Deal Desk Analyst

MEET YUBICO Yubico is a global leader in identity security and creator of the YubiKey, the original hardware-backed passkey. Publicly traded on Nasdaq Stockholm with headquarters in Sweden, the US, and Singapore, we protect everyone from everyday consumers to global enterprises with modern, phishing-resistant authentication. Why Join Our Mission? At Yubico, we are guided by a shared belief that your work matters. We operate under a cultural philosophy of Speed with Integrity, pushing the boundaries of technology to secure the AI frontier—protecting both human and agentic AI interactions—and leading the transition to post-quantum cryptography. In everything we do, we live by our core values: * Battle Friction: We constantly look for new ways to simplify our products, our work, and the user experience. * Inspire Higher: We think big, champion the open internet, and strive to do the right thing even when it is difficult. * One Team: We are open, responsive, and collaborative, overcoming challenges and celebrating our successes together. Aligned with our commitment to open standards, we foster a thriving builder ecosystem through the Yubico Developer Program, offering free open-source repositories, libraries, and SDKs to help developers rapidly integrate strong hardware authentication into any application. Through close collaborations with technical partners like Google, Microsoft, and Amazon, as well as newer frontiers like OpenAI, we continue to shape a safer digital world while donating security keys to protect vulnerable communities, journalists, and humanitarian groups worldwide through our Secure it Forward program. At Yubico, we offer: Freedom and Flexibility: At Yubico, we want you to be your most productive selves whether you decide to work 100% from home or choose to work hybrid/onsite. The way we balance the fast-paced demands of a high-growth company and sustainability is making rest a priority. Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a workplace where everyone feels like they belong. In support of this, our employees have created some pretty cool Employee Resource Groups that foster inclusion, help build community and connection across Yubico which all employees are welcome to join. Additionally, Yubico donates YubiKeys to organizations in need all over the world (you can read more about our work here). Social Connection: Relationships and connectedness matter, and we love spending time with our team! Our virtual workspace keeps us connected day-to-day whether it's through Yubico celebrating wins or our buzzing Slack communities. Check out our Life at Yubico Page on LinkedIn and our awards here.   The Role:   Yubico is looking for an experienced, highly driven and resourceful Deal Desk Analyst that will be responsible for deal support to our Global Sales team. Our primary focus is assisting Sales in the deal cycle from quote to booking; we are passionate about how Deal Desk can help the sales team be more strategic and efficient. This role will work with cross-functional teams such as Sales, Legal, Finance, Order Management and Product. You must be a detail-oriented self-starter who enjoys working in a fast-paced organization with users from all levels of the company. You must be able to provide sound business insight for building operational excellence as well as have a good understanding of sales cycles, complex hardware and software deal structures, and the complexities of global transactions and hardware fulfillment. At Yubico, we work closely as a team, value respect and humility and are always willing to pitch in and help other members of the team. We are looking for someone who is passionate about Deal Desk, enjoys working closely with Sales, embraces challenges, and possesses the emotional smarts to tackle them.   Tasks & Responsibilities: * Serve as the primary Deal Desk liaison for the field sales team, with a dedicated focus on streamlining quoting processes and leading educational initiatives to reinforce channel best practices * Offer comprehensive support and coverage for Enterprise Quoting as required, ensuring high-quality output * Engage proactively in the early stages of complex deal cycles to provide strategic advice to account executives on pricing strategies, deal construction, and the selection of appropriate contracting vehicles * Collaborate extensively with cross-functional departments, including Sales, Finance, Legal, and Supply Chain, to manage and resolve non-standard or intricate transactions * Partner closely with the Deal Desk Manager to develop and execute renewal strategies for historically complex accounts, ensuring long-term alignment with company objectives * Rigorously verify that all deals adhere to corporate compliance policies and are structured to support accurate, high-efficiency downstream processing * Facilitate and optimize Salesforce booking and fulfillment workflows by coordinating seamlessly with billing, order entry, and supply chain teams to reduce turnaround times * Administer, maintain, and regularly update the Deal Approval Matrix and channel documentation to ensure internal transparency * Identify and drive cross-functional process improvements, managing the documentation and communication of policy updates and standardized templates * Provide ongoing support to the Sales Operations team through ad-hoc projects, bug reporting, and the implementation of procedural enhancements * Maintain high availability and commitment for extended hours during critical end-of-quarter periods to ensure all pending deals are processed * Demonstrate a high degree of resourcefulness and self-sufficiency, executing complex tasks with both speed and technical precision * Serve as the designated team lead and point of contact in the absence of the Deal Desk Manager, providing leadership and guidance to the team   Basic Qualifications: * Demonstrated expertise in establishing, documenting, and implementing scalable best practices for the deal desk, ensuring seamless alignment between strategic deal development and downstream order administration * A minimum of 5 years of professional experience in sales support, sales operations, or sales enablement, specifically within the enterprise software or technology hardware sectors * Proven ability to thrive within a global operations environment, including the flexibility to adjust working hours to support various time zones and critical business cycles  * Strong preference for candidates with direct prior experience in Deal Desk activities, including deal modeling, complex pricing structures, and contract vehicle determination * Proficiency in Salesforce, with the ability to facilitate and optimize complex booking and fulfillment workflows to reduce turnaround times * A deep understanding of cross-system data integrity and technical precision, ensuring that all structured deals support accurate financial and supply chain reporting   Our U. S. benefits are designed for your overall well-being: Health coverage. We’ve got you covered with top of the line health plans, including dental and vision. We pay 100% of your premium and 85% for your family. Retirement plan. Our retirement plan includes a 401K dollar per dollar match up to 6% with a cap of $6K/year. Immediate vesting. Wellness reimbursement. We offer $1,200.00 in wellness earnings (prorated based on start date) that you can use on your gym membership, a massage, or your favorite online fitness classes. This is a taxable benefit if you choose to participate. Learning and development. We encourage your professional growth and offer a yearly development stipend of $3,000 and mentorship program.  Time off. We offer a total of 15 vacation days plus 10 holidays, and 7 sick days a year. Paid parental leave. We love welcoming new family members to our YubiTeam! All parents receive 8 weeks of paid leave. Birthing parents receive an additional 8 weeks of paid leave (16 weeks total).  Commuter Benefits. If you need to commute to the office, we offer commuter benefits.  Strong mission & company values. We’re a global team on a global mission to make the internet more secure for everyone. We believe that every person’s work matters. That you should always be nice, stay humble, and have fun, and never take yourself too seriously.       #LI-LV1   Yubico offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work. This role has the annual salary range as defined below for a salary pay range for a candidate located in the San Francisco Bay Area. For roles that are filled in other locations, the compensation range will be based on data provided by the Radford McLagan Compensation Database from Aon. Final compensation is also based on a number of factors including, but not limited to, job-related knowledge, skills, and experience. Salary Pay Range $110,000—$125,000 USD We are an equal opportunity employer, we value diversity and uphold an inclusive environment where all people feel that they are equally respected and valued. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, religion, national origin, disability, protected Veteran status or any other characteristic protected by law. We'd love to learn about what you can add to our diverse team. We are an E-Verify Participating Employer.   Yubico does not accept agency resumes or referrals so please do not send them to our careers staff or employees. Yubico is not responsible for any fees related to unsolicited resumes or referrals.   Personal data submitted through this form is used for managing Yubico’s recruitment activities, which include facilitating any application you make, setting up and conducting interviews and tests for applicants, evaluating and assessing results and selecting candidates, and as otherwise needed in our recruitment and onboarding processes. The use of your personal data may also be necessary prior to entering into a contract with you (that is prior to offering you a job with Yubico). Your personal data will only be used for the purposes for which it was collected and in accordance with the Yubico Privacy Notice. We only keep your personal data for as long as necessary and in compliance with Yubico’s record retention policies. If you have asked us to, we will keep you informed of other opportunities at Yubico. We do this in various ways, including email and by phone. If at any time you do not want us to contact you or use your information as described herein please contact us at jobs@yubico.com to let us know and we will delete all such information. Providing your personal data is voluntary, but necessary to join our talent community, and if you do not agree to provide your data, we will not be able to consider you as part of our talent community.   As part of providing the requested service, we will transfer your data to be processed by Greenhouse Software Inc., a service provider contracted by Yubico AB and/or its subsidiaries that meets legally mandated privacy requirements. The Yubico Privacy Notice offers more information about Yubico privacy practices, including the lawful basis for processing of personal data, how to lodge a complaint with the supervisory authority, and how to contact Yubico to exercise your data subject rights. In this notice, when we refer to "Yubico", "us", "we" or "our", we mean the Yubico group company or companies that you apply to, or correspond with, and which are responsible for any personal data collected about you.