
Miro · Munich
About the Team The Professional Services organisation at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovati...
About the Team
The Professional Services organisation at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes
through the Innovation Workspace. Our team of strategic advisors, onboarding experts and technical account managers work
side-by-side with customers to transform how they collaborate, build and innovate—powered by agentic AI and Miro’s world-class
platform.
About the Role
We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximise the business value of
their investment in Miro. As a TAM, you will act as a fractional strategic advisor—guiding customers through workflow
optimisation, driving AI-powered adoption and embedding Miro into their innovation operating models.
In addition to your post-sale advisory responsibilities, you will play an active role in the pre-sales and engagement management
process. This means partnering with Sales and the broader Go-To-Market team to shape, scope, and position Professional Services
engagements for prospective and expanding Enterprise accounts. You will contribute to customer discovery, proposal development,
and the definition of measurable business outcomes—ensuring a seamless bridge from the Sales promise to Delivery execution.
TAMs are key players in evolving how the world’s most innovative companies Discover, Define, and Deliver new products and
services. You will combine product knowledge, strategic insight, technical fluency and change management expertise to drive
measurable outcomes for your customers.
What you’ll do
assigned accounts.
findings into well-scoped service proposals.
accurate proposal development.
alignment, speed and business value.
What you’ll need
comfortable developing customer proposals.
and low/no code tooling a plus.
About the Engagement Model
Sales to scope and position services engagements alongside their post-sale delivery responsibilities.
technical support, formal training delivery or custom development services.
Why you’ll love working here
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing
benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best
work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to
our Global Miro benefits board.
This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Why you should join the Adyen Account Management team At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy. We are looking for a proactive and adaptable Account Manager to join our team. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers. Enterprise Account Manager As an Account Manager, you will be responsible for developing strong relationships by earning trust with our customers, and providing impactful payments insights to help them grow. Our Account Managers are empowered to own the customer relationship and provide best-in-class service to our customers. In this role, you’ll contribute to our ongoing momentum by understanding the unique customer need and identifying commercial opportunities, including expansion opportunities and the addition of value adding products. Self-motivated and resourceful, you’ll bring a strategic mindset and commercial approach to the role. Sounds exciting? Keep reading! What You’ll Do: * Relationship management: Build strong customer relationships and navigate their organizations to align the right external and internal stakeholders. Develop a global network of people within Adyen and work collaboratively across cultures and time zones * Commercial acumen: Drive commercial discussions with customers, while meeting strategic and financial targets for assigned accounts * Strategic consultation: Act as the human dimension of Adyen’s product, delivering expertise, education, and payment guidance to customers. Position Adyen as a trusted partner and use data to tell compelling stories * Project management: Prioritize and execute on short and long term projects with varying timelines across multiple accounts * Feedback: Be the voice and champion for your customer internally and serve as a feedback loop Who You Are: * 3-6 years of experience in an account management / product management role or complex enterprise software, technical infrastructure or financial services (specifically payments) role * Enjoy engaging others and developing strong working relationships at all levels of management * Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions * Skilled in leveraging your business acumen and analytical abilities to strategically assess and help reach client goals * Comfortable synthesizing complex data sets and using data to tell a story * You have professional written and verbal proficiency in German and English * Excited to prioritize and manage multiple projects across different departments, while motivating and collaborating with others to achieve results Additional points: * We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles. * Domestic and international travel required Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.
YOUR JOB Do you enjoy owning customer relationships and turning trust into long-term growth? Are you motivated by managing a portfolio and actively driving expansion within existing accounts? Do you like combining consultative conversations with commercial responsibility? In this role, you’ll work closely with decision-makers in our customers, understand their priorities, and proactively develop their accounts. You’ll be the commercial owner of your portfolio, ensuring customers see continuous value and grow with DataGuard. Ready to make an impact at the intersection of relationship management and revenue growth? Then join us on our journey. WE PROTECT THE PEOPLE BEHIND THE DATA We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 200 team members worldwide and with offices in Munich, Berlin, London, Vienna and Stockholm we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation, self-serve capabilities and additional tailored expert advice, we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks. WHAT YOU'LL BE DOING * You independently manage a portfolio of mid-sized business customers and ensure they realize the full value of our solution. * You establish and maintain strong, long-term customer relationships, deliver product demonstrations, and support customers in optimizing their use of our product. * You engage closely with decision-makers and company founders, gain a deep understanding of their priorities, and proactively support them in achieving their objectives. * You guide customers throughout the entire lifecycle and actively drive expansion and retention within your portfolio. * You identify potential challenges at an early stage, lead solution-focused conversations, and ensure sustained customer satisfaction. * You analyze customer usage and behavior to derive concrete actions that maximize customer success with our solution. * You actively promote customer engagement, gather impactful success stories, and share best practices across the customer base. * You collaborate closely with cross-functional teams such as Marketing, Sales, Product Development, and Technical Support to deliver a seamless end-to-end customer experience. WHAT YOU'LL GET IN RETURN * The freedom, trust, and tools to do what you love and make an impact in a purpose-driven company, committed to doing genuine good in the digital world. * Enjoy a high degree of flexibility with tailored working hours, choice of work location, and benefits that support your lifestyle, health, and family needs. * Join a secure, future-focused role in a dynamic scale-up positioned to make a major impact in the rapidly expanding Security & Compliance market. * Grow along expert or leadership paths with support from employee accelerator programs, bi-annual feedback cycles, and a personal training budget. * Work in an environment that values autonomy, rapid decision-making, a flat hierarchy, and collaborative, eye-level communication to keep things moving forward. THE QUALITIES YOU’LL NEED TO SUCCEED * Strong communication skills with a passion for product demos and meetings * Proactive, independent work style with a strong team spirit and excellent prioritization skills * Interest in compliance & security – we’ll teach you everything you need to know * Experience with software products and their development is a plus * Enthusiasm for a dynamic, fast-paced environment with continuous growth and development * Fluent German (C2) and English skills, both written and spoken, are required LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS: No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication, but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills – and together we will make great things happen. We are looking forward to meeting you! #LI-DNI
FEQ427R180 The data and AI market is at an inflection point: organisations are moving from isolated pilots to platform decisions that shape how they build, operate, and scale for years to come. This creates a significant opportunity to help customers turn data and AI investments into measurable business outcomes. This role combines people leadership, business ownership, and executive engagement. You will operate as a player-coach in key deals while building a high-performing, scalable field-engineering organisation for a consumption-based business. You report to the Director, Field Engineering. THE IMPACT YOU WILL HAVE * Build, lead, and scale the pre-sales (Solutions Architect) team for your assigned customers in Germany, including hiring, coaching, performance management, and career development, and owning coverage across your account portfolio. * Own pre-sales ROI and effectiveness, including coverage models, prioritisation, and impact on win-rate, sales cycles, and customer adoption. * Act as a player-coach by balancing hands-on involvement in key customer engagements with building repeatable motions, artefacts, and coaching mechanisms that scale impact across the team. * Establish and reinforce a solution- and value-based selling culture, focused on business outcomes, not just technical excellence. * Partner closely with Sales leadership to support forecast accuracy, pipeline quality, and consumption growth in a usage-driven business model. * Engage with senior and executive stakeholders at customers to build trusted relationships and long-term partnerships. * Drive a scalable adoption model by anchoring partner and PS attach and establishing a crisp pre-/post-sales handshake tied to consumption outcomes (onboarding readiness, adoption milestones, expansion path). * Represent Field Engineering as part of the regional team, contributing to Databricks' brand, market positioning, and growth in Germany. WHAT WE LOOK FOR * Proven experience building and managing pre-sales or technical field teams in a high-growth environment. * Strong background in data engineering, analytics platforms, databases, or data science, gained through engineering, consulting, or technical leadership roles. * Demonstrated success in consumption-based or SaaS business models, including forecasting, expansion, and customer adoption. * Ability to operate as a player-coach, balancing hands-on deal involvement with scalable team leadership. * Track record of partnering effectively with Sales and cross-functional leaders to drive measurable business outcomes. * Experience establishing repeatable processes that improve efficiency without limiting innovation or ownership. * Passion for the data and AI market and the ability to articulate a clear, executive-level POV on the value of Databricks. * Executive presence with the ability to influence and communicate confidently with senior stakeholders. * Fluent German (highly preferred) and fluent English (required). About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.