EMEA Change & Adoption Lead

Pigment

Join Pigment: The AI Platform Redefining Business Planning   Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.   Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.   With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.   At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you. The Success Advisory team provides expertise across the Customer Success organization through:   Paid offerings: We design, own and deliver Pigment Success Plans, structured packages that support customers on Solution Architecture, Technical Solutions and Change Management.   Strategic Engagements: We lead expert engagements in Solution Architecture, Technical Solutions and Change Management that are critical to customers’ success.   Our mission is to deliver high-impact expertise engagements that drive adoption and long-term customer success.

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.   ABOUT THE ROLE: We are looking for someone to join our growing CSM team, to cover Italian and French Accounts. (FLUENT ITALIAN required) Do you have a passion for technology, strategic problem solving, and providing thought leadership to help our customers on their Identity journey.  You will be part of our EMEA Customer Success team, managing a book of business alongside being responsible for targeted intervention into our digitally-served customer base in your assigned region. You are a continuous learner, building your product knowledge, and industry knowledge as well as building relationships with customer stakeholders to be their trusted advisor.  You will guide our customers to rapid adoption, expansion, and identity churn risks.  As a CSM you play an important role in working with and connecting the customer's needs to the Sales team, Product Management team, Support, Renewals, Professional Services, and Engineering teams.   WHAT YOU’LL BE DOING: Below outlines some key attributes for a Customer Success Manager. The expectations of the role will depend on the assigned account (volume and complexity): * Customer Success and Growth: Own and drive a Success Plan for each covered customer, containing appropriate plans to accelerate customers' adoption and value from Okta and drive them to a place of successful and measurable outcomes, advocacy, retention and growth. * Ownership: Take ownership of your assigned Book of Business, mitigate churn risk, identify growth opportunities, remove blockers and establish yourself as a high-value resource to your customer stakeholders. * Adoption: Have a relentless focus on driving consumption and adoption of Okta’s products through clear expectation setting with customers, implementation of best practices and driving proactive and reactive tracking of data points * Digital Account Ownership: Leverage the tools and techniques provided by the Digital Growth team in the US to build a high level understanding of the digitally-serviced (ie non CSM covered) accounts in your respective region (e.g. monitoring adoption trends, health scores and other data points). Work with your manager to determine appropriate and targeted interventions to mitigate risk and grow accounts  * Communication: Build strong relationships through effective and concise communication with customers, stakeholders, and internal teams. Enhance customer satisfaction, improve collaboration, and understand customer problems and goals. * Problem-Solving: Identify and solve customer problems efficiently by proactively addressing potential issues and collaborating with customers and internal teams to find suitable solutions. * Collaboration: Work effectively with cross-functional teams, share information and resources, drive initiatives, and engage in conversations to better assist customers. Be willing to drive initiatives that can positively impact many customers. * Build and Maintain Executive Relationships: Build strong relationships with key decision-makers, identify and map the organisation's decision making hierarchy. Engage a range of strategic customer personnel in order to influence larger customer decisions. * Product Knowledge: CSMs need to have a good understanding of Okta's products and services in order to provide customers with insights and direction. Build knowledge through achieving minimum certification levels and spending time staying up to date on solutions and roadmap.   YOU WOULD BE IDEAL FOR THIS ROLE IF YOU HAVE:  * Fluent French and Italian are required.  * Experience in customer success management, ideally working with customers to drive adoption of a technical platform or solution.  * Customer-centric and proactive team player that is focused on driving customer loyalty and adoption * Success in working in and navigating enterprise environments, building trusted relationships at all levels in the organization.  * Experienced in driving product adoption and expansion, through understanding the customer’s current situation and desired outcomes. Being able to utilise consulting style questions to engage and discover the information we need to support our customers * Able to operate in a fast-paced environment and manage multiple customers and projects, adapt to changing priorities, think ahead, and solve problems. * Ability to take on feedback, be willing to learn new things, have a growth mindset and align to Okta core values * Strong oral, written and presentation skills  * Ability to organize, prioritize, complete activities and meet deadlines on a daily basis  * Flexibility to occasionally attend global meetings, training, kick offs and off sites * Travel up to 15%   #LI-JB2 #LI-HYBRID P18988_3489264   Below is the annual On Target Compensation (OTE) range for candidates located in France. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/fra. The OTE range for this position for candidates located in France is between: €71.000—€98.000 EUR The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

CUBE

CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients.    Why us? 🌍 CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the world’s top financial institutions globally. 🚀 In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. We’re a fast-paced, high-performing team that thrives on pushing boundaries—continuously evolving our products, services, and operations. At CUBE, we don’t just keep up we stay ahead. 🌱 We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our “make it happen” culture empowers you to take ownership of your career and accelerate your personal and professional development from day one. 🌐 With over 700 CUBERs across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success. 💡 We were among the first to harness the power of AI in regulatory intelligence, and we continue to lead with our cutting-edge technology. At CUBE, You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that are reshaping the world of regulatory compliance. Role Mission: This role leads the coordination and delivery of customer integration projects across CUBE Canada region (and US as required), ensuring seamless onboarding and technical implementation. It works closely with customers and internal teams to align solutions with business requirements, resolve integration challenges, and drive successful platform adoption. Key Responsibilities: • Lead technically complex customer and partner integrations as the primary integration contact, guiding API‑based implementation approaches aligned to CUBE standards, with regular client contact and clear communication throughout onboarding, implementation, and project delivery. • Own the end‑to‑end API integration lifecycle, including onboarding, change management, versioning, and deprecation, acting as the technical authority on CUBE APIs for customers, partners, and internal teams, ensuring integration milestones are delivered on time per agreed plans. • Define, promote, and govern API integration standards, patterns, and best practices to enable scalable and repeatable customer onboarding across regional projects and multiple implementations. • Partner with Product and Engineering to influence API roadmap priorities using integration insights, customer feedback, and delivery experience. • Partner with Product to establish a clear understanding of how the out of the box connectors operate and are implemented, to assist the customer in determining the best integration approach. • Communicate complex technical concepts clearly to both technical and non‑technical stakeholders to support successful delivery and adoption. • Identify and manage integration risks, dependencies, and constraints proactively, maintaining RAID inputs and keeping Project Leads up to date for customer status reporting, coordinating internal actions to protect delivery timelines and SLAs. • Own the resolution of complex integration issues, escalating where appropriate to safeguard service quality, customer outcomes, and project delivery commitments. • Build and maintain reusable onboarding assets, reference architectures, and integration playbooks, embedding continuous improvement from delivery learnings. • Maintain accurate documentation of integration activity, technical decisions, and outcomes to support reporting, continuity, auditability, and clear implementation guidance for internal and external stakeholders. • Provide technical mentoring and guidance to peers and project teams, contributing to capability development, consistency, and quality across Customer Delivery. • Support renewals and growth by demonstrating strong integration outcomes aligned to customer objectives, maintaining strong customer relationships and high‑quality service standards throughout onboarding and BAU. Skills & Competencies: • Customer Focus: Keeps customer value and long‑term platform adoption at the center of technical decisions. • Technical Communication & Stakeholder Engagement: Clearly communicates technical concepts and builds strong, productive relationships with customers, partners, and internal teams. • API & Integration Expertise: Demonstrates deep understanding of API‑based integrations and enterprise system connectivity. • Problem Solving & Critical Thinking: Analyses complex integration challenges and implements effective, pragmatic solutions. • Collaboration & Influence: Works effectively across Product, Engineering, Sales, and Delivery functions to drive outcomes. • Quality & Attention to Detail: Maintains high integration and documentation standards, ensuring accuracy and reliability. • Adaptability & Resilience: Responds positively to change and maintain performance in dynamic, customer‑facing environments. Required Experience & Qualifications: • Strong experience in customer‑facing technical integration or API‑led roles within financial services or other regulated environments. • Proven experience owning and supporting production, partner‑facing APIs, including onboarding and ongoing operational support. • Strong understanding of enterprise integration concepts, including REST APIs, authentication and authorisation, data mapping, error handling, and rate limiting. • Experience with API lifecycle management, including versioning, backwards compatibility, and change communication. • Familiarity with regulatory or compliance‑related data concepts, including structured data models, metadata, and data lineage. • Strong analytical and troubleshooting skills, with the ability to clearly articulate integration outcomes to diverse stakeholders. Performance Indicators: • Successful delivery of secure, stable, and scalable customer API integrations. • Reduction in time‑to‑integrate through standardised patterns and reusable onboarding approaches. • Quality and adoption of integration documentation, playbooks, and reference architectures. • Positive customer feedback relating to technical onboarding and integration support. • Positive contribution to team quality, knowledge sharing, and continuous improvement. • Demonstrated contribution to API and integration maturity across the organisation.   Interested? If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE. CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.