Health, Safety, Environment and Quality Engineer

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION We are looking for an Incident & Operations Engineer II to join our Technical Operations Center team in Kalmar. In this role, you will focus on incident management, ensuring smooth operations with internal systems, providing critical support in resolving technical issues, and recommending as well as implementing long-term operational improvements. Additionally, you will play a key role in supporting our operator and provider partners to maintain high-quality service delivery. We tackle every challenge together as a team, sharing the workload no matter how complex it gets! With our 24/7 operations, we are dedicated to resolving incidents swiftly and keeping business disruptions to an absolute minimum. To help us maintain this high standard of service, your day-to-day responsibilities will include: Collaborate with internal teams to ensure smooth resolution of issues. Conduct in-depth troubleshooting at both the software and network layers to identify and resolve technical problems. Act as the incident commander, ensuring timely resolutions and minimizing system downtime. Monitor the health of our global infrastructure and ensure incidents are managed and escalated as needed. Document and track alerts and incidents for future improvements. Use insights from resolved incidents to drive ongoing system improvements and optimization to ensure smooth resolution of issues. REQUIREMENTS Sinch is a tech company through and through where great ideas are listened to and often implemented - we want you to feel part of the bigger picture! This role is full of challenges and offers plenty of opportunities to grow. To thrive here, you’ll need a curious mindset and a passion for learning. A “can-do” attitude will help you turn obstacles into opportunities and keep you moving forward. Education: A Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent professional experience). Communication: Excellent written and verbal English communication skills, with the ability to explain technical issues clearly to both internal teams and external partners. Problem-Solving: Strong analytical skills and a methodical approach to troubleshooting software or system alerts. Composure: The ability to stay calm and focused in a high-pressure environment, especially when managing multiple tasks or urgent incidents. Flexibility: Ability to work in a 24/7 shift rotation, including nights and weekends. Location: Able to work onsite at our office in Kalmar, Sweden. In addition to the above, it is a strong advantage if you have: Hands-on experience with incident management and platform monitoring. Understanding of network fundamentals such as TCP/IP, DNS, HTTP/S, and BGP. Experience collaborating effectively with internal teams and stakeholders, demonstrating accountability and the ability to take ownership of issues. Knowledge with UNIX and Linux systems. Practical knowledge of cloud infrastructure or containerization. Background in telecoms and wireless communication. Understanding of mobile communications standards like GSM and 4G. Ability to read and interpret code and scripts. Basic SQL skills Our corporate language is English, please submit your application in English OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

POSITION SUMMARY The Head of Quality is a senior leadership position responsible for establishing, implementing, and maturing all quality management functions across Atropos Group's development and production operations. This role is the company's primary quality authority and will serve as the central driver of the Production Approval process — leading the quality system infrastructure, processes, and organizational readiness required to achieve an FAA Production Certificate (PC). The Head of Quality will build and lead a high-performing quality organization from the ground up, shaping the culture, systems, and procedures necessary to support production certification activities, entry into service, and long-term operational excellence in a highly regulated aerospace environment. KEY RESPONSIBILITIES FAA PRODUCTION CERTIFICATION & REGULATORY COMPLIANCE * Serve as the company's primary quality authority and key point of contact for all FAA Production Certificate (PC) activities * Lead development, implementation, and continuous improvement of the Quality Management System (QMS) to satisfy FAA PC requirements under 14 CFR Part 21 * Coordinate directly with FAA personnel and Designated Airworthiness Representatives (DARs) throughout the PC application and approval process * Develop and maintain the Production Approval Holder (PAH) quality manual, quality procedures, and associated command media in support of PC issuance * Support Type Certificate (TC) activities by ensuring that design-to-production traceability, conformity inspections, and first article evaluations are executed in compliance with FAA requirements * Monitor and interpret applicable FAA regulations, policy updates, and airworthiness directives for impact on quality processes and production readiness * Lead internal and external quality audits in support of FAA oversight, including responses to findings and implementation of corrective actions QUALITY MANAGEMENT SYSTEM (QMS) DEVELOPMENT & MAINTENANCE * Architect and implement a scalable, AS9100D-aligned QMS that supports both current development activities and future high-rate production * Establish and maintain the full suite of quality procedures, work instructions, and forms constituting the company's quality command media structure * Drive QMS integration across all functional areas including engineering, manufacturing, supply chain, and program management * Develop and maintain Quality plans for all major programs, ensuring appropriate inspection, verification, and validation gates are defined and executed * Own the internal audit program, including scheduling, execution, corrective action tracking, and management review inputs * Establish and monitor quality KPIs and metrics to provide leadership with visibility into system health and performance trends * Lead periodic Management Review processes and provide executive leadership with quality system status reports and improvement recommendations * Ensure seamless integration between the QMS and the company’s Safety Management System (SMS), establishing clear interfaces between quality processes and the four SMS components defined under 14 CFR Part 5 (Safety Policy, Safety Risk Management, Safety Assurance, and Safety Promotion) * Collaborate with the SMS program manager to ensure that nonconformance data, CAPA outcomes, and audit findings feed into the SMS Safety Assurance function, supporting hazard identification, risk assessment, and continuous monitoring obligations under Part 5 * Support development of integrated QMS/SMS documentation architecture to avoid duplication, ensure traceability across both systems, and present a cohesive compliance posture to the FAA during PC and SMS acceptance activities PRODUCTION QUALITY & NONCONFORMANCE MANAGEMENT * Establish and lead all production quality functions including receiving inspection, in-process inspection, and final acceptance activities * Own and administer the Material Review Board (MRB) process, including disposition of nonconforming materials, components, and assemblies * Develop and implement robust nonconformance reporting (NCR) and corrective/preventive action (CAPA) processes that drive root cause elimination * Ensure First Article Inspection (FAI) processes comply with AS9102 requirements and support the TC/PC certification record * Implement statistical process control (SPC) and other data-driven quality tools to monitor production process stability and capability * Collaborate with Manufacturing Engineering to establish and enforce inspection points, acceptance criteria, and product definition compliance checkpoints * Develop and maintain test and inspection records management systems to support airworthiness documentation and regulatory traceability SUPPLIER QUALITY MANAGEMENT * Establish and oversee the supplier quality program, including qualification, surveillance, and performance management for the approved supplier list (ASL) * Define and implement supplier quality requirements, flow-down clauses, and quality purchase order terms aligned with AS9100D and FAA regulations * Lead supplier audits and assessments, including delegation of Supplier Source Inspection where required * Manage supplier corrective action processes and ensure timely resolution of supplier-originated nonconformances * Collaborate with Supply Chain on supplier selection, risk assessment, and development initiatives to build a capable and compliant supplier base TEAM LEADERSHIP & ORGANIZATIONAL DEVELOPMENT * Build, lead, and develop a high-performing quality organization scaled to meet the demands of the production ramp and PC certification milestones * Establish organizational structure, roles, and hiring plan for the quality function in alignment with the overall manufacturing headcount roadmap * Foster a culture of quality consciousness, accountability, and continuous improvement across the entire organization * Implement talent development programs, training curricula, and succession planning for key quality positions * Serve as a senior voice for quality in cross-functional forums, program reviews, and executive-level discussions QUALIFICATIONS EDUCATION * Bachelor's degree in Aerospace Engineering, Mechanical Engineering, Quality Systems, or a related technical field required * Master's degree in Engineering, Quality Management, or Business Administration preferred * Professional certifications such as ASQ Certified Quality Engineer (CQE), Certified Quality Auditor (CQA), or equivalent highly desirable EXPERIENCE * Minimum 12 years of progressive quality experience, with at least 5 years in senior quality leadership roles within aerospace, defense, or highly regulated manufacturing * Demonstrated experience leading or directly supporting an FAA Production Certificate application and approval process * Deep working knowledge of 14 CFR Part 21 (Production Approval), Part 43, and related FAA regulatory frameworks governing production quality * Hands-on experience developing and implementing AS9100D-compliant QMS from an early-stage or startup manufacturing environment strongly preferred * Proven track record managing MRB authority, nonconformance disposition, and CAPA programs in a production environment * Experience conducting and managing internal and supplier quality audits, including corrective action follow-up * Background in First Article Inspection (AS9102), acceptance test procedures, and production conformity documentation * Familiarity with ITAR/EAR compliance requirements and their implications for quality records management and data handling TECHNICAL SKILLS * Expert knowledge of 14 CFR Part 21 Production Approval requirements and FAA PC certification processes * Strong working knowledge of AS9100D Quality Management System requirements and audit methodology * Familiarity with AS9102 First Article Inspection requirements and conformity documentation standards * Proficiency with quality management tools including FMEA, SPC, Root Cause Analysis, and related methodologies * Experience with PLM and MES systems in a production environment; familiarity with Siemens Teamcenter or equivalent preferred * Strong analytical and data interpretation skills; ability to translate quality data into actionable insights for leadership   LEADERSHIP COMPETENCIES * Exceptional ability to build quality organizations and systems from early-stage foundations toward full production readiness * Strategic thinker who can balance near-term certification deliverables with long-term system maturity goals * Strong communicator and collaborator capable of engaging credibly with FAA personnel, executive leadership, and production teams alike * Decisive and technically grounded — able to make sound risk acceptance decisions under pressure * Change agent mindset with demonstrated ability to drive quality culture in a fast-paced, resource-constrained startup environment * High integrity and attention to detail; models the standard of compliance and rigor expected of the broader organization * Effective mentor and people developer committed to building lasting organizational quality capability WORKING CONDITIONS * Professional office and manufacturing environment; regular presence on the production floor expected as facilities come online * Domestic travel required (up to 20-30%) for supplier visits/audits, FAA meetings, and industry engagements * Initially remote with transition to on-site at Atropos manufacturing headquarters; exact location to be determined in connection with facility site selection * May require extended hours during critical certification milestones, audit preparation periods, or production launch activities * Must be authorized to work in the United States; ability to work with ITAR-controlled technical data required