Rider Compliance Representative

Rider Compliance Team Leader

Deliveroo

Location: Manchester, UK Working pattern: Hybrid Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. We want to offer the best rider support in the industry. Deeply embedded within the operations processes of Deliveroo Rider Compliance is central to our continued success through its impact on rider retention and rider satisfaction Reporting into the Rider Onboarding and Compliance Senior Manager, you will be leading the Rider Compliance team, who are responsible for ensuring our riders are compliant and supported while on the road. Your goal is to run an engaged and motivated team while redefining what good looks like. WHAT YOU’LL BE DOING You’ll be joining the Rider Onboarding, Lifecycle, and Compliance team, working at the forefront of complex and high-impact cases. Here’s what your day-to-day might look like: * Lead and mentor a dedicated team of 5+ compliance representatives, overseeing daily Business-As-Usual (BAU) operations, verification sweeps, and queue management. * Spearhead global compliance initiatives from HQ, collaborating with cross-functional teams to design and implement robust operational processes in response to regulatory and right-to-work changes. * Drive process automation and efficiency by partnering with product teams to scale, streamline, and automate manual compliance workflows. * Harness data and insights using Looker and Google Sheets to track team performance KPIs, identify operational bottlenecks, and make strategic prioritization decisions. * Manage external and internal delivery partners (such as BPO partners like TaskUs) to ensure high-quality, accurate processing and seamless escalation handling. WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: * Experience in a compliance or highly regulated environment (such as fintech, insurance, or scale-up operations) with a strong understanding of compliance-driven workflows. * Strong analytical capability, with proven ability to manipulate data in Google Sheets (v-lookups, formulas) and use tools like Looker to turn raw data into actionable processes. * Excellent communication and stakeholder management skills, allowing you to build relationships across international markets and independently coordinate cross-functional projects. * A proactive, problem-solving mindset with the confidence to challenge manual processes and advocate for automation. * An aspiring or experienced people manager with the ability to support team development, set performance expectations, and foster a collaborative working culture. * Familiarity with CRM and customer support tools such as Zendesk or Salesforce is a plus. WHY JOIN US? At Deliveroo, customer care is central to how we build trust across our marketplace. You’ll work in a fast-paced, global environment where service excellence drives real impact. * 🔧 Make a visible impact every day: Your work directly improves outcomes for customers, riders and restaurant partners. * 🌱 Grow through ownership: Take responsibility for complex cases and help shape improvements to how we operate. * 🧠 Develop deep operational expertise: Work across teams and markets to build strong regulatory and service knowledge. * 🌎 Deliver together in an inclusive culture: Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine — our interview typically includes 3–4 stages.   OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.   DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.   We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.   If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.   If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

New Partner Experience Advisor - Italian Speaking

Deliveroo

NEW PARTNER EXPERIENCE ADVISOR (ITALIAN SPEAKING) Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a New Partner Experience Advisor to join our Manchester team. In this role, you’ll be the vital link for our Italian partners during their first two months on the platform, ensuring they have the tools, confidence, and strategy to build for long-term success. WHAT YOU’LL BE DOING You’ll be joining the New Partner Experience (NPX) team. We work cross-functionally with Sales and Account Managers to ensure our newest partners have a smooth journey, helping them navigate our systems and maximise their growth from day one. Here’s what your day-to-day might look like: * Lead Partner Success: Act as the primary relationship lead for newly signed Italian restaurants, ensuring they hit key operational metrics and KPIs during their critical first 60 days. * Consult on Growth: Educate partners on how to make their menus stand out and encourage the use of advertising tools to drive consistent order volume. * Liaison & Coordination: Serve as the bridge between your restaurant partners and internal teams, such as the photography team, to ensure their digital storefront looks world-class. * Build Lasting Trust: Manage high-quality outbound calls to resolve partner issues promptly, building the engagement and trust necessary for a long-term partnership. * Operational Excellence: Adhere to daily targets and quality standards, maintaining meticulous administrative records in our systems to ensure compliance and task completion. What You’ll Need to Thrive Essential * Linguistic Proficiency: Native or fluent in both Italian and English (written and spoken). * Strong Communication: An excellent phone presence with the confidence to lead regular outbound calls and the empathy to listen to partner needs. * Target-Driven Mindset: Proven ability to work toward demanding targets while maintaining high standards of quality and attention to detail. * Technical Literacy: Proficient in Microsoft Office software; while not essential, knowledge of Salesforce is highly desirable. * Emotional Intelligence: The ability to build rapport quickly and navigate partner challenges with a proactive, "get up and go" attitude. Nice to Have * Previous experience in account management, sales, or high-level customer service. * Experience working in a fast-paced startup or technology environment. Interview Process * Step 1: Apply – Apply for any role you’d like to be considered for. We’re looking forward to hearing from you! * Step 2: AI Screening & Assessment – If your application is successful, you’ll be invited to complete a short phone screening and online assessment with our AI assistant, Maki People. Things to note: this step must be completed to progress & If you can't find the link to the assessment in your inbox, please check your junk/spam! * Step 3: Recruiter Screen – You’ll have a 15-30 minute conversation with someone from Deliveroo to talk through your experience in more detail, learn more about the role, and get guidance on how to prepare for the next stages. * Step 4: Interview & Case Study – You’ll be invited to interview with one of our Managers, which may include a case study where you’ll present your findings (online or onsite). * Step 5: Outcome – We’ll get back to you after your interview to let you know the result! Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. The Details * Salary: £27,700 base + up to £6,000 annual bonus (paid quarterly). * Start Date: 6th July 2026 * Working Pattern: Hybrid working offered after successful completion of probation. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

New Partner Experience Advisor (Dutch/Flemish Speaking) - Belgium Market

Deliveroo

NEW PARTNER EXPERIENCE ADVISOR (DUTCH/FLEMISH SPEAKING) - BELGIUM MARKET Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a New Partner Experience Advisor to join our Manchester team. In this role, you’ll be the vital link for our Belgium partners during their first two months on the platform, ensuring they have the tools, confidence, and strategy to build for long-term success. WHAT YOU’LL BE DOING You’ll be joining the New Partner Experience (NPX) team. We work cross-functionally with Sales and Account Managers to ensure our newest partners have a smooth journey, helping them navigate our systems and maximise their growth from day one. Here’s what your day-to-day might look like: * Lead Partner Success: Act as the primary relationship lead for newly signed Belgium restaurants, ensuring they hit key operational metrics and KPIs during their critical first 60 days. * Consult on Growth: Educate partners on how to make their menus stand out and encourage the use of advertising tools to drive consistent order volume. * Liaison & Coordination: Serve as the bridge between your restaurant partners and internal teams, such as the photography team, to ensure their digital storefront looks world-class. * Build Lasting Trust: Manage high-quality outbound calls to resolve partner issues promptly, building the engagement and trust necessary for a long-term partnership. * Operational Excellence: Adhere to daily targets and quality standards, maintaining meticulous administrative records in our systems to ensure compliance and task completion. What You’ll Need to Thrive Essential * Linguistic Proficiency: Native or fluent in both Dutch/Flemish and English (written and spoken). * Strong Communication: An excellent phone presence with the confidence to lead regular outbound calls and the empathy to listen to partner needs. * Target-Driven Mindset: Proven ability to work toward demanding targets while maintaining high standards of quality and attention to detail. * Technical Literacy: Proficient in Microsoft Office software; while not essential, knowledge of Salesforce is highly desirable. * Emotional Intelligence: The ability to build rapport quickly and navigate partner challenges with a proactive, "get up and go" attitude. Nice to Have * Previous experience in account management, sales, or high-level customer service. * Experience working in a fast-paced startup or technology environment. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. Interview Process * Step 1: Apply – Apply for any role you’d like to be considered for. We’re looking forward to hearing from you! * Step 2: AI Screening & Assessment – If your application is successful, you’ll be invited to complete a short phone screening and online assessment with our AI assistant, Maki People. Things to note: this step must be completed to progress & If you can't find the link to the assessment in your inbox, please check your junk/spam! * Step 3: Recruiter Screen – You’ll have a 15-30 minute conversation with someone from Deliveroo to talk through your experience in more detail, learn more about the role, and get guidance on how to prepare for the next stages. * Step 4: Interview & Case Study – You’ll be invited to interview with one of our Managers, which may include a case study where you’ll present your findings (online or onsite). * Step 5: Outcome – We’ll get back to you after your interview to let you know the result! Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. The Details * Salary: £27,700 base + up to £6,000 annual bonus (paid quarterly). * Start Date: 8th June 2026 * Working Pattern: Hybrid working offered after successful completion of probation. Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!