Celonis · Munich
Customer Engagement Program Manager - Scale Team
Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS compani...
Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s
fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in
advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We
believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of
every business process. Join our mission to make processes work for people, companies, and the planet.
VALUE ENGINEER (SCALE TEAM)
The Team: The position of Customer Engagement Program Manager (internal title: Senior Value Engineer - Scale team) is a trusted
advisor responsible for driving value, adoption, and customer success across a portfolio of accounts. In this role, you will
collaborate closely with customers, partners, and internal teams to strengthen customer engagement and ensure long-term success
with the Celonis Process Intelligence Platform. Your responsibilities include building scalable engagement strategies, handling
critical touchpoints, identifying expansion opportunities, and mitigating renewal risks, all while fostering a strong relationship
with partners and driving value realization across your accounts. All while fostering strong partner relationships, customer
self-sufficiency and driving consistent value realization across our entire customer base.
The Role: As a Senior Value Engineer (Scale team), you will play a key role in helping our customers achieve their strategic goals
and realize significant value by leveraging the Celonis Process Intelligence Platform. You will collaborate with regional partners
and customers, strengthening their position in the market while ensuring that they receive the guidance and tools needed for
long-term success. Your role will involve driving the coordination of account activities, building structured governance at both
the account and portfolio levels, and fostering value-driven relationships. In this highly collaborative position, you will work
closely with our partners, customers, and internal teams to provide innovative solutions, manage escalations, and ensure the
delivery of value at scale. Through the integration of AI solutions into your daily operations you will drive highly efficient,
scalable portfolio management.
THE WORK YOU’LL DO:
- Drive value, adoption and sponsorship serving as the trusted advisor to customers and partners, ensuring successful adoption
and value realization across a portfolio.
- Establish robust Centre of Excellence (CoEs) and coach customers to own their value journey and provide them with self-service
offerings.Strategic Partner management orchestrating and coaching partners to deliver operational account work driving customer
health. 1:N program management and scalable motions to generate impact across a community of customers (value bootcamps, 1:1
sprint motions, POV development, Value Sprints and new asset and innovation deployments).
- Build stakeholder trust and drive success across a broad portfolio of stakeholders, maximizing your impact through highly
efficient, scaled interactions rather than traditional, high-touch 1:1 relationships.
- Maintain cross-industry fluency to remain conversant across multiple business sectors, leveraging AI-curated industry briefs to
accelerate rapid context-switching across a diverse book of accounts.
- Drive AI-orchestrated account plans which leverage platform best practices and partner applications within AI-powered solution
designs.
- Utilize auto-generated programmatic content including targeted industry briefs and customer-specific presentations, to manage
the portfolio efficiently.
- Work with AI-driven tools to monitor portfolio health using AI-driven tools to proactively surface renewal risks and health
signals across all accounts in parallel.
- Operate AI agents to continuously track value realization, adoption signals, and expansion opportunities across the entire
portfolio.
- Deploy automated value reports and strategic nudges that empower customers to drive their own business outcomes.
- Act as an AI-fluent operator, utilizing copilots and intelligent agents to produce necessary technical outputs on demand.
- Focus on the big-picture value while partnering with our internal technical teams (CoE and Applied Value Engineers) to tackle
the highly complex builds.
The qualifications you need:
- Experience: 3-5 years of strong programmatic execution and the ability to execute complex products efficiently. You will have
worked on end to end post sales customer journeys and value realization for a portfolio of customers
- Broad Industry & Domain expertise: Understanding of industry-specific business processes and a proven ability to identify
opportunities for improvement, with the agility to context-switch and cross-pollinate best practices across industries.
- AI & Technical Fluency: High AI fluency, leveraging copilots and intelligent agents to accelerate workflows, craft business
cases, and monitor portfolio health and drive high volume of activities.
- Strong Stakeholder Management: Able to quickly build trust and inspire action across both technical users and C-level
executives.
- Scaled Engagement: An experienced 1:N speaker with proven experience hosting high-energy webinars, leading cohort enablement,
and driving community engagement. Passionate about empowering both customers and partners through training, support, and
strategic insights.
- Degree: Engineering, Computer Science, Mathematics, Business Analytics, comparable technical degree or a Business/Economics
degree paired with a technical minor
- Native-level German proficiency is required for this role. Candidates must be able to lead customer workshops, conduct
executive presentations, and manage stakeholder interactions in German.
What Celonis can offer you:
- Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of
AI-driven business operations.
- Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh
grants.
- Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and
12 weeks for supporting carers, available from your first day of employment.
- Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work
model that balances remote focus with vibrant office collaboration.
- Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated
learning platform.
- Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated
"Wellness Weeks" that prioritize work/life balance.
- Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and
environmental causes with your local office, or virtually.
- Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days,
ensuring every voice is heard and valued.
- Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own
It, and Earth Is Our Future—drive every decision.
About Us:
Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process
Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We
enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build
intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is
headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video
Celonis Inclusion Statement:
At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of
people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is
heard - that's when creativity and innovation happen.
Your Privacy:
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and
Candidate Notices [https://www.celonis.com/careers/candidate-notices]
By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as
described in our Privacy Notice for the Application and Hiring Process [https://www.celonis.com/careers/privacy-notice/].
Please be aware of common job offer scams, impersonators and frauds. Learn more here
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Customer Engagement Program Manager - Scale Team
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31 juli
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1 september
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