💝 Customer Care Specialist 🇫🇷🇬🇧🇪🇸

Goodstack

If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is built into everything we do, then you’ve found the right place. Backed by General Catalyst, the same investors behind Stripe and Airbnb, we’re building something truly extraordinary. OUR MISSION Our mission at Goodstack is to revolutionize how the world does good 🌎. As a fast growth, AI-native social impact startup, we power global change through technology. We enable companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cutting-edge technology and finding new funding streams. Global brands, including Google, OpenAI, TikTok, LinkedIn, HSBC, Atlassian and Twilio - as well as thousands of nonprofits, including the Red Cross, Cancer Research, and Oxfam - use Goodstack to make a difference. In 2025 alone, we facilitated $5 billion in donations to good causes. But this is just the beginning. We're building the world’s leading platform that powers donations to nonprofits globally. To keep our momentum and deliver consistently high value to our partners, we need incredible people to help us on our journey – we need you 🫵 JOIN US AS A CUSTOMER SUCCESS MANAGER (NORTH AMERICA)! We’re hiring a Customer Success Manager to own the post-launch relationship with our enterprise customers and ensure they adopt, scale, and renew year after year. You will become the primary day-to-day partner once the customer is live. You’ll drive adoption and engagement, manage operational requests and escalations, and ensure customers consistently realize value from Goodstack. You will also own renewals and upsells within the existing product footprint – including improving commercial terms, expanding usage, and growing geographic coverage. When there is whitespace for new products, you’ll qualify the opportunity and bring in the Account Executive to run the cross-sell process. You’ll work closely with Implementation (during handover), Solutions (when technical depth is required), and RevOps (to keep reporting, customer health, and forecasting disciplined). You’ll operate with clarity and control – reducing noise for customers while increasing value over time. AS A CUSTOMER SUCCESS MANAGER, YOUR MISSION WILL BE TO: * Own the customer relationship post-launch: Become the primary point of contact once live and run a structured operating cadence. * Drive adoption and outcomes: Ensure usage, engagement, and program performance are moving in the right direction. * Run day-to-day service with high standards: Manage requests, unblock friction, coordinate internal teams, and keep the customer confident. * Lead renewals end to end: Own the renewal process, timeline, stakeholder alignment, negotiation, and close. * Deliver upsell growth: Expand the existing product footprint (volume, usage, geographies, terms) tied to value delivered. * Spot and qualify cross-sell opportunities: Identify whitespace for new products, validate need, and bring in the AE to execute the sale. * Build executive trust: Maintain strong sponsor relationships and ensure senior stakeholders stay aligned to value. * Control noise and complexity: Ensure customers experience one coordinated Goodstack team and clear ownership. * Operate commercially and predictably: Keep account plans, renewal forecasts, and expansion signals documented and up to date. * Be a strong internal advocate: Translate customer needs into structured feedback for Product and Solutions without creating chaos. AFTER 12-18 MONTHS, SUCCESS WILL LOOK LIKE: * Your book of business is healthy, stable, and adopting – with clear value metrics and stakeholder alignment. * Renewal cycles are run early and cleanly, with high retention and minimal escalations. * You consistently grow existing customers through upsell (usage, volume, geography, terms) based on value delivered. * You surface high-quality cross-sell opportunities that convert because they’re well qualified and well timed. * Customers describe Goodstack as organized, responsive, and commercial – with a “one team” experience. * You are trusted internally as someone who runs accounts with discipline and judgment. * You’ve built a repeatable success rhythm that others can learn from and replicate. THIS ROLE IS A PERFECT MATCH FOR YOU IF YOU HAVE: * Commercial and customer led: You care about retention and growth, and you know how to do both without damaging trust. * Highly organized: You run tight cadence, clean documentation, and predictable outcomes across multiple accounts. * Confident in renewals: You can handle negotiation, procurement, and stakeholder alignment without hesitation. * Outcome driven: You focus on measurable adoption and value, not activity for activity’s sake. * Calm under pressure: You manage escalations and conflicting stakeholder priorities with composure. * Clear communicator: You simplify complexity and keep customers aligned without overloading them. * Proactive: You anticipate issues before they become problems and act early. * Collaborative: You know when to pull in Implementation, Solutions, or the AE – and when not to. * High standards: You deliver a premium experience consistently, even at pace. * Mobile: Willing to travel across North America and to London several times a year. IDEAL EXPERIENCE: * 5–10+ years in enterprise Customer Success, Account Management, or post-sales roles in SaaS. * Proven ownership of renewals and commercial negotiations in enterprise environments. * Strong track record driving adoption and value realization across complex stakeholder groups. * Experience supporting high-touch enterprise programs with technical or operational complexity. * Comfortable working cross-functionally with Product, Solutions, Implementation, and Sales. * Strong use of structured customer success frameworks (success plans, health scoring, QBRs). * Evidence of progression and increasing responsibility in fast-growing environments. * Based in Central or Western North America, with flexibility to travel regularly. BONUS IF YOU HAVE KNOWLEDGE OR LOVE OF: * Corporate giving, CSR, philanthropy, or nonprofit ecosystems. * Working with HR/People, CSR, or Corporate Affairs teams. * Multi-product SaaS platforms with workflow-heavy implementations. * Operating in Slack-based customer environments. * Translating customer insight into structured product feedback. 🇺🇸 WHAT YOU CAN EXPECT UPON JOINING OUR TEAM 💰 Salary reviews and share options becoming an integral part of our growth and share in the company's success 💝 Goodstack’s Workplace Giving ⚕️Private Health Insurance 🌞 $300 Brighten your day annual budget 🤓 $1,200 Learning & development annual budget 📚 Goodstack library ⭐️ Paid days off to volunteer for non-profit causes 🎤 Paid days to attend conferences 🥳 Paid day off on your birthday! 🌴 25 days annual leave, plus paid public holidays 💙 Paid sick leave 🧘🏽 Paid wellness leave ⚖️ Flexible working hours 🖥️ WFH budget upon joining 🌳 Ecologi Carbon Offsetting 🙌 … and so much more ABOUT US Since 2017, Goodstack has been at the forefront of creating a future where good will be built into everything we do. From daily commutes to weekend activities or grocery shopping, we envision a world where creating positive change is seamlessly integrated into our everyday lives. In this future, the depth and breadth of impact we can make through everyday actions will expand dramatically – benefiting both businesses and the world. Businesses are expected to deliver on both profit and purpose and those that don’t are falling behind. We’re here to make it easy for any company, anywhere in the world, to integrate good into what they do. Doing this empowers everyone – companies, employees, consumers, and communities – to contribute to positive change and take meaningful action. Let's do this! 💜 OUR PLEDGE TO DIVERSITY, EQUITY & INCLUSION We take pride in our diverse and growing team representing 20+ nationalities across 5 continents 🌍! Our continued expansion provides us with opportunities to embrace and celebrate different backgrounds, perspectives, and experiences, essential to our success. We actively seek and welcome applicants from all walks of life, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. A team that represents the world that we are trying to support is a wiser, more knowledgeable and stronger one. We’re excited for you to bring your experience, yourself and your special lemon twist to Goodstack to propel us forward in striving to create a better world for us all. Check out our Careers Page for more details!

Beauhurst

*Please only apply for this role if you have already graduated from your degree Are you looking for a rewarding role where you get to help people and solve problems? We’re looking for friendly & ambitious graduates to work closely with a range of our lovely clients from over 20 different industries. Using your stellar people skills & emotional intelligence, you’ll be crucial to helping our clients to get the most value from our data platform, and consequently - understand, work with & approach the fastest growing companies in the UK.  As well as all this, you’ll go through extensive training & join a lovely, close-knit team in the heart of Nottingham city centre. If this sounds interesting, read on! ABOUT BEAUHURST We are building the leading provider of private company data in Europe. Private companies represent 80% of private sector employment and over 90% of revenues across Europe. They are the backbone of our economy – creating jobs, driving innovation, and generating the tax receipts that enable government services. Yet finding, collecting, and understanding information about private companies remains a significant challenge. We bridge this gap by providing our customers with comprehensive, up-to-date private company information. Our online platforms and API help our clients to discover, track and understand these companies. This empowers them to take informed action, whether they're offering services or funding to help companies grow, crafting supportive policies, or making better decisions through deeper understanding of the economic landscape. We work with venture capital firms, big financial institutions, leading universities and the Government to help them find and work with companies that drive disruption and innovation across the economy. THE ROLE We are the market leader for tracking and understanding the fastest growing companies in the UK and Germany. As a Client Experience Manager, you will be crucial in helping our clients to get the most value from our platform. From big banks, to universities, to government bodies, you’ll be speaking to people from all different walks of life. Through hosting tailored training sessions that cover the unique reason each client uses our platform and ensuring their experience with us is as great as possible, you’ll play a massive part in ensuring our clients stay with us year on year! In your first few months you’ll go through extensive training before getting involved with tasks like… Working with people: Love talking to people? Well, you’re in luck! A big part of this role involves chatting to clients and helping them to navigate the platform Training: Explaining complex things in a digestible way… You’ll use your industry knowledge to hold engaging and informative training with new clients Organising: you’ll be juggling lots of different tasks, helping make things run more smoothly and improving how we do things! Spotting opportunities for our Account Managers to up-sell or cross-sell (e.g. if you think they would benefit from a consultancy service or additional features) ABOUT YOU We’re looking for someone extremely organised who loves talking to people! You should be university educated as well as: * Emotionally intelligent – you love listening and get along with just about anyone! * Proactive – you’re ambitious & like to take charge over your own workload and do it your way * Naturally curious – you love hearing people’s stories and learning new things.    * Friendly – you’re looking for a fun team you can be yourself with! * Experience in customer service/hospitality/tutoring/teaching OUR OFFER We're offering a starting salary £26k plus £1k bonus. We invest a lot in keeping our people happy and healthy. So as well as that, you'll also get: 💰 A stake in the company: This is huge - everything you do will create value in the company that you will partly own 🩺 Healthcare: Our health cash plan will cover all of your day-to-day health and wellness needs 💝 Free therapy: Sessions with any of our hand-picked counsellors, all on us 🎓 Professional development: You drive your own development - if you want to do some training, bring it to us and we’ll foot the bill 🎉 Events: Company-wide parties and away days, drinks every Friday, regular team socials - what can we say, we enjoy each other’s company 🚅 Subsidised travel: Season ticket loans, free railcards, and a cycle to work scheme 🍪 Clubs: Whether you enjoy reading, padel, bouldering or biscuits there will be a subsidised club for you If you want to read more about our benefits, our company culture, or our hybrid working policy, just check out these pages. APPLY! To apply please submit: * Your up-to-date CV  * Answers to the a couple of simple screening questions below  Please note that applications with generic answers to these questions will be automatically rejected.

Beauhurst

Maternity cover – fixed-term contract (full-time or part-time / fractional) Location: London Term: 6-9 months. Ideally starting by September 2026 (sooner if you’re available), running to approximately March/April 2027. We’re a rapidly scaling data company with a high-quality, complex proposition, and our Subscriber Growth team is on a mission to deliver world-class retention (NRR). We’re looking for an experienced Account Management or Customer Success leader to cover a period of maternity leave – stepping in to lead, motivate and keep the momentum going across our Account Management team, reporting directly to the Chief Revenue Officer. If you’re a confident people leader who can add value from day one, read on. ABOUT BEAUHURST We are building the leading provider of private company data in Europe. Private companies represent 80% of private sector employment and over 90% of revenues across Europe. They are the backbone of our economy – creating jobs, driving innovation, and generating the tax receipts that enable government services. Yet finding, collecting, and understanding information about private companies remains a significant challenge. We bridge this gap by providing our customers with comprehensive, up-to-date private company information. Our online platforms and API help our clients to discover, track and understand these companies. This empowers them to take informed action, whether they’re offering services or funding to help companies grow, crafting supportive policies, or making better decisions through deeper understanding of the economic landscape. We work with venture capital firms, big financial institutions, leading universities and the Government to help them find and work with companies that drive disruption and innovation across the economy. THE ROLE Our Account Management team works tirelessly to help our subscribers get the most value out of our platform, while keeping a close eye on book value through renewal, upsell and cross-sell. This is maternity cover for the leader of that team – so we’re looking for someone experienced enough to keep things running smoothly and our people performing, without needing a long ramp-up. As the Team Manager for Account Management, you’ll take ownership of our existing team of Account Managers – leading, coaching and motivating them, and being accountable for the retention and growth of their book through the cover period. You’ll work closely with the Chief Revenue Office and Client Experience team manager as well as the wider GTM leadership team, bringing senior commercial judgement to deals, forecasting and customer strategy. Importantly, you won’t be expected to become a deep product expert. We’ll give you the support you need on the platform itself – your value is in leadership, coaching, people management and commercial nous. We’re looking for someone who can operate autonomously in exactly those areas and report upwards the status, risks and plans/support needed. Your responsibilities will include: * Leading and supporting our existing team of Account Managers – keeping them motivated, focused and performing throughout the cover period. * Owning the retention and growth of the team’s existing book: guiding and motivating the team to hit and exceed renewal, upsell and cross-sell targets, and contribute to the commercial success of the company. * Day-to-day people management and coaching: 1:1s, development conversations, and continuing each team member’s professional growth. * Providing commercial advice and positioning: bringing senior judgement to negotiations, deal strategy and customer conversations. * Monitoring and reporting on team performance – activity, pipeline, forecasts and closed renewals – with accurate forecasting to the Chief Revenue Officer and back to the wider business. * Keeping existing processes and systems running smoothly, and improving where there’s a clear, quick win – we’re not asking you to rebuild from scratch, but to maintain momentum and add value where you can. ABOUT YOU As a minimum, you should have: * Significant experience as a senior or experienced leader of Account Management or Customer Success teams, including both retaining and growing accounts. * A strong track record of managing, coaching and developing people, with concrete examples of coaching team members through to success. * The confidence to operate autonomously – adding value through people management, coaching and commercial advice from day one, without a long ramp-up. * The ability to accurately forecast team performance. * Relevant industry experience – ideally from one of our core markets (BeauhurstAdvise – finance, professional services and advisers, or BeauhurstImpact – public sector and impact organisations) – or from a B2B SaaS, tech or data business. * A strong academic track record, and the ability to be available to start by October 2026 (or sooner). Ideally, you’ll also be: * Empathetic and good at building relationships – with both customers and team members, you’ll know how to build strong personal relationships quickly. * Equipped with a growth mindset and keen on continuous improvement – happy to admit (and learn from) mistakes when things don’t go to plan. * Genuinely passionate about coaching, mentorship and team management. * Bright and commercially sharp – strong with numbers, a clear communicator, and both intellectually and emotionally intelligent. Flexible working: this role can be done full-time, or part-time / fractional for the right candidate – we’re happy to talk through what works. The role will need to be in office (inc. visiting clients) at least x3 days per week. OUR OFFER We’re offering a competitive package, pro-rated for part-time arrangements. We invest a lot in keeping our people happy and healthy, so you’ll also get: 💰 A stake in the company: This is huge - everything you do will create value in the company that you will partly own 🩺 Healthcare: Our health cash plan will cover all of your day-to-day health and wellness needs 💝 Free therapy: Sessions with any of our hand-picked counsellors, all on us 🎓 Professional development: You drive your own development - if you want to do some training, bring it to us and we’ll foot the bill 🎉 Events: Company-wide parties and away days, drinks every Friday, regular team socials - what can we say, we enjoy each other’s company 🚅 Subsidised travel: Season ticket loans, free railcards, and a cycle to work scheme 🍪 Clubs: Whether you enjoy reading, padel, bouldering or biscuits there will be a subsidised club for you If you want to read more about our benefits, our company culture, or our hybrid working policy, just check out these pages. APPLY! To apply please submit: * Your up-to-date CV. * Answers to the screening questions below. Please note that applications with generic answers to these questions will be automatically rejected.