Operations Support Engineer

VML MAP

WHO WE ARE WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. THE OPPORTUNITY We are looking for an experienced Salesforce Commerce Cloud (SFCC) Technical Architect to lead architecture, design, and technical delivery for enterprise-scale ecommerce implementations and support engagements. The candidate should possess strong expertise in SFCC B2C architecture, integrations, performance optimization, and solution design, along with the ability to guide development teams and collaborate with business stakeholders. WHAT YOU’LL BE DOING * Lead end-to-end technical architecture and solution design for SFCC B2C Commerce projects. * Define scalable, secure, and high-performance ecommerce solutions aligned with business requirements. * Review and govern technical designs, code quality, and implementation best practices. * Drive integrations with third-party systems such as OMS, CRM, Payment Gateways, ERP, PIM, Loyalty, and Marketing platforms. * Collaborate with cross-functional teams including Business, QA, DevOps, and Product Owners. * Perform technical estimations, solution reviews, and risk assessments. * Support production issue resolution, performance optimization, and platform stability initiatives. * Mentor and guide developers and technical leads across projects. * Ensure adherence to SFCC best practices, coding standards, and release governance. * Participate in client discussions, architecture workshops, and technical roadmap planning. WHAT WE WANT FROM YOU * Strong hands-on experience with Salesforce Commerce Cloud (Demandware / SFCC B2C). * Expertise in SFRA architecture, cartridges, controllers, ISML, OCAPI, SCAPI, hooks, and job frameworks. * Strong proficiency in JavaScript, Node.js, REST APIs, and integration patterns. * Experience with CI/CD pipelines, Git, Jenkins, and deployment processes. * Experience with cloud platforms such as AWS/Azure and serverless integrations (Lambda, API Gateway, S3, etc.) * Prepare architecture diagrams, technical design documents, integration specifications, and solution blueprints. * Good understanding of ecommerce concepts including catalog, checkout, promotions, inventory, and order management. * Experience in performance optimization and troubleshooting. * Strong communication and stakeholder management skills. IF YOU KNOW SOME OF THIS EVEN BETTER * Experience with composable commerce or headless architecture. * Exposure to Salesforce ecosystem products such as Service Cloud, Marketing Cloud, or Experience Cloud. * Knowledge of frontend frameworks. * SFCC certifications preferred. WHAT WE CAN OFFER YOU Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are. Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage. We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish. We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.   AT VML ENTERPRISE SOLUTIONS Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands. We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business. As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team. About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. WPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.  When you click “Apply now” below, your information is sent to MAP/VML. To learn more about how we process your personal data during when you apply for a role with us, on how you can update your information or have the information removed please read our Privacy policy. California residents should read our California Recruitment Privacy Notice.

VML MAP

WHO WE ARE WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. THE OPPORTUNITY: WPP is undergoing an exciting global transformation, and we're looking for a passionate and driven Backend Developer to join our dynamic and innovative team building Unite — a large-scale, cloud-native AI platform powering multiple WPP products. We encourage applications from a diverse range of backgrounds and experiences.   WHAT YOU’LL BE DOING: As a Backend Developer, you will: • Design and build serverless microservices: Develop, deploy, and maintain AWS Lambda functions across a large TypeScript monorepo with 80+ backend services and 150+ shared packages. • Own data and API layers: Design and implement REST APIs via API Gateway, work with DynamoDB and PostgreSQL (Aurora) for data storage, and integrate event-driven architectures using SQS and EventBridge. • Scale AI-powered features: Contribute to backend services that orchestrate LLM-based agents, AI evaluation pipelines, and real-time content generation workflows. • Collaborate and grow: Join a supportive and inclusive team focused on engineering best practices and continuous improvement. Share your knowledge and learn from others. • Gain business exposure: See the direct impact of your work and gain valuable business insights through regular interaction and feedback. • Contribute to technical excellence: Uphold high code-quality standards in a strict TypeScript codebase, write well-tested code with >85% coverage, and participate in code reviews. • Shape the future: Contribute your ideas and expertise to shape the future direction of our platform and development practices. We value diverse perspectives and encourage everyone to contribute to our ongoing innovation.    WHAT WE WANT FROM YOU: We understand that candidates may not have every single skill listed below. We encourage you to apply if you possess a strong foundation in backend development and a willingness to learn and grow. • Practical experience developing backend services and APIs using Node.js 18+ and TypeScript. • Strong proficiency in TypeScript (strict mode) and modern JavaScript (ES2022+). Hands-on experience with AWS serverless services, especially Lambda, API Gateway, DynamoDB, S3, SQS, and EventBridge. • Experience designing and developing REST APIs and event-driven microservices. Familiarity with relational databases (PostgreSQL / Aurora) and NoSQL databases (DynamoDB), including schema design, migrations, and query optimization. • Experience working in a large-scale monorepo with shared packages and multiple deployable services. • Ability to write clean, well-tested, and maintainable code following best practices — including Jest for unit/integration testing. • Good understanding of serverless architecture, deployment workflows, and infrastructure-as-code (Serverless Framework). • Experience working with Agile methodologies and contributing to Agile teams. Strong problem-solving skills and a proactive approach to addressing challenges.    IF YOU KNOW SOME OF THIS EVEN BETTER: • Experience with Serverless Framework 3+ or AWS CloudFormation for infrastructure definition. • Familiarity with OpenSearch / Elasticsearch for search and indexing workloads. Experience with AWS AppSync, Cognito, Step Functions, or Bedrock. • Exposure to AI/LLM orchestration — building backends that integrate with large language models or agent frameworks. • Experience with Python (boto3, Lambda) for supporting microservices. • Familiarity with Docker and LocalStack for local development and testing. • Experience with CI/CD pipelines using GitHub Actions and build orchestration tools like Turborepo. • Understanding of Yarn 4+ workspaces, monorepo dependency management, and package publishing. • Familiarity with multi-region deployments. WHAT WE CAN OFFER YOU: Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are. Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage. We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish. We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.   AT VML MAP:   A LEADER IN PERSONALIZED CUSTOMER EXPERIENCES: VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities. A GLOBAL NETWORK: We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.   About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. WPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.  When you click “Apply now” below, your information is sent to MAP/VML. To learn more about how we process your personal data during when you apply for a role with us, on how you can update your information or have the information removed please read our Privacy policy. California residents should read our California Recruitment Privacy Notice.

VML MAP

WHO WE ARE WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. THE OPPORTUNITY: We're looking for a Lead QA Engineer to be the technical authority on complex accounts. This is a hands-on technical leadership role—you'll architect automation frameworks, solve the hard problems, and set the technical direction for QA on your engagements, as well as being an active member of the QA community. You're the person the team turns to when things get complicated. You've built automation from the ground up, you understand the trade-offs, and you know how to design solutions that scale. You lead through expertise—raising the bar technically and helping others grow through mentorship and demonstration. You're also an innovator. You're actively using AI tools to accelerate your work and you're thinking about what's next—whether that's self-healing tests, smarter automation, or new approaches to quality. You don't just follow best practice; you help shape it. And beyond the technical, you're a confident communicator who can hold your own with senior client stakeholders—explaining approaches, trade-offs, and recommendations to influence decisions at a project level. WHAT YOU’LL BE DOING: * Be the technical lead for QA on complex engagements—owning test strategy and the automation approach * Architect, build, and evolve automation frameworks that others can rely on and contribute to * Own and solve the hard technical problems—test architecture, flaky tests, CI/CD integration, environment issues * Set the technical direction for QA on your accounts—tooling, approach, and structure * Drive shift-left practices, embedding quality into requirements, design, and development * Design and execute test strategies across UI, functional, integration, API, accessibility and regression testing * Mentor and elevate QA engineers through hands-on collaboration and knowledge sharing * Innovate with AI—using modern tools to work smarter and exploring what's next for QA * Communicate technical recommendations and trade-offs to clients and internal teams * Participate in client-facing forums—demos, triage, release calls, and technical discussions * Contribute to a specialism and share knowledge across the wider QA community WHAT WE WANT FROM YOU: * A clear track record in automation architecture and technical problem-solving * Solid experience testing in complex, transactional environments * Proficient in Playwright and TypeScript * You've designed frameworks from scratch—not just written tests, but built the foundations * Comfortable working across the full stack—Web apps, Native Apps, APIs, backends, logs, data * Hands-on experience with AI-assisted development tools (e.g., GitHub Copilot, Cursor, Windsurf) and associated best practices. * Strong understanding of CI/CD and how testing fits into modern delivery * Experience working within agile scrum environments on complex, multi-stream deliveries * Confident communicating technical concepts to clients, developers, and stakeholders * A genuine continuous learner—curious, experimental, always evolving * Pragmatic and delivery-focused, but motivated by a good technical challenge IF YOU KNOW SOME OF THIS EVEN BETTER: * Experience building AI-powered testing capabilities * A QA specialism you're passionate about * Experience working across distributed teams * Contributions to tooling, frameworks, or knowledge sharing beyond your immediate team WHAT WE CAN OFFER YOU: Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are. Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage. We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish. We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.   AT VML ENTERPRISE SOLUTIONS Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands. We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business. As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team. About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. WPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.  When you click “Apply now” below, your information is sent to MAP/VML. To learn more about how we process your personal data during when you apply for a role with us, on how you can update your information or have the information removed please read our Privacy policy. California residents should read our California Recruitment Privacy Notice.