Customer Performance Intern

Moniepoint

WHO WE ARE Moniepoint is Africa's all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. JOB PURPOSE Builds and owns the Group's FP&A framework, methodology, and reporting standards, giving Group leadership a single, reliable view of financial performance and outlook across the Group's subsidiaries and business units: Moniepoint Nigeria, Moniepoint Kenya, MonieWorld and Moniepoint Technologies. This is a framework and consolidation role, not a day to day business unit finance role. Some subsidiaries and markets run their own standalone FP&A team that owns local budgeting, forecasting, and reporting for that business; this role sets the Group standard those teams work within and consolidates their output. Wherever a subsidiary or shared function doesn't yet have a dedicated FP&A resource, this role covers it directly. The intent is one Group framework, executed locally wherever a local team exists, with no duplicated effort. Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth. RESPONSIBILITIES: * Design and own the Group's FP&A framework: forecasting architecture, budget process, and management-reporting standards that every entity works to, including markets that maintain their own standalone FP&A team * Consolidate entity and BU-level forecasts, including those submitted by markets with their own standalone FP&A team, into a single Group P&L, balance sheet, and cash flow, with a working currency toggle and intercompany eliminations * Own the annual Group budget calendar and process: templates, timelines, challenge sessions, and Board approval, without taking over the local budget-building work each entity's own finance team already does * Produce the consolidated Group forecast (2026-28 and beyond), reconciled monthly to actuals, with a clear bridge explaining variances * Work closely with the Group Financial Controller so actuals, the consolidation, and the forecast reconcile cleanly month to month, and closing timelines support the reporting calendar * Run the monthly and quarterly reporting cycles at Group level: consolidated management accounts, Board packs, and investor-grade reporting * Build and maintain the Group's KPI and unit-economics framework, and ensure it is applied consistently across every entity's finance team, whether that entity has its own dedicated resource or is covered directly by this role * Partner with BU CFOs / finance leads (Moniepoint Nigeria, Moniepoint Kenya, Moniepoint Technologies, MonieWorld) as the standard-setter and consolidator, leaving day-to-day local execution with them * Lead scenario and sensitivity modelling for Group-level strategic decisions: new market entry, capital raises, new market expansion, licence applications etc. * Set and enforce FP&A style and modelling standards across the Group (structure, formatting, sign-off, version control) * Manage and develop the Group FP&A Analysts covering the subsidiaries and markets without a dedicated resource, plus central shared services CANDIDATE REQUIREMENTS: * 8-10+ years in FP&A, corporate finance, or investment banking, including experience building forecasting frameworks from scratch * Proven experience consolidating multi-entity, multi-currency forecasts and management accounts * Background in banking, fintech, or another regulated, fast-growth environment * Advanced financial modelling skills (Excel at architect level); comfortable owning a model spanning multiple entities and currencies ACA / ACCA / CFA or equivalent * Proven ability to operate effectively as a remote, senior finance leader across time zones and geographies PREFFERED QUALIFICATIONS * Experience in a high-growth African or emerging-markets fintech or bank * Prior exposure to Board and investor reporting at Group level * Familiarity with planning/consolidation tooling (NetSuite, Aleph, Pigment or similar) beyond Excel * Experience standing up FP&A functions or frameworks during a scale-up phase, including defining where a Group function ends and in-country teams begin ABOUT YOU * You think in frameworks. You build the system once, properly, rather than patching it every quarter * You're comfortable holding a multi-entity, multi-currency picture in your head and explaining it simply to the CFO and Board * You know the difference between setting the standard and doing the work. You'd rather make each market's FP&A team excellent within a shared framework than take their work off them * You push back on numbers that don't reconcile, and you don't sign off until they do * You're a strong people manager. You can direct analysts and get consistent, house-standard output from a small team * You communicate in writing the way you model: structured, precise, no padding * You operate well remotely: proactive, well-organised, comfortable driving a Group-wide process without being in the room WHAT SUCCESS LOOKS LIKE * Group forecast is reconciled to actuals monthly, with variances explained within an agreed tolerance * Management, board and investor reporting are delivered on time, every cycle, without late-stage rework * Budget process runs to a fixed calendar with BU sign-off, with no material off-cycle changes * BU finance leads use the Group model and house standards as their working framework, not a parallel one * CFO and Group CEO treat the FP&A output as the single source of truth for decision-making WHAT TO EXPECT IN THE HIRING PROCESS * A preliminary phone call with one of our recruiters. * Hiring Manager Interview  * A Panel interview with existing Finance Leads * A behavioural and technical interview with a member of the Executive team.

M-KOPA

We're hiring our first Lead Engineer - AI Agents to lead a team that designs, ships, and scales automations and AI agents across M-KOPA. This is a brand-new team within the business - the tech foundation is already proven, and now we need someone to lead it, scale it, and define what it becomes. The Impact Your production-grade automations and agents will directly improve how 2,300+ employees work across our global operations. We've already helped over 10 million customers access over $2 billion in credit - and the tools you build will help that mission scale further and faster. It's your chance to be part of something that's literally transforming lives across an entire continent 🌍 The Opportunity * 🎯 Mission-driven engineering: Every automation you build helps internal teams and customer-facing staff deliver financial inclusion to Africa's Every Day Earners * 🏆 Global recognition: Join a company named by TIME 100 as one of the world's most influential and by the Financial Times as Africa's fastest-growing for 5 consecutive years (2022–2026) * 🚀 Scale challenges: 2,500+ employees across Kenya, Uganda, Nigeria, Ghana, South Africa, the UK, and Europe - internal teams that can't scale by hiring forever need intelligent tooling that actually works * 🌱 Environmental impact: We're carbon-negative, having displaced over 2 million tonnes of emissions What You'll Do At M-KOPA, you'll lead the AI Ops Agents team from day one - owning delivery, growing the function, and proving the value. You'll work daily with Claude, Claude Code, MCP, and LangChain to build production-grade agents and automations that internal teams actually use. Your team builds automations and agents for internal use and serves as internal consultants, helping Software Engineering teams integrate AI into customer-facing products.   Your key responsibilities: * Lead three AI Ops Engineers — own their delivery, development, and day-to-day work * Prioritise efficiently — manage competing requests from multiple teams by applying a clear prioritisation framework you'll help develop and improve * Design and ship multi-agent systems and production-grade automations that measurably improve how internal teams and customer-facing staff work * Build RAG pipelines for internal knowledge retrieval that ground agents in real organisational context * Keep the AI tooling stack healthy as usage scales across 2,500+ employees * Stay current on emerging AI tools and technologies - know what's hype and what's actually useful * Help refine AI training for the wider organisation, including Software Engineering teams Technical Environment 💻 * AI & Agentic Frameworks: Claude, Claude Code, Anthropic tooling, LangChain, LangGraph, MCP, multi-agent orchestration, Google ADK (or similar agentic tooling) * Automation & Prototyping: Scripting, workflow tools, AI-assisted development, rapid prototyping (Vercel/Railway) * Enterprise Tooling: Identity automation (Entra), internal platforms, Notion, HiBob integrations * Existing Foundation: Twelve months of Claude, Claude Code, Notion, HiBob, and Entra automations already running in production — you're building on proven foundations, not starting from zero   Our Approach * Build, don't just advise — this is a hands-on team that ships working automations and agents * Prove the value, then expand — start with three engineers, demonstrate impact, grow from there * Product-focused mindset — treat internal teams as customers and build tooling that works * Cut through the hype — evaluate emerging AI tools on practical value, not marketing buzz   What You Need We're looking for someone with a strong technical background and product-focused mindset. You won't be building models - we have Data Science teams for that. You'll be building multi-agent systems, shipping production-grade automations, and leading a team that makes M-KOPA's internal operations smarter and faster. Required Experience: * Hands-on experience building production-grade automations and AI agents — scripting, workflow tools, or AI-assisted development * Hands-on experience building multi-agent systems using agentic frameworks — LangChain, LangGraph, MCP, Google ADK or similar * Experience with RAG pipelines — retrieval-augmented generation for internal knowledge and workflow automation * Background in enterprise tooling — rapid prototyping tools (Vercel/Railway), identity automation (Entra), or internal platforms * People leadership experience — you've led or mentored engineers and can own a team's delivery and development   Why This Role? This is a brand new team within the business, reporting to the Director of Security. The tech stack is proven - twelve months of Claude, Claude Code, Notion, HiBob, and Entra automations already running. The team structure is what's new. That's yours to shape. You'll start with three engineers. Prove the value. Expand from there. The problems are complex. 2,500+ employees across Kenya, Uganda, Nigeria, Ghana, South Africa, the UK, and Europe. Internal teams that can't scale by hiring forever. Customer-facing staff who need tools that actually work. M-KOPA provides affordable financial and digital products to underserved communities across Africa - unlocking access to smartphones, credit, and insurance for millions of people. The automations and agents you build don't just save time internally - they help that mission reach more people.   If you want to decide how AI actually gets used at scale across a growing fintech – this is the opportunity. Location & Benefits * 🌍 Fully remote role within UTC -1 to UTC +3 time zones * 🤝 Work with diverse teams across UK, Europe, and Africa * 📚 Professional development programmes and coaching partnerships * 👨‍👩‍👧‍👦 Family-friendly policies and flexible working arrangements * 💚 Well-being support and career growth opportunities Our Mission 🌍 We create financial inclusion for the traditionally excluded through a fair, flexible, customer-centric financing model. We strive to drive greater inclusion of women, youth, and low-income communities. Our Impact 💚 Our technology has created measurable change: * Connected 📱: 2.5 million first-time smartphone users connected * Prosperous 💰: 70% of customers use M-KOPA products for income generation, with 35,000+ livelihoods created for agents * Green 🌱: 2.1 million tonnes of CO₂ avoided through clean energy products, with over 127,700 circular economy products provided Ready to lead a brand-new AI team - shipping agents and automations that drive real-world financial inclusion? Apply Now WHY M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com. Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 7 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa. Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.  M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.

Moniepoint

Who we are Moniepoint is Africa's all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. Job Purpose Sits between Finance and the Product & Technology platform team, as products are built, ensuring every new product, feature, or pricing change is correctly designed from an accounting and control standpoint before it ships. Owns the thread from customer journey to financial reporting: how a product event is captured, how it maps to the chart of accounts, and how it lands in the Group's financial statements. Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth. Responsibilities: * Act as the standing technical accounting partner to Product and Engineering for all new products, features, and pricing changes * Write technical accounting memos and position papers for new or changed products (revenue recognition under IFRS 15, financial instrument classification under IFRS 9, fee vs. interest income treatment, etc.) * Design, build, and maintain the chart of accounts for new and existing products, ensuring consistency across entities * Map each stage of the customer journey (onboarding, transaction, settlement, fee, reversal, write-off) to the correct GL treatment, end to end * Review product and engineering specs pre-launch to flag accounting and control gaps before they reach production * Own the reconciliation between product/transaction system data and the general ledger, and resolve breaks at source * Design controls around new product flows (maker-checker, reconciliation, exception handling) and document them to audit standard * Maintain a living library of accounting treatment documentation per product, kept current as products evolve * Partner with Financial Control, Internal Audit, and external auditors on product-related technical accounting queries Candidate requirements: * ACA / ACCA (or equivalent) with 8+ years post-qualification experience, including Big 4 technical accounting or audit background * Strong working knowledge of IFRS 15 (revenue), IFRS 9 (financial instruments), and IFRS more broadly * Experience translating a product or system design into accounting treatment and GL structure, not just reviewing after the fact * Comfortable reading product specs and talking directly to engineers and product managers, not only to finance colleagues Preffered Qualifications * Experience in payments, fintech, or banking, ideally with exposure to how transaction/ledger systems are built * Prior experience designing or restructuring a chart of accounts for a multi-product platform * Exposure to regulatory reporting requirements tied to product design (CBN, FCA, CBK or equivalent) * Experience working inside or alongside an agile product/engineering team About You: * You can sit in a product spec review and immediately see where the accounting will break, and say so before launch, not after * You translate fluently between accountants and engineers without dumbing either side down * You default to documenting the treatment properly rather than leaving it as tribal knowledge * You're comfortable owning a chart of accounts as a living system, not a static reference document * You care as much about the control design as the accounting answer. A technically correct treatment with no control around it isn't good enough What success looks like: * No product ships without a documented, signed-off accounting treatment and GL mapping * Chart of accounts stays clean and consistent as new products launch, with no post-hoc reclassification projects * Product/transaction data reconciles to the GL within agreed tolerances, with breaks resolved at source, not papered over monthly * Audit findings related to product accounting or control design trend toward zero * Product and Engineering see Finance as a design partner, not a late-stage blocker What to expect in the hiring process * A preliminary phone call with one of our recruiters. * Hiring Manager Interview  * A Panel interview with existing Finance Leads * A behavioural and technical interview with a member of the Executive team.