Fraud Operations Associate SDC

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise, and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We're going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe's growth. ABOUT THE TEAM At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. WHAT YOU'LL DO RESPONSIBILITIES * Have the opportunity to join an operations team across Risk, Product Support, and Financial Crimes * Troubleshoot and solve complex problems * Analyze our processes and instigate changes to help scale our operations and improve user experience * Work closely with other Stripe teams across the globe * Gain unique insights into how thousands of businesses on Stripe scale and operate * Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization * Be a part of building a brand-new team and operational culture for Stripe WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * You are a recent graduate with less than 12 months of full-time working experience or a 2025 or 2026 graduate with full-time availability. * You have excellent English communication skills, both written and verbal. * You have a user-first mindset and are energized by the challenge of solving difficult problems. * You excel in analytical thinking and problem solving. * You enjoy learning about technical products and processes. You are an organized self-starter with a passion for finding solutions to our users' challenges. * You have a process-oriented mindset and ability to get things done. * You enjoy working in an in-office environment with strong cross-team collaboration and support. * You are able to prioritize and enjoy working in a quick-moving environment. * You are humble and have a proven track record for working well across teams and with external partners.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals WHAT YOU’LL DO As a Risk/Fraud Operations Team Lead, you will operate in a player-coach capacity, directly leading a team of Operations Associates while maintaining hands-on involvement in complex casework. You will be accountable for driving operational excellence, developing talent, and delivering strategic initiatives that shape the future of our Risk Operations function. Responsibilities * Lead, coach, and develop a team of Operations Associates through regular 1:1s, performance conversations, and structured goal-setting aligned with organizational priorities * Monitor and report on team performance against KPIs, managing capacity, scheduling, and workload distribution across queues and channels * Dedicate approximately 40% of your time to core casework, including handling complex, high-risk escalations and conducting quality reviews * Serve as a subject matter expert in Risk and Fraud Operations, guiding thorough investigations to protect Stripe's business, brand, and mission * Lead root cause analyses on complex operational challenges, leveraging data to identify trends, surface gaps, and drive actionable improvements * Develop sustainable solutions to systemic issues and present data-backed recommendations to leadership * Build and maintain strong cross-functional relationships across the Risk vertical, representing your team's priorities in strategic forums * Support recruitment, hiring, and onboarding initiatives while fostering an inclusive, high-performing team culture * Advocate for meaningful product and process improvements that deliver lasting operational impact * Champion company-building initiatives, mentor future leaders, and consistently model Stripe's core principles in all decision-making Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements * 6+ years of experience in Fraud Operations, Fraud Strategy, or Financial Crime Operations * Proven experience coaching and leading operations teams with a track record of managing and improving performance * Experience mentoring others and delivering constructive, growth-oriented feedback * Strong ability to use data to drive operational decisions and deliver weekly and monthly business metrics and reporting * Demonstrated subject matter expertise in Risk Operations * Ability to work cross-functionally to deliver results and build strong partnerships * Exemplary planning, prioritization, and time management skills * Excellent written and verbal communication skills * Fluency in both English and Spanish Preferred qualifications * Deep knowledge of risk reviews, policy/compliance operations, and fraud detection tools * Experience managing risk events and identifying at-risk scenarios within operational systems * Experience leading or contributing to cross-departmental or transformational initiatives * Familiarity with operational tools such as Jira and incident management workflows

Stripe

WHO WE ARE ABOUT STRIPE At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. ABOUT BRIDGE OPERATIONS AND THE TEAM As Stripe's user base and global footprint grow dramatically, especially as crypto and stablecoins fundamentally change the way money is transferred, Stripe acquired Bridge to leverage its stablecoin infrastructure for global payments. Stablecoins facilitate faster, cheaper, and more efficient transactions than traditional methods, which creates unique compliance challenges. The Bridge Operations strategy provides operational leverage and expands Stripe's portfolio of operational capabilities to support the scaled needs in this rapidly evolving space. This role will be part of the KYC and KYB Team within the Risk Ops organization in Bridge Operations that is accountable for performing KYC and KYB reviews during onboarding and periodic review. WHAT YOU'LL DO We're looking for someone who is passionate about fighting risks and solving the puzzle of investigations, is naturally curious, and is comfortable operating in ambiguity and finding creative solutions. You will be responsible for spearheading the organization's KYC and KYB compliance efforts within the Mexican market. The right candidate for this role will have experience in KYC and KYB compliance, preferably within the fintech or e-commerce space. RESPONSIBILITIES • Conduct thorough Know Your Customer (KYC) reviews during the onboarding of new users, ensuring the authenticity and accuracy of all customer documentation in compliance with Mexico's regulatory requirements. • Demonstrate a deep understanding of KYC, KYB, and anti-money laundering (AML) regulations specific to the Mexico financial services industry, and apply this knowledge to your daily analyses. • Exercise sound judgment to evaluate complex customer information, make informed decisions on the legitimacy of documentation provided, and determine the appropriate risk profile for each customer. • Handle high-complexity KYC and KYB-related assignments and tasks with a sense of urgency, while promptly resolving incoming requests from internal teams, financial partners, and other external parties. • Adhere closely to process documentation and draft clear, concise investigative summaries and analyses, including the preparation of regulatory reports for submission to the relevant authorities. • Actively participate in building a new team and operational culture focused on robust KYC and compliance practices within the organization. • Leverage your expertise in KYC, KYB, and AML to identify and escalate any suspicious customer activity or high-risk profiles to the compliance team for further investigation and action. • Collaborate cross-functionally with teams such as compliance and fraud to share information and insights that contribute to the overall risk management and mitigation efforts within the Mexican market. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS • Bilingual in English: Excellent conversational, written, and reading skills. • Professional experience: 2+ years of experience in risk or any type of customer-facing roles within a fast-paced environment. • Resilience and adaptability: Proven ability to thrive in evolving environments, remain composed under pressure, and confidently navigate ambiguity. • Structured mindset: A logical, disciplined approach to problem-solving with a relentless focus on accuracy and attention to detail. • Proactive problem-solver: A self-starter capable of working independently to analyze complex data and make sound, defensible investigative decisions. • Process improvement: The ability to identify operational gaps and proactively implement solutions to enhance workflow efficiency. • Effective communication: Strong written, verbal, and interpersonal skills to clearly articulate findings and recommendations to internal teams and financial partners. • In-office presence: Full availability to work 100% on-site at our office in Reforma, CDMX. PREFERRED QUALIFICATIONS • Startup and tech background: Experience navigating the unique pace and scale of a technology-driven company. • Industry expertise: Deep knowledge of the payments landscape and the fintech industry. • Specialized domain knowledge: A technical background in KYC, KYB, Risk, or Financial Crimes (FC). • Operational agility: Prior experience working within a queue.