Manager of Customer Success - Italy

Aira Group AB

10% of Europe’s CO₂ emissions are caused by residential heating, and energy bills are out of control. Aira is here to change that. With our intelligent Aira Heat Pump at the heart, we’re making the switch to clean energy-tech easier and more affordable. Helping Europe turn off gas and slash energy costs one home at a time. Founded in 2022, and with 1200+ employees and counting, Aira is driving the clean energy revolution by providing homes with modern clean energy-tech solutions such as solar power, battery storage solutions, and heat pumps. With a state-of-the-art production facility in Poland, and HQ in Stockholm, Sweden, and hubs across the UK, Germany, and Italy, Aira is well on track to install clean energy-tech into 5 million homes by 2034. About the role  We are looking for an Engineering Manager to lead engineering teams in our Acquisition organization. Acquisition focuses on the entire customer journey from first contact through to completed installation - the teams that turn interest into happy customers with heat pumps in their homes. This role sits at the intersection of people leadership, technical guidance, and organizational alignment. You will ensure engineers have context, support, and a mandate to do their best work. You'll work closely with product managers, designers, and engineering peers to deliver solutions that matter. We are looking for a leader who speaks up, provides a critical perspective on decisions, and holds their ground. Not someone who waits for direction or avoids conflict. Someone who sees what needs doing and acts, taking initiative before problems escalate. You care about people - and that includes having difficult conversations and holding everyone, including yourself, accountable. You will be... Leading and developing engineers through regular one-on-ones focused on growth, blockers, and well-being. Supporting career development and addressing performance issues constructively. Creating psychological safety where engineers can raise concerns and influence decisions. Building a culture actively, not passively - engineers know their manager has their back personally, not just professionally. Working with PMs to ensure every project has clear problem statements and success criteria, so engineers know why they're building what they're building. Challenging work without clear value and helping teams push back when necessary. Navigating relationships with product leadership, PMs, engineering peers, and commercial leadership. Holding ground on engineering concerns. Providing honest feedback to leadership, even when uncomfortable. Collaborating on architecture and technical direction. Supporting modern practices, including AI- assisted development. Ensuring tech debt is tracked and championing ADRs for institutional memory. What you bring to the team Experience leading and developing software engineers, ideally in a product-focused company or scale-up environment Track record of building psychologically safe teams where people do their best work Ability to navigate ambiguity and make decisions with incomplete information Comfort with difficult conversations - giving feedback, addressing performance, saying no Strong collaboration skills across disciplines (product, design, commercial) Technical background sufficient to engage meaningfully with architecture decisions and engineering practices Experience with agile methodologies and modern development practices Nice to have Experience in a fast-paced scale-up or startup environment Familiarity with the energy sector or hardware/software integration Experience supporting teams through organizational change Background in full-stack or platform engineering What is in it for you? Gain hands-on experience in a fast-growing scale-up, with a supportive and inclusive culture, and career advancement opportunities. Collaborate with diverse teams across international markets and launch products globally. Develop and grow personally and professionally in an entrepreneurial-minded environment. Thrive in a dynamic, solution-oriented culture, tackling challenges and driving meaningful solutions that make a positive impact on the world. Influence the company's success, with a visible impact on product development and market growth. Enjoy our brand-new office at Norra Stationsgatan 93 in Stockholm. Conveniently located near public transport, with Sankt Eriksplan and Odenplan stations just a few minutes' walk away. At Aira, we champion next-generation energy as well as diversity and inclusion. We believe that a diverse workforce fosters innovation and creativity, enhancing our ability to serve customers and communities effectively. We welcome individuals from all backgrounds, cultures, and perspectives to join our team. Our commitment is to uphold equality and inclusivity, fostering a collaborative environment where everyone can thrive and contribute to a better future for our people and the planet. Ready to find true purpose in your work? Send your application today.

Aira Group AB

10% of Europe’s CO₂ emissions are caused by residential heating and energy bills are out of control. Aira is here to change that. With our intelligent Aira Heat Pump at the heart, we’re making the switch to clean energy-tech easier and more affordable. Helping Europe turn off gas and slashing energy costs one home at a time. Founded in 2022, and with 1200+ employees and counting, Aira is driving the clean energy revolution by providing homes with modern clean energy-tech solutions such as solar power, battery storage solutions and heat pumps. With a state-of-the-art production facility in Poland, and HQ in Stockholm, Sweden, and hubs across the UK, Germany and Italy, Aira is well on track to install clean energy-tech into 5 million homes by 2034. About the Survey & Design team: The Survey & Design team is part of the Acquisition Area of Aira, which is responsible for the entire sales journey, from lead generation to installed heat pump. Our team sits right in the middle of this, with a critical mission: Build tools that help Aira qualify, size, and design the right energy solution for every home — tools that get more accurate with every installation we do. When selling a heat pump system, you need to know what size of heat pump should be installed and whether any radiators need replacing. If we over-estimate this number, the customer will be paying more than they have to. If we under-estimate this number, we could install a heat pump that is unable to heat our customers' homes. Getting it right is crucial for both conversion and fast, efficient installations. And Aira is uniquely positioned to solve this: we own the entire feedback loop, from qualification through to monitoring the installed heat pump. About the role: Your main stakeholders are our Design Engineers, who work in customers' homes, but our tools impact almost every role in the Aira sales funnel, from Qualification, Sales, and Design all the way to Procurement, Planning, and Installation. You'll own the product direction for these tools across all our markets (UK, Germany, and Italy), offices (Stockholm and Helsingborg), and the factory (Poland). You'll lead a cross-functional team of software engineers and a designer, with a high degree of autonomy. Key responsibilities: Lead a cross-functional team of software engineers and a product designer, setting priorities and deciding what to build, when, and why. Own the product strategy and roadmap for Aira's survey, heat loss, and design tooling, ensuring alignment with the Acquisition Area's goal of profitable, high-quality installations. Drive the team's long-term differentiator: an accuracy-and-learning loop that uses installation telemetry to measure and reduce heat loss estimation error at every stage of the funnel. Become the domain expert on heat loss calculations, balancing each market's regulatory requirements against Aira's business goals. Act as the bridge between deep technical work and the field reality of a Design Engineer working on an iPad in a customer's home. Drive the roll-out of our tools across all markets and make sure they're adopted across every user group. Define the metrics and track how we're progressing toward our goals. We expect you to have: Bachelor's or Master's degree in a relevant field (e.g., Engineering, Business, or a related discipline). 3 years of experience in a similar Product Manager role, leading cross-functional teams of engineers and designers. The ability to own a technically and domain-complex product. You don't need to be a heating engineer, but you must be comfortable diving into a quantitative, calculation-driven domain and earning the trust of expert users. Strong data and analytics instincts: defining the right metrics, designing measurement (and recognising when a metric is misleading), and using data to drive decisions. It would be a bonus if you: Have studied thermodynamics. Are a homeowner, as it helps you understand the challenges our users face every day. Have experience building tools for field-based, operational, or expert workforces. Can speak German or Italian. What is in it for you? Gain hands-on experience in a fast-growing scale-up, with a supportive and inclusive culture, and career advancement opportunities. Collaborate with diverse teams across international markets and launch products globally. Develop and grow personally and professionally in an entrepreneurial-minded environment. Thrive in a dynamic, solution-oriented culture, tackling challenges and driving meaningful solutions that make a positive impact on the world. Influence the company's success, with a visible impact on product development and market growth. Enjoy our brand-new office at Norra Stationsgatan 93 in Stockholm. Conveniently located near public transport, with Sankt Eriksplan and Odenplan stations just a few minutes walk away. At Aira, we champion next-generation energy as well as diversity and inclusion. We firmly believe that a diverse workforce fosters innovation and creativity, enhancing our ability to serve customers and communities effectively. We welcome individuals from all backgrounds, cultures and perspectives to join our team. Our commitment is to uphold equality and inclusivity, fostering a collaborative environment where everyone can thrive and contribute to a better future for our people and the planet.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Stripe EMEA Marketing team is a dynamic and rapidly growing group dedicated to transforming customers into enthusiastic advocates for Stripe. Collaborating closely with sales, we focus on accelerating the path to purchase and enhancing product adoption among our user base. Our regional marketing efforts involve crafting and executing tailored marketing plans that resonate with local audiences, as well as spearheading our most significant conferences and sponsorships that drive go-to-market (GTM) success and business growth. Join us and be part of a culture that celebrates teamwork, innovates boldly, and makes a meaningful impact. WHAT YOU'LL DO We're looking for a strategic, full-stack Field Marketing Manager to lead Stripe's marketing efforts across Northern and Southern Europe (encompassing Benelux, Nordics, CEE, Iberia, Italy, and adjacent markets). This is a senior individual contributor role for a builder who owns the end-to-end regional marketing strategy—from brand and thought leadership to pipeline generation and execution. These markets are at various stages of maturity, with distinct audiences, competitive dynamics, and growth opportunities. You'll build a scalable marketing strategy that addresses the unique needs of each market while maintaining strategic coherence across the region. You are equally comfortable setting the vision as you are working hands-on to execute—operating with pace in a fast-moving environment, navigating multiple stakeholders, and driving outcomes across complex, matrixed teams. You'll work hand-in-hand with GTM leadership to identify market opportunities, translate global priorities into locally resonant programmes, and partner across all marketing functions to ensure the right programmes, investments, and resources are in place to drive growth. Your mandate extends beyond demand generation—you'll define how Stripe builds brand, establishes thought leadership, and deploys an influence strategy that positions Stripe as the partner of choice across all segments and target audiences in your region. RESPONSIBILITIES * Define and own the regional field marketing strategy across Northern and Southern Europe, building a scalable framework that addresses distinct market needs across enterprises, digital-native businesses, startups, and platform and SaaS segments. * Develop the regional brand and influence strategy—positioning Stripe as a thought leader and partner of choice through content, executive visibility, industry presence, events, and locally tailored narratives. * Build a clear investment plan and roadmap aligned to GTM leadership priorities and regional revenue targets, using data and competitive insights to inform market prioritisation. * Partner across all marketing functions (demand gen, PMM, brand, comms, content, digital, executive marketing, partnerships) and work closely with GTM leadership to co-develop strategy and ensure the right programmes and investments are in place. * Influence and align senior stakeholders across global and regional teams to secure buy-in, resources, and cross-functional support. * Own the end-to-end execution of the field marketing plan—including regional events strategy, programme delivery, and hands-on activation—ensuring plans translate into measurable outcomes on the ground. * Partner with Product Marketing and Comms to localise and amplify Stripe's story and content for diverse regional audiences. * Own pipeline accountability and key business metrics across the sales funnel—including pipeline generation, deal acceleration, and customer acquisition—continually optimising programmes for efficiency, scale, and demonstrable ROI. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 10+ years of relevant B2B marketing experience in Enterprise Technology, with demonstrated experience owning a regional or multi-market marketing strategy * Full-stack marketing expertise—proven ability to build and execute across brand, demand generation, content, events, ABM, thought leadership, and digital marketing * Proven track record of defining and executing field marketing strategies that drive brand awareness, pipeline generation, and customer acquisition across diverse markets * Experience building scalable frameworks and playbooks that address distinct market needs while maintaining strategic coherence * Strong strategic mindset with the ability to build brand and influence strategies—not just demand and pipeline programmes * Outstanding cross-functional leadership—experience working across multiple marketing functions, GTM teams, and senior stakeholders to align priorities and secure resources * Strong partnership with Sales teams as a strategic partner—joint planning, co-developing account strategies, and driving shared outcomes * Excellent communication skills—able to convey complex strategies simply, influence senior leaders, and present confidently to diverse audiences * Strong problem-solving capabilities—comfortable using data to inform strategy, prioritise investments, and demonstrate ROI * Ability to operate at pace in a fast-moving, ambiguous environment—managing multiple complex projects across a diverse geographic region with tight timelines * Experience working across multiple European markets with an understanding of cultural, linguistic, and business nuances PREFERRED QUALIFICATIONS * A startup-builder mentality with a bias to action and comfort operating in environments where you're building from the ground up * Experience in payments, financial technology, or adjacent industries—or marketing to FinTech companies * Understanding of the payments, ecommerce, platform, and SaaS partner ecosystems * Demonstrated success delivering marketing programmes with and through consulting and technology partners * Multilingual capabilities or experience marketing in non-English European markets * Experience defining thought leadership and influence strategies for B2B technology brands