
Kyowa Kirin · Princeton
Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in f...
Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover
and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare
disease. A Japan-based company, our goal is to translate science into smiles by delivering therapies where no adequate treatments
currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered
in Princeton, NJ, with offices in California, North Carolina, and Mississauga, Ontario.
The Manager, ICT Delivery plays a critical role in delivery of complex technology projects and IT services. They combine strategic
planning with tactical execution to align team output with broader organizational goals, managing everything from initial scoping
to final deployment and post-launch support. They ensure that digital initiatives are executed efficiently, securely and in
alignment with GxP standards. They exhibit strong delivery leadership with a deep appreciation for the complexities of the
pharmaceutical environment.
standards.
considerations.
solutions.
support and troubleshooting.
and technical constraints.
completeness, and audit readiness.
timelines.
Education
Bachelor’s degree or equivalent experience in computer science, information systems, engineering or related fields required
Experience
At least 5 years’ experience delivering IT projects within a regulated industry, ideally pharmaceuticals or life sciences;
Familiarity with multiple functional domains (e.g. Quality, Regulatory, Medical, Commercial and/or Clinical); Knowledge of GxP
compliance, validation practices and regulated system requirements; Experience with large-scale, global implementations;
Experience with enterprise technologies such as Veeva Vault, Salesforce.com, Microsoft Dynamics
Technical Skills
Proficient in MS Office Suite.
Requires up to 10% domestic and international travel
The anticipated salary for this position will be $121,000 to $156,800. The actual salary offered for this role at commencement of
employment may vary based on several factors including but not limited to relevant experience, skill set, qualifications,
education (including applicable licenses and certifications, job-based knowledge, location, and other business and organizational
needs.
The listed salary is just one component of the overall compensation package. At Kyowa Kirin North America we provide a
The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates
hired outside the United States will be eligible for compensation and benefits in accordance with their local market.
KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and
interactions
It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without
regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran
status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law.
When you apply to a job on this site, the personal data contained in your application will be collected and stored by Kyowa Kirin,
Inc. (“Controller”), which is located at 510 Carnegie Center Dr. Princeton, NJ 08540 USA and can be contacted by emailing
kkus.talentacquisition.8h@kyowakirin.com. Controller’s data protection officer can be contacted at usprivacyoffice@kyowakirin.com.
Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include
setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise
needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of General Data
Protection Regulation (EU) 2016/679 (“GDPR”) as necessary for the purposes of the legitimate interests pursued by the Controller,
which are the solicitation, evaluation, and selection of applicants for employment.
Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of
America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you
are located outside of the United States, your personal data will be transferred to the United States once you submit it through
this site. The transfer will be made using appropriate additional safeguards under the standard contractual clauses approved by
regulators for transfers of personal data outside the European Union.
Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application
for employment. Under the GDPR, if you are located in the European Union, you have the right to request access to your personal
data, to request that your personal data be rectified or erased, and to request that processing of your personal data be
restricted. You also have the right to data portability, and to lodge a complaint with an EU supervisory authority. If you have
any questions about our use of your data, you may contact us by email at usprivacyoffice@kyowakirin.com.
Kyowa Kirin does not accept agency resumes unless contacted directly by internal Kyowa Kirin Talent Acquisition. Please do not
forward resumes to Kyowa Kirin employees or any other company location; Kyowa Kirin is not responsible for any fees related to
unsolicited resumes.
#LI-TT1 #Hybrid #Princeton
Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease. A Japan-based company, our goal is to translate science into smiles by delivering therapies where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, North Carolina, and Mississauga, Ontario. Summary: The Associate Director, ERP Functional & Solution Architect, ICT role will be responsible for overseeing MS D365 Enterprise Resource Planning (ERP) within the organization. Crucial role in implementing ERP specific business process improvements and enhancements within the organization and ensuring the system's optimal performance and functionality. Perform the planning, design, configuration, customization, and implementation of MS D365/ERP modules and functionalities, ensuring seamless integration with existing systems, ensuring compliance with industry standards, security protocols, and regulatory requirements. The ERP Functional Architect, Associate Director, ICT role will also serve as a business process analyst aligned with enterprise (i.e., SCM, MFG, Quality) and Corporate Functions (i.e., Finance, HR, Legal, Compliance, Procurement) ensuring successful technical solution development and delivery. Essential Functions: The D365 ERP F&O Functional Architect is responsible for the end-to-end functional design, configuration, and optimization of Microsoft Dynamics 365 Finance & Operations to support business operations across Finance, Procurement, Supply Chain, Manufacturing, Quality, and related business functions. The architect will partner with business stakeholders, technical teams, and implementation partners to ensure that the solution is aligned with corporate strategy, compliant with GxP/GAMP 5 standards (where applicable), and scalable for future business growth. 1. Solution Architecture & Design • Lead the functional design and architecture of the D365 F&O solution across key modules (Finance, Supply Chain, Manufacturing, Procurement, Inventory, Quality, etc.). • Translate complex business requirements into clear, scalable, and compliant functional solutions. • Emphasizes proactive, holistic leadership in solution architecture. • Focuses on aligning solutions with business goals, value streams, and enterprise architecture governance. • Define data flows, integrations, and system interactions between D365 and other enterprise systems & interfaces (e.g., LIMS, MES, 3PL Partners, External Finance Systems, and Cloud systems). • Ensure alignment with Microsoft’s Dynamics 365 roadmap and best practices. 2. Implementation & Configuration • Perform and lead the setup, configuration, and deployment of D365 F&O modules. • End to end management of project/solution management by using tools like Azure Boards for planning and tracking work, Azure Repos for code versioning, and Azure Pipelines for automating build and deployment. Perform all activities from initial user stories and tasks to code, testing, and deployment through integrations with tools like Lifecycle Services (LCS). • Drive fit-gap analysis and functional documentation. Develop User/Functional Requirements, Functional/Technical Design, System/Business process architecture diagrams. • Collaborate with development/vendor/managed service teams to define functional specifications for enhancements, bug/fix, customizations, reports, and interfaces. Co-develop or individually develop code/configurations required and coordinate internal development and user acceptance testing of the solution. • Participate in system validation activities, including IQ/OQ/PQ documentation for regulated environments. 3. Governance & Compliance • Ensure the ERP system design complies with GAMP 5, SOX, and GxP regulatory requirements. • Develop and maintain master data governance, change management, and configuration control processes. • Support audits and inspections through proper documentation and traceability. • Develop current and future state roadmaps and architecture. • Assess and align system release plan with Microsoft Dynamics 365 roadmap 4. Stakeholder Collaboration • Partner with business process owners to define best practices, continuous improvement opportunities, and confirm desired solution to fix the support/bug-fix items raised. Support communities of practice and collaborative development methodology. • Work independently to perform required fix within the D365 framework. Test and confirm the developed fix with business process owners. • Work closely with IT, OT, and cloud teams to ensure integrated digital architecture. • Provide subject matter expertise and training for internal business process owners and super users. 5. Project & Vendor Management • Support ERP implementation and upgrade projects through all phases — initiation, design, testing, go-live, and hypercare. • Manage and coordinate external implementation partners and vendors. • Define KPIs and monitor system performance, adoption, and ROI. Requirements: Education Bachelor’s degree or equivalent experience in computer science, information systems, engineering, supply chain, or related fields required. Microsoft D365 F&O Certification preferred. Experience • 8+ years of experience implementing or supporting Microsoft Dynamics AX / D365 F&O. • Proven expertise across multiple functional domains (Finance, Manufacturing, Supply Chain, Procurement). • Experience designing integrations between ERP and external systems (LIMS, MES, Payment interface with Bank, External Finance Systems, etc.). • Strong understanding of ERP data models, workflows, and reporting. • Strong understanding of functional and solution architecture of, and experience performing code and configuration updates within the following Dynamics 365 modules: o Finance: General ledger, Cash and bank management, Accounts payable, Accounts receivable. Budgeting, Fixed assets, Cost accounting, PR/PO process, Vendor Management, Cost Accounting and Management o SCM: Inventory management, Master planning, Procurement and sourcing, Product information management, Production control, Warehouse management, Cost accounting, Cost management, Asset management, including scheduled maintenance and repair tasks Technical Skills • Proficient in MS Office Suite. Experience with technology delivery applications across solutions such as (ERP, Manufacturing Execution Systems, Finance Systems, Control Tower). • Microsoft Certified: Dynamics 365: Finance and Operations Apps Solution Architect Expert certification preferred. • Experience with emerging technologies (AI/ML, cloud, etc.) as relevant to ERP. Working Conditions: Requires up to 10 % domestic and international travel The anticipated salary for this position will be $165,000 to $190,000. The actual salary offered for this role at commencement of employment may vary based on several factors including but not limited to relevant experience, skill set, qualifications, education (including applicable licenses and certifications, job-based knowledge, location, and other business and organizational needs. The listed salary is just one component of the overall compensation package. At Kyowa Kirin North America we provide a comprehensive range of benefits including: * 401K with company match * Annual Bonus Program (Sales Bonus for Sales Jobs) * Generous PTO and Holiday Schedule which includes Summer and Winter Shut-Downs, Sick Days and, Volunteer Days * Healthcare Benefits (Medical, Dental, Prescription Drugs and Vision) * HSA & FSA Programs * Well-Being and Work/Life Programs * Life & Disability Insurance * Concierge Services * Long Term Incentive Program (subject to job level and performance) * Pet Insurance * Tuition Assistance * Employee Referral Awards The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market. KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law. When you apply to a job on this site, the personal data contained in your application will be collected and stored by Kyowa Kirin, Inc. (“Controller”), which is located at 510 Carnegie Center Dr. Princeton, NJ 08540 USA and can be contacted by emailing kkus.talentacquisition.8h@kyowakirin.com. Controller’s data protection officer can be contacted at usprivacyoffice@kyowakirin.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of General Data Protection Regulation (EU) 2016/679 (“GDPR”) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The transfer will be made using appropriate additional safeguards under the standard contractual clauses approved by regulators for transfers of personal data outside the European Union. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, if you are located in the European Union, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability, and to lodge a complaint with an EU supervisory authority. If you have any questions about our use of your data, you may contact us by email at usprivacyoffice@kyowakirin.com. RECRUITMENT & STAFFING AGENCIES Kyowa Kirin does not accept agency resumes unless contacted directly by internal Kyowa Kirin Talent Acquisition. Please do not forward resumes to Kyowa Kirin employees or any other company location; Kyowa Kirin is not responsible for any fees related to unsolicited resumes. #LI-TT1 #Hybrid #Princeton
Join our team as Product Lead, SeaQ® Communications. At VARD Electro, we are passionate about developing innovative solutions that enhance communication and operational efficiency at sea. Our SeaQ® Communications portfolio plays a vital role in connecting systems, vessels, crews, and onshore operations through reliable, integrated solutions that keep the maritime industry moving forward. As we continue to strengthen our position in the global maritime market, we are looking for a skilled and motivated Product Lead to join our SeaQ® Communications team. In this role, you will be a key contributor within our product development team, helping shape the future of our communication solutions. You will play a central role in developing products that respond to evolving customer needs, regulatory requirements, and market trends in an increasingly connected maritime landscape. You will collaborate closely with cross-functional teams across product development, delivery and projects, retrofit and service, sales, and customers worldwide. Your ability to combine technical understanding with customer insight and strategic thinking will be essential in driving innovation, performance, and growth. At VARD, we believe in empowering people and embracing diverse strengths. We offer an environment where you can grow, take ownership, and make a real impact. Join us and be part of a team shaping the future of shipbuilding and maritime technology. So – what are your skills? Duties and responsibilities • Own the technical scope for key system areas, including ICT infrastructure, networking, voice communication, and infotainment solutions • Lead the development, improvement, and lifecycle management of products and supporting delivery tools • Act as a subject matter expert within your areas of responsibility • Drive or contribute to task groups, product initiatives, and project deliveries • Lead hands-on testing, validation, and development activities • Contribute to knowledge sharing and competence development across the organization • Some travel should be expected, both domestically and internationally Qualifications • Degree from College/University or Vocational School within IT, Telecom, or related fields • Relevant experience may compensate for formal education • Strong English skills, both spoken and written, as a minimum • Preferably 5+ years of experience within development and/or delivery of ICT and/or security systems and solutions • Experience from the maritime industry is an advantage VARD works systematically for inclusion and diversity and encourage everyone to apply, even if your competence does not match 100% the above. This employment may require a background check, or security clearance by the Norwegian National Security Authority. Personal qualities • Self-driven, proactive, and solution-oriented • Comfortable working both independently and as part of international, cross-functional teams • Curious and adaptable, with the ability to learn quickly and apply new knowledge effectively • Thrives in a dynamic and sometimes fast-paced environment • Identify yourself with the VARD values Craftmanship, Salesmanship and Fellowship. Our commitment to you • A good working environment with exciting and important tasks in an international environment • Competitive pension scheme and insurance package • Subsidized lunch in the office canteen • Subsidized membership at the gym • Occupational health service • Flexible work from home policy • Free mobile phone usage • Central office location and free parking • We understand the importance of continuous learning and we strive to give you the chance to gain new skills and further develop your career VARD recognizes the importance of having fun at work, this is why with VARD Social you will have the chance to bond with colleagues through new experiences and shared interests. The social offer varies throughout the year and includes activities like 'walk and talk' during lunch hours, fjord cruises, cooking lessons, go karting, football practices and wine tasting, just to name a few. With the right blend of fun, expertise and hard work, we are creating ships for the future. Join us! ContactsKristian Norvoll Klokk, VP Product Development, Ship Technology, +47 472 67 599 Ole Marius Lid Asbjørnsen, Product Manager, SeaQ Communications, 48 15 30 20 LocationTennfjordvegen 113 6264 Tennfjord Key information:Employer: Vard Electro AS Reference number: 5151546042 Percentage of full-time: 100% Regular Application deadline: 09/08/2026
POSITION DETAILS: Position Title: Service Desk Manager Reports to (position): Head of EUX Location: Leatherhead (Hybrid)* Job Type: Permanent Working Pattern: Monday – Friday (09:00 – 17:30) *Hybrid working is available upon successful completion of probation, based on a 3 + 2 pattern (3 days in the office, 2 days work from home). BYTES: Bytes Technology Group is a leading provider of world-class IT solutions, represented by Bytes Software Services and Phoenix Software. Established in 1982, Bytes has grown rapidly and now employs over 450 people across 5 locations in the UK and Ireland. We work with SMEs, corporates, and public sector organizations to modernize and digitally transform their IT infrastructures. We invest in our employees through ongoing support, training, and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally, as evidenced by our long-standing employees who have developed existing and new skills to move into senior positions, leaving space for new team members to begin their journey. PURPOSE OF JOB: The Service Desk Manager is responsible for owning the end-to-end delivery and performance of the Service Desk function, ensuring a consistent, high-quality experience for all end users. This role goes beyond day-to-day operations, focusing on service performance, continuous improvement, and stakeholder engagement. The Service Desk Manager will be the service owner for end user support, accountable for service quality, user satisfaction, and operational efficiency. The Service Desk Manager will drive continuous service improvement, using data and user feedback to enhance performance and experience, ensuring the best and fastest possible outcome for the user-base. KEY RESPONSIBILITIES: Service Ownership & Performance: * Own the end-to-end Service Desk function, including incident, request, escalation, problem, and change management * Establish and maintain clear service standards and governance across the Service Desk * Run Root Cause Analysis on recurring issues/incidents and problems. * Own and report on service performance metrics and KPIs, including SLA, user satisfaction, and operational efficiency * Engage with stakeholders across the business to understand demand and manage expectations * Ensure clear governance and consistency across service desk processes, including escalations and handoffs Leadership & Team Management: * Lead, manage and develop the Service Desk teams, driving a high-performance and customer-focused culture * Set clear objectives and provide regular feedback, coaching, and development opportunities * Ensure appropriate resourcing, working with Team Leads, and ensure that scheduling, and workload balancing to meet business demand Continuous Improvement: * Drive continuous service improvement initiatives, identifying trends and understanding root causes to reduce recurring issues * Use data and user feedback to proactively improve service quality and user experience * Implement and mature ITIL-aligned processes, including incident, request, change, and problem management Stakeholder Management: * Act as the primary point of contact for Service Desk performance, communicating effectively with stakeholders at all levels * Engage with business teams to understand demand and manage expectations * Work closely with EUX, Infrastructure, Security, Business Systems, Development and Project teams to ensure aligned service delivery and minimal user impact Governance & Operational Alignment: * Ensure consistency and control across service processes, including escalations, handoffs, and third-party engagement * Support the delivery of projects and changes by ensuring effective resource alignment and operational readiness * Maintain a structured approach to documentation, reporting, and service reviews QUALIFICATIONS, EXPERIENCE, & SKILLS: Experience: * Proven experience leading a Service Desk or technical support function within an enterprise environment * Experience managing and developing multi-person teams in a SLA-driven environment (15+ people) * Demonstrated experience delivering service improvements or transformation initiatives * Experience working with and influencing stakeholders across IT and the wider business Technical & Operational Knowledge: * Strong understanding of ITIL principles and service management frameworks * Experience managing service desk tooling and remote support solutions * Good working knowledge of end user technologies (Windows, Microsoft 365, endpoint devices, collaboration tools) * Understanding of cloud-based services and modern workplace technologies Skills & Attributes: * Strong leadership and people management capability * Excellent communication and stakeholder engagement skills * Data-driven mindset with the ability to interpret and act on service metrics * Proactive, accountable, and comfortable operating with a high degree of ownership * Focused on delivering a high-quality end user experience * Firm understanding of service performance metrics (SLA, SLO, CSAT, MTTR, etc.) Working Hours and Benefits 37.5 hours per week EUX operational coverage: Monday to Friday, 08:00 to 18:00 Weekend work may be required from time-to-time to support with incidents, projects, and business needs.