Customer Service Engineer
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
The Customer Service Engineer provides highly visible, on-site customer support through installation, preventive and remedial maintenance, troubleshooting, and repair of complex laboratory equipment and systems. You will verify and approve the operational quality of system equipment, instruct customers on operation and maintenance, and act as the company's liaison on administrative and technical matters for assigned projects. This role spans system hardware, software, PCs, networking/wireless networking, and laboratory instrumentation.
It is a customer support role, not a research position, though scientific literacy is beneficial to understand lab processes.
Key Responsibilities
Preventive and corrective maintenance: Perform scheduled and unscheduled maintenance to ensure uptime and compliance, documenting all work to quality standards.
Troubleshooting and diagnostics: Systematically diagnose issues on complex electro-mechanical instrumentation and associated software/controls; perform root-cause analysis and implement corrective actions.
Installation and qualification: Install equipment and check out/approve operational quality; support IQ/OQ/PQ where applicable.
Customer liaison: Serve as the primary interface with customer stakeholders on technical and administrative matters; interpret needs and coordinate with sales, customer support, or engineering as appropriate.
Planning and coordination: Plan, schedule, and follow up with customers and suppliers on work status, parts availability, and timelines; ensure effective maintenance programs in a dynamic environment.
Documentation and compliance: Maintain accurate service records, adhere to safety, GxP where applicable, and company/site policies.
Knowledge sharing: Instruct end users on operation and maintenance; contribute to team know‑how and continuous improvement.
Teamwork and autonomy: Work both independently and within small and large teams, taking personal responsibility for outcomes across a diverse instrument portfolio.
Equipment Portfolio Support will cover a wide range of laboratory systems, including:
NMR, LC/MS and SFC systems
Äkta system
Tecan and other robot systems
Freeze dryers (lyophilizers), rotary/roller evaporators, and vacuum pumps
Centrifuges and balances/scales
Clean/purified water systems
Electro-mechanical subsystems with controls and rule-based fault correction, electronics, PCs, and networking/wireless networking
Candidate Profile Required:
Relevant education in automation and/or a technical discipline, or equivalent years of maintenance/service experience in the technical industry
Experience in the pharmaceutical or chemical industry
Professional-level English
Demonstrated team player mindset with a focus on daily delivery quality
Alignment with PerkinElmer core values
Preferred/Advantageous
Background in chemistry or related science
Leadership experience (e.g., Team Leader, Supervisor)
Continuous improvement experience (e.g., 5S, Lean)
Coordination/planning and strong organizational skills
Customer service experience
What We Offer
Collaborative and supportive team environment
Exposure to cutting-edge technologies
Opportunity to support impactful scientific work
Competitive compensation and benefits
Ability to make a meaningful impact #ForTheBetter
Professional development across a broad instrument landscape
Additional Information
This is a hands-on service/maintenance technician role, not a research position; scientific literacy is advantageous.
Roles based at our client site in Gothenburg require a drug test and background screening.
All roles at PerkinElmer Sweden include a standard 6‑month probationary period.