Talent Acquisition Partner - Sales & Operations

Butternut Box

Fresh Food, Happy Dogs. We believe dogs deserve the healthiest, most natural and tastiest meals - with none of the nasties. That’s why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions. As a B-Corp certified company, you’re joining a sustainable business that genuinely cares about our people, our products and our impact on the planet. Our goal is simple: to help dogs live healthier, happier, and longer lives, while leaving humans smiling after every interaction. We’ve come a long way since our co-founders (Kev & Dave), hand delivered the very first Butternut Box. Today, we feed hundreds of thousands of hungry dogs across the UK and Europe - but we won’t stop until we’re feeding dogs everywhere. To get there, we need a team of brilliant people who share that ambition to come and work for us. 🐾 THE JOB: You will be the driving force behind finding our future sales talent and nurturing our internal culture, serving as a vital bridge between our recruitment growth and core HR operations. A bit about the work you’ll deliver: * End-to-End Recruitment: Own the full recruitment lifecycle for our Build pillar. From initial briefing and creative sourcing to technical screening, interviewing, and offer negotiation, you will ensure we bring the best talent into the sales team (high volume hiring)  * Pillar Partnership: Partner closely with hiring managers to ensure consistency in our recruitment strategy, pipeline health, and hiring velocity. * HR Administration: Pick up and execute core HR operations tasks, logging contract variations, employee lifecycle paperwork, and ensuring smooth local compliance steps. * Onboarding & Lifecycle: Run an exceptional onboarding process for new starters, making sure their first weeks are structured, supportive, and full of tail wags. * Systems Management: Closely administer HiBob as our central HRIS to maintain candidate-to-employee data integrity, run reports, and optimize workflows. * Engagement Activities: Help design and drive internal team engagement initiatives and culture events, keeping our teams connected and looking out for each other. A bit about the team you’ll be joining: You will sit directly within our central People Team, but you will dotted line into the Build pillar to maintain consistency across our recruitment standards. You will work closely with People Lead, Hiring Managers, and our central Build  team to drive operational excellence and a seamless employee journey. 👀 WHAT WE'RE LOOKING FOR: * Solid Recruitment Background: You have a proven track record (2 years) of managing full-cycle recruitment in high volume / sales in a fast-paced environment (in-house or agency), with an ability to map markets and source passive talent creatively. * Curious About HR: You have a genuine interest in broadening your craft into HR operations, employee engagement, and data administration. You see admin not as a chore, but as a vital part of candidate and employee care. * Systems-minded: You are comfortable working with HRIS or ATS platforms and love finding ways to streamline and automate manual processes to keep us fast and agile. * Hands-on, zero ego, proud of your craft: You are willing to roll your sleeves up to source for a high hiring target, fix a broken onboarding workflow, or work through highly detailed admin tasks. * Analytical & Proactive: You don't wait to be told what’s broken or where the pipeline is stalling; you spot patterns in data and feedback to turn insights into practical improvements. * Strong Communicator: You deliver a warm, transparent, and highly engaging candidate experience that leaves people smiling, regardless of the interview outcome. ⏳ THE INTERVIEW PROCESS: * Initial call with your dedicated Talent Acquisition Partner, carried out remotely. * Skills interview, carried out remotely (60 min) * Behaviours interview, carried out in person (60 min) We usually expect our interview process to take 3-5 weeks, end to end. 🎁 WHAT WE OFFER * Success Sharing: Competitive salary and an ESOP (Stock Option) package—everyone owns a piece of our success. * Flexibility: A hybrid work model (3 days in office, 2 days remote). * Work-Life Balance: 25 days of vacation plus 5 "Paws-Days" 🐾 for your furry friends or personal wellbeing. * Impact: Be part of a fast-growing B Corp that values purpose as much as profit. * Butternut Box employee discount ❗ A FEW THINGS YOU SHOULD KNOW We believe in equal opportunities and are building a diverse team with inclusivity as a priority. Everyone is welcome to apply, regardless of background, gender, or experience. We take our responsibility as a B Corp seriously – for our customers, our employees, and the planet. We aren’t perfect, but we do our best every day to make a positive impact.   ❗ A FEW THINGS YOU SHOULD KNOW We believe in equal opportunities and are building a diverse team with inclusivity as a priority. Everyone is welcome to apply, regardless of background, gender, or experience. We take our responsibility as a B Corp seriously – for our customers, our employees, and the planet. We aren’t perfect, but we do our best every day to make a positive impact.   📩 Ready to help us make even more dogs and humans happy? Apply now!

Trustpilot

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Senior Solutions Engineer, you are the technical and consultative partner to the New Business and Account Management teams — enabling customers to understand and realize the value of Trustpilot’s platform during the sales process. You are responsible for translating customer needs into tailored solutions, designing integration approaches, and delivering technical credibility that drives confidence and conversion. Your work bridges technology and business outcomes, ensuring every deal is both commercially and technically sound. This is a high-impact, customer-facing role that combines technical expertise with commercial influence. Success is measured by deal conversion rates, technical win rates, and the quality of handover to implementation. What you'll be doing: * Partner with Account Executives to uncover customer needs, system environments, and integration requirements. * Develop clear, scalable solutions that meet business objectives and align with technical feasibility. * Deliver tailored demos and presentations that articulate Trustpilot’s value, flexibility, and ROI. * Support pilot programs to validate functionality, integration, and impact prior to contract signature. * Act as a trusted advisor throughout the sales cycle - answering technical questions and resolving blockers. * Work closely with Product, Engineering, and Implementation teams to ensure solution integrity and smooth handover. * Maintain accurate documentation for proposed solutions and integration requirements. * Capture recurring customer feedback and insights to inform product development and roadmap prioritization. Who you are: * Fluency in both Italian and English * You have experience in pre-sales, solutions consulting, or technical advisory roles within a SaaS or technology environment. * Strong understanding of APIs, web integrations, data flows, and common SaaS architecture. * Excellent communication and presentation skills — able to translate technical concepts into business value. * Customer-centric and commercially aware, with strong problem-solving ability. * Comfortable managing multiple sales opportunities and stakeholders simultaneously. * Experience collaborating across Sales, Product, and Customer Success. * Organized, proactive, and motivated by solving customer challenges through technology. What's in it for you: * Competitive compensation package + bonus * 22 days holiday plus 3 extra days after one year of employment * 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community * EUR 10 per day work meal voucher (mobile app) to contribute towards the cost of lunch * Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist * Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a 24/7 Employee Assistance Plan * Reimbursement of internet charges (up to 30 EUR) * Base Salary: 61,800€ – 72,800€ * On-Target Earnings (OTE): 77,250€ – 91,000€ at 100% of target * Variable compensation represents 20% of OTE and comprises a company bonus and OTC (On Target Commission). Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you! #LI-AP1 About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.  Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. ABOUT THE ROLE: We are looking for a Technical Program Manager (TPM) to lead high complexity deployments of our Agentic AI / conversational AI platform for enterprise customers. In this role, you’ll own the end-to-end delivery lifecycle from scoping and planning through go-live and hypercare, working in a pod model alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications. AREAS OF OWNERSHIP: Project Ownership & Delivery * Own end-to-end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality). * Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit. * Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile. * Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams. * Maintain up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log. Customer & Stakeholder Management * Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders. * Facilitate recurring governance: status calls, steering committees, UAT readouts, and go-live reviews. * Translate technical complexity into clear business impacts for executive stakeholders. * Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed.  Cross-Functional & Pod Coordination * Coordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability. * Coordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning. * Collaborate with Sales, Solution Engineering, Product, and Support to ensure a seamless customer journey from sales handoff through BAU operations. * Where partners are involved (SI/GSI/BPO), manage co-delivery responsibilities, expectations, and escalation paths. Methodology & Process Discipline * Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage-gate reviews for Waterfall projects. * Enforce documentation standards (Charter, Design Docs, Runbooks, Handover Docs). * Ensure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan. Metrics & Reporting * Define and track deployment KPIs, such as: * Time to Blueprint, Time to First Agent in UAT, Time to Go-Live * Milestone On-Time Rate * Defect and incident trends during QA/UAT and Hypercare * Report delivery status, risk posture, and mitigation plans to internal and external stakeholders. * Contribute data to capacity and utilization models to inform planning and staffing. WHO YOU ARE: * +2 years of experience in technical project management, program management, or delivery management for SaaS or enterprise software. * Hands-on experience delivering solutions involving at least one of: * Contact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms. * Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners). * Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each. * Strong skills in project planning tools (e.g., Jira, Asana, Monday, MS Project, Smartsheet) and collaboration tools (e.g., Confluence, Notion, Miro). * Excellent communication, facilitation, and conflict resolution skills. * Proven track record managing multiple concurrent projects with global, distributed teams. * Fluency in English & Italian is required NICE TO HAVE: * Experience delivering AI/ML, NLP, LLM-based, or Agentic AI solutions. * Background in professional services or consulting working with enterprise clients. * Familiarity with APIs, webhooks, event-driven architectures, cloud infra (AWS/Azure/GCP). * Certifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent. * Experience with partner co-delivery (SI, GSI, BPO, or ISV ecosystems). OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.