Customer Care Specialist - Spain 🇪🇸

Customer Onboarding and Success Specialist

Malt

🪐 Discover our Galaxy   Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 1,000,000 talented freelancers with 100,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform. What makes us different: A diverse team of 600 Malters across 6 European countries A culture that champions equality (50% of our Comex are women) and inclusive growth Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI A mission to give everyone the freedom to work differently Ready to help shape the future of work? Your next chapter starts here! 🪐 At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive.

Senior Customer Success Manager

Mongodb

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.  We are looking to speak to candidates who are based in Madrid for our hybrid working model. OUR IDEAL CANDIDATE WILL HAVE * 7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based) * 4+ years experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes Global 2000 customers * A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB * A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts * The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc * An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment * A team player approach and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem * Demonstrated continuing technical education (e.g., MongoDB DBA track, hyperscaler certifications) * Prior exposure to database, cloud, and infrastructure technology is a plus * Fluency in both Spanish and English languages  ON A GIVEN DAY IN THIS ROLE YOU WILL: * Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth * Guide customers through the customer journey to accelerate their time-to-value from MongoDB, overseeing the technical success plan from committed ARR to active consumption. Includes advising customers on on their deployment health & strategies for operating and maturing their MongoDB environments * Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans and implementing best practices to pre-empt critical issues * Facilitate the resolution of high-stakes customer challenges while identifying strategic opportunities to expand MongoDB usage through optimized technical solutions * Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization * Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field * De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same * Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio * Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan * Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization * Document all customer interactions in internal systems, including Gainsight and Salesforce.com * Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams * Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success * Forecast expected churn and growth to your senior leadership team * Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team * Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow * Fluent level of Spanis and English ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.  To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 2273497082

Account Executive - Customer Acquisition

Novicap

¿QUIENES SOMOS? Novicap es un proveedor integral de soluciones de capital circulante centrado en permitir a los directores financieros/equipos financieros de las PYMEs pagar a sus proveedores y cobrar de sus clientes. Esto incluye crédito a corto plazo (factoring, financiación de la cadena de suministro y préstamos) y soluciones de automatización de pagos. Con oficinas en Barcelona y Madrid, estamos buscando un Account Executive  apasionado de las finanzas y la tecnología que se quiera unir a nuestro equipo de ventas de Madrid para contribuir a la financiación y crecimiento del “mid-market” en España. ¿Te parece interesante? ¡Sigue leyendo! TUS TAREAS Tu misión será generar, estructurar y cerrar operaciones de financiación del capital circulante con empresas “mid-market” a través de soluciones de Factoring, Confirming y otras operaciones de financiación a corto plazo.  A grandes rasgos, tus tareas serán: * Desarrollar y mantener un plan de ventas ejecutable que garantice la consecución de los objetivos de ingresos, a través de la adquisición de nuevos clientes y la optimización de los ingresos de los clientes existentes. * Prospección de nuevos clientes potenciales, desarrollo de la relación, evaluación de sus necesidades e información sobre la plataforma de Novicap. * Solicitar al departamento de riesgos el análisis de riesgo crediticio. * Negociar y ajustar las condiciones para satisfacer los requerimientos de los clientes potenciales. * Optimizar la generación de ingresos durante el primer año de una cuenta de cliente, especialmente a través de la venta adicional (up-selling) y la venta cruzada (cross-selling) de otros productos de Novicap. * Mantenerse al tanto de las novedades del mercado y la información de la competencia, y comunicarlas a los equipos apropiados en Novicap. Al hacerlo, contribuirás a la consecución de los planes de crecimiento a largo plazo de Novicap. ¿CÓMO LO HARÁS? Con integridad. La transparencia y la claridad son las piedras angulares de nuestro trabajo. Cumplimos nuestros acuerdos y asumimos la responsabilidad de nuestros actos. Además, somos conscientes de que siempre podemos mejorar y agradecemos los comentarios, para seguir creciendo. Siempre nos esforzamos por superar las expectativas, garantizando los más altos niveles de profesionalidad, y aspiramos a superarlas, adoptando un enfoque basado en datos. Y, por último, somos generosos y damos primero. Apoyamos y contribuimos a nuestra comunidad, buscando el bien común por encima de nuestros propios intereses. ¿CON QUIÉN TRABAJARÁS? Con nuestro equipo de Customer Acquisition, desde Madrid, reportando directamente al Regional Sales Manager. ¡Un equipo joven y dinámico que está deseando recibirte! ERES QUIEN ESTAMOS BUSCANDO SI: * Mínimo de 5 años de experiencia comercial B2B dentro del sector financiero en sentido amplio. Valoramos la trayectoria en Banca tradicional, pero también consideramos perfiles provenientes de FinTechs, Consultoría Financiera, Seguros o Brokerage. El enfoque principal es la capacidad probada de interactuar efectivamente con clientes PYME y Corporativos. * Sólida comprensión y fluidez en el ámbito financiero general, junto con un interés demostrado en los mercados financieros. * Interés manifiesto y disposición para formarse y aplicar conocimientos en análisis de balances, análisis de ratios y soluciones de financiación basadas en el flujo de caja (cash flow lending). Sumas puntos extra si tienes: * Experiencia previa en, al menos, uno de los principales bancos nacionales o en un proveedor relevante de financiación alternativa. * Conocimiento de productos de financiación de circulante (working capital financing). ¿QUÉ OFRECEMOS? * Trabajo a jornada completa con contrato indefinido * Modelo híbrido de trabajo: trabajamos 3 días desde la oficina y 2 días desde casa para mejorar la conciliación personal y laboral * Beneficios flexibles con Coverflex: podrás incluir en tu nómina los gastos mensuales en comida, transporte, guardería y otros * Seguro médico: ofrecemos un seguro de salud opcional a través de Sanitas, con tarifa competitiva y que Novicap subvenciona al 30% para garantizar tu bienestar * Comunícate mejor con tus compañeros apuntándote a clases gratuitas de inglés o español si las necesitas * Suscripción a gimnasios con Urban Sports Club, subvencionado en parte por Novicap (¡también tenemos un club de running!) * Compañeros de trabajo increíbles y muy motivados * Participarás en nuestros eventos de empresa y podrás conocer al resto del equipo que está distribuido en España * Formarás parte de nuestro entorno de trabajo dinámico e internacional, con una jerarquía plana y una comunicación abierta entre equipos * Fruta, café y té en la oficina. Sabemos que es habitual, pero nos gusta cuidarte de todos modos. Novicap ofrece igualdad de oportunidades y no discrimina por motivos de raza, color, origen, ascendencia, estatus de ciudadanía, religión, discapacidad física o mental, estado civil, sexo, orientación sexual, identidad o expresión de género, edad o cualquier otro motivo protegido por ley, ordenanza o reglamento. Hacemos todo lo posible para garantizar que todos los candidatos reciban un trato justo y equitativo. Si crees que no cumples todos los requisitos, nos encantaría conocerte. Nadie marca todas las casillas, ¡y buscamos a alguien con ganas de unirse al equipo!