Support Process Program Manager

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM Stripe provides regulated payments and financial services products, and also has a number of regulated subsidiaries, including in the United States (Money Transmitter and lending licenses). These licenses have programs of periodic and ad hoc regulatory reporting stemming from license requirements, and are critical aspects of the supervisory mechanisms for these entities. The Global Regulatory Reporting team leads the process by which we report regulatory data externally to regulators in support of our payments licenses. WHAT YOU'LL DO In this role, you'll support the Global Regulatory Reporting team by partnering with Legal, Compliance, Accounting, Business and Product, and Data Analytics teams across Stripe to maintain the Stripe North American regulatory reporting program. This includes understanding and documenting the applicable regulatory reporting requirements in the region, implementing systems and processes for comprehensively tracking those requirements for each of the Stripe North American entities, maintaining the end-to-end processes for the collation of data, production of reports, and continuously monitoring compliance to meet the expectations of regulators. Stripe is both a technology company and a financial services company, and you'll need to be comfortable straddling both of those worlds every day. You'll enjoy dealing with that puzzle, seeking creative solutions and moving quickly, often in the face of ambiguity. RESPONSIBILITIES * Own end-to-end U.S. regulatory reporting program for digital assets including stablecoin-related financial activities, including defining reporting scope, governance, timelines, and accountability across required regulatory filings * Interpret U.S. regulatory reporting requirements applicable to stablecoins, digital assets, payments, and custody, and translate them into clear reporting specifications, data definitions, and execution plans in partnership with Legal and Compliance * Manage the full regulatory reporting lifecycle, from data sourcing and aggregation through validation, internal review, sign-off, and timely submission to regulators * Ensure regulatory reports accurately reflect stablecoin-specific activities and risks, including issuance, redemption, circulation, reserves, custody arrangements, and transaction flows across on-chain and off-chain systems * Design and maintain a robust regulatory reporting control framework, including data quality checks, reconciliations, documentation, and issue remediation to support audit and exam readiness * Partner with Engineering, Data, Finance, Compliance, and Legal to improve data lineage, transparency, and automation across regulatory reporting processes as the business scales * Own regulatory reporting change management, including assessing the impact of new or evolving stablecoin regulations, product launches, and system changes on reporting scope, data requirements, and controls * Develop and maintain regulator-ready documentation, including reporting methodologies, assumptions, data lineage, and process documentation to support supervisory reviews and examinations * Serve as the primary point of contact for regulatory reporting matters during U.S. regulatory exams, audits, and regulatory inquiries WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * Bachelor's degree in Finance, Accounting, Economics, Business Administration, or a related field; equivalent practical experience in financial services regulatory reporting will be considered * 4+ years of experience leading the delivery of an ongoing regulatory reporting program within a regulated financial services environment, ideally supporting stablecoin issuance, payments, or custody-related activities * Strong understanding of U.S. compliance and regulatory obligations applicable to stablecoins, including evolving federal and state frameworks (including, but not limited to, the GENIUS Act and related Treasury, banking, and payments guidance) * Excellent working knowledge of the U.S. payment stablecoin regulatory landscape, with experience engaging directly with U.S. federal regulators (e.g., OCC, Treasury) and state regulators on regulatory reporting, data submissions, or supervisory requests * Demonstrated ability to work across complex data environments, including navigating on-chain and off-chain data sources, internal ledgers, and third-party systems to produce accurate, cohesive, and regulator-ready reporting deliverables * Experience reading, analyzing, and compiling financial statements, reserve-related data, transaction-level reporting, and other financial regulatory reports relevant to stablecoin and payments activity * Background in financial services with direct exposure to stablecoins, digital assets, payments, e-money, or other money services business activities * Demonstrated success executing complex, cross-functional programs in fast-growing organizations, with an emphasis on building scalable, repeatable regulatory reporting processes * Strong analytical skills and judgment, with the ability to quickly understand novel or ambiguous regulatory and data challenges and drive balanced, risk-aware solutions * Ability to operate independently and efficiently in a fast-paced, high-volume, and evolving regulatory environment * Proven ability to collaborate effectively across Compliance, Legal, Finance, Engineering, Data, Product, and Accounting teams * A strong “culture of compliance” mindset, with the ability to translate regulatory expectations into practical, business-aligned execution without impeding responsible growth PREFERRED QUALIFICATIONS * Experience with stablecoins, digital assets, payments, or fintech platforms * Familiarity with regulatory reporting for banks, trust companies, payment institutions, or money services businesses * Experience working on Call Reports FFIEC041 and FFIEC031 * Experience supporting regulatory exams, audits, or supervisory reviews * Exposure to reporting automation, data pipelines, or reporting tools

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM Stripe's People Solutions team is a highly collaborative, cross-functional team that drives key technical and process solutions delivery for the People Team at Stripe, working with stakeholders across the People Team, Finance, Corporate Technology, Workplace, and more. Stripes are the users of the solutions we deliver, and our primary goal is to deliver a world-class employee experience rooted in technology. We work with many different teams at Stripe, and serve as internal consultants to various stakeholders and leaders. We are nimble and flexible individuals who can wear many different hats. We don't mind working through ambiguity and love adding organization to chaos. We are strategy driven, with an execution mindset. WHAT YOU’LL DO The Solutions team is responsible for the design, implementation, and enhancement of Stripe Employee Experience technology. You'll apply your innovative thinking, business process, and technical systems expertise to deliver digital solutions that ultimately improve the employee, manager, candidate, and internal team experiences. You'll undertake a wide variety of responsibilities from strategic technical roadmapping, user interviews, requirements confirmation, vendor evaluations, technical solution design, system design and data architecture consultation, and technical project management and execution for the full software lifecycle. To achieve this vision, you'll partner with many partners across the organization such as business stakeholders, process and policy owners, engineers, program managers, product managers, communications, legal, and internal subject matter experts. As a consultant and strategist you'll have domain expertise in internal systems, technical fluency, agility, and excellent project management skills to advise leaders, guide projects, and ultimately design and deliver superior solutions that will ensure operational readiness for scale across our global organization. RESPONSIBILITIES * Stakeholder partnership & roadmap ownership — Partner with stakeholders across the organization to understand strategic priorities, define multi-quarter technology roadmaps, and ensure ROI is clearly articulated to secure resource capacity for execution. * Product leadership & employee experience design — Act as a product leader by deeply understanding Stripe's employee experience needs, creating mockups to drive alignment on requirements, and presenting compelling product strategies that connect business priorities to outcomes. * Vendor evaluation & build/buy decisions — Conduct third-party vendor analyses and deliver data-informed build-or-buy recommendations grounded in industry expertise and ROI. * Cross-functional solution delivery — Collaborate with engineers, designers, systems analysts, and PMs to translate requirements into technical designs; facilitate build plans, UAT, and end-to-end testing to bring solutions to production. * Data-driven decision-making & KPI management — Use data, storytelling, and KPIs to support prioritization decisions, monitor solution adoption, define ROI, and surface risks to stakeholders and leadership. * Project & program management — Apply structured project management practices — including goal-setting, project planning, status reporting, risk management, and metrics tracking — to deliver solutions on time and across disciplines. * Launch enablement & approvals — Partner with PMO, Systems, Operations, and Communications teams to successfully launch new solutions, and facilitate approval processes (legal, compliance, data) by identifying decision-makers and driving sign-off. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 5+ years of experience in product development, technical program management, or internal systems design in an internal HR business function, including experience in global mobility technology, within high-growth or technology companies * AI and LLM fluency, including practical experience using LLM-based tools * Superior ability to understand and map out system-agnostic business requirements across complex, interconnected systems and support their translation to technology * Strong communication and collaboration skills, with experience partnering with a broad set of cross-functional stakeholders at all levels * Acute business acumen with a demonstrated ability to operate effectively in ambiguous, dynamic, high-velocity situations, and to manage and draw insights from data while navigating complexity PREFERRED QUALIFICATIONS * Bachelor’s degree in business administration, human resources, technology or a related field. * Experience working in a software engineering team or organization. * Basic understanding of core internal systems (ex. HRIS, ATS, CRM, LMS, Ticketing, Finance systems).

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Employer Brand Program Manager, Events & Partnerships, Americas As Employer Brand Program Manager, you will play a critical role in building and enhancing our talent brand in the Americas (North America and Latin America). This role offers the opportunity to drive impactful, high-visibility projects while working closely with senior leaders and key stakeholders to support the Employer Brand strategy.  In this role, you will be a key part of the Global Employer Brand team, which is part of Global Recruitment. As an Employer Brand Program Manager, you’ll take ownership of cross-functional initiatives that support the employer brand strategy and be responsible for events & partnerships. You will be well-versed in all aspects of event strategy, planning, and execution and will lead both in-person and virtual events that boost regional recruiting efforts and elevate our brand awareness across North America and Latin America. This highly collaborative role requires strong partnerships across DEI, Recruitment, Leadership, HR, and Marketing teams to create events and content to support our employer brand priorities. This role will be pivotal in building experiences that attract and engage the best talent to power Adyen’s growth. If you have a track record of delivering compelling and creative event experiences to drive awareness and generate pipelines, we'd love to meet you!  This role is based out of our San Francisco or Chicago office. What you'll do: * Strategize, plan, and execute initiatives to level up our approach to employer brand events and partnerships in North America and Latin America * Develop a clear, strategic roadmap with KPls for recruiting events and activations that align with hiring pipeline goals and broader Employer Brand initiatives * Manage a robust events calendar of in-person and virtual events * Collaborate with internal stakeholders across the business to deliver event experiences that communicate and showcase our employer brand  * Establish and nurture strong working relationships with internal stakeholders and external partners to drive success * Track, analyze, and report on metrics to evaluate the effectiveness and ROI of events and partnerships  * Organize and coordinate all aspects of event execution, including set-up for both in-person and virtual formats * Deliver creative and engaging event experiences that drive talent pipeline generation, boost brand visibility, and foster retention * Contribute to content and campaign efforts and work cross-functionally with the Employer Brand team to support the overall strategy What you have: * 5+ years of events marketing experience (experience in recruitment events is a plus) * Strong track record of driving results and innovation with an eye for creative problem-solving * Experienced collaborator skilled at working with regional and global stakeholders to establish cohesive strategies, clear accountability for outcomes, and drive efficient, cross-functional execution * Experience partnering with Marketing, Recruitment, and DEI teams to build pipelines by translating business objectives into tactical marketing events that influence and attract target audiences * You’re passionate about DEI and understand the importance of reaching diverse and underrepresented communities * You’re data-driven and can analyze and communicate ROI from events * You have excellent stakeholder management and communication skills * The ability to travel for collaboration and event facilitation as needed * Portuguese or Spanish language skills are a plus, but not required Employer Brand Program Manager - The salary range for this role is $110,000-$145,000; to learn more about our compensation philosophy, please click here. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines. SAN FRANCISCO  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This role is based out of our San Francisco or Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.