Customer Relations Agent

InteractiveAI

WHAT YOU’LL DO As a Forward Deployed Engineer at Interactive AI, you will operate at the frontier of autonomous systems and real-world business impact. You won’t just be building PoCs or isolated pilots; you will be deploying production-grade agentic solutions that solve critical business bottlenecks and drive measurable impact across a diverse range of industries.  Your mission is to bridge the gap between abstract reasoning and production-grade reliability. You will own the end-to-end journey: from deeply understanding a customer’s unique business case and identifying technical pre-requisites to deploying our proprietary agentic framework and platform to resolve the business challenges at hand. Crucially, you are a core part of our innovation engine. By deploying in the field, you will identify framework limitations and directly contribute code and feedback to our core engineering team, ensuring our agentic architecture and platform evolve alongside the most demanding real-world use cases. 1. Autonomous Agent Deployment & Architecture * Master and Deploy Interactive Agents: Develop a first-principles understanding of our proprietary framework to architect multi-agent orchestrations and adaptive reasoning loops within customer environments. * Lead Technical Scoping: Independently translate ambiguous business problems into executable agentic architectures, defining the necessary tool-use requirements and safety guardrails. * Synthesize Business Context: Deeply analyze the unique challenges of customers—ranging from agile medium-sized companies to large enterprises—to design tailored agentic strategies that drive measurable ROI. 2. Custom Tooling & System Implementation * Build Cognitive Extensions: Engineer MCP (Model Context Protocol) tools, CLI interfaces, and custom Python/Node.js backend services that allow agents to interact fluently with diverse customer tech stacks. * Implement Memory & Data Pipelines: Build state management systems and data pipelines to ensure agents maintain long-term context and remain grounded in accurate, customer-specific data. * Bridge the Integration Gap: Identify and implement the necessary pre-requisite integrations (APIs, databases, ticketing systems) required for agents to effectively resolve the target business case. 3. Framework Evolution & Product Feedback * Close the Innovation Loop: Act as the primary bridge between the field and core engineering, providing direct code contributions and real-world performance insights to improve our underlying agentic framework and platform. * Scale Through Best Practices: Author reusable deployment patterns, agent blueprints, and "best-in-class" tool-use practices that accelerate the implementation cycle for future customers. 4. Agent Reliability & Production Ownership * Orchestrate & Scale Workloads: Deploy and manage containerized agent environments within the InteractiveAI platform, optimizing for the unique resource demands of the business problem being solved. * Ensure Production Excellence: Own the end-to-end reliability of the solution, troubleshooting autonomous decision-making issues and ensuring agents are tuned for self-correction in live settings. WHAT WE’RE LOOKING FOR We’re looking for an engineer who thrives in customer-facing, execution-heavy environments and enjoys owning delivery outcomes end to end. Minimum Requirements * 5+ years of experience in backend engineering, systems integration, or delivery-focused roles. * Strong proficiency in Python or Node.js, with the ability to write clean, performant code for agentic orchestrators and toolsets. * Proven track record of building complex system integrations, including APIs, connectors, and custom backend services. * Technical Problem Discovery: Strong communication skills and the ability to translate high-level business problems into executable engineering work for both medium and large-sized customers. * Agentic Exposure: Previous experience building or deploying agent-based systems, multi-agent frameworks, or RAG-based applications. * MCP Ecosystem: Familiarity with the Model Context Protocol (MCP) or building custom CLI-based tools for LLM interaction. * Hands-on experience with RESTful and/or GraphQL APIs, and the ability to translate these into functional tools for LLM consumption. * Strong familiarity with Cloud Infrastructure (AWS, GCP, or Azure) and experience deploying/managing Docker-based workloads. * Solid understanding of Data Architecture, specifically relational databases (Postgres) and in-memory stores (Redis) within integration contexts. * High Degree of Autonomy: Ability to walk into an ambiguous business setting, identify technical pre-requisites, and architect a solution from scratch. Nice-to-Haves * Experience with Kubernetes: Proficiency in managing, scaling, and troubleshooting containerized workloads at the orchestration level. * Infrastructure-as-Code (IaC): Comfort using Terraform or similar tools to manage deployment environments. * Enterprise Ecosystems: Experience integrating platforms like Salesforce, HubSpot, ServiceNow, Zendesk, or Snowflake. * Identity & Security: Familiarity with enterprise authentication systems (OAuth, SAML, SCIM, Okta) as they relate to autonomous tool-use. * Solution Consulting Background: Experience in technical delivery or systems integration where understanding the "business case" was as critical as the code. * Event-Driven Architectures: Experience with messaging platforms or streaming data pipelines that can feed real-time context to agents. WHAT YOU’LL GET * Competitive base salary (€70,000/yr to €90,000/yr) + performance bonuses * Access to equity/share plan as it rolls out * Private health insurance * Flexible work setup + travel when needed (ideally Hybrid in Lisbon, Madrid or Dublin) * Meal card and transportation benefit through CoverFlex, as available in each country * Up to 23 days PTO (excluding local public holidays) WHO YOU ARE * Delivery-Minded – You love solving real client problems and building integrations that work in the real world. * Pragmatic & Resourceful – You find practical solutions and adapt quickly to each client's environment. * High-Ownership Executor – You deliver high-quality work independently and reliably. * Strong Communicator – You work well with delivery managers, enterprise customers, and internal engineering teams. INTERVIEW PROCESS We keep our process focused and respectful of your time. Most candidates complete it in 2–3 weeks. Here’s what to expect: 1. Intro Call – 30 minutes 2. Culture & Values Alignment interview – Focused on your motivations to join InteractiveAI 3. Engineering Interview – Practical problem-solving and implementation-focused technical discussion 4. Delivery & Collaboration Interview – Working style, client interaction, communication 5. Offer – Final conversation and offer details

WPP

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   Why we're hiring:   We are hiring a AR Analyst to support and strengthen our Accounts Receivable and Collections operations across the Group. This role is critical to ensure accurate and timely collection of customer payments, full compliance with internal controls, and effective collaboration with internal departments and Group entities. This person will also play a key role in driving process improvements and efficiencies within the Collections team.  Billing professional responsible for the review, issuance, and delivery of invoices and credit notes to clients, ensuring compliance with local tax regulations and internal standards. Manages electronic invoicing processes through various platforms (Tungsten, Ariba, Naturgy, Facturae, among others) and actively collaborates in resolving client discrepancies, in coordination with different group entities and internal departments. Additionally, participates in the preparation of client-related financial reports, including internal controls (SOX) and key performance indicators (KPIs), and contributes to the continuous improvement of Billing processes by proposing efficiency-driven initiatives. The role requires prior experience in billing, a financial background, and a proactive, team- and customer-oriented mindset. Intermediate Excel skills are valued to manage large volumes of data efficiently.   What you'll be doing:   * Review of draft invoices/credit notes, issuance of invoices, and submission to the client. * Understanding of local tax invoicing regulations. * Electronic invoicing: handling various platforms such as Tungsten, Ariba, Naturgy, Facturae, etc. * Contributing to the resolution of any discrepancies with clients, in collaboration with different group companies and internally with various departments across the organization. * Preparation of reports related to the client finance area, such as internal control reports (SOX), KPIs, etc. * Proposing improvements to the Manager and the organization to help identify efficiencies within the AR area. * Manage the end-to-end collections process, ensuring timely customer payments and resolving payment-related queries and disputes. * Reconcile customer payments, maintain accurate Accounts Receivable records, and support cash management and treasury forecasting activities. * Prepare and deliver Accounts Receivable reporting, including ageing analysis, month-end close activities, and SOX-compliant documentation. * Build strong relationships with internal and external stakeholders, collaborating across the Group’s entities to optimize collections performance. * Drive continuous improvement within the Collections and Accounts Receivable function by supporting audits, maintaining procedures, and identifying process efficiencies.       Who you'll be working with: You will work closely with Finance, Accounting, Treasury, Shared Services and Commercial teams across the Group, as well as with external clients. This role requires daily interaction with both local and international stakeholders to ensure efficient and accurate collections processes.   What you'll need:   * Minimum 4 years’ experience in Accounts AR in a large organisation * Languages * Italian: C1 or native level (essential for daily communication with Italian agencies and local banks). * English: B2 or higher (required for reporting and communication with Headquarters) * IT Skills: * Intermediate to advanced Excel skills * Familiarity with Outlook and working with shared mailboxes. * Finance background * Confidence in dealing and building relationships, both internally and externally * Self-motivated, energetic, and detailed oriented * Able to work to firm deadlines and calm under pressure * Well organised with strength in prioritising * Strong communication skills and ability to handle complexity * Commercially focused with a strong Customer service approach   Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.   What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Hybrid  We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.

WPP

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   Why we're hiring: We are hiring a Senior Collections Analyst to support and strengthen our Accounts Receivable and Collections operations across the Group. This role is critical to ensure accurate and timely collection of customer payments, full compliance with internal controls, and effective collaboration with internal departments and Group entities. As a senior profile, this person will also play a key role in driving process improvements and efficiencies within the Collections team.   What you'll be doing: As a Senior Collections Analyst, you will be responsible for end-to-end management of the collections process, including: * Managing customer collections through regular email and phone follow-up to ensure timely payment. * Overseeing and controlling the daily posting of customer payments in the Group's ERP systems. * Performing cash reconciliations and matching payments against outstanding invoices. * Contributing to the resolution of discrepancies and disputes with customers, in close collaboration with the Group's legal entities and internal departments. * Preparing financial reports related to the Accounts Receivable area, including Ageing Reports, and ad hoc analysis. * Delivering month-end closing reports and ensuring all required documentation and reporting is completed in accordance with SOX compliance requirements and deadlines. * Actively participating in the Group's treasury forecasting by providing accurate and timely collections data. * Maintaining regular and structured communication with key stakeholders across the Group's entities, delivering high-quality and synthesized information on the Collections area. * Coordinating with the different legal entities of the Group to maximize customer collections through joint actions and strategies. * Supporting internal and external audits related to the Accounts Receivable area, ensuring all required documentation and evidence is accurate and readily available. * Developing and maintaining procedures and SOPs for the Collections area, ensuring processes are documented, up to date, and aligned with the Group's standards. * Identifying and proposing improvements to the manager and the organization to drive efficiencies within the Collections area and the broader Accounts Receivable team.   Who you'll be working with: You will work closely with Finance, Accounting, Treasury, Shared Services, Billing, and Commercial teams across the Group, as well as with external clients. This role requires daily interaction with both local and international stakeholders to ensure efficient and accurate collections processes.   What you'll need: * Minimum 8 years of proven experience in a Collections or Accounts Receivable role with similar responsibilities (mandatory). * Fluent in Spanish, English, and French – a language test will be conducted (mandatory). * Hands-on experience with Accounts Receivable modules within ERP systems (mandatory). * Advanced Excel skills, including formulas, pivot tables, and data analysis tools (mandatory). * Experience managing customer debt portfolios (mandatory). * Previous experience working in a multinational or multi-entity environment. * Proven ability to manage and prioritize a high-volume customer portfolio, ensuring timely and effective collections. * Knowledge of accounting and tax regulations applicable to the Accounts Receivable area. * Relevant educational background (FP or higher) in Finance, Accounting, or a related field. * Strong team player with a clear customer-oriented mindset (both internal and external). * Proactive, autonomous, and able to manage assigned tasks independently with a high level of accountability. * Detail-oriented with strong analytical and problem-solving skills. Ability to work in a fast-paced, international, and multicultural environment. Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.   What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Hybrid  We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.