Stripe · Mexico City
Data Analyst
WHO WE ARE About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most a...
WHO WE ARE
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the
most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission
is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented
opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
As Stripe’s user base and global footprint grow dramatically, we have distinctly unique support problems resulting from both our
type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational
leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs of external users and internal
Stripe teams.
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for
businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll
be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive
for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity, and support where every team member’s voice matters. Our commitment shines
through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their
goals.
WHAT YOU’LL DO
As an analyst on the Payments Health Operations team, you will be charged with monitoring and maintaining payments performance for
Stripe’s largest users. This will include triaging, investigating, and responding to detected regressions in authentication and
cost rates; providing in-depth analysis of performance degradations; answering queries from our product support and technical
account management teams; and engaging with users and other teams at Stripe to help ensure our users are maximizing their
acceptance rates while minimizing their costs and fraud.
You will work at the core of Stripe's platform, ensuring the reliability of our payments stack and the health of the broader
ecosystem. Technical Operations roles in Payments are a dynamic and key component of Stripe's success. Focused on financial
partner integrations and funds-flow expansion, we sit at the intersection of product/platform engineers and financial partners,
connecting them to ensure that everyone thrives and nothing is lost in translation.
RESPONSIBILITIES
- Monitor authorization rates and performance for large users, responding to alerts of degradation, triaging and investigating
the cause, and communicating your findings to the account team, banking partners, and card networks.
- Analyze cost checkers to ensure our cost models' accuracy.
- Respond to performance inquiries from technical account managers, product support teams, and other internal Stripe teams.
- Interface with Stripe’s financial partners across the world to communicate operational breakages and help drive resolutions.
- Provide fast, accurate responses to complex support inquiries from partners.
- Partner with internal and external teams to validate the accuracy of Stripe’s financial data.
- Introduce data and process efficiencies to meet the scale and speed of Stripe.
- Identify and automate inefficient operational processes to reduce manual workloads.
WHO YOU ARE
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you
are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Have at least 1 year of experience in a technical role, with experience writing SQL queries to query relational databases.
- Have experience navigating the nuanced complexity of financial systems and solving large-scale, technical challenges.
- Have strong analytical skills to investigate, prioritize, and identify the root cause of issues.
- Have experience managing communications and workflows with technical and non-technical teams across internal and external
stakeholders.
- Are comfortable operating independently and thrive in a fast-paced environment to deliver results, with an ability to establish
priorities and reliably execute against time-sensitive deadlines.
- Have experience identifying and triaging technical issues.
- Possess a demonstrated track record of process improvement and proactive problem-solving.
- Have excellent written and verbal communication skills in both English and Spanish.
Preferred qualifications
- Payments expertise (working with financial partners, optimizing processing errors, managing payment costs).
- Experience operating in a high-growth technology company.
- Python or Scala knowledge.