HI, WE’RE BACK MARKET.

We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices,

helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than

new.

Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased

on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every

individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have.

Are you ready to join us?

About the role:

We are seeking a Senior User Researcher to join our small but high-impact User Research function, at the forefront of ensuring our

offering resonates with consumers and is aligned with market trends.

You will be responsible for leading research on our Customer Journey Scope, from shaping strategic understanding of our market and

customers, to testing new concepts and validating ideas, to embedding research practices within our design teams.

Millions of buyers come to Back Market every day looking for a better, more sustainable way to shop for tech. Your insights will

be pivotal in shaping every stage of the product development lifecycle — from guiding new product strategy and informing market

positioning, to refining designs and optimizing the post-launch experience for our customers.

If you're passionate about shaping the future of sustainable technology and delivering exceptional consumer experiences, we want

to hear from you.

YOUR MISSION (IF YOU ACCEPT IT): 🥇

Strategic Research: Lead exploratory and strategic research studies to build deep understanding of our customers, their

behaviours, motivations and unmet needs, and the broader market landscape. Leverage both qualitative and quantitative data

sources to surface compelling narratives that inform product strategy and business direction.

Concept & Idea Testing: Drive research at the innovation and ideation stages, designing and executing studies to evaluate new

concepts, features and value propositions early in the development cycle, helping the team move fast with confidence.

Research Execution: Get your hands dirty designing and running high-quality research studies across the full customer journey —

from discovery through to post-launch — using the right methodology for the right question. Distill complex findings into

clear, actionable insights for stakeholders at all levels.

Designer Coaching & Research Enablement: Play a key role in building research capability across our product teams by coaching

designers to plan and run effective usability testing. You'll help them develop the skills, judgment and confidence to

integrate user insights into their day-to-day work, fostering a culture of curiosity and user-centricity.

YOU ARE IN THE RIGHT PLACE IF: ⭐

You have 5+ years of experience in User Research or an adjacent field, with a strong track record of leading research across

the full product lifecycle — from strategic discovery to usability validation.

You have extensive experience leading qualitative and quantitative research studies end-to-end, using methodologies including

qualitative depth interviews, surveys, interviews, diary studies, and statistical analysis.

You have solid experience designing and executing research to inform both product and marketing/strategic decisions - you're

comfortable operating at altitude as well as in the detail.

You have experience coaching, upskilling or enabling non-researchers (e.g. designers, PMs) to conduct research — you know how

to share the craft without compromising quality.

You have excellent communication skills and empathy, enabling you to effectively advocate for users and make insights land with

stakeholders at all levels.

You possess a balance of technical research skills, business acumen, stakeholder management and communication skills.

You are a team player who enjoys bringing others along in the research journey and championing a user-centric mindset across

the business.

You thrive in dynamic environments where opportunities are endless and time/resources are constrained.

Experience with consumer research in a marketplace or e-commerce context is a strong plus.

French language skills are a plus

WHY SHOULD YOU JOIN US ? ✌🏼

At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and

perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2).

No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative,

driven, and fast-paced environment — with benefits to match, like:

A mission driven work environment where your day to day makes an impact on the planet. Seriously.

Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.

Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.

At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity,

equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values.

We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you

think you may not have all the qualifications.

If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent

Acquisition Team.

Roll

Senior User Researcher (Customer Journey)

Plats

Paris

Publicerad

15 juli

Sista ansökningsdag

16 augusti

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Senior Customer Success Manager - France 🇫🇷

Alan

Paris•Publicerad: 9 juli•Sista ansökan: 16 aug.

Community & Advocacy Manager

Alan

Paris•Publicerad: 6 juli•Sista ansökan: 16 aug.

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ABOUT THE ROLE As our Community & Advocacy Manager, you'll be the human presence behind Alan in the places our audience spends time online: Reddit, review sites like Trustpilot, forums, comment sections on Meta or LinkedIn, DMs. This is a hands-on, highly executional role. You'll participate authentically in these communities, build and grow Alan's own community spaces (starting with our own subreddit), and turn happy members and credible creators into a network of advocates who vouch for Alan in their own words. You'll report to Alan’s SEO/GEO Lead. You’ll work in close, day-to-day partnership with our senior Organic Social Media Lead, who owns Alan's broader organic social strategy and focuses mostly on Meta & LinkedIn. You'll start with the French market and help extend the playbook to Belgium, Spain and Canada as Alan grows. WHAT THE CONVERSATIONS ARE ABOUT People post about their situation: a freelancer who just registered and needs cover, parents weighing a child's orthodontics, someone asking how much a mutuelle will pay back on a 1,500€ dental bill, the founder of a six-person startup setting up a first collective plan, a retiree comparing senior options, someone tired of weak reimbursements and ready to switch. You meet people in those threads, and in the reviews and forums where the same questions come up. Alan’s audience is composed of: 1. Companies. HR leaders, founders and other decision-makers across industries who bring Alan to their teams. These conversations live more on LinkedIn and in professional/HR communities. 2. Individuals. Freelancers and the self-employed (TNS), public-sector workers, retirees, and students. Around this sits a widening set of health topics where Alan wants to be useful and trusted: mental health, women's health, parenthood and fertility, preventive care, chronic conditions, the everyday experience of the app and getting reimbursed, and the questions HR and employer decision-makers ask. WHAT YOU'LL DO Be present in the conversation. * Own Alan's day-to-day engagement across Reddit, review sites (Trustpilot and similar), forums, comment sections for example on Meta or LinkedIn, and DMs. Answer real questions about health insurance and mutuelles with responses that are timely, genuinely helpful, accurate and on-brand. * Stay close to internet culture. Constantly monitor the algorithms, related trends and meme formats, health-Reddit/X narratives, and rising creators to keep our community presence cutting-edge and relevant. Build and grow Alan's own community spaces. * Create and actively run the official Alan subreddit. Set its norms, seed good discussion, moderate fairly, and grow it into a place people trust. * Identify additional communities to contribute, and build a genuine presence there over time. Turn members and creators into advocates. * Spot Alan's existing champions: happy members, engaged health professionals, HR admins already recommending us. Build relationships with them and create pathways from engaged user to ambassador to advocate. * Identify high-value Reddit and community creators, recruit and nurture them, set the bar for what great contribution looks like, and create the structures that turn engaged users into genuine advocates. * Run community-first moments (AMAs, Q&As, recognition for top contributors) that give advocates a reason to show up. Listen, and bring the voice of the community back to the business. * Monitor sentiment, recurring questions and pain points. * Translate what you hear into clear, qualitative insight for Product & SEO/GEO teams: product painpoints, feature ideas, prompt monitoring ideas, etc. * Feed the senior Organic Social Media Lead & Ad Creative Lab a steady stream of raw material (real member stories, recurring questions, use cases) for Alan's content engine. Leverage AI tools to scale your operations. * We expect you to use AI tools to move fast without sacrificing accuracy or depth. We are heavy AI users and expect every team member to be as passionate and forward-thinking about AI as we are. WHAT YOU BRING * Strong written and verbal communication skills in English & French. * 1-3 years in community management, social media, or customer engagement; or a strong personal track record of community participation. We care about real credibility, not follower counts. * You're genuinely active in online communities yourself, especially Reddit. You understand how subreddits work: their culture, their moderation, what earns trust and what gets removed. * Exceptional written communication skills. You write clearly and precisely, and adapt your tone naturally across contexts. * Data-driven mindset with the ability to translate community metrics (sentiment, engagement rate, conversions, contribution quality) into actionable strategy. * Excited about being hands-on and executional. This is a role for someone who wants to do the work themselves, not direct others. You will have state-of-the-art AI tooling to help you automate much of your work. * Organized, proactive, and comfortable building structure in an ambiguous, fast-moving environment. * An eye for people: you spot power users and creators worth a relationship, and you're comfortable doing outreach. * Curiosity about health, insurance, or the day-to-day realities of Alan's audience (freelancers, HR people, and so on). NICE TO HAVE * An existing, credible presence in relevant online communities (an established Reddit account, forum reputation, etc.). * Experience moderating a subreddit or online forum. * Experience running influencer or creator partnerships on any platform. * Comfortable on camera and recording lightweight video. * Experience working at a fast-paced startup or scale-up. WHY JOIN 1. You shape real decisions, at the moment they're made. Choosing a health insurer is a decision people find stressful, and they don't trust ads. So they ask real people. They post in Reddit threads, comb through reviews, and dig into forums looking for someone honest. Whoever shows up in those moments shapes the decision. Today, Alan is barely there. This role exists to change that. You become the reason a person lost in mutuelle jargon finds a clear, straight answer, and the reason they discover a true health partner built to serve them. 2. You build a system, not a treadmill. This is not a role where you do the same thing week after week for five years. You design how Alan shows up across communities at scale: an advocacy engine that turns happy members and credible creators into a network of voices, supported by AI tooling and automation that takes care of the repetitive work. The craft is in building that machine and making it sharper over time, not in grinding through a checklist. 3. You're early to where trust and discovery are heading. Search and advertising are giving way to communities, peer recommendation, and AI answer engines as the way people decide who to trust. This role sits right on that shift. The playbook you build and the instincts you sharpen here are becoming some of the most valuable skills in marketing, and for Alan this is fast becoming one of the main ways future members ever discover us. 🙌 PERKS & BENEFITS At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: * Fair rewards. Generous equity packages complement your base salary. * Flexible Office. Amazing office space at our HQ in Paris, sponsored co-working hubs in Ghent Brussels or Antwerp or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. * All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. * Flexible vacation policy and flexible working hours. Organize your time as you wish. * Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family. * Transport. You can use your own inspiration based on the Green mobility budget (for Senior level Alaners) * Learning & Training opportunities. A highly flexible training policy, free books, and a budget to attend and speak at conferences if the opportunity arises. * Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture. * Parental leave. Extended parental leave for all new parents, for permanent contracts only. 🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info. YOU WANT TO KNOW MORE ABOUT ALAN? * 🙌 Perks & Benefits: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. * 🤘 A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work

AIRust

Marketing Operations

Alan

Paris•Publicerad: 18 juni•Sista ansökan: 16 aug.

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. MARKETING OPS IS ONE OF ALAN'S HIGHEST-LEVERAGE FUNCTIONS. It sits at the intersection of marketing strategy, data, and technology — turning systems into growth engines and ensuring every touchpoint with prospects and members is timely, relevant, and scalable. Alan is growing fast across France, Belgium, Spain, and Canada. But today we're leaving value on the table. On the prospect side, we drive more traffic but can't convert it properly: no scoring, no intelligent routing, no nurturing that adapts to buying intent. On the member side, messaging is one of our primary touchpoints for engagement, retention, and trust — yet nobody operates it strategically. Personalization stays shallow, communication pressure goes unmonitored, and shipping a message often means filing an engineering ticket. We need Marketing Ops leaders who can architect scalable systems, operate them strategically, and progressively embed AI into workflows — to raise quality, reduce manual execution, and unlock growth without scaling headcount linearly. ⭐️ THE MARKETING OPS JOB ⭐️ We are hiring two Marketing Operations Managers, each embedded in a different crew: * Growth Infrastructure — focused on prospect acquisition: building a unified lead engine that captures, scores, routes, and nurtures across all channels * Product Platform — focused on member lifecycle messaging: operating Alan's messaging stack as a scalable service across 1.7M+ profiles Both roles share the same DNA: strong marketing ops fundamentals, data fluency, a product mindset, and the ability to be both hands-on and strategic. Crew placement will be determined based on the candidate's experience, interests, and fit during the hiring process. Why is this role interesting? * Speed: marketing, product, and sales teams ship campaigns and messages confidently — Marketing Ops turns bottlenecks into force multipliers across every crew * Trust: clean data, governed attributes, proper segmentation, and enforced rules mean the right person gets the right message at the right time * Scale: as we grow to millions of members across multiple countries, we need operators who keep our platforms clean and the user experience protected — without scaling headcount linearly * AI at the frontier: this isn't a maintenance role — you'll identify high-priority use cases for AI agents, train and refine them to a senior marketer's quality bar, and drive real adoption What will you do with us? You'll be a partnership with marketers — not a service desk. You'll partner closely with engineers, data, designers, and cross-functional stakeholders (PMMs, sales, growth, product) within a PM-Tech duo crew model. Regardless of crew, you will own a core set of capabilities: * Marketing Automation & CRM: own and optimize our marketing stack (Customer.io, CRM integrations); build automations that enable marketers to launch campaigns independently, at scale, across all geos * Data Model & Governance: maintain CRM data quality, attribute/event design, and database hygiene as a sustained practice * Segmentation & Lifecycle Design: design and maintain lifecycle stages, segmentation logic, routing rules, and re-engagement flows across multiple audiences and geos * Nurturing Infrastructure: own the nurturing stack and campaign processes; make launches autonomous and compliant * AI-First Operations: identify, build, and refine AI agents for email copywriting, lead scoring, next-best-action recommendations, and content generation — making marketers AI-powered, not replacing them * Performance Monitoring: track the full funnel from first touchpoint to conversion; identify leakage and prioritize from data * Documentation & Enablement: create playbooks, train teams on tools and processes, reduce the marginal cost of new campaigns Then, depending on your crew: Growth Infrastructure — you'll build a unified lead engine (no more tool-by-tool silos), design lead scoring and routing models, crack multi-channel activation (email, WhatsApp, Voice AI), build AI agents that pre-qualify and enrich leads, and maintain a live feedback loop with BDRs, AEs, and Inbound Sales. Product Platform — you'll operate Customer.io and back-end triggered emails as one governed system, monitor communication pressure and enforce channel rules, define and enforce recipient lifecycle paths, drive 100% Design Studio adoption, and co-own outbound messaging strategy with PMMs and product teams. By your first year, we'll know it worked when: * At least one AI agent is in production on a key use case (email nurturing, lead categorization, content generation), with a second scoped or live, and adoption is real * Any marketer or product Alaner can launch a campaign or ship a message without bottlenecking through ops or engineering * CRM data model, attributes, and segments are properly owned, documented, and clean — the data we see is data we can act on * Every contact has a documented path through our messaging — segmentation is sharp, messaging is relevant, and pressure is monitored * Marketing's contribution to acquisition and engagement is visible and quantifiable, from first touch to conversion ⭐️ IS IT YOU WE ARE LOOKING FOR? ⭐️ You'll be a great fit for this opportunity if you: * Have 5+ years in Marketing operations, growth ops, CRM ops, lifecycle marketing, or lead generation in a tech environment (B2B, B2C, or B2B2C) * Have hands-on experience managing marketing automation platforms at scale (Customer.io, Braze, Iterable, HubSpot, Marketo, Pardot, Salesforce, or equivalent) * Have a strong understanding of CRM data models — attribute/event design and data hygiene as a sustained practice * Can frame and implement processes for lead scoring, nurturing, segmentation, and personalization * Have a product knack: you can define what's not working, identify what to build next, and see problems as opportunities to bring more value * Bring data fluency and analytical rigor: you read platform and campaign data, surface anomalies, and draw business insights * Can be both hands-on and think strategically — you drive the big picture while staying close to execution * Have strong stakeholder management skills — you'll partner daily with engineering, product, sales, and marketing teams * Can manage multiple projects simultaneously in a fast-moving environment * Communicate with excellent written and spoken English * Are impact-driven with a strong bias towards improving processes For this opportunity, we are aiming to hire within the C0-D level range. * * Transport. Country-specific commuter benefits. * Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. * Personal growth through coaching: At Alan, coaching isn't just a perk - ****it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture. * Parental leave. Extended parental leave for all new parents. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.

AIRustSalesforce