Customer Success Manager – French Market

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. WHAT YOU'LL DO We're looking for a motivated and curious professional to manage a book of enterprise customers. The CSM delivers proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is detail-oriented and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. RESPONSIBILITIES * Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of enterprise customers * Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction * Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights * Perform business reviews to align on user priorities, review payments performance metrics, share the Stripe product roadmap, and provide guidance on how to optimize the value from Stripe * Advocate for the customer to internal stakeholders. Share customer feedback and insights with Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience. * In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 7+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product * Bilingual in French and English * Strong business sense and understanding of underlying drivers and strategy of our users' businesses * Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions * Strong problem-solving skills PREFERRED QUALIFICATIONS * Excellent operating rigor including organizational and time management skills * Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders * History of success as a consultant, pre-sales, technical account manager, or equivalent * Proven track record of achieving targets and goals, preferably in a sales setting * Track record of managing large, complex projects or programs * Demonstrated experience handling difficult customers or situations and driving resolutions * Ability to navigate data and people to find answers

Alan

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 🌟 THE CUSTOMER SUCCESS MANAGEMENT TEAM AT ALAN As Customer Success Managers, we partner with our most strategic customers to maximize their Alan experience through seamless onboarding and high-touch support, driving product adoption, satisfaction, and long-term loyalty 🤝 We achieve this by deeply understanding customer needs, delivering exceptional onboarding experiences, and providing proactive product education to HR teams and employees. This role requires you to build strong relationships with key stakeholders while delivering clear, effective product education and change management support. We're looking for someone with outstanding communication skills and proven experience in B2B customer education, digital solution evangelization, and leading transformation initiatives in complex environments. 🤝 CORE RESPONSIBILITIES * Drive customer loyalty * Build and maintain strong relationships with key stakeholders * Champion a customer-centric approach to help clients maximize Alan's value * Proactively identify and address satisfaction concern * Turn our best customers into Alan ambassadors and generate opportunities of acquisition * Build customer engagement and adoption: * Lead complex onboarding processes for large customers, acting as project manager for lengthy transitions while ensuring effective, impactful, and empathetic change management * Develop deep understanding of Alan's product value proposition and create customized action plans aligned with customers needs and Alan's objectives * Deliver engaging product education through tailored and large-scale approaches (such as webinars) to drive employee and HR team adoption * Track and present adoption metrics to stakeholders * Identify and execute out-of-the-box initiatives to engage Alan customers * Scale the practice: * Contribute to CSM playbook development * Become a subject matter expert within the team * Drive product evolution: * Act as the voice of the customer to Marketing and Product teams * Influence product and service improvements based on customer feedback 🧑‍💻 PROFILES & SKILLS Professional experience: * 5 years proven track record in customer success or enterprise account management * Strong background in B2B digital companies, specifically working with HR teams on adoption and engagement challenges * Experience leading complex, cross-functional projects across Product, Sales, Engineering, and Data teams * SaaS, Insurance, or Consulting industry experience valuable Core skills * Demonstrated ability to influence and engage stakeholders at all levels, including C-suite * Excellence in written and verbal communication (French and English required) * Network building: capability to identify and engage key influencers * Active listening skills and genuine empathy in stakeholder interactions * Creative thinking for developing innovative engagement strategies * Structured approach to project management and execution (from onboarding to engagement) * Deep customer-centric mindset with proven ability to deliver tailored solutions * Strategic problem-solving: ability to structure challenges and identify effective solutions * Analytical skills for data-driven decision making and reporting * AI tool proficiency For this opportunity, we're looking for someone in either Paris, Bordeaux, Lyon or Marseille. We are aiming to hire within the B1-C1 level range. 🙌   PERKS & BENEFITS At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.  Therefore, we offer: * Fair rewards. Generous equity packages complement your base salary. * Flexible Office. Amazing office space at our HQ in Paris, or sponsored co-working hubs for a hybrid setup in Bordeaux, Lyon or Marseille. * All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. * Flexible vacation policy and flexible working hours. Organize your  time as you wish. * Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only). * Transport. You can use your own inspiration based on the Green mobility budget (for Senior level Alaners) * Learning & Training opportunities. A highly  flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. * Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture. * Parental leave. Extended parental leave for all new parents. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.

Mollie

Build with us Since 2004, we've had one clear goal: to make payments and money management effortless for every business in Europe. Today, more than 250,000 companies use Mollie to get paid, manage money and grow with products designed to be simple, scalable, and dependable. With 950+ Mollies across 14+ locations, we care deeply about autonomy and craft. So we work in small teams, with real ownership, and we trust you to make the right decisions. We're building for the long term, so we provide the tools you need, processes you can rely on, and a balanced work environment to help you do work you're proud of. Sound like your kind of place? Let's build together. Your Impact France is one of Mollie's most exciting growth markets and we're still in the early stages of what's possible here. As a Business Development Manager, you'll be at the sharp end of that expansion, owning the full sales cycle from first outreach to signed deal and successful onboarding. You'll be targeting medium and large merchants with complex payment needs, and you'll be doing it in a market where the opportunity is real and the competition is beatable. This isn't a role where leads land in your lap. You'll be hunting, self-sourcing and building your own pipeline working with a small, ambitious team that's already making noise in the French market. You'll be selling a product that's genuinely innovative and constantly evolving, backed by a company that's already a recognised name in payments across Europe. The impact you make here will be felt directly. Every top logo you unlock, every merchant you bring on board, contributes to Mollie's growth in France and gives you the kind of visibility and ownership that's hard to find in a larger, more established team. What you’ll ship * New business revenue from medium and large merchants in the French market, with a focus on quality as much as volume * A healthy, self-sourced pipeline built through outbound prospecting, hunting and direct outreach – not handed to you * High conversion rates from qualified lead to signed customer, driven by a structured and consultative approach to the full sales cycle * Clean, fast handovers to Customer Success that set merchants up for long-term success from day one * Strong relationships with C-level and senior stakeholders across target accounts, built on trust and a deep understanding of their payment challenges * Reference accounts and top logos that open doors and raise Mollie's profile in the French market What you'll bring * 4+ years in full-cycle B2B technology sales, with a proven track record in outbound, hunting-led roles. You know how to build pipeline from scratch and close complex deals * Experience managing long, consultative sales cycles involving multiple stakeholders and C-level engagement, ideally in fintech, SaaS or payments * High activity levels, with a strong volume of phone calls to connect with prospects * Comfort discussing technical solutions with clients – whether that's payment integrations, APIs or e-commerce platforms like Shopify, Magento or PrestaShop * Strong command of sales pipeline management and CRM tools, with an analytical and structured approach to hitting targets * Native-level French and professional proficiency in English – both are required for this role * Ability to work from the office three days a week and operate effectively in a fast-moving, scale-up environment Please add your CV in English to your application. Grow your way At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms. You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step. No matter if you're aiming for promotion, exploring a different career path or building new skills, you'll be supported with the tools, trust and opportunities to grow your way. Unlock your full potential and join us to eliminate financial bureaucracy. If you're excited by the idea of building what's next, for yourself and for thousands of businesses across Europe, we'd love to hear from you. Apply with your CV (in English) using the form below. Want a peek behind the scenes? Check out what life at Mollie is really like. AI at Mollie We believe in Always Be Shipping, and AI brings that philosophy to life across every team, every role, every day. AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We're looking for people who are excited to use AI to shape the future of finance with us.AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We're looking for people who are excited to use AI to shape the future of finance with us.