Enterprise Customer Success Manager

hyperexponential

Hi, I’m James - Head of Customer Success at hx. Customer Success at hx is about much more than account management. We work with some of the world’s largest insurers to make sure hx is driving real outcomes across pricing, underwriting and portfolio strategy. Earlier this year, we hired Corey as our first Enterprise CSM in the US. We’re now hiring our second and third CSMs in the market, joining a US team of 17 people and helping us build the next stage of Customer Success in one of hx’s most important growth markets. These roles will work closely with some of our largest customer accounts, building trusted relationships with senior insurance stakeholders, driving adoption, managing renewals and helping turn customer insight into better product, delivery and commercial decisions. It’s a great opportunity for someone who enjoys complex enterprise relationships, wants real ownership, and is excited to help shape how Customer Success scales in the US. Sounds interesting? Read more about us below.   ABOUT HYPEREXPONENTIAL (HX) At hyperexponential, we’re building the AI-powered platform that enables the world’s most critical decisions in a $7 trillion industry: which risks to take, and how to price them. These are the decisions that shape real-world outcomes: whether rockets successfully launch into space, autonomous vehicles make it to market, or communities recover after major storms. Until now, insurance has been making billion-dollar decisions using outdated tools. We’re changing that. Our platform brings together data, AI, and human expertise to give insurers the fastest path from submission to decision. We help them move faster, act smarter, and take on more risk with confidence. Backed by a16z, Highland Europe, and Battery Ventures, we’re scaling globally. We are already trusted by nearly 50 of the world’s largest insurers, with near zero churn and billions in premiums flowing through hx. What began as a single product in one market has rapidly evolved into a multi-product, multi-territory platform powering every stage of pricing and underwriting. AI is at the core of what we do, from building the world’s first domain-specific AI peer programmer for insurance (think GitHub Copilot with a PhD in actuarial science) to shaping agentic workflows that reinvent how this industry operates. What makes hx different is the people who build it. Here, impact isn’t tied to title or tenure. It’s defined by the challenges you take on and the discipline you bring. Surrounded by peers who stretch you, you’ll do the best, hardest work of your life in a company built to endure. If that sounds like you, join us in building what comes next.   ABOUT THE CUSTOMER SUCCESS TEAM The Customer Success team plays a critical role in hx’s growth by ensuring our largest and most complex US enterprise customers realize sustained value from the platform. Through deep partnerships with tier-one insurers, the team directly influences renewals, expansion revenue, and long-term account health. We operate as trusted advisors to our customers, collaborating closely with Sales, Product, Delivery, and Business Value Consulting to drive adoption, solve complex problems, and surface insights that shape the future of the hx platform. Success is measured through customer outcomes, net revenue retention, and durable executive relationships. As a Customer Success Manager, you will own a portfolio of accounts and be accountable for customer value, renewals, and expansion. Your work will directly impact revenue retention, customer advocacy, and hx’s reputation in the US insurance market.   WHAT YOU’LL BE DOING * Partner with US insurance customers to understand their goals across pricing, underwriting and portfolio management, and help them get sustained value from hx. * Own customer health across your portfolio, tracking adoption, risks, actions and next steps clearly. * Support renewal and expansion planning by identifying risks, customer needs and commercial signals early, working closely with Sales and CS leadership. * Lead customer engagements such as QBRs, value reviews, workshops and regular account check-ins. * Build strong relationships with a range of customer stakeholders, from day-to-day users through to senior sponsors. * Work closely with Sales, Product, Delivery and Business Value Consulting to unblock issues and create a joined-up customer experience. * Capture useful customer feedback and share it clearly with internal teams to help improve our product, delivery and ways of working. * Contribute to repeatable CS processes as the US team scales, including success planning, customer health reporting and account planning.   WHAT YOU’LL NEED TO HAVE DONE * Built trusted relationships with senior customer stakeholders and supported long-term account health. * Supported renewals, risk management or expansion conversations in partnership with Sales or Account Management teams. * Led customer meetings such as QBRs, value reviews, workshops or success planning sessions. * Worked cross-functionally with Sales, Product, Delivery, Implementation or similar teams to resolve customer challenges. * Used data, customer insight or health metrics to prioritise actions and make good decisions. * Operated well in fast-moving or ambiguous environments, with a bias towards ownership and clear communication.   YOU’RE UNLIKELY TO THRIVE HERE IF * You prefer transactional customer relationships over building long-term, strategic partnerships. * You wait for a detailed playbook before taking action or solving problems. * You are uncomfortable working with technical products or complex customer environments. If reading our Culture Document leaves you feeling neutral rather than energized, hx may not be the place where you will do your best work. We are building something that asks for commitment and conviction, and we want you to feel excited by the opportunity to grow with us.   COMPENSATION Salary Range: $111,150 - $135,850 Bonus/Variable: $11,150 - $13,850 The posted range represents the typical compensation range for this role. To determine actual compensation we review the market rate of each candidate which can include a variety of factors including qualifications, experience etc. Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your talent partner will be able to share more details about this.   BENEFITS * $6000 training and conference budget for individual and group development. * Full medical, dental, vision package to fit your needs * Mental health support via Spring Health and Rula * Access to One Medical * Flexible vacation policy; work hard and take time when you need it * Pet discount plans, retirement plan (401K), and discount programs available to employees Additional perks * Top-spec equipment (laptop, screens, adjustable desks, etc.). * Regular remote and in-person hackathons, lunch and learns, socials, and game nights. * Team breakfasts and lunches, snacks, drinks fridge, and a fun office at our WeWork office space. * Exceptional opportunities for personal development and growth as we build something remarkable together.   INTERVIEW PROCESS Talent Partner Screen - 30 minutes Hiring Manager Interview - 1 hour Skills Assessment - 1 hour Values Interview - 1 hour We offer!   OUR COMMITMENT TO DIVERSITY hxer's are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive. Diversity is not just the right thing to do, it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure. If you’re energised by complexity and motivated to grow, we encourage you to apply and join our global team.   NEXT STEPS If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome. For more information about applying and to view other opportunities, you can visit our careers page. {{Base: Salary Range: $111,150 - $135,850 with a commission variable of 10%. Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your talent partner will be able to share more details about this.}} Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.

hyperexponential

Hi, I'm Lucy - hx's Head of Talent. I joined hx nearly five years ago when we were 15 people. We're 250 today. Building this team has been some of the best work of my career, in large part because of the people on it - I'm learning constantly, especially as we keep tackling things that have never been done before. We're now post-Series B, and the US - NYC in particular - is one of the most important growth levers in front of us. The GTM hires we make there over the next two years will shape what hx becomes more than almost anything else we do. NYC is where the top GTM talent we need lives, and right now we don't have anyone there. So I'm hiring our Senior Talent Partner - US Lead, ideally someone deeply embedded in the NYC GTM hiring world, with the seniority and judgement to work directly with our President, COO and CPO on the hires that shape what hx becomes. One thing worth flagging early: this is a hybrid role, based in our NYC office, three days a week in person. We're a lean US team of 17, growing fast, and being in the room together is how we build, learn and move at the pace we do. We're looking for someone who's genuinely excited by that, not just willing. Sounds interesting? Read more about us below. ABOUT HYPEREXPONENTIAL (HX) At hyperexponential, we're building the AI-powered platform that enables the world's most critical decisions in a $7 trillion industry: which risks to take, and how to price them. These are decisions that shape real-world outcomes - whether rockets successfully launch into space, autonomous vehicles make it to market, or communities recover after major storms. Until now, insurance has been making billion-dollar decisions using outdated tools. We're changing that. Our platform brings together data, AI, and human expertise to give insurers the fastest path from submission to decision. We help them move faster, act smarter, and take on more risk with confidence. Backed by a16z, Highland Europe, and Battery Ventures, we're scaling globally. We are already trusted by nearly 60 of the world's largest insurers, with zero churn and billions in premiums flowing through hx. What began as a single product in one market has rapidly evolved into a multi-product, multi-territory platform powering every stage of pricing and underwriting. AI is at the core of what we do - from building the world's first domain-specific AI peer programmer for insurance (think GitHub Copilot with a PhD in actuarial science) to shaping agentic workflows that reinvent how this industry operates. ABOUT THE TALENT TEAM We're a team of six. Lean, ambitious, and aiming to operate at the frontier of what AI-leveraged hiring can look like. We're all in on AI, and we know we can't afford to get comfortable - AI is changing fast, and so must we. We're also builders. Anna is building an AI-native interview coach. Oskar is building our own candidate portal. Cait has redesigned our go-live workflow. Dan is going deep on quality of hire. We use a best-in-class stack: Ashby, Metaview, SourceWhale, plus a growing set of agentic sourcing tools - and if you're still hungry, you build your own. Something I've come to value most about this team is that the work we get to do here isn't really possible everywhere. hx is unusually and deeply invested in hiring - across the leadership team, not just inside Talent. The hiring bar is real, partnership is the operating mode, and people treat us as part of the decision rather than support around it. That's rare. A lot of what makes Talent at hx different - our rituals, our stack, our hiring philosophy - lives on our Talent hub page. Worth a read before you apply. ABOUT THE ROLE This role reports to me directly. As Senior Talent Partner, you will own and lead US hiring across our GTM and product organisations end-to-end. That spans the most senior, consequential hires - partnering directly with Richard Gunn (President), David Spitz (COO), and Noel Sequeira (Chief Product Officer), and the broader US leadership team - through to AE, strategic and enterprise sales hiring, technical sales, our founding and growing Customer Success, Partnerships and Marketing teams. It's a senior craft role with a varied portfolio. Some of these hires will be founding-team-shape moments. Others will be the AE hires that build the revenue engine in the US - every one of them moves the number meaningfully. This is also an outbound-heavy role. We're looking for someone who knows how to generate engagement and replies - someone whose craft turns cold talent into a real pipeline of conversations. With the support of our investor base (a16z and Battery among them), you'll help us build a real presence in NYC, through events, employer brand initiatives, and the quality of every conversation you have in the market. A note on geography: most of the Talent team is based in London, with Anna in Warsaw. You would be the first of the team in the US - partnering closely with the rest of us across time zones, and anchoring our US hiring presence as the function grows. We've operated this way before and it works, but it does ask for someone who's confident working autonomously, comfortable across geographies, and excited by being our first on-the-ground presence. WHAT YOU'LL BE DOING * This is a doer role. We care deeply about execution and, alongside it, the experience we create for candidates and hiring managers. Prioritisation, sense of urgency, judgement and the ability to deliver consistently in a fast-paced environment are non-negotiable. The partnering, brand-building and system-level work all sit on top of getting the daily craft right. * Own US hiring end-to-end across the GTM and product organisations - spanning the most senior, ambiguous searches (founding-team-shape hires, leadership hires) through to strategic and enterprise sales, technical sales, founding and growing Customer Success, Partnerships, and Marketing. * Operate as an AI-leveraged builder. Ship your own automations, build your own dashboards, design AI-native workflows for hiring, and raise the bar for what a modern talent function can do. * Run an outbound-heavy operation. Design the targeting, build the messaging, and run the patterns that turn cold talent into committed hxers. * Help build hx's brand in the US - partnering on events with our investor base to grow our NYC presence, contributing to employer branding initiatives, and using every candidate conversation as a way to build hx's reputation in the market. * Bring market intelligence back to the business as a regular input - what's happening at peer fintechs, where the bar is moving, what's shifting in comp and expectations across the GTM spread. WHAT YOU'LL NEED TO HAVE DONE * Owned and delivered across the GTM breadth at a high-growth SaaS, fintech or AI company - senior leadership hires alongside enterprise and strategic sellers, customer success, solutions engineers and architects. We're an insurtech, so the book also includes specialist hires like actuarial talent - a rarer but meaningful part of what makes this role interesting. * Built a real network in the US GTM space - people you've known for years, who answer your messages, who refer to you, who you can pick up the phone to. * Closed candidates with multiple competing offers - including from top-tier competitors, FAANG-equivalent comp packages, or candidates whose stated motivations didn't match their actual ones * Used Ashby, Greenhouse, or similar ATSs as a builder, not just a user - designed your own dashboards, shipped your own automations, brought data forward as the opening move in stakeholder conversations. * Operated in an AI-leveraged talent function: built workflows with AI tooling, shipped automations, and have strong, current opinions on what good looks like in this space. WHY HX You'd be the first person from our People team on the ground in the US. Talent, culture, hiring philosophy, how we show up in the market: that all gets shaped by you over time. It's a kind of scope that doesn't come up often, and almost never in a company that's already this far along. Your AI fluency will accelerate here. You'll work alongside a team that's actively building - interview coaches, candidate portals, sourcing agents, custom workflows - and you'll have the time, tooling and budget to push your own craft hard. If you're someone who learns by building, this is a rare environment to do that in. You're joining a generational business at a real inflection point. hx isn't an early-stage bet - we have nearly 60 of the world's largest insurers as customers, zero churn, billions in premium flowing through the platform, and backing from a16z, Highland Europe and Battery. At the same time, the US is wide open in front of us. You get the rare combination: a senior craft role with the freedom to build, and the strong backing of a company that's already winning. COMPENSATION Salary Range: $140,000 – $170,000 Bonus/Variable: up to 10% of base, tied to delivery against role objectives. Total OTE range: $154,000 – $187,000 Equity: We offer equity across all roles at hx, making it a significant component of total compensation.   BENEFITS * $6,000 training and conference budget * Full medical, dental, and vision package * Mental health support via Spring Health and Rula * Access to One Medical * Flexible vacation policy * Pet discount plans, retirement plan (401K), and discount programmes Additional perks * Top-spec equipment * Regular remote and in-person hackathons, lunch and learns, socials, and game nights * Team breakfasts and lunches, snacks, drinks fridge, and WeWork office space * Exceptional opportunities for personal development and growth INTERVIEW PROCESS 1. Introductory Interview with Head of Talent 2. Skills Assessment with hx's Talent Team 3. Meet the US Leadership Team 4. Values Interview with VP People 5. We offer! OUR COMMITMENT TO DIVERSITY hxers are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive. Diversity is not just the right thing to do; it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure. If you're energised by complexity and motivated to grow, we encourage you to apply and join our global team. NEXT STEPS If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome. For more information about applying and to view other opportunities, you can visit our careers page. Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.

hyperexponential

Hi, I’m Kamlesh - Pricing and Value Consulting Lead at hx. Our team helps customers and prospects understand the value hx can create across pricing, underwriting and AI. That means turning complex problems into clear business cases, analysis and value stories that support better commercial decisions. We’re now hiring our first Business Value Consultant in the US. It’s an important hire for us, especially as the US market grows and AI Vanguard becomes a bigger part of our customer conversations. You’ll join a US office of 17 people and work closely with Sales, Product, Customer Success and senior US leaders, including Richard Gunn, our US President, to help prospects understand where hx can have measurable impact. There is plenty still to build, which is very much the opportunity. We’re looking for someone analytical, commercially curious and comfortable working through ambiguity. If that sounds like the kind of challenge you’re looking for, we’d love to hear from you. ABOUT HYPEREXPONENTIAL (HX) At hyperexponential, we’re building the AI-powered platform that enables the world’s most critical decisions in a $7 trillion industry: which risks to take, and how to price them. These are the decisions that shape real-world outcomes: whether rockets successfully launch into space, autonomous vehicles make it to market, or communities recover after major storms. Until now, insurance has been making billion-dollar decisions using outdated tools. We’re changing that. Our platform brings together data, AI, and human expertise to give insurers the fastest path from submission to decision. We help them move faster, act smarter, and take on more risk with confidence. Backed by a16z, Highland Europe, and Battery Ventures, we’re scaling globally. We are already trusted by nearly 50 of the world’s largest insurers, with near zero churn and billions in premiums flowing through hx. What began as a single product in one market has rapidly evolved into a multi-product, multi-territory platform powering every stage of pricing and underwriting. AI is at the core of what we do, from building the world’s first domain-specific AI peer programmer for insurance (think GitHub Copilot with a PhD in actuarial science) to shaping agentic workflows that reinvent how this industry operates. What makes hx different is the people who build it. Here, impact isn’t tied to title or tenure. It’s defined by the challenges you take on and the discipline you bring. Surrounded by peers who stretch you, you’ll do the best, hardest work of your life in a company built to endure. If that sounds like you, join us in building what comes next. ABOUT THE TEAM The Business Value Consulting function exists to help prospects and customers clearly understand the business value of hx across our platform, including AI Vanguard and hx Renew. It sits at the heart of our US go-to-market motion, building the business cases and ROI stories that unlock strategic enterprise opportunities and drive adoption, expansion, and long-term growth. You will work as a bridge between Sales, Product, Customer Success, and senior customer stakeholders, turning complex, ambiguous problems into clear, quantified value stories that strengthen commercial conversations. The team partners closely with senior leaders, including Richard, to shape how we position hx in the US market and to ensure our value narrative lands with executive buyers. We are building this motion early in the US, so you will join a small, high-ownership group that is shaping repeatable ways of working as we scale. The culture is analytical, commercially minded, and highly collaborative, with a strong expectation of independence, learning agility, and comfort operating without a fully established playbook. WHAT YOU’LL BE DOING * Build clear, data-driven business cases and ROI models that quantify the financial impact of hx for prospects and customers, helping them make confident buying decisions. * Partner with US Sales on strategic enterprise opportunities, especially around AI Vanguard, to craft tailored value narratives that accelerate deal cycles and increase win rates. * Develop benchmarking, ROI analysis, and customer insight that equips Sales and senior leaders with compelling proof points for executive-level commercial conversations. * Translate complex customer problems, workflows, and data into simple, credible value stories that resonate with senior stakeholders across actuarial, underwriting, and business leadership. * Build trust with internal teams and external executives by delivering high-quality analysis, clear communication, and well-structured recommendations throughout the sales and post-sale lifecycle. * Help define and codify the early US Value Consulting motion by creating reusable frameworks, models, and ways of working that can be scaled across markets and segments. WHAT YOU’LL NEED TO HAVE DONE * Built robust business cases or ROI models for a technical or data-driven product, using clear assumptions and logic to demonstrate measurable commercial impact. * Supported complex enterprise or strategic sales cycles, partnering with account teams to influence senior stakeholders and move opportunities to a successful close. * Turned ambiguous customer problems into a structured approach, leading analysis from problem definition through to clear, actionable recommendations. * Translated complex quantitative analysis into simple, executive-ready stories or presentations that have influenced decision makers. * Worked cross functionally with Sales, Product, and Customer Success (or similar teams) to align on value drivers, messaging, and success criteria for customers. * Thrived in a high-ownership environment, taking initiative to build new ways of working or playbooks where none previously existed, especially in a first-of-its-kind role or market. YOU’RE UNLIKELY TO THRIVE HERE IF * You prefer highly defined, static playbooks and feel uncomfortable operating in ambiguity or helping to build the motion as you go. * You are not motivated by digging into the details of financial models, customer data, and assumptions to create credible, defensible analysis. * You find it difficult to challenge or influence senior stakeholders, or you avoid direct collaboration with Sales on commercial outcomes. If reading our Culture Document leaves you feeling neutral rather than energised, hx may not be the place where you'll do your best work. We're building something that asks for commitment and conviction, and we want you to feel excited by the opportunity to grow with us. Compensation Salary Range: $85,000-$110,000 Bonus/Variable: $8,500-$11,000 The posted range represents the typical compensation range for this role. To determine actual compensation we review the market rate of each candidate which can include a variety of factors including qualifications, experience etc. Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your talent partner will be able to share more details about this. Benefits • $6,000 training and conference budget for individual and group development. • Full medical, dental, and vision package to fit your needs. • Mental health support via Spring Health and Rula. • Access to One Medical. • Flexible vacation policy - take time when you need it. • Pet discount plans, retirement plan (401K), and discount programs available to employees. Additional perks • Top-spec equipment (laptop, screens, adjustable desks, etc.). • Regular remote and in-person hackathons, lunch and learns, socials, and game nights. • Team breakfasts and lunches, snacks, drinks fridge, and a fun office at our WeWork office space. • Exceptional opportunities for personal development and growth as we build something remarkable together. Interview process 1. Talent Partner Screen 2. Hiring Manager Interview 3. Skills Assessment 4. Values Interview 5. We offer! Our commitment to Diversity hxers are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive. Diversity is not just the right thing to do; it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure. If you're energised by complexity and motivated to grow, we encourage you to apply and join our global team. Next steps If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome. For more information about applying and to view other opportunities, you can visit our careers page. Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.