Supply Chain, Logística u Operaciones. - Nivel avanzado de Excel y Power BI. - Experiencia construyendo dashboards y analizando grandes volúmenes de datos. - Conocimientos de automatización y programación básica (Power Automate, SQL, Python o herramientas similares). - Experiencia trabajando con ERPs (Business Central, SAP, NetSuite o similares). - Inglés alto. Será muy valorable: - Experiencia en entornos omnicanal (Retail + Wholesale + E-commerce). - Conocimientos de Lean, Six Sigma o metodologías de mejora continua. - Experiencia gestionando operadores logísticos internacionales. - Experiencia en empresas de moda, retail o consumo. - Sensibilidad por el producto y comprensión del calendario de colecciones, entendiendo cómo la logística impacta directamente en el éxito comercial de una marca de moda.
As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On’s detail-oriented approach and customer-centric approach into daily practice, autonomously while championing your team’s successes. Reporting to the Store Leader, you will support the retail function by optimizing store workflows and fostering a culture of high performance and service with authenticity. Your contribution ensures that our premium service standards are not only met but elevated through systemic thinking and operational ownership. - Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On’s premium standards - Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service excellence in every interaction - Manage stock levels according to business forecasts and proactively communicate merchandising topics across functional teams - Analyze daily KPI’s and goals to identify root causes of challenges and implement actionable behavior to enable positive change in store performance - Identify skill gaps across the Lead Store Advisor team and facilitate training sessions on business-related topics as a champion for professional development - Drive the store’s vision and purpose by engaging the team and fostering a culture of trust and shared accountability - You bring 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands - You demonstrate advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles - You are an expert facilitator with experience delivering technical or operational training and coaching to diverse team members - You have a high level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch your professional limits - You communicate with authenticity and clarity, building strong relational intelligence to influence and partner with cross-functional stakeholders - You are fluent in French and English. Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW. On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. For this role, the minimum compensation package is €43000/ yearly. Individual compensation packages may vary according to the candidate’s performance against pre-determined, role-specific competencies and qualifications. On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
IN SHORT: As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On’s detail-oriented approach and customer-centric approach into daily practice, autonomously while championing your team’s successes. Reporting to the Store Leader, you will support the retail function by optimizing store workflows and fostering a culture of high performance and service with authenticity. Your contribution ensures that our premium service standards are not only met but elevated through systemic thinking and operational ownership. YOUR MISSION: * Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On’s premium standards * Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service excellence in every interaction * Manage stock levels according to business forecasts and proactively communicate merchandising topics across functional teams * Analyze daily KPI’s and goals to identify root causes of challenges and implement actionable behavior to enable positive change in store performance * Identify skill gaps across the Lead Store Advisor team and facilitate training sessions on business-related topics as a champion for professional development * Drive the store’s vision and purpose by engaging the team and fostering a culture of trust and shared accountability YOUR STORY: * You bring 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands * You demonstrate advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles * You are an expert facilitator with experience delivering technical or operational training and coaching to diverse team members * You have a high level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch your professional limits * You communicate with authenticity and clarity, building strong relational intelligence to influence and partner with cross-functional stakeholders