Assistant(e) Restaurant Manager - Soho House Paris H/F

Soho House

Nous recherchons un(e) Superviseur restaurant ("Floor supervisor") pour assurer la fluidité et l'efficacité dans les opérations journalières au sein du Club et pour créer une expérience client exceptionnelle.  Sous la supervision du Responsable du Club et de l'Assistant(e), vous encadrez l'équipe sur le terrain pendant votre shift et vous vous assurerez qu’ils accomplissent leurs tâches en suivant les procédures et qu’ils travaillent efficacement.  Vous contribuerez au succès de l’établissement (revenu, notoriété, qualité de service, etc.) et veillerez à atteindre les objectifs. Vous servirez également de point de référence pour les équipes et les clients, prêt à résoudre les problèmes susceptibles de survenir. Vous participerez au maintien de la bonne réputation de notre entreprise en assurant vos missions et en atteignant les objectifs. Vos missions : * Accueillir les membres et leurs invités dès leur arrivée dans le Club * Gérer la planification des équipes, former et intégrer les nouveaux employés * Encadrer, développer et former les équipes du Club * Organiser le service, attribuer des tâches aux employés et superviser leurs progrès * S’assurer que les objectifs quotidiens de vente / production sont atteints * Faire le décompte de la caisse et les opérations d’encaissement/décaissement * Connaître l’ensemble des services et offres de l’établissement pour fournir des informations et conseils précis aux clients * Avoir une bonne connaissance des techniques de service, des produits et des recettes des différents menus * Assurer que les standards de services et l’expérience client soit en parfait accord avec les attentes de la compagnie « Soho House » * Connaître et s’assurer que les règles et normes en matière d’hygiène, sécurité, droit du travail sont respectées * Gérer les plaintes clients, savoir faire face à des situations d’urgence * Assurer la coordination entre les équipes et la hiérarchie * Savoir s’exprimer en public et entretenir un bon relationnel avec les équipes et les clients * Organiser et veiller à ce que les shifts se déroulent correctement * S’assurer de la satisfaction client à tout moment et que le service est fluide  * Faire part à sa hiérarchie et à la Direction les retours clients et le feedback des employés, proposer des améliorations, des solutions en fonction des points soulevés Profil : * Avoir déjà travaillé en tant que Maitre d'hôtel ou rôle similaire au sein d’un hôtel * Avoir de l’aisance avec les logiciels de management tels que Micros * Être un bon communiquant et avoir de l’aisance relationnelle * Faire preuve de leadership auprès des équipes, les fédérer * Avoir la capacité de travailler durant les horaires d’ouvertures (soirs, weekends, vacances scolaires) * Un diplôme en hôtellerie et restauration est un plus * Anglais professionnel Avantages : * Salaire compétitif * Jours fériés dès l'embauche * Soho Friends Membership * Tarifs préférentiels sur les produits Cowshed et Soho Home * Cafeteria  * Mutuelle d'entreprise * Cours de sport et de bien-être collectifs * Projection mensuelle de film et diverses activités sociales * Programme de formations et opportunités de développement de carrière * Avantages de la House et du Groupe

Soho House

Soho Farmhouse Ibiza… Set in a working olive grove, Farmhouse Ibiza brings all the things we love about Soho Farmhouse in Oxfordshire to members living and visiting the White Island including bedrooms, an outdoor pool, a holistic wellness experience with a gym, yoga deck and treatment rooms and an organic kitchen garden restaurant and bar. The Role.. As Assistant Restaurant Manager, you are an ambassador for the brand with a detailed knowledge of the Soho House Group and its concept including all menus and food offerings. Demonstrating a professional approach towards our Managers, employees and guests, you are responsible for the day-to-day management of the club, any associated events in the club and including the member and guest experience. Keeping up to date with food/dining trends throughout the World, whilst ensure that the entire Club team display a ‘can do’ attitude in alignment with Soho Farmhouse Ibiza values. Main Duties and Responsibilities.. * Work hand in hand with Club Manager * Promote Soho House and its concept, whilst achieving the highest member and guest satisfaction * Be visible on the floor and engaging with the members gaining feedback and noting any comments through the reporting channels and directly to the kitchen and front of house team * Ensuring that members and guests have a great experience and resolving any issues before they depart * Provide support directly to the team on the floor including (but not limited to) * Leading by example with a hands-on approach, setting an energetic pace and standards * Daily assignments of responsibilities to all the team * Organization and control of mise en place * Daily staff briefings including comprehensive information on members and guests and any other relevant information * Showing leadership thorough thoughtful decision making * Ensuring the team are handling and reporting any negative feedback to allow it to be addressed immediately * Taking immediate corrective action when any incidents occur * Ordering and purchasing of products for the Club * Manage and operate the POS system and ensure all items are updated as necessary * Contact person for all staff for any requests and problems and being responsible and pro-active in problem solving * To ensure that the club team is appropriately groomed and wearing the correct uniform in accordance with site and company standards * Ensure the menus are updated monthly and are correct at time of printing, adhere to GM’s and Club Manager deadlines for menu printing * Coordinate tasks and work with other departments to ensure that the department runs efficiently * Print, organize, and separate various necessary documents, summarize relevant information, and distribute information to appropriate employees * Ensure employee compliance with company standards and policies and external regulations * Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job * Assign and ensure work tasks are completed on time and that they meet appropriate quality standards * Maintain the highest level of appearance at all times P&D Responsibilities.. * Prepare and monitor rotas for the club staff and reduce unnecessary overtime – work efficiently * Manage the Annual leave responsibly ensuring that employees take their entitlement within the year * Ensure working hours are logged (daily/weekly) for accurate payroll purposes for all departments you are responsible for * Identify recruitment needs in line with company and statutory requirements and in partnership with P&D, recruit a team that meet and exceed customer service standards * Communicate via regular team meetings, one to one job chats and training sessions * Carry out regular performance reviews, provide feedback and coaching to direct reports as per the P&D guidelines - adhering to deadlines * Deal with poor performance through job chats and where necessary, facilitate disciplinary processes according to Soho House procedures * Participate and lead internal trainings and attend external trainings where necessary * Train and develop the team to deliver to Soho standards and exceed customer’s expectations * Produce an in-depth training plan for your department to drive sales and profits; liaising with P&D Manager to ensure all training goals and objectives are being met Finance and Economy.. * Report cash takings accurately on a daily basis ensuring adherence to company policies * Maintain costs and wage margins within budget * Inspire, lead and motivate the team to produce drinks to specification to control/achieve profitability * Be proactive in the opportunity of improving profitability within the department at all levels (i.e. through controlling wastage, being responsible for the economy of all utilities and resources) Health & Safety.. * Adhere to food safety and handling policies and procedures such as First In-First Out (FIFO) and Cold Chain compliance, across all food related departments or areas * Ensure daily fridge temperature records and food labelling are maintained and up to date at all times * Maintain the highest level of health and hygiene standards and respect HACCP * Ensure personal hygiene requirements are adhered to * Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures and that all the team are aware of their Health and Safety responsibilities * Ensure that any accidents of colleagues, Members, Guests and Visitors are reported immediately to the appropriate people * Ensure the team wears appropriate protective clothing when necessary Profile.. * Previous experience as an Assistant Food & Beverage Manager or in a similar role within a hotel or a high-volume restaurant. * Proficiency in restaurant management systems such as OpenTable and Micros. * Strong numerical and analytical skills. * Excellent communication and interpersonal skills. * Proven leadership abilities, with the capacity to motivate and unite teams. * Flexibility to work during operational hours, including evenings, weekends, and school holidays. * A degree or diploma in Hospitality Management or a related field is an advantage. * Professional proficiency in both Spanish and English is required. Benefits.. Soho House offers competitive compensation packages for the Assistant Club Manager that feature global benefits and perks. We offer training to develop the technical and managerial skills necessary to grow your career. * Nutritious meals whilst on shift * Continuous training to develop yourself personally and professionally Who We Are.. We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact. http://www.sohohouse.com/careers . We’d love you to come on board as our next Assistant Club Manager! We don't provide accomodation

Soho House

ASSISTANT FINANCIAL CONTROLLER The Role… Manages the day-to-day operation of the accounting office and assists the Financial Controller in providing financial leadership to the business. Primary responsibilities include financial analysis and financial reporting, budgeting/forecasting, audit and control, asset and liability reconciliation, working capital and cash control. Assist with owner relations and owner reporting. Assist in the hiring of accounting associates, and development and retention of a diverse high caliber workforce to provide strong functional expertise to the property and the discipline. Sustain a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success. Comply with various administrative and reconciliation duties such as: processing bank and vendor invoices entries, complete period-end closing and reports as specified, check figures, postings, accruals and documents for correct entry, mathematical accuracy, and proper codes. Organize, secure, and maintain all files and records. Participate in internal, external, and regulatory audit processes and ensure compliance. Responsibilities & Duties * Ensuring Report Delivery Deadlines - Submitting reports in a timely manner, ensuring delivery deadlines. * Ensures that the P&L is accurate (i.e., costs are properly matched to revenue, costs are recorded in the proper accounts), documented and statements are delivered to appropriate individuals in a timely manner. * Reconciles balance sheet and ensures account balances are supported by appropriate documentation. * Communicating with Supervisors or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. * Achieving/Exceeding Goals -Achieving and exceeding goals including performance goals, budget goals, team goals, etc. * Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. * Ensuring that All Taxes are Current, Collected and/or Accrued - Monitoring all taxes that apply, ensuring that taxes are current, collected and/or accrued. * Processing Information -Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. * Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. * Support the Preparation of Statutory Statements for submission to auditors and companies house. * Ensures appropriate corrections are made to audit results if necessary. * Maintains a strong accounting & operational control environment to safeguard assets improve operations and profitability and manage business risks. * Provides meaning or context to the financial results. * Generates and reviews financial reports that are linked to the plan's financial goals. * Creates a working environment that enables the retention of top talent and where individuals perform at their best. * Advises the Financial Controller on existing and evolving operating/financial issues. * Comply with some administrative and reconciliation duties such as: processing bank journal entries, vendor invoices booking and maintaining various tracking files in Excel. * Complete period-end closing procedures and reports as specified. * Organize, secure and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. in accordance with document retention policy and procedures * Check figures, postings, and documents for correct data entry, mathematical accuracy, and proper codes. Working with Others * Develop and maintain positive and productive working relationships with other employees and departments. * Partner with and assist others to promote an environment of teamwork and achieve common goals. * Support all co-workers and treat them with dignity and respect. * Handle sensitive issues with employees and/or clients/guests with tact, respect, diplomacy, and confidentiality. Safety and Security * Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Policies and Procedures * Maintain confidentiality of proprietary materials and information. * Perform other reasonable job duties as requested. Requirements Required Skills/Qualifications: * Hospitality Industry (mandatory) * Must have 6+ years related experience in finance/accounting management; * Effective management, leadership, organizational, and verbal communication skills * Able to speak effectively before groups of stakeholders and other club employees * Must be highly organized, efficient and detail oriented. * Must have excellent interpersonal/relationship building skills. * Must have supervisory, coaching and staff development experience. Benefits: * RAL: € 30.000 - € 37.000 * 40 hours weekly * Staff Canteen * Soho Friends Membership * Monthly Staff Screenings & Staff Gym Classes * 50% Discount on Cowshed Spa * 50% F&B Discount * Global Benefits: Any Bedroom, Any House, $100 per night * 50% Discount Public Restaurants * Birthday Gift: 1 day OFF+Voucher * House Hero and Introduce a Star Program * Corporate Benefits (access discounts platform)