BPO - Supply X AI Specialist

Veepee

Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty... Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries. The Role in One Sentence You design and deploy the next generation of Veepee’s procurement processes, combining artificial intelligence to explore business problems with classical technical solutions (rules, deterministic automation) to industrialise them in an economically sustainable way. Your Responsibilities The role is structured around 3 areas of responsibility. You are free to choose how you approach them. Mission 1: Performance and Evolution of Procurement Processes You are the business owner for the group’s procurement processes. You are accountable for their operational performance, their coherence with other group processes, and their evolution in line with the AI-first ambition. Ensure the consistency and operational performance of procurement processes, you decide what deserves attention, you prioritise according to your own criteria, and you own the trade-off decisions Identify redesign opportunities and own the target vision, distinguishing what calls for incremental optimisation from what requires genuine transformation Ensure alignment with other group functions (commercial, warehouses, finance, scheduling) — you define the right moments and formats for coordination Address upstream data quality issues that degrade procurement processes, understand root causes and drive corrections, either directly or through the right stakeholders Build the performance view you consider appropriate (KPIs, dashboards, friction points) and communicate it to teams and leadership Mission 2: Designing AI and Technical Solutions Supporting These Processes You are responsible for outcomes: solutions that genuinely work, are adopted by teams, and hold up over time — economically and technically. The path to get there is yours. Identify the right solutions by exploiting the full range of available tools — from generative AI to explore, to classical technical components to industrialise — based on what the problem requires Build yourself when it is most efficient: prototypes, demonstrators, proof-of-value. Engage Tech teams when industrialisation justifies it Own architecture decisions, what stays as a generic LLM, what becomes a business rule, what moves to stable ML, what is bought rather than built, and argue them to Tech Ensure economic control of solutions: usage cost, latency, human escalation rate, total operational cost. These indicators are at the same level as business quality Co-pilot with VeepeeTech teams the solution lifecycle, spec, development, deployment, evolution. You are the reference business counterpart Ensure sustainability of what is deployed, documentation, transferability, capacity for future evolution Mission 3: Team Enablement and Contribution to Group Strategy A solution that works technically but is not adopted has no value. A transformation vision that does not translate into concrete trajectories for teams remains a slide deck. You own both. Support procurement teams in adopting new processes and tools, beyond the operating instructions, build understanding of the underlying logic and create genuine buy-in Contribute to the evolution of roles within the procurement team, which positions will change, which skills need developing, how to support people over time Build and carry the operational and technical feasibility voice in strategic trade-offs within the Supply & Planning Group Actively participate in defining the group’s strategic plan for the procurement function and translating it into concrete initiatives Represent the function in cross-functional governance bodies where it matters, you decide your level of engagement based on the stakes Ways of Working Veepee is building its operating model AI-first. This role is at the heart of that transformation for the procurement perimeter. Three principles structure day-to-day work: 1. POC with generative AI, industrialise with the right tool For every operational problem, start with a generative AI prototype, to explore the problem quickly, validate value, and understand real-world patterns. Once the solution is validated, replace the stable and predictable parts with business rules, trained classical ML, lighter LLMs, or deterministic automation. Generative AI remains where linguistic variability or reasoning complexity justifies it. 2. Measure before industrialising Every deployed solution has its eval dataset, a set of real cases that allows continuous quality measurement. No deployment without a measured baseline. No industrialisation without a quality threshold met. 3. Economic cost is part of the design A solution that works but costs 10× the business benefit is not a solution. You participate in the trade-off between quality, cost, and latency. You know when a premium LLM is justified, when a light LLM suffices, when a deterministic rule beats any LLM or other AI technology, and when make-or-buy is more relevant. The Profile We Are Looking For This role requires a rare combination of operational maturity, technical curiosity, and economic pragmatism. Several career paths can lead here — we are not looking for a specific background, but a combination of capabilities. Candidate pools we consider Consultants or managers in supply chain who have developed a genuine AI practice (not just exposure to the topic) Product Managers / Owners who have led products with an AI component and have a strong drive to solve concrete business problems Profiles with business experience in supply chain who have led AI transformation projects (in a tech-oriented company with a physical goods supply chain) Product Managers / Owners who have led products with an AI component and have a strong drive to solve concrete business problems Solutions Engineers or AI Engineers with a strong appetite for supply chain business and customer/business experience Supply chain business expertise: At least 5 years of experience in a supply chain / operations environment, ideally with exposure to procurement challenges End-to-end understanding: demand planning, supply planning, logistics, transport, link with commercial functions Practice of continuous improvement, process mapping, operational analysis methods Project and transformation expertise: Proven project management skills Confirmed aptitude in process optimisation Comfortable with Information Systems and agile methods Ability to engage with Product Owners and developers — understanding technical constraints Experience with product management and quality functional specification (where relevant) AI in practice: Concrete experience prototyping with LLMs, beyond conversational prompts Understanding of agentic architectures (function calling, RAG, structured memory), knowing when to use what Practice of vibe coding and rapid prototyping tools Knowledge of LLM economic constraints: orders of magnitude for per-token costs, latencies, production constraints Practice of eval datasets and quality measurement, knowing how to prove an AI solution actually works Mindset and behaviours: Pragmatism: prefers an imperfect POC today over a perfect specification in 6 months Economic pragmatism: naturally integrates cost into all technical decisions Ability to push without breaking: can carry a transformation vision while respecting teams in place and their trajectories Clear written and oral communication, ability to make technical topics accessible to business audiences and vice versa Continuous curiosity: actively follows the evolution of AI tools and associated engineering practices Education and Languages Master’s level degree (engineering school, quantitative business school, or university equivalent) Fluent French and English, written and spoken (frequent exchanges with Tech teams and other divisions, group internationalisation) Another language (Spanish, German, Italian) is a plus but not required Recruitment Process After a first screen with the recruiter Step 1: Initial conversation (45 min) with the hiring manager to understand your motivations and present the context Step 2: Practical case study (1 week to prepare, 1h presentation)  a real operational problem, how you would approach it with a mix of AI and technology Step 3: Cross-functional interviews (2h)  with Supply & Planning leadership, a VeepeeTech PO, and a tech peer Step 4: Final conversation (1h)  with the N+2 on long-term vision and offer terms  

M-KOPA

We're actively recruiting a Head of Operations as we continue to scale our leadership team in Ghana. You'll be the driving force behind the customer experience that defines M-KOPA in Ghana - leading the service standards, care operations, and operational frameworks that deliver financial progress for everyday earners. The Impact 💚 Your leadership will directly shape how our customers in Ghana experience M-KOPA. We've already helped over 7 million customers access over $2 billion in credit, advancing financial progress for everyday earners. It's your chance to be part of something that's literally transforming lives across an entire continent 🌍 The Opportunity 🎧 Elevate customer experience: Lead the transformation of our customer care and collections function — raising service standards, building capability, and putting the customer at the centre of everything we do 🏗️ Own operations end-to-end: Provide strategic leadership across customer care, collections, retail, warehouse, and logistics in one of Africa's fastest-growing fintech businesses 💰 Drive real business outcomes: Your success is measured in customer satisfaction, retention, service quality, and profitability — not just process metrics 🏆 Global recognition: Join a company named by TIME 100 as one of the world's most influential and by the Financial Times as Africa's fastest-growing for 5 consecutive years (2022–2026) 🌱 Environmental impact: We're working to reduce our carbon footprint, having avoided 2.155 million tonnes of CO₂ to date through clean energy products and circular economy initiatives What You'll Do Reporting directly to the General Manager, you'll own operational strategy and execution across M-KOPA Ghana. While you'll provide leadership across all operational functions, the immediate priority is clear: transforming our customer care and collections capability into a genuine competitive advantage. You'll bring the experience, rigour, and energy to raise service standards, build high-performing care teams, and embed a customer-first culture — while partnering with a well-established supply chain and retail channel team to keep the wider operation running at pace. Your Core Responsibilities: Customer Care & Collections * Lead the strategic transformation of Customer Care and Collections, setting and holding high service standards across call centre and BPO functions * Build and develop tactical plans for customer engagement, retention, and issue resolution that deliver measurable improvements in satisfaction and service quality * Define and drive the metrics that matter — response times, resolution rates, customer satisfaction scores, and collections performance * Embed a customer-first culture across the care function, developing team capability and creating clear pathways for performance improvement * Identify and close gaps in service delivery, escalation frameworks, and customer journey design Operational Strategy & Leadership * Define and execute operational strategies that enhance efficiency, productivity, and profitability across all functions * Partner with the global leadership team to shape and localise operational frameworks and policies * Proactively assess operational risks and implement mitigation and optimisation plans * Lead change management initiatives and champion a culture of continuous improvement Retail & Logistics Operations * Provide strategic oversight of retail operations, warehouse, and logistics — supporting and building on the strong foundations already in place * Strengthen supplier and vendor relationships, negotiate value-driven contracts, and maintain best practices for supply chain efficiency and cost optimisation Team Leadership & Financial Management * Lead, mentor, and inspire managers and teams across all operations functions * Own operational budgets, forecasts, and cost-control initiatives * Deliver regular performance reports and insights to senior leadership * Build organisational capabilities that align with current and future business needs Your Environment 💼 * Primary focus: Customer care, collections, call centre and BPO operations * Broader functions: Retail, warehouse, logistics, supply chain * Tools: CRM tools, ERP systems, inventory platforms * Scope: Multi-departmental leadership within M-KOPA Ghana, with connectivity to global operational frameworks What You Need 8–10 years of progressive operations experience, with at least 5 years in senior management roles. We're particularly interested in candidates who have led customer care, contact centre, or BPO operations in high-growth, customer-centric environments — this is where you'll make your biggest mark. Required Experience: * Proven success leading customer care, contact centre, collections, or BPO operations — this is the experience that will set you apart * Track record of transforming service standards and building high-performing care teams * Strong financial acumen with experience in budget and cost management * Demonstrated success leading multi-departmental teams and driving operational transformation * Experience with CRM tools, ERP systems, and inventory platforms * Bachelor's degree in Business, Operations, Supply Chain, or related field; Master's preferred Location & Benefits Based in Ghana - Hybrid, reporting to the General Manager * Work with diverse teams across UK, Europe, and Africa * Professional development programmes and coaching partnerships * Family-friendly policies and flexible working arrangements * Well-being support and career growth opportunities Our Mission 🌍 We create financial inclusion for the traditionally excluded through a fair, flexible, customer-centric financing model. Our aim is financial progress for everyday earners. We strive to drive greater inclusion of women, youth, and low-income communities. Our Impact 💚 Our technology has created measurable change: * Connected 📱: 2.5 million first-time mobile internet users connected * Prosperous 💰: 70% of customers use M-KOPA products for income generation, with 35,000+ livelihoods created for agents * Green 🌱: 2.155 million tonnes of CO₂ avoided through clean energy products, with over 127,700 circular economy products provided Ready to lead operations that create real-world financial inclusion while advancing your career in fintech? Apply Now! WHY M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com. Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 7 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa. Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.  M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.

SPS

Job Title: Procurement Manager  Reports To: The Procurement Manager will report to the Director of Procurement, Head of Procurement, Vice President, or equivalent leadership. Job Overview: The Procurement Manager is responsible for leading strategic sourcing initiatives, supplier relationship management, contract negotiations, and procurement operations to support SPS business objectives and client requirements. This role partners closely with internal stakeholders and external suppliers to ensure procurement activities deliver value, cost savings, operational efficiency, and compliance with company policies and contractual obligations. The Procurement Manager will oversee procurement processes across assigned categories including indirect goods and services such as facilities, IT, professional services, office operations, HR services, and business support functions. This role serves as a trusted advisor to leadership and operational teams while driving supplier performance, process improvements, and procurement best practices. Overall, this position continuously offers the highest level of service to all clients, vendors, and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service. Duties and Responsibilities: * Strategic sourcing & commercial delivery * Lead end-to-end sourcing activities (RFI/RFP/RFQ) across assigned categories * Deliver measurable cost savings and value (cost avoidance, demand management, contract optimization) * Support implementation of category strategies defined at regional/global level * Category ownership (execution-focused) * Take ownership of selected indirect categories (e.g. IT, professional services, BPO, facilities, HR services) * Maintain category plans aligned with broader procurement strategy * Monitor supplier markets and identify commercial opportunities * Supplier & contract management * Manage key supplier relationships and performance (KPIs, SLAs) * Lead commercial negotiations and contract renewals * Mitigate supplier risk and ensure compliance with internal policies * Stakeholder engagement * Partner with business stakeholders (Finance, Operations, IT, HR, etc.) * Challenge demand and specifications where appropriate * Act as a trusted advisor on procurement and commercial matters * Process & governance * Ensure procurement activities follow internal policies and best practices * Support continuous improvement of procurement processes and tools * Contribute to reporting on savings, pipeline, and supplier performance   Competencies: * Strong verbal and written communication skills. * Excellent negotiation and relationship management skills. * Strong analytical and problem-solving abilities. * Excellent customer service and stakeholder management skills. * Ability to manage multiple projects and priorities simultaneously. * Strong organizational and time management skills. * Proficiency in Microsoft Office Suite including Excel, Word, PowerPoint, and Outlook. * Ability to work independently and collaboratively within cross-functional teams. * Strong attention to detail and ability to analyze procurement and financial data. * Ability to influence stakeholders and drive results in a fast-paced environment. * Knowledge of procurement systems, sourcing tools, and contract management processes.   Qualifications and Education Requirements: * Bachelor’s degree in Supply Chain Management, Business Administration, Finance, Operations Management, Procurement, or related field required. * Minimum of 5–7 years of procurement, sourcing, supply chain, or vendor management experience required. * Experience managing indirect procurement categories within a corporate, professional services, outsourcing, or enterprise environment preferred. * Proven track record of negotiating contracts and delivering measurable cost savings. * Experience managing supplier relationships and vendor performance programs. * Strong understanding of procurement methodologies, sourcing strategies, and contract structures. * Experience working in matrixed or multi-site organizations preferred. * Excellent written and verbal communication skills with strong business acumen. * Strong analytical skills with the ability to interpret procurement and financial data. * Ability to maintain confidentiality and exercise sound business judgment. * Experience with procurement software, (ERP Enterprise Resource Planning) systems, or sourcing platforms preferred. * Professional certifications such as CPSM (Certified Professional in Supply Management), CPM (Certified Purchasing Manager), CSCP (Certified Supply Chain Professional), or related certifications are a plus. * Required to maintain an overall professional appearance and attitude. * Adhere to all policies and procedures required. Physical Demands: * Ability to sit, stand, walk, bend, kneel, and work at a computer for extended periods of time. * Manual dexterity required for operating office equipment including computers, phones, and printers. * Physically able to talk on the phone and input data simultaneously. * Ability to occasionally lift or move materials up to 25 lbs. * Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. Travel: Negligible. Some periodic travel may be required.   Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation:  The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range $115,000—$145,000 USD WHAT WE OFFER * Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! * Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! * We Recognize Talent: We offer a variety of recognition programs for all levels of employees! * Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. * Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.