Lead Systems Support Engineer

ABOUT LIBERIS: Liberis is on a mission to supercharge the power of small businesses all over the world - delivering the financial products they need to grow through a network of global partners.Before all else, Liberis is a technology company, connecting finance with small businesses. We use data to help partners understand their customers’ real time needs and tech to offer tailor-made funding and financial products. Empowering small businesses to grow and keep their independent spirit alive is central to our vision. Up to now we have funded almost 40,000 small businesses with over $1.5bn - but we believe there is much more to be done. THE ROLE: As Team Leader – Operations Support, you will combine hands-on operational support with day-to-day team leadership. You’ll be responsible for delivering high-quality customer service support to provide , while also guiding and developing a small team of Operations Support Executives. You will build the function, managing operational and administrative processes while identifying opportunities to improve efficiency, automate tasks, and enhance the overall merchant experience. Your work ensures smooth internal workflows and a friction-free experience for our merchants. KEY RESPONSIBILITIES: Team Leadership * Lead, coach, and support a team of Operations Support Executives to ensure high performance and engagement. * Set clear priorities and manage workloads to ensure operational tasks are completed accurately and on time. * Monitor team performance, quality, and productivity, providing feedback and support where needed. * Act as a point of escalation for complex operational issues or investigations. * Support onboarding and training of new team members. * Foster a collaborative, positive team culture aligned with Liberis values. Operational Support * Manage a variety of operational and administrative tasks to support the Customer Operations CX team. * Own digital customer queries end-to-end via email and live chat. * Process payment adjustments and other operational changes with a high level of accuracy. * Liaise with internal teams such as Sales and Treasury to resolve issues, close gaps, and maintain smooth workflows. * Support investigations by working with data and numerical information in Excel. * Ensure processes are followed correctly and consistently across the team. Process Improvement * Identify opportunities to streamline, automate, or improve operational processes. * Implement operational improvements to increase efficiency and reduce manual effort. * Contribute to reporting and insights that support operational decision-making. Culture & Values * Uphold Liberis values - Merchants Matter Most, Act Like Time is Running Out Own Every Outcome, Communicate Directly, Prove It, Empathy Always * Encourage knowledge sharing and continuous improvement within the team. WHAT WE ARE LOOKING FOR: * Previous experience in an customer experience or customer-facing operational role, ideally within financial services or fintech. * Team leadership or mentoring experience, or a strong desire to step into a leadership role. * Excellent organisational skills with the ability to prioritise multiple tasks in a fast-paced environment. * Strong attention to detail and a proactive approach to problem-solving. * Comfortable working with data and numerical information in Excel. * Experience using Salesforce or similar CRM/operations systems. * Experience using ticket management systems such a Zendesk or similar systems. * Strong communication skills and the ability to collaborate with multiple internal teams. * A collaborative mindset and genuine interest in helping colleagues succeed.   Liberis is an equal opportunities employer. We welcome applications from all candidates, including individuals with disabilities and provide reasonable adjustments as required.

Brandtech+ (formerly known as OLIVER+) is a global team of creative thinkers, tech-savvy trendsetters, and production pros specialising in film, CGI, automation, AI, motion design, and digital/print content. We partner with over 300 clients in 40+ countries and counting. Our focus is to connect clients with high-quality solutions, talent and ambitious opportunities worldwide.   As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. ROLE: Senior Integrated Artworker  Location: Remote/India  This is an opportunity to join a newly established, AI-enabled in-house creative studio embedded within a leading global insurance and risk management organisation, as a Senior Artworker, a senior production role spanning artwork execution, quality oversight, and integrated delivery across print, digital, and mixed-media channels in a B2B, multi-market environment.  Based in India, you'll collaborate remotely with a London-based multidisciplinary team across a high-volume, fast-moving portfolio. From day one, your technical craft, production authority, and precision across channels and international markets will set the quality benchmark for studio output.  We support flexible working and are open to different arrangements. We offer reasonable adjustments throughout the process.  THE ROLE  As Senior Integrated Artworker, you'll take briefs from initial setup through to final delivery across the studio's full channel mix, static, digital, social, and long-form, executing design direction with confidence and independence.  Operating within a regulated financial services environment, you'll apply compliance requirements, disclaimers, and sign-off processes as standard practice.  The "integrated" element of this role is important: you're not a static-only artworker. You're equally comfortable producing digital assets and guiding others across the full range of formats the studio produces.   WHAT YOU’LL DO  Integrated Artwork Production & Quality  * Produce accurate, on-brand finished artwork across the integrated channel mix, brand campaigns, always-on digital and social, email, print, event collateral, thought leadership, and long-form communications, from brief to final delivery, with compliance disclaimers, substantiation standards, and sign-off checkpoints applied as standard  * Set and uphold quality benchmarks, reviewing all output before it reaches stakeholders; execute and interpret design direction confidently, making considered production decisions within brand guidelines  * Manage the full artwork lifecycle, setup, amends, quality checking, delivery, and archiving, preparing all files to correct print, pre-press, and platform-specific digital standards  * Adapt and resize assets across formats, sizes, and language variants for seven markets and multiple product lines, maintaining consistent brand expression throughout    Brand Consistency & Asset Management  * Champion brand identity standards across every format, channel, and market, proactively spotting inconsistencies and guiding the team to do the same before output reaches stakeholders  * Lead the development and maintenance of reusable asset libraries and scalable templates, driving production efficiency and studio-wide consistency  * Apply strong creative awareness to production decisions, making confident, independent judgements on layout, typography, and imagery within brand guidelines    Remote Collaboration & Studio Practice  * Build effective remote working relationships with the London-based studio team, communicating proactively on project status, file handovers, and capacity; maintain clearly documented workflows that enable smooth collaboration across time zones  * Contribute positively to studio culture and complete timesheets and administrative tasks accurately and on time    Gen AI & Agentic Thinking  * Integrate AI tools into production workflows, building effective prompts, critically evaluating outputs, and applying AI-assisted workflows for adaptation, resizing, and format variant production without compromising brand quality or compliance  * Champion responsible AI adoption within the production team, guiding others on where AI enhances craft and where human judgement is essential; break down complex briefs into clear steps and bring genuine curiosity about how AI can improve production efficiency      WHAT YOU BRING  * Strong portfolio of senior-level integrated artwork across static and digital formats, brand campaigns, digital content, and long-form communications, produced at volume and pace  * Advanced proficiency across Adobe Creative Suite (InDesign, Illustrator, Photoshop) and Figma; expert understanding of typography, graphic design, and production standards across print and digital  * Track record of setting and maintaining quality benchmarks across a high-volume production function  * Experience adapting assets across platforms, channels, and language variants for multi-market campaigns, maintaining visual consistency and brand integrity throughout  * Confident working in compliance-sensitive environments, applying and overseeing disclaimers, substantiation requirements, and sign-off processes as standard  * Deep understanding of brand identity systems; able to apply and protect visual standards independently and guide others in doing the same  * Experience leading the development of asset libraries, reusable templates, and structured file management practices  * Effective remote collaborator with a self-directed working style, managing multiple projects across time zones, receiving briefs remotely, handling handovers clearly, and flagging risks early  * Working knowledge of AI tools relevant to integrated production, building effective prompts, critically evaluating outputs, and guiding others on responsible use  * Agentic mindset: able to break complex briefs into clear steps, adapt when priorities shift, and find efficient paths to the best outcome   #L1-DJ1 #SENIOR #BTG+  Our values shape everything we do:  Be Ambitious to succeed    Be Imaginative to push the boundaries of what’s possible    Be Inspirational to do groundbreaking work    Be always learning and listening to understand    Be Results-focused  to exceed expectations    Be actively pro-inclusive and anti-racist across our community, clients and creations      Brandtech+, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.    Brandtech+ has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.'