Senior Account Manager

Tripadvisor

Join our Movement and Champion Restaurant Culture! 💚 At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready. 👉 Discover life at TheFork What you will do: As a Senior Account Manager, you are a strategic commercial leader within TheFork, responsible for driving premium product penetration, maintaining yield performance, and ensuring client retention. You act as a benchmark for excellence in sales execution, relationship management, and cross-functional collaboration. KEY OBJECTIVES * Increase Premium Penetration (Premium & Widget adoption) * Maintain and grow Yield Penetration * Drive Retention through advanced negotiation and client relationship management * Lead Cross-functional projects SALES & REVENUE GROWTH * Develop and execute growth strategies to increase premium and widget penetration across your portfolio. * Manage and grow revenue through expert yield and pricing optimization.  * Identify new business opportunities within your existing portfolio (hunting within the group) to maximize share of wallet for premium and grow recurrent revenue. * Analyze weekly revenue performance (top and low performers) and take corrective actions. * Drive the penetration of key products (SO / Yums / SY / Festival).   CLIENT RELATIONSHIP MANAGEMENT * Build and maintain long-term strategic relationships with top-tier (A-level) partners. * Act as a trusted advisor and ambassador of TheFork, promoting the brand in all calls. * Conduct regular field visits or video calls meetings to strengthen client relationships and identify growth opportunities. * Lead retention negotiations using advanced techniques and a strong understanding of client business models. CROSS-FUNCTIONAL COLLABORATION * Lead cross-departmental initiatives (including churn reduction, Phoenix, B2B communications, and TFM training) through deep analysis, process optimisation and solution suggestions to bolster TheFork's performance and drive team-wide adoption via consistent updates to the Sales department * Partner with the Product and Marketing departments to support the revenue strategy and contribute to product optimization (TFM, B2B initiatives). * Collaborate closely with the Sales & CPS teams to share insights, best practices, and opportunities. * Work hand-in-hand with the Operations team to ensure alignment on market dynamics, competitor penetration, and portfolio performance. LEADERSHIP & KNOWLEDGE SHARING * Act as a role model for the sales organization with impeccable B2B routines and operational excellence. * Share best practices, case studies, and performance highlights during weekly and monthly sales meetings. * Mentor junior members and lead dedicated knowledge-sharing sessions to level up collective execution. * Celebrate and share team successes (Kudos) across the organization to foster a high-performance culture. Who you are: You Must Meet These Critical Qualifications * 3+ years of experience in account management or a similar commercial role. * Fluent French and fluent English, both written and spoken. * Fully computer literate, with experience using MS Office and Salesforce or a similar CRM. CORE COMPETENCIES * Exceptional sales acumen with mastery of value selling techniques. * Advanced negotiation skills, especially in retention and renewal contexts. * Proven track record of consistently outperforming KPIs and sales targets. * Strong business leadership with the ability to build and execute growth strategies. * Deep sector expertise, including portfolio analysis, market dynamics, and competitor landscape. * Excellent relationship management and interpersonal communication skills. * Demonstrated ability to influence peers and cross-functional stakeholders. TEAM & LEADERSHIP ATTRIBUTES * Global team player with a collaborative mindset. * Demonstrated ability to inspire, and elevate team performance. * Highly organized, disciplined, and proactive in driving both individual and collective success. * Resilient, results-oriented, and committed to continuous improvement.   What we offer you: 😄 An awesome team  🏠 A permanent contract (that can be useful in life)  ⚖️Flexible working environment (2 days home office per week +  up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely) 💸 Competitive salary & monthly bonus  🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)   🌎 International teams and a multicultural environment spanning 10 offices across Europe 🤝 Highly inclusive working environment  🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc  🎓 Continuous learning and development programs 😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey 🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid) 🏥Health insurance fully covered by the company  👩‍🦽 Life & Disability Insurance at no cost to the employee 💗 Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure  🍴 Amazing offices with dining, coffee points and leisure area     🎤 Team building events     All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately. We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great. TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly. #LI-OS1

Vitrolife

At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a healthy baby. What you´ll do as Sales Account Manager In this role, you will take on challenging tasks in a varied position and be expected to involve and interact with clinics and all relevant stakeholders, as well as interact with several contact points in the company like: marketing managers, product managers, customer service, technical support and senior lab support like clinical support. You will be responsible for achieving your personal sales targets, developing strategic business plans, and managing your territory effectively, north France home office based. Among your key responsibilities: • Achieve your sales targets within your assigned territory. • Develop, manage, execute, and monitor strategic business plans, including monthly reporting and forecasting for each county in your territory. • Build and maintain a network with key stakeholders such as IVF Lab Directors, Medical Directors, Obstetricians, Gynecologists, and Embryologists to promote and sell Vitrolife’s products and services. • Conduct customer visits and attend third-party events to establish relationships and support user education on Vitrolife’s products. • Negotiate and establish agreements with clinics to drive sales and partnerships. • Gather and analyze business intelligence, including clinic dynamics, customer trends, competitor activities, and complaints, to inform strategic decisions. • Continuously monitor and document customer activities in the CRM system. • Collaborate closely with Customer Service to ensure logistical excellence. • Plan and conduct follow-up workshops, training courses, and events such as exhibitions and conferences to enhance customer engagement and education. • Resolve key client issues promptly and develop strategic plans to improve client outcomes. What We’re Looking For? • University degree in Biology or similar field or significant work experience in the life science industry. • Minimum 3 years of experience in a hands on sales / account position • 2+ years / relevant network working with working with IVF will be considered a strong advantage. • Fluent in French and English • Happy to travel 3-4 days per week • Home Office based, but located in North of France or Paris area is mandatory. Why Vitrolife Group? Because here, your work truly matters. You’ll be joining a team where: • Meets purpose, and every project is guided by the desire to help more people fulfill their dream of having a baby. • Learning never stops, and you’ll have opportunities to grow professionally while contributing to a meaningful mission. • Global collaboration is part of our DNA, you’ll work with colleagues across countries in a multicultural, inclusive environment. • Quality, integrity, innovation and collaboration are not just words, they’re the foundation of how we work and grow together. We are offering a dynamic workplace with highly professional and ambitious colleagues and world leading, quality IVF products. Terms & conditions are according to company policy and employment regulations in country of employment. Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of fertility treatment. We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm.

Vitrolife

At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a healthy baby. What you´ll do as Sales Account Manager In this role, you will take on challenging tasks in a varied position and be expected to involve and interact with clinics and all relevant stakeholders, as well as interact with several contact points in the company like: marketing managers, product managers, customer service, technical support and senior lab support like clinical support. You will be responsible for achieving your personal sales targets, developing strategic business plans, and managing your territory effectively, west France home office based. Among your key responsibilities: • Achieve your sales targets within your assigned territory. • Develop, manage, execute, and monitor strategic business plans, including monthly reporting and forecasting for each county in your territory. • Build and maintain a network with key stakeholders such as IVF Lab Directors, Medical Directors, Obstetricians, Gynecologists, and Embryologists to promote and sell Vitrolife’s products and services. • Conduct customer visits and attend third-party events to establish relationships and support user education on Vitrolife’s products. • Negotiate and establish agreements with clinics to drive sales and partnerships. • Gather and analyze business intelligence, including clinic dynamics, customer trends, competitor activities, and complaints, to inform strategic decisions. • Continuously monitor and document customer activities in the CRM system. • Collaborate closely with Customer Service to ensure logistical excellence. • Plan and conduct follow-up workshops, training courses, and events such as exhibitions and conferences to enhance customer engagement and education. • Resolve key client issues promptly and develop strategic plans to improve client outcomes. What We’re Looking For? • University degree in Biology or similar field or significant work experience in the life science industry. • Minimum 3 years of experience in a hands on sales / account position • 2+ years / relevant network working with working with IVF will be considered a strong advantage. • Fluent in French and English • Happy to travel 3-4 days per week • Home Office based, but located in west of France is mandatory. Why Vitrolife Group? Because here, your work truly matters. You’ll be joining a team where: • Meets purpose, and every project is guided by the desire to help more people fulfill their dream of having a baby. • Learning never stops, and you’ll have opportunities to grow professionally while contributing to a meaningful mission. • Global collaboration is part of our DNA, you’ll work with colleagues across countries in a multicultural, inclusive environment. • Quality, integrity, innovation and collaboration are not just words, they’re the foundation of how we work and grow together. We are offering a dynamic workplace with highly professional and ambitious colleagues and world leading, quality IVF products. Terms & conditions are according to company policy and employment regulations in country of employment. Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of fertility treatment. We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm.