(Independent Contractor): Content Maintenance Specialist- Generative AI

Udacity is now an Accenture

company, and exciting things are happening! 🚀 We are on a mission of forging futures in tech through radical​ talent transformation in digital technologies.

We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial

Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global

organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital

transformation journey.

Udacity is a pioneer in online technical education, offering high-quality

courses across a wide range of disciplines. Our catalog includes short and long programs, Nanodegrees (bundled courses), and

content tailored to multiple skill levels, foundational, beginner, intermediate, and advanced as well as business leadership

audiences.

To ensure our content remains current, impactful, and industry-aligned, we continuously review and update our

courses. We take a data-driven approach to evaluating content quality and identifying outdated material. Key performance metrics,

such as student satisfaction, lesson ratings, and page-level feedback, help us determine whether a course requires maintenance.

Throughout the year, various courses are kept under active maintenance to ensure they receive timely updates. To do this

effectively, we regularly collaborate with expert contractors who help update the course content.

As new needs arise, we

contact qualified candidates within our contractor pool to share project details, scope, and timelines. Contractors work closely

with a Udacity team member who provides tooling, guidance, and logistical support. In most cases, contractors operate as

individual contributors, though they may collaborate with other teams, such as Content Developers, Program Managers, and Learning

Architects, to define scope, set priorities, and gather necessary information about the content under maintenance.

About

the School of AI ​

We're building a contractor pool of AI experts to support our School of Artificial

Intelligence.  The School of AI hosts a robust catalog ranging from foundational machine learning to cutting-edge Generative

AI. Primary topics include, but are not limited to: Large Language Models (LLMs), Generative AI, Computer Vision, Natural Language

Processing (NLP), MLOps, and AI engineering on major cloud providers (AWS, Azure).

Understanding Our Learning

Infrastructure​

To effectively maintain and update our cloud courses, you'll need to understand how students

interact with our content. Our courses use two key technologies:

• Udacity Workspaces

​For

practitioner content, we provide in-classroom workspaces so students don't need to install or purchase any tools or set up

environments locally. These workspaces are Docker containers running in Kubernetes, and students access them directly in the

classroom page through their browser. There are different types: Jupyter, VS Code, SQL, and Web Terminal. These workspaces need

continuous updates and patching, and the exercises/project starter code must be updated to remain compatible with the updated

workspace.

• Udacity Cloud Labs

​We also provide  temporary access to various cloud services

providers via Cloud Labs. Cloud Labs are federated accounts allowing students to use AWS Console, GCP Console, or Azure Portal

using temporary credentials. These cloud labs are pre-configured with RBAC and policies. Sometimes, we pre-create several

resources via Infrastructure as Code to provision the resources required for an exercise or project.

If you thrive

on challenges, want to make an impact, and are interested in joining our contractor community, we encourage you to read on and

apply.

Required

skills/qualifications: ​

• Strong proficiency in Python and

experience with LLM frameworks (LangChain, LlamaIndex).

• Hands-on experience with major Model APIs (OpenAI, Anthropic,

Google Gemini, Bedrock).

• Experience with Vector Databases (Pinecone, ChromaDB, Weaviate) and RAG pipelines.

• Knowledge of Agentic frameworks (e.g. LangGraph).
• Must have at least 2 years of software development experience in

Python

• Experience working with version control systems (Git/GitHub)
• Ability to debug and update Python-based

exercises and projects.

• Strong troubleshooting skills to resolve student-reported issues efficiently.
• Excellent

written communication skills for documenting changes and providing clear instructions

• Strong attention to detail with a

student-first mindset.

• Analyze course performance metrics to

identify content requiring updates.

• Review student feedback at scale to prioritize actionable improvements
• API

& Library Maintenance: Update classroom instructions to handle frequent breaking changes in rapidly evolving libraries (e.g.,

LangChain, OpenAI SDK, Hugging Face).

• Bug-fixes: Address student-reported issues by updating or enhancing existing course

materials, or trouble shooting issues related to token limits or deprecated APIs

• Enhancements: Update the course content

to the latest tools and technologies. This will include updating the text, screenshots, instructions, tutorials, exercises, and

the project.

• Update Udacity Workspaces using self-service Studio (in-house tool)
• Installing the

updated Python packages in the existing workspaces

• Updating the exercises and project starter code to support newer

programming environments (e.g., upgrade from Python 3.6 to Python 3.12)

• Test workspaces: Verify that a workspace

exercise or project works as intended with no underlying issues.

Gain recognition for your technical knowledge

Network with other top-notch technical mentors

Earn additional income

Contribute to a vibrant, global student community

Stay updated on the latest in cutting-edge technologies

Compensation at Udacity, an Accenture company, varies depending on a wide array of

factors, which may include but are not limited to location, role, skill set, and level of experience. As required by local law,

Udacity, an Accenture company, will provide a reasonable range of compensation.

Also,

while attaching resume/CV, please make sure the document is in English language​.

Compensation at Udacity, an Accenture company, varies depending on a wide array of

factors, which may include but are not limited to location, role, skill set, and level of experience. As required by local

law, Udacity, an Accenture company, will provide a reasonable range of compensation.

We believe that no one should be

discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed,

color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or

expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local

law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and

our communities.

Accenture

Equal Opportunity Statement

Udacity, an Accenture company, is an EEO and Affirmative Action Employer of

Veterans/Individuals with Disabilities, and is committed to providing veteran employment opportunities to our service men and

women.

Applicants for employment in the US must have work authorization that does not now or in the future require

sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of

Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to

disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal

conviction history is not an absolute bar to employment.

Udacity's Values​

Obsess over Outcomes ​- Take the Lead - Embrace Curiosity - Celebrate

the Assist ​

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