Operations Support Analyst

Cabify

¿Quieres cambiar el mundo? Eso es lo que hacemos en Cabify. Nuestro objetivo es hacer de las ciudades mejores lugares para vivir, mejorando la movilidad de las personas que viven en ellas, conectando a pasajeros y conductores con tan sólo pulsar un botón. Es posible que algún día las ciudades sean lugares donde nadie necesite un coche privado, pero aún nos queda un largo camino por recorrer… ¿nos acompañas? En el equipo de Customer Experience and Operations estamos buscando la persona idónea para que se incorpore como Customer Support Analyst.  Formarás parte de Customers Operations un equipo fantástico, experimentado y profesional que trabaja para posicionar la marca  Cabify con energía, optimismo y pasión. El área de Customers Operations es quizás el área más transversal de Cabify, teniendo que trabajar con todos los departamentos, lo que garantiza mucho aprendizaje, desafíos y diversión. Misión del puesto: Su misión es identificar, diseñar, gobernar y automatizar los flujos de atención y procesos transaccionales. Su objetivo central no se limita a la escalabilidad  sino que busca fundamentalmente mejorar la experiencia del cliente, reduciendo drásticamente los tiempos de respuesta y eliminando los errores derivados de la ejecución manual en los procesos. ¿Cómo nos ayudarás a cumplir nuestra misión?   * Identificar: Analizar las fricciones sistémicas y localizar los cuellos de botella en la operación diaria (tanto en el equipo interno como el equipo deslocalizado) que generan demoras o errores de cara al cliente. * Diseñar: Crear la arquitectura de soluciones tecnológicas ágiles y proponer flujos internos de soporte que fomenten la autonomía del usuario y reduzcan el ratio de contacto. * Automatizar: Implementar y desplegar herramientas No-code o soluciones basadas en Inteligencia Artificial (IA) que eliminen tareas repetitivas, garantizando precisión milimétrica y liberando a los agentes para interacciones de mayor valor * Gobernar: Definir los estándares y criterios de calidad para asegurar que cualquier integración o automatización local se mantenga alineada con la coherencia técnica transversal de OEx.   ¿Cuál es el perfil que buscamos?  Buscamos a un responsable de la transformación,el candidato ideal debe tener una mentalidad Automation-First, combinando una profunda empatía por la fricción operativa con un dominio práctico del ecosistema actual de IA y No-code.  Stack Tecnológico y Experiencia Práctica * Dominio de Integraciones y No-Code: Experiencia demostrable diseñando flujos complejos y orquestando APIs en plataformas como n8n (o similares) para conectar los sistemas internos de soporte con herramientas externas. * Aplicación de IA Generativa y LLMs: Fluidez en el uso y configuración de modelos de lenguaje (Claude, Gemini) y herramientas de gestión de conocimiento (NotebookLM) para automatizar el triaje de tickets, análisis de sentimiento, extracción de datos y generación de respuestas de alta precisión. * Construcción Ágil de Soluciones (Low-Code/AI Builders): Capacidad para prototipar y desplegar interfaces o herramientas internas de soporte de forma ágil utilizando plataformas impulsadas por IA  * Exploración en IA Multimodal: Familiaridad o capacidad de integrar soluciones de voz con IA (como ElevenLabs, Amazon Connect,) para optimizar flujos de atención telefónica o respuestas interactivas. Visión Operativa y Gobernanza  * Gobernanza: Capacidad para construir soluciones locales ágiles pero bajo estándares técnicos estrictos, asegurando que todo lo que se diseña en CS es escalable y dialoga perfectamente con la arquitectura global. * Traductor de Fricciones a Sistemas: Facilidad para sentarse con un agente, entender por qué un proceso manual toma 10 minutos y es propenso a errores, y traducirlo en un flujo automatizado que toma segundos y mejora el Superior Service. * Pensamiento Sistémico sobre el Código: Entiende que el valor no está en escribir código desde cero, sino en saber qué pedirle a la IA, cómo evaluar lo que genera y cómo integrarlo de forma segura en la operación diaria.  Habilidades Clave  * Priorización Implacable : Capacidad para rechazar peticiones de automatización tácticas, ruidosas o de bajo impacto ("parches") que los líderes de equipo puedan solicitar por urgencia, defendiendo siempre el tiempo dedicado al diseño estructural. * Evangelizador Tecnológico: Habilidad para influir, formar y elevar el conocimiento técnico de los Especialistas y Coordinadores de CS, impulsando una cultura donde la IA sea una herramienta del día a día para todos. ¿Qué te ofrecemos? Somos una empresa llena de gente feliz y motivada… ¡y no queremos que eso cambie! Aquí te mostramos algunas razones por las que te encantará formar parte de la familia Cabify.

Abound

About Abound We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation. And we've shown it works at scale. We’ve issued over £1.3bn in loans directly to customers while delivering market-leading credit performance - for every 10 defaults the industry expects, we see only 3. We also reached profitability just 2.5 years after launch. Backed by £2bn+ of funding from top-tier investors including Citi, GSR Ventures, and Deutsche Bank, we’re recognised as one of Europe’s fastest-growing fintechs (Sifted, CNBC). Now, we’re expanding into new markets and product lines - and we’re looking for ambitious people who want to learn fast, take ownership, and grow with us. About the Role We are looking for a capable and ambitious IT Support Analyst to join our growing technology team in a Microsoft cloud-first environment. This is a junior-to-mid level role suited to someone who has a strong interest in IT support foundations and wants to develop deeper skills in modern workplace technologies, endpoint management, identity administration, and Microsoft 365. You do not need to be an expert in every area from day one. We are looking for someone with the right technical aptitude, attitude, and problem-solving approach. You may already have hands-on experience with tools such as Microsoft Intune, Entra ID, Microsoft 365, macOS support, JAMF, UniFi, or Teams Rooms, or you may have supported some of these technologies and want to grow into broader ownership over time. You will work closely with the IT Manager and gain exposure to a modern stack including Microsoft Intune, Entra ID, Microsoft 365, Logitech meeting room technology, and UniFi networking. The role will involve day-to-day support, but also structured involvement in device management, access controls, compliance, documentation, and IT improvement projects. This is a great opportunity for someone early in their IT career who wants to move beyond basic helpdesk support and develop into a strong modern workplace, endpoint, or IT operations specialist. What you'll be doing: * Support and administer Microsoft Intune across Windows 11, iOS, and Android devices, including BYOD enrolment and compliance enforcement. * Assist in maintaining device compliance policies, configuration profiles, update rings, and application deployments. * Support Windows Autopilot provisioning and endpoint lifecycle processes. * Administer Microsoft Entra ID including user lifecycle management, group management, and RBAC. * Support the configuration and ongoing maintenance of Conditional Access policies and MFA controls. * Assist with Privileged Identity Management (PIM) role assignments and access reviews. * Troubleshoot Exchange Online mail flow, Microsoft Teams, and Teams Rooms issues. * Provide advanced troubleshooting across Windows 11, macOS, iOS, and Android devices in both corporate-managed and BYOD models. * Maintain accurate asset records, user records, and system documentation. * Contribute to ongoing improvements in device management and access controls. Who you are: * Hands-on experience supporting Microsoft Intune in a production environment (Windows, macOS, iOS, Android). * Good understanding of Microsoft Entra ID including user management, groups, RBAC, and Conditional Access. * Solid understanding of device compliance and MDM principles in a BYOD environment. * Strong Windows 11 troubleshooting skills and working knowledge of macOS. * Experience supporting iOS and Android device enrolment and policy enforcement. * Good understanding of networking fundamentals (IP addressing, DNS, VPN, firewall concepts). * Experience implementing MFA and access control policies. * Ability to troubleshoot identity, device, and Microsoft 365-related issues independently. * Strong communication skills and a structured, methodical approach to support. * PowerShell scripting for automation or reporting. * Experience in a fintech or regulated environment. * Experience with UniFi networking stack. * Familiarity with macOS. * College/University qualification in IT, Computer Science, or related field (preferred but not essential). * Relevant certifications desirable (e.g. CompTIA A+, Microsoft Certified Fundamentals, MD-100, AZ-900). What we offer * Everyone owns a piece of the company - equity * Hybrid with 3 days a week in the office * 25 days’ holiday a year, plus 8 bank holidays * 2 paid volunteering days per year * One month paid sabbatical after 4 years * Employee loan * Free gym membership * Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering

NOBA Bank Group AB (publ)

NOBA has experienced rapid growth over the years, and our Treasury function has evolved in both complexity and scope. We are now looking for a Treasury Analyst to strengthen our Investments & Financial risk team, within Middle Office. The Treasury department is responsible for all funding, risk- and liquidity management and capital on Group level. NOBA’s main source of funding is deposits from the public, and we have ambitious goals to increase deposit funding in the coming years to support the bank’s overall growth objectives. You will join a committed, positive, and ambitious department that values initiative, ownership, and collaboration. We continuously seek new and better ways to work in a dynamic setting. About the role Within Treasury the Investments & Financial Risk team manages the liquidity portfolio, market risks and the middle office operations. The middle office role is the operational backbone of the team and we are now looking for a new team member to take ownership of these responsibilities. You will report to Head of Investments & Financial Risk Management. In this role, you will: Manage middle office operations Support interim and quarterly reporting alongside the team Manage and support our market risk models Provide reporting and analysis to internal stakeholders and external parties Implement more digital ways of working Contribute to Treasury projects This is a role where you will be close to both the trading desk and the risk function. If you want to develop in the financial markets within these fields this is a great opportunity. What we are looking for 2–5 years’ experience in the banking sector, within Treasury, Risk Management, or Back/Middle Office roles in a Treasury or Finance department. A genuine interest in financial markets, understanding of fixed income instruments and how they connect to risk management. Experience working with Treasury system and trading platforms or similar. Experience producing or reviewing risk metrics in a reporting or control capacity. An analytical mindset and comfort working with data; experience with SQL, Python, or similar is a plus. Fluency in Swedish and English. To thrive in this role, you are a results-oriented team player who takes initiative and has a holistic mindset. You manage tasks with structure, adapt to changes, and are driven to achieve goals while understanding the broader impact of your work. Have you heard of NOBAVERSE? In our NOBAVERSE, we value openness, trust, and diversity. Here, you can influence your own development and have fun along the way to achieving our goals – all in a workplace that’s a little extra bubbly! ✨ Read more about our employee value proposition on our careers page. Practical information: Start: By agreement Location: Stockholm, Gävlegatan 22 Read more about how our recruitment process works in the FAQ.  We care for your privacy and, with reference to the GDPR, would like to ask you not to include any sensitive personal data in your application, for examples information about ethnic origin, political opinions, religious beliefs or information about your health. Read more about how we handle your personal data here. If you have any questions or concerns about the position, please contact the responsible recruiter. We look forward to receiving your application! 🙏✨